IDBI bank provides a facility, that you can recharge your mobile online with any amount of top-up (subject to minimum amount of 10Rs.) you want.
There are 3 kinds of recharge, generally used in mobile industry:
1. Validity recharge (it increases validity and talktime)
2. Top-up (it only increases talktime, no change in validity)
3. Value vouchers (It change your tariff plan)
It is clearly mentioned on IDBI bank website that, recharge done through IDBI net-banking will be a top-up recharge. And on all top-ups, Reliance (my service provider) used to give full talk time.
I am an IDBI customer. I recharged my reliance mobile with IDBI net-banking for 650 Rs. I was expecting a full talktime, but the talktime I got was merely 428 Rs. When I enquired reliance customer care
about the same, they said it was a request for validity recharge (not a top-up recharge), so they gave me 45 days validity and 428 Rs. talktime as per their 650 Rs. validity voucher. And since I already have a lifetime validity, this validity is of no use to me and what I got is 428 Rs. talktime.
And now the real drama starts. I informed to Reliance customer care executive that I recharged through IDBI net-banking and it should be a top-up. They said, request was for a validity voucher and we processed it accordingly, now we can't help you. You should get in touch with IDBI bank for any issues in this regard.
When I called IDBI bank (Amit) on Nov 3, they said it is a fault of reliance and we can't help you. You should get in touch with reliance for this issue. After a long argument, he agreed to lodge a complaint, and asked me to call back on Nov 5.
Complaint No.: AP/INET/[protected]
When I called back on Nov 5, I again spoken to Amit. He said, there is no reply from backend department yet, so asked me to call back on Nov 6.
When I called back on Nov 6, I spoke with Sunita. She said, there is no reply from backend department yet, she is marking it as "high priority", and asked me to call back on Nov 7.
When I called back on Nov 7, I spoke with Shalini. She said, there is a reply from backend department and it says you need to contact reliance for this issue, it is not our fault.
So I have really become a sandwitch between IDBI and reliance, and both are blaming each other. I have really fed-up calling again and again to IDBI and not seeing any solution.
Aug 14, 2020
Complaint marked as Resolved
This is Prabhakaran Premkumar. I applied IDBI to transfer my existing home Loan from ING Vysya to IDBI sometime back (as LAND MORTGAGE).
I got it approved and received the sanction letter for 70 Lakhs.and i have completed my documentation for disbursement but some reason my loan got stuck on the disbursement.
In fact, I have 2 sanction letters from IDBI.
Then IDBI changed my application from Mortgage loan to Re-finance loan. And re-issued the new sanction letter for the same 70 Lakhs.
But still disbursement was not made so far.
Its been more than 2 months.
Once I got the first sanction letter from IDBI, I have initiated the pre-closure process with my existing ING Vysya Home loan.
And now ING is on top of me to complete the closure process.
Now I am in situation to expedite the IDBI Loan process as early as possible.
My question is really, why IDBI does not know the meaning of Loan sanction letter and the product of the loan. and why IDBI does not know how to honour the written commitment to the customer.
I have been patiently for long time and still the disbursement is not happening.
I would request you honour the IDBI sanction letter and disburse the loan amount AS SOON AS possible.
Other wise I am planning to file a formal complaint to "Bank of Ombudsman" in couple of days detailing my situation and the IDBI's loan process.
am waiting for your favourable reply...
Other Details:
Branch : IDBI Greams Road Branch, Chennai
Applicant Name :
Prabhakaran Premkumar / Nalini Prabhakaran
First Sanction Letter Details:Reference Number: HL/SREE/2059Issued Date: 23-April-2009Approved / Signed by: Manoj Kumar Amount : 70 LakhsLatest(New) Sanction Letter Details:Reference Number: HL/SREE/2059
Issued Date: 29-May-2009
Approved / Signed by: Krithika Amount : 70 Lakhs
Regards,
Prabhakaran Premkumar