[Resolved] ICICI Direct — Car insurance

[email protected]

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400082
Website:	Consumers complaint.in

Motor claim no -MOTO5851135. I have been purchased many car & I prefer on icici lombard but now I think that my decision was wrong. Because I have purchased a second hand car swift dezire on 24/04/16. I gave the papers for transfer to my agent . The car was bhiwandi passing mh 04, so it was to be transfered to wadala rto for that Noc from bhiwandi Rto was necessary and then Octrai also was to be paid . In this my agent took Noc from bhiwandi Rto and was going to pay octria but there was issue going on in Octrai office for the fees . In between my car was stolen from my residents at 23 of august 2016 . Then what my problem begin I made Fir, informed icici, the survivor came and took all the documents accept the final report. I asked the insurance person concerned that when will I get my insurance claim ? He said when I submit the final report from police after that 15 days . Today I got my final report . I informed the concerned insurance person that I got it he said that I have not submitted the papers . I was shocked I told him that I have given to you survivor as told by u .ok then after my calls that problem resolved. Know he is saying that why I have not transfer process complete within the period . I told him all the situation about Octrai process but he is not to understand my problem. My experience is very very bad with this icici. I have not used my car for 3 months . My car was full insured but I cannot get my claim. What is all this
Now I will have to struggle for it in court . I strongly appeal all the public to not to go for private insurance companies.as they are big cheaper . Please give me a good reply .

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Aug 7, 2021

Complaint marked as Resolved

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Comments

ICICI Lombard Customer Care

from Mumbai, Maharashtra

Dear Sir,

Apologies for the inconvenience caused. We have made a note of the concern/details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance

ICICI Lombard Customer Care

from Mumbai, Maharashtra

Dear Sir,

We write this with reference to your below concern.

We would like to inform you that we are reviewing your claim with our senior Claims official and we shall respond to you within 4 working days.

We request your cooperation in the interim and look forward to serve you.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you the best of our services.

Regards,
ICICI Lombard General Insurance

ICICI Lombard Customer Care

from Mumbai, Maharashtra

Dear Sir,

We write this with reference to your below concern.

We have reviewed your claim with our senior claims official and wish to inform you that this claim is rejected from our end due to non-insurable interest as RC and policy was not transferred to the new owner’s name.

We assure you the best of our services and look forward to serve you.

[email protected]'s [Complaint's author] reply, Feb 6, 2017

Dear sir,
This is in regarding my motor claim no- MOT05851135 for my vehicle . I want to make to your notice my case so that you can give me positive response.
I have purchased a second hand car from Mr. Khushwant Singh on 24/04/2016. I gave my car papers to the RTO agent for Transfer on the next day. The agent said me as my car was mh04 THANE passing it will take time for transfer to Mumbai. He meant that he will have to get the NOC from thane RTO and then pay the OCTRIA on the car and then will be give to the Mumbai RTO. I felt the reason was very genuine so I gave him the job for the transfer as i was not able to do this whole process on my own, as everyone dose. but I requested him to do it as soon as possible. I was in touch all the time for the papers . On 1 st of July my car was given NOC from the THANE RTO for Mumbai RTO . Now the other process of OCTORIA was to be done . In that time I was out of station. I came to Mumbai on 20/08/16. I was about to go to him for the octoria but my car was robbed on 23/08/16 in early morning.I immediately got the FIR done and informed to icici Lombard co. for this.I asked them that if i have to transfer my car by paying the octoria . the concerned person said that it is not required. He assured me that it will not make any obstruction on claim disbursement, I will get my claim after the final report within 15 days if i not got my car back. I submitted my all the papers with the final report after 4 months of stolen car date. After this i got a call with the mail on 27/01/2017 that my claim is been canceled due to non insurable interest. Please help me as I had purchased my car with hard earned money . I said him that to give the claim money in the first party's name ( Mr. Khuswant Singh) . I also mailed the icici Lombard co whose reference no is-230120171668.

[email protected]'s [Complaint's author] reply, Feb 6, 2017

AS THE CAR WAS INSURED THEN HOW COME I WILL NOT GET THE CLAIM . PLEASE TELL ME WHERE THIS NON INSURABLE INTEREST IS WRITTEN IN YOUR POLICY. AND IF THE CAR IS NOT TRANSFERRED IN MY NAME THEN YOU SHOULD GIVE THE CLAIM TO THE PERSON WHOSE NAME IS THE POLICY . ON WHOLE YOU WILL HAVE TO SETTLE THE CLAIM IN FIRST OWNERS NAME . HE IS READY TO GIVE ME THE MONEY IF HE GETS IT FROM YOU.