Ibibo Group / Goibibo Complaints & Reviews

Inspite of paying hotel booking amount money in advance a month before stay i find on the day of booking that hotel has broke its ties with goibibo and then after hours of waiting i was given a alternative stay whice had the most pathetic service quality.. Basic things like drainage was not there in hotel and both hotel and goibibo for not care difficulties faced by me... And wen i asked for refund they denied..

On the 21st july 2019 booked through goibibo below air tickets.

1. Pnr iyi5vb - indigo - bangalore to srinagar flight 30th aug

2. Pnr oylbjz - spice jet - srinagar to bangalore flight 7th sept.

An amount of rs 25, 031 wa paid by me to goibibo on the 21st jyly 2019.

Due to prevailing circumstances and the security issues the travel had to be cancelled. Airlines have confirmed payment would be done through the booking agaency, that is to goibibo.

It is impossible to any customer to talk to goibibo or to send a mail. All the telephone numbers given have answers like -
Number does not exist
Or ivr changed
Or no booking exist
Or the mails sent to given mail id bounces.

This is nothing but cheating the cunsumers,

I seek immediate action and settllement.

M. K. Chidambaaranath

As i booked round trip from delhi to mumbai recently.
The steps was to book a flight was as follows :-
1 search flights
2 selection of flights
3 add travellers page

So, on this page we need to put travellers details
They provide flight details with fare and discount offering, break up of the charges with discount promo applied

But they never show the convience fee here.

4 payment portal

On this page, they asked my card number to pay the fare
🙄 shocking to see very carefully, they were asked to pay convenience fee of rs. 1840/- for 4 travellers.

I did the payments, of rs. 31540/- was the amount they asked.

After that so many sms, whatsapp message came

They wanted me to download their app to get notifications, so i downloaded.

In that conversation, i asked for the 2 window seats for my daughters, then they sent me a message of paid seat details.
It was a shocking and heartbreaking very much at that time.
Anyway, i chose the seats
I ask to pay the amount of rs 824 then, but the payment link they sent wasn't not working at that time

I called at customer care service of goibibo, mr abhinav attended my call, after briefing the issue, he was very rude and frustrated at that time, he put me on hold, and after 5 minutes of holding the call, he disconnected it without resolution and never tried to call me back.
Again as i called some other gentlemen attended this time, but after having a 45 minutes of conversation, he was not admitting any mistake. I tod him "you are not doing the fair trade practice" he was not convinced, and kept telling me that it's the same practice as other booking agents are doing.
I tried to convince him that no seat selection charges were mentioned at the time of booking, but got failed

I gave him the example of book my show, that they ask for the seat selection before accepting the booking, then why you are not.
But nothing fruitful was coming.
He insisted me to talk to airline executive, then the airlines executive was asking more money i. E. 1200 for the same seat, which goibibo was giving at 824/-
Another shock, i am getting more shocks after booking with goibibo.
Today the airlines proposed the flight time by 1 hour..

Oh, m stuck in this trap.

Sandeep arora

Hi i am manoj namdeo i booked 2 rooms on sagar deluxe in pahar ganj new delhi on 20 september we are check in hotel on 12.05pm on 20 september but hotel staff declined my booking, i have another hotel booked in new delhi, i have paid full payment for 2 rooms by goibibo site my pnr no is [protected] booing id htln8rtnfg hotel sagar deluxe 23223 oyo pahar ganj new delhi

Please my full refund amt soon. Cheat by goibibo, i have filed complaint consumer court soon as soon possible

Sir i have booked a train ticket through goibibo pnr no is [protected]. But ticket got cancelled because ticket didn't get confirmed. I have talked to irctc they told me that refund is completed through their side. But goibibo didn't refunded my amount of rs 1195. I have got massage through irctc that your ticket got cancelled and your money will credited in 3-4 month. But after 3 month i didn't get my money

This is regarding a rescheduling and later cancellation request (For international flight from mumbai to tampa on 10th august) i had raised on 3rd august 2019 on goibibo. My request is yet not resolved and the customer support did not provide any help for the same regardless of calling them multiple times. We paid the amount of rs. 95449/- for the ticket.

