Idea Cellular Complaints & Reviews

hi, i am birender,
my idea sim card got miss and that's why i want to get the call and sms details of my no. [protected]. plz send the details immidettly .

I have taken a plan from idea mobile. Plan name is Easy 444 Plan, in this plan the company offered me 444 min. local & std calls & 444 local sms free. On the occassion of friendship day (3rd August) i had sent alots of sms to friends. After sending all sms i recieved a msg from idea i.e. " free sms will not be applicable on friendship day" and when i spoken to his customer care executive he said we have sent this sms before 48 hrs. must be msg had not diliverd you but company will not be responsible for this fault, these charges can not be waved off and you have to pay for these sms.

bought a new sim of idea gang on 19th july 2008. it was written on tariff card that there is no daily fees but a rent of rs 1/day is being taken till date. when contacted the customer care they told tat rent is there for the same sim when activated after 20th june2008. but rent is not there for new sims activated after 5th august. n u cant migrate from the old plan to new. plz help

9th August 2008.

To,
The Incharge,
Customer Grievance Cell,
Idea Cellular,

Subject: Harassment by advertisers with the following cell nos: [protected], [protected], [protected], [protected], [protected]

Hello,

I have sent you'll the below email on 22nd July, for a few days I had stopped receiving calls from the below mentioned numbers. Now I'm harassed by calls from the following cell nos: [protected], [protected], [protected], [protected], [protected]. This is even after the DO NOT DISTURB option activated 5 months back. Please note that if the calls are not stopped within 24 hours I will be forced to approach the consumer forum and TRAI for necessary action.

G Miranda


cc. to TRAI,
cc to. www.consumercomplaints.in
cc. to Public Grievance Cell, [protected]@bol.net.in







################################################################################...⇄



Glenda Barreto Miranda,
Loutolim, Goa.
cell: [protected]

22 July 2008.

To,
The Incharge,
Customer Grievance Cell,
Idea Cellular,

Subject: Harassment by advertisers with the following cell nos: [protected], [protected], [protected], [protected], [protected]

Hello,

This is to inform you that the people with the following cell nos.: [protected], [protected], [protected], [protected], [protected], keep constantly calling up my cell no. at different times of the day as many as 15 to 20 times a day, trying to sell ring tones and other products. Mostly these are reordered message that keep on playing. The person from whom I had brought the sim card had activated the "Do not disturb" facility over 4 months back and had said that it would be activated within 45 days. So far nothing has happened. Only the frequency of calls have increased.

Please be informed that if the unnecessary and not requested harassment is not stopped within 24 hours I will be forced to complain to