ICICI Bank — Credit Card Fraud - received call from +91 [protected]

Address:

Ahmedabad, Gujarat, 91

I would like to draw you attention to the entire incident as per following details:

1. Fraud transaction happened at 1.39 PM on 19.01.17.

2. Immediately I have rush down to the nearest ICICI branch (Memnagar-Ahmedabad)
and reported the same.

3. Based on the suggestion from the senior authority of the branch, I have contacted
customer care number - [protected] to stop the payment at once.

4. I have also blocked my existing card while told them to stop the payment.

Unfortunately I was misguided by your team of customer care to contact after 9.00 pm As they confirmed that team responsible for the same will be available at that time only.
I was surprised and shocked to hear the same which unfortunately also led to response delay at my end.

Even though I have contacted the customer care team 03 times during the day
And instructed them to stop the payment and take corrective action

5. On 20.01.17 I have filled in the details online and raised the dispute (SR[protected]

6. In the evening I have written mail with all the details to Head west zone and Head India.

7. I have also done all the required correspondence with PayUmoney/PayUbiz team as
their payment gateway was used for doing the transaction.

8. I have also sent all the details to the merchant(www.woohoo.in) who has supplied product/service.

9. On 24.01.17 I have sent all the details of correspondence with ICICI bank and PayUmoney team to Deputy Commissioner of Police(DCP) Cyber crime branch, Ahmedabad through Speed post, as it is the foul play and also recommended by ICICI bank/Payuteam and Merchant(Woohoo). The scan copy of the slip is attached for your kind reference. It has been received by them on 25.01.17.

Please look into the matter and help me and my family to come out of this crisis situation by recovering hard earned money.

Regards
Vivek Randeria([protected])
E-mail: [protected]@hotmail.com