Idea Cellular Complaints & Reviews

Sir, i am holding a mobile number gsm of service provider idea cellular no [protected] at agra (up circle). I had lodged numerous no complaints to idea cellular regarding call drops on my mobile although i use an apple i phone make 5s of new make whenever i make a complaint the company usually sends a resolved sms without having a confirmation from me and this has happened twice with in a fortnight now today they have deducted rs 49 as a special charge without having a confirmation pl look in to the matter

I got an 2G offer for RC72 (600MB data with 28days validity). I have checked and recharged on JAN 1 2016. I have received only 350MB data with 12 days validity. The benefit has not added, regards this I have called and communicated with idea customer care service till Day 1. Initially they said like there is some network issue and I will get the benefit within a day. Later on they raised the complaint on the same for 3times, sent complaint to "[protected]@idea.adityabirla.com" and yet my issue has not solved. Today is JAN12, again I called and asked, they responding like there is some application issue and cant give the status on my complaint. I called nearly 40 times and none of the team member provide me the solution.

WAP download charges in idea no [protected] for period 13/12/2015 for 11Hrs:54Mins:50Sec. This to inform you that in my mobile bill extra WAP down load charge has been added costing Rs 250/-my mobile has no internet facility. And I am using my mobile only for receiving and dialling the call, even I am very less using SMS facility. I even does not know WAP downloading and so could not understand what is WAP charge. The customer care said you have downloaded the WAP and that’s why these charges is included in your bill and you have to pay the amount. He never listened to my grievances. Kindly do the need full. I would be very thank full to you for your help in this regard. With Regard Anil Maheshwari

Request for waiver o[censored]nauthorised charges of rs.415/- vide bill dated 25.12.2015 for vas services such as vip games, video talkies, biscoot store & gamifive on my idea mobile [protected].

Dear sir,

In spite of repeated request & reminder for stop & deactivate the vas services such as vip games, video talkies, biscoot store & gamifive on my idea mobile [protected] during the month november-2015 & december-2015 i was charged rs.415/- vide bill no.[protected] dated 25.12.2015 a/c no.[protected] for the vas services such as vip games, video talkies, biscoot store & gamifive which are i have never used or requested for the same as detailed below :
Vas services period amount [rs.]
Video talkies...26/11/15 to 2/12/15 ... Rs.35.00
Video talkies...3/12/15 to 9/12/15 ... Rs.35.00
Video talkies...10/12/15 to 16/12/15 ... Rs.35.00
Video talkies...17/12/15 to 23/12/15... Rs.35.00
Video talkies...24/12/15 to 30/12/15 ...Rs.35.00
Biscoot store... 4/12/15 to 10/12/15 ...Rs.35.00
Biscoot store... 11/12/15 to 17/12/15... Rs.35.00
Biscoot store ...18/12/15 to 24/12/15 ...Rs.35.00
Gami five...13/12/15 to 26/12/15 ...Rs.45.00
Vip games ... 04.12.2015 to 03.01.2016... Rs.90.00
Total ...Rs.415.00

It is to mention here that i have requested or demanded for vas services such as vip games, video talkies, biscoot store & gamifive and i have never utilized such services so charges made to me are unauthorized charges and i am not liable to pay such charges . You are requested to waive the unauthorised charges of rs.415/- for vas services such as vip games, video talkies, biscoot store & gamifive on my idea mobile [protected]. After getting confirmation for waiver of charges of rs. 415.00 i will pay the idea bill failing which i will move to the consumer forum for unauthorised charges of vas services such as vip games, video talkies, biscoot store & gamifive on my idea mobile [protected]. Kindly convey your decision/approval for waiver o[censored]nauthorised charges of rs.415/- for vas services on my idea mobile [protected].


M.H.Parmar

I had been to your idea store in goa to change my idea plan for the mobile no [protected] from 499 to smart 249 scheme.I had been shown the chart that stated that I would be getting 512MB internet usage.Now my bill amout has reached as far as RS 1550.By contacting customer care yesterday I came to know that your scheme has changed from 512MB 2G to 200MB 3G.It has also not been conveyed to us.Now the bill is generated around Rs 2300 And our data limit has extended by Rs 1100.I have even lodged a complaint at Idea store and have called idea care for about 5-6 times but have always got negative response saying nothing can be done.
I expect to resolve the issue as amicably and friendly as possible.
Best Regards
Jagannath.M.Chimegave
Mobile No: [protected]

I want out going calling list incoming list & sms send to my email id .this my [protected] this my email id [protected]@gmail.com please give reply fast

Can you give me call details o[censored]ser & mobile number of this number "[protected] please send me the details of this mobile from 1 jan 2016 to 10 jan 2016 number on my e-mail address. i am waiting for your reply reply as early as possible. sskirar.[protected]@gmail.com

Sir, I have a postpaid collection and my no is [protected]. I requested Idea cellular ltd to change my sim type postpaid to prepaid . i have registered request more than 2 times but my request rejected without any reason. I have gone to my idea showroom more than 2 times but they not process my request. Although they take advance bill rrom me two times. I also called customer care but they also not give proper response. I face this problem more than 15 days. Please help me And take legal actions against Idea cellular ltd. I also have call recordings of customer care. Vikas jadhav Jl 3 kishore nagar opposite water tank khandwa M.P.