The reason for rescheduling / cancellation is:
• the return ticket had a layover at canada and a transit visa is required for the same.in such a short span of time, it was difficult to get a transit visa. (Also, there was no alert on goibibo while booking this flight that a transit visa is required.) i have also attached a ticket screenshot of refund if the ticket is cancelled.
We contacted the customer care several times and were misguided for this issue. We raised a request for cancellation because on the ticket it is mentioned "refundable" and the customer care executive also ensured on call that cancellation charges of 22k-25k will be applicable. However, after some time we are got an email that the ticket is non-refundable if you travel one side. There are two contradictory statements on the ticket. (Please check the snapshot).

Since, cancellation was non-refundable (Though the ticket mentioned it as refundable), we raised another request for rescheduling. But later we were informed there are no available slots. Hence, we again wrote a request (Plus spoke on call) that any slot between 9th aug - 20th aug is fine. Now, according to goibibo for this whole slot of 11 days, only business class tickets were available. Is it possible that to fly from mumbai to us, there are only business class tickets available for a slot of 11 days.

For every call made to the customer care, we were ensured that we will get the response within 1 hour however, there is no response. We also have the list of all the agents spoken to.
Many agents ensured that they will give written confirmation in mail of whatever they are claiming however, no written confirmation from their side.
What is the need of customer care, if they cannot resolve the simple issue of rescheduling a flight? Kindly look into this matter.

Please understand that this issue has caused a lot of inconvenience to us as it was urgent to reach us at that point. We feel cheated because we did not get any refund from their side or assistance. I would appreciate your help in this matter.

I book bus for nagpur to aurangabad n 22/9/2019 and payment made from google pay. Payments was successful and debited from account but on goibibo profile it show booking in progress but no confirmation have been come from. My money has been debitel and no bus ticket has been booked. Kindly return my money otherwise i will file consumer harrashment complaint into consumer forum.

I had created an email id at ibibo.com long back. I have some important mails in that. How can i access it now. Its also my facebook id so i am facing lots of difficulties in accessing different sites and also i have ordered lots of product from this email id and i am unable to get the invoice

My email is :- shubham. [protected]@ibibo.com

You can contact me at :- [protected]@gmail.com

I booked a hotel at udaipur through goibibo for 20th to 23rd august 2019 at udaipur. When we reached the hotel the hotel owner refused to allow us to check in unless we pay rs 1500 per day, almost twice the amount we paid in goibibo. They shifted us to another hotel which was really unsatisfactory and the service was awful, but we had to stay there for a day as it was not possible to find another hotel immediately. I have been talking to goibibo customer care since then repeating the same thing over and over and they sent me an email stating that they have initiated the refund and it will be reflected in my account in 5-15 working days. It's been almost a month and i didn't get any refund yet.

Yeh meri booking id: htlngls4uc
Iski payment maine online ki thi, jab mera friend hotel pauncha to waha par use bol diya gya ur booking is not confirm because ur payment is not recieved. Maine goibibo ko phone kiya bola aise karke problem a rahi hai, kisi ne kuch bhi response nahi diya, fir maine apne friend ki booking kahi aur hotel main kar di, kitni galat baat hai, main aapka loyal customer hu, aap apne customer se aisa harash karte ho, main aage si koi bhi booking nahi karunga so plzz refund my money as soon as

Yesterday i have done one international fligh booking from ahmedabad to amman for my family. You deduct 126765 inr that is ok.
My bank name is indian overseas bank.
Rightnow i am in jordan.
Problem is that you deduct 14639 inr from my bank. This is the problem.
I have done only one booking for my flights. I checked my account statement. It shows that you deduct my money from my account. I can also give you the account statement

Goibibo booked a flight which was confirmed from their end but not with the airline. After almost more than 10 interactions with their chat support someone from their voice support helped me out and promised an escalation call from a manager. I did get a call however due to unsatisfactory resolution i was promised a call back in 72 hours... Its been over a week and no one has called me back. I am so stressed in deaing with goibibo.. Horrible service!!!

