IDBI bank provides a facility, that you can recharge your mobile online with any amount of top-up (subject to minimum amount of 10Rs.) you want.
There are 3 kinds of recharge, generally used in mobile industry:
1. Validity recharge (it increases validity and talktime)
2. Top-up (it only increases talktime, no change in validity)
3. Value vouchers (It change your tariff plan)
It is clearly mentioned on IDBI bank website that, recharge done through IDBI net-banking will be a top-up recharge. And on all top-ups, Reliance (my service provider) used to give full talk time.
I am an IDBI customer. I recharged my reliance mobile with IDBI net-banking for 650 Rs. I was expecting a full talktime, but the talktime I got was merely 428 Rs. When I enquired reliance customer care
about the same, they said it was a request for validity recharge (not a top-up recharge), so they gave me 45 days validity and 428 Rs. talktime as per their 650 Rs. validity voucher. And since I already have a lifetime validity, this validity is of no use to me and what I got is 428 Rs. talktime.
And now the real drama starts. I informed to Reliance customer care executive that I recharged through IDBI net-banking and it should be a top-up. They said, request was for a validity voucher and we processed it accordingly, now we can't help you. You should get in touch with IDBI bank for any issues in this regard.
When I called IDBI bank (Amit) on Nov 3, they said it is a fault of reliance and we can't help you. You should get in touch with reliance for this issue. After a long argument, he agreed to lodge a complaint, and asked me to call back on Nov 5.
Complaint No.: AP/INET/[protected]
When I called back on Nov 5, I again spoken to Amit. He said, there is no reply from backend department yet, so asked me to call back on Nov 6.
When I called back on Nov 6, I spoke with Sunita. She said, there is no reply from backend department yet, she is marking it as "high priority", and asked me to call back on Nov 7.
When I called back on Nov 7, I spoke with Shalini. She said, there is a reply from backend department and it says you need to contact reliance for this issue, it is not our fault.
So I have really become a sandwitch between IDBI and reliance, and both are blaming each other. I have really fed-up calling again and again to IDBI and not seeing any solution.
Aug 14, 2020
Complaint marked as Resolved
Non receipt of User ID and PW. — Non receipt of User ID and PW.
Mr. Saurabh had collected the Account Opening Form duly filled in and signed on 23rd Nov along with:Photograph
Copyof PAN
Cancelled cheque
Cheque for Rs. 2,600 in yoiur favor.
Till now I have not received the User Name and Password for operating the account. Upon contacting Mr Saurabh on 11th Dec I am being informed that for want of above enclosures theaccount cannot be opened.
When he has already collected, then where have these documents disappeared in your office. Further more why your office has been sleeping till 11th and reverted upon my waking them up. I need to have the explanation of the concerened officials and also to expedite the operation of account.
175 Cariappa marg
KJhirkee Extn Colony
M B Rd, New Delhi - 110062
Call[protected]