Idea Cellular Complaints & Reviews

Dear Team, My Idea prepaid Number is: [protected] Name: Prashant Krushnat Patil Alternate Number: [protected]. I started using my Idea number from 2012 onwards & since then I have been regularly using & recharging my number. It was still deactivated on 15th Dec’15 without any prior intimation through voice call or SMS. I had called on Idea customer care helpline number where I spoke to CCE Sandip who had no knowledge at all & gave incorrect information. Then I spoke to one of the seniors "Pratiksha" who gave a different information stating that the number gets blocked after 45 days of non usage where as I had recharged my number in the month of Nov’15 & had also made calls in the month of Nov’15. She referred me to visit Idea store to get it activated, however at Idea's Kalyani Nagar, Pune, Maharashtra; store, executive said that it cannot be activated as it gets deactivated within 30 days of non usage. Since I was note getting correct information from anywhere, I, on my own did some research & found the attached TRAI press release stating that a number cannot be deactivated within 90 days of non usage. On the 14th Jan'16 I received a call from Idea informing that the number was deactivated in Aug'15. And did not have any other information. This is the type of working information I am getting from everyone from Idea & my number has still not been activated. After sending mail to Appellate authority (appellate.[protected]@idea.adityabirla.com), I did not receive any response. Suddenly on 10th Jan'16, I received a mail from "[protected]@idea.adityabirla.com" stating the following: "We would like to inform you that your number is permanently disconnected from our network due to post to pre migration with effect from 22 February 2012." Where as there was no such request sent by me. My number is still inactive & I am facing difficulties in contacting my family due to this. Please resolve the issue on priority.

Last month1900 rupees asked by the idea team pay half amount 900 rupees i paid now the billing amount is came that 3500 change but is more to compare and without knowing every month is generating like this amount a common man cannot use mobile service. as i was in the plan 199 rupees now but the bills are coming tripple or more than the amounts of bills. how the bill generation teams are generating this type of bills without using. this is worst service generating the bills highly is impossible

Sir, I Sivaprasad.R Mobile number [protected] from Pondicherry, one year back transferred from Pondicherry to Hyderabad, and mobile is using in Hyderabad also, without information from 31/12/2015 it is not working & blocked, i contact costumer care, they says it is blocked & u can activate with your local proofs submission it will reactivate at your current state, but in local dealer (at Srinagar Colony, Hyderabad.) not accepted this transaction. whit i do now? is it accessible or not, reply me to my email id ([protected]@yaoo.com).

I had applied for a new idea connection 7 days ago through Mr. Sunil(Idea representative) and the amount of Rs 300 was charged as a security deposit from me. I got my sim 3 days ago and was informed about the verification at my home address. Mr. sunil informed me to keep my voter-id handy at the time of verification. Verification personnel asked for my office-id in original(I was misguided by Mr. Sunil) which wasn't available at that moment. After dissatisfaction from the documents provided, he marked the verification as unsuccessful moreover he tagged my mother as my wife in the form he filled.
Now, Mr. Sunil responded after 12-13 calls and on inquiring provided me the Activation deptt. number [protected] and [protected] for re-verification, of which [protected] is permanently switched off and [protected] never answers (got busy message sometimes).
Now, I again called Mr. Sunil and he again refused to answer my calls.
This is frustrating!! This is absurd!!
Please get this resolved ASAP else I will port my other IDEA connection. This time re-verify at my Office address.
If nothing can be done please refund my Money.

New Idea connection I applied for : [protected].
Mr. Sunil : [protected]

I had subscribed to the sms pack which was valid till 7th of January. But the pack was removed from my subscribed services after 31st December. Why is it so?

I recharge my conenction with 249 net pack & in morning it was more than 900mb & within 10 mins how when i am not usining my phone complete net pack can be finished. When i call customer care, first exceutive was so rude & blunt, directly said "me apko jo karna ap karte ho". Is this the way to talk to your customer. First of all i was already in pain of losing my complete data pack & my balance got zero then when i took 10 rs loan that also got deduted within a fraction of secs even without using it. Isaid to make complaint 7 let me talk to senior she put my call on long hold. Is this is the way to treat customer.. Airtel is 1000 times better than u.

My pin number is damaged so please provide me it to my email or my number :- My serial number :-[protected] My E-mail ID :- [protected]@gmail.com My number :-

Hi, I have been receiving some calls from pfsindia.com guys on behalf of IDEA since last month every now and then that I have not done the due payment. When I check my account, I can clearly see that there is nothing due. I have informed them the same but still they keep on calling and speaking rudely to me. They are Sneha Patil([protected]/[protected]@pfsindia.com) and Prateek.

I have been charged rs 75 last month and RS 35 this month for VAS services not authorised and deactivated with hours by my request after I recieved activation message from idea . Revert me back the deducted amount or provide documentary proof of my approval of the VAS services. Also process my request that no VAS be activated on my number without my written consent

३जी सेवा ढंग से नही मिलती हे पुरे खरगोन म, प्र, ४५१००१ मे और दावा४जी का यही हाल ईंदौर विजय नगर मे भी हे जागो आईडीया व आदित्य बिडला

I received offer of special recharge with 1 gb 3g internet for 28 days however after recharging i only get 475 mb for 15 days only. After contacting idea customer care a number of times even i donot get my problem solved and moreover insteaf of giving desired solution they told to file complaint where you want and cut my call.