I had booked a hotel in Prayagraj (Allahabad) for 3rd Sept, booking id : HTLUPKJYZL. Already paid the amount mentioned in goibibo. When we reached hotel they told that goibibo is showing wrong price and asked us to pay Rs. 250 more. We tried contacting goibibo customer care but there was no way to contact any personal. Tried may times. Ultimately had to give extra money and then stay.

I need the extra paid amount back into my bank account.

This is pathetic customer service. Will definitely never book from goibibo again and will never advise any one to.

Thankyou for providing me your worst service.. I am highly thankfull to you for cheating me and others.
You people don't believe in refund.
And then worst customer care support.
I am going to raise your this propaganda on social media and also to consumer court.

I cancelled one ticket in my previous flight and no refund yet. Then very poor customer care support.

I have cancelled my fight booking directly with the airlines. They have processed the full refund in goibibo account. However i have not received the refund from goibibo.
I have tried to reach out to goibibo multiple times but could not reach to their customer care executive. We have filed complaint with goibibo email support as well but did not receive any response even after 72 hrs.
Complaint id:29494224
Goibibo booking id: n6eybntxr

We have tried multiple contact numbers provided on goibibo website but did not get any satisfactory response from ivr.

I booked 1 hotel ambar (Oyo 29169) in mumbai today as an emergency as my parents had to be there for someone' s cremation. While bookin through the app i applied airport area as search filter on goibibo mobile app but after booking i found that location is 56 kms away in reality.
The booking amount of rs 599/- is non refundable and now my money is stuck.
I want refund of this amount.

Sir/ madam

A confirmed booking was denied at hotel booked through go ibibo. Voucher attached
On complaining goibibo about this they assured to resolve the issue in 1 hour
We were assured of a call back in an hour and an alternate arrangement if required.

We were stranded for 5 hours. From 8pm 13/9/2019 to 1am 14/9/2019. No solution was provided throughout the nght of 13/9/2019

Goibibo resolved the issue after 14 hours at 10 am on 14/9/2019 by a refund
We do not consider it resolved

We have suffered great inconvenience due to the irresponsible act by goibibo

We were not told by goibibo whether to leave the hotel and find a new booking somewhere else.

Very very poor and negligent service by goibibo.

A refund is not the solution to this.
Kindly do the needful
Thanks
Rakesh nagpal
[protected]
Rakeshnagpal. [protected]@gmail.com

Sir i've booked a hotel room for 5240 rupees with payment id/reference number :[protected] against booking id : htlq4ern76 / htl6vn6hm3
/ htlaxy5kh8 on 12/09/2019 at 16:02:45, it is showing that payment collected and my money from bank is debited to [protected]@hdfcbank (Ibibo group private limited) so please book my hotel or refund my money.

Thank you

Hello consumer forum team,
I have booked flight in month of april from banglore to pune for 11th may from goibibo through jet airways however jet airways shutted down but still goibibo is refunding my money Rs. 2600
I have emailed goibibo several times however they don’t bother to refund my money.
I am feeling helpless and cheated.
I have attached booking details.
I am repeatedly writing to consumer forum too however you guys are not solving my problem
Request you to solve my problem or else I will be forced to take next step
😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡...⇄

Dear sir/madam
Myself narendra bhale. I have booked hotel sterling munnar through goibibo for 10th september 2019 i. E. Two double occupancy. When we reached to munnar at 8.45 p. M. I. E. City area and called representative of hotel sterling munnar about the location and how much time is required to reach the hotel, then the representative mentioned that, the road till our hotel got closed, if we want to reach the hotel then we need to opt another road having distance 60 km and for which again 3-4- hrs journey and that to with risk i. E. Travelling through mist (Fog), hence we have not stayed in said hotel as there was no advance intimation from hotel representative about the road closer.

It was really worst experience for us, hence we have decided not recommend booking through goibibo as well as refund my entire money which i have paid in advance i. E. Rs.6295/- at the earliest.

When we have not staid in said hotel it is your moral responsibility to refund said amount.