On 11 Jan 16, I have done a 3G recharge of Rs. 295 on my number [protected] & got credited 1 GB 3G data. But my earlier balance of 800 MB (approx) is not carry forwarded with new data, hence i have lost my 800 MB data. I want to bring in notice that during my earlier recharges data is carry forwarded, but only this time this incident happens. If company is changing any policy, it must notify the customer in advance.

My mob. no. is [protected]. I wish to bring it to your kind notice that _ 1- I never activated any VAS on my mobile. 2- I sent a number of STOP sms to Idea for deactivation of VAS but no SMS could be sent. 3- I did not deposit the bill for last month and current bill in protest of wrong bill and deposited the last biil excluding late payment charges after receiving assurance from you that late payment charges and VAS charges shall be credited in my account in my next bill Idea has charged Rs.105/- on account of VAS and Rs.100/- for late payment charge. 4- But no late payment charges is credited to my account. 5- Now internet have been barred on my mobile since11.01.2016 I request you therefore to look into the matter and get resume all the services on my mobile and refund/waiver of late payment charges. immediatly. With regards

While travelling to Jammu and Kashmir from 1 Jan - 6 Jan, I have been charged Rs. 1716 extra for using data services. They claim that my network was getting latched on to Aircel network for 3G services as Idea provides only 2G services in J&K. They could have just provided 2G services instead of 3G as they provided the same for some duration as evident in bill details. Also, even if their prioirty was providing us 3G, they should have done so using a network provider with which they have tie-up to avoid any extra cost (The same was confirmed by customer care executive). Also, they did not inform about any such excess charges inspite of their network being available. None of the 3 customer care executives have been able to give a justification for extra charges. Infact one them suggested that we should call customer care executive to confirm if 3G is available in any area we are roaming. This is just absurd answer and similar to the other responses I got. Kindly help in getting the rebate for the said amount.

Dear Sir, My name is Sanjay, I have an idea number [protected] which is block due to non payment of billing, but due date of my bill is 18.01.2016. This is not faie and very poor mistake by idea group... If possible then do something in my favor... Regards Sanjay [protected]

I was searching something on google and suddenly three sms received on my number [protected].We have received your request for service video talkies, cinemasti and gana khajana and charged 45rs, 90 rs, and 35 customer care executive said these services are activated by third party and they don't have control over them and he started pursuing about these ridiculous services which are of no use. Please not add this amount to my bill i am not going to pay for this

A message from Model Villa (54300) says that they have reiceved my request for service Model Villa and it is being processed. Another message follows, saying that this Model Villa has been activated amount charge is Rs 45. I checked my balance in my idea account and found that the amount has been deducted. I have not made any such request to them. May I now request you to note my complaint and take immediate action to recharge the ammount in my account. Thank you. Complaint Status

I bought Idea sim 48hrs before, still I didn't got any verification call and also status was still showing INVALID sim, Please do the needfull this an an emergency for me MDN Number :[protected] Sim No:[protected]

I have recharged for Rs.179 1.25 GB(Ref No : GJ[protected]) special offer for my idea number [protected] after confirming the same with online in idea website and message from my mobile on[protected]. But i have received only 512 Mb of data balance to till date and no use after contacting customer care service too. Request to look in to the same issue and credit balance data in to my account at earliest. This is the first time i am facing such a issue and earlier it was fine without such issues.

I made recharge on 3G Data in my Dungle of Rs.449/- on 06.01.2016 through online Vide no.ESBI[protected]GOBGLSF9. But recharge not credit into my SIM no.[protected] whereas amount debited from my Bank Account on 06.01.2016. After long waiting no result found either return the money and credit into Bank account or recharge. Kindly look into it.

Sir, on 10.1.2016 sunday missed my mobile of REDMI 1S with sim card [protected] idea and another sim of [protected] airtel. Please block the sim and mobile and provide the same number at my approach. [protected]@gmail.com

Dear sir i want call statement and msg and incomong and outgoing calls plz do need full my no is [protected] please send statement to my email id [protected]@gmail.com my recent num.[protected]

I've recently ported from Airtel network to Idea. The very first month itself they are giving bitter experience for me. Initially I took a plan for Rs 399 p.m which was having 1 GB data 550 mins calls and some sms. Billing period is on 10th of every month. By 5th I was out of data balance. I checked their website and i changed the plan to 549 p.m plan which was having 2 GB data. After the plan got activated, i was given about 250 MB data since there was only 5 days left for billing date. When i got the bill, i was shocked to see an amount of Rs 169.120 for Charges on Data Pack Pro-ration. It is mentioned in the bill that "Proration is done to calculate exact rental & usage charges based on the number of active days o[censored]sage". But they charged me Rs. 88.550 for the period of 05-Jan[protected]Jan-2016. This seems to be frustrated. My Account No.:[protected] Invoice No.: [protected] Please do the needful.