Sir, My name is Monika Goyal and i have lost my Idea Prepaid Sim Card. so, i want to block my sim card immediately, so that anyone cannot misuse it. Please acknowledge me ASAP. i shall be highly obliged to you for this kind work. My number is [protected]. Currently, I am in I-18, Govindpuram, Ghaziabad - 201013

Sir, My name is Monika Goyal and i have lost my Idea Prepaid Sim Card. so, i want to block my sim card immediately, so that anyone cannot make use of it illelegly. Please acknowledge me ASAP. i shall be highly obliged to you for this kind work. My number is[protected] Currently, I am in I-18, Govindpuram, Ghaziabad - 201013

I ported my sim from airtel to idea, and the sim get off by airtel, after that the idea postpaid sim is still not started, idea customer care ecicutives said that the port in request is rejected by donor (airtel) and airtel customer care exicutives saidthat we dont have any details o[censored], ur s8m is ported to idea.. wat should i do.. plzz help.. sim is off from 2days...

I had a offer of 1 Gb 2G data for recharge of Rs 58 in my no [protected]. I recharged at 12:37 pm . But after 4 hours of recharge I get only 500 Mb data. Please take an action.

I am Arshdeep Singh mobile number [protected] . I have recharged my number yesterday with Rs. 123 for 1GB 3G data. But I get only 375MB data. Company send me message of 1GB. But there is only 375MB data in my account. Please help me to get remaoning data. Thank you.

Sir i m karmjit kaur sohi my idia no [protected] i want my call detail outgoing, incoming and miss caall pls send me aal detail my mail id ( [protected]@gmail.com ) pls i want urgant call detail DECEMBAR 2015 TO UPTO DATE MINS 14 JANUARY 2016 PLS SIR SEND ME MY MAIL ID REAGRD KARAMJIT KAUR SOHI

Request for waiver o[censored]nauthorised charges of Rs.415/- vide Bill dated 25.12.2015 for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. Dear Sir, In spite of repeated request & reminder for STOP & Deactivate the VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected] during the month November-2015 & December-2015 I was charged Rs.415/- vide Bill No.[protected] dated 25.12.2015 A/C No.[protected] for the VAS services such as VIP Games, Video Talkies, Biscoot Store & Gamifive which are I have never used or requested for the same as detailed below : VAS SERVICES PERIOD AMOUNT [Rs.] Video Talkies...26/11/15 to 2/12/15 ... Rs.35.00 Video Talkies...3/12/15 to 9/12/15 ... Rs.35.00 Video Talkies...10/12/15 to 16/12/15 ... Rs.35.00 Video Talkies...17/12/15 to 23/12/15... Rs.35.00 Video Talkies...24/12/15 to 30/12/15 ...Rs.35.00 Biscoot Store... 4/12/15 to 10/12/15 ...Rs.35.00 Biscoot Store... 11/12/15 to 17/12/15... Rs.35.00 Biscoot Store ...18/12/15 to 24/12/15 ...Rs.35.00 Gami five...13/12/15 to 26/12/15 ...Rs.45.00 VIP Games ... 04.12.2015 to 03.01.2016... Rs.90.00 Total ...Rs.415.00 It is to mention here that I have requested or demanded for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive and I have never utilized such services so charges made to me are unauthorized charges and I am not liable to pay such charges . You are requested to waive the Unauthorised charges of Rs.415/- for VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. After getting confirmation for waiver of charges of Rs. 415.00 I will pay the Idea Bill failing which I will move to the consumer forum for Unauthorised charges of VAS Services such as VIP Games, Video Talkies, Biscoot Store & Gamifive on my idea mobile [protected]. Kindly convey your decision/Approval for waiver o[censored]nauthorised charges of Rs.415/- for VAS Services on my idea mobile [protected]. M.H.PARMAR !

Hi, I am totally fed up of receiving calls from "HOME CREDIT INDIA FINANCE PRIVATE LIMITED Third floor, Tower C DLF Infinity Towers DLF Cyber City, Phase- II, Gurgaon, Haryana - 122002". Email id - [protected]@homecredit.co.in They keep asking me that are know rahul and avinash . I told them more than 100 times that I dont the these people but they call me more than 30 times in a single day.I blocked more than 25 numbers of these company but again and again the are calling me. My number is [protected] this is postpaid number on my name KRISHNA KANT. Please look into this issue and help to resolve this issue. Regards, Krishna kant [protected]

This happened on 12th Jan 2016, [protected]. My net pack was expected to expire at 12 AM, 13th Jan, for which I turned on my data on 11.30 PM to use internet. It would have been merely 30-35 minutes when I closed my Internet to be surprised with a deduction of Rs. 465!! Later next morning I called the customer care number and asked him about details, following which he asked me to contact after 4 hours. Then on the morning of 14th Jan., I called up again, he heard my issue but seemed reluctant to sort it. He also said that it would cost me around 250 for using 1GB of data. Now, even if I have forgotten to close the Internet, How would the phone automatically use a enormous 1GB of data, especially when all the downloads are configured to happen only when connected to a WiFi. He agreed that 1 GB of data has not been used but didn't help upon the matter any further. When I asked him to refund, he simply said "That's not possible". When I asked him to file a complaint, he ignored - he avoided - he refused. I have all the call recordings, and my data usage. Please Respond [protected]@gmail.com