Idea Cellular — Activation of a wrong pack

vhkk2gupta

from Kasaragod, Kerala

Address:

521001

I have recharged Rs.49 on Idea Andhra Pradesh Mobile Prepaid number [protected] as per the offer shown with USSD *121*9# for 1 GB Night Pack. But another pack was activated on[protected] at 00:05 hours. When I contacted with the customer care I was said that 2 types of packs are available for Rs.49/- STV. I was not asked for the option while I was recharged with free charge. Hence I request you to please refund amount by adding talk time at once. How can there be 2 packs with the same denomination???????????? I was in very difficult condition at that night as I have to complete an important assignment.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for recharge has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 31st Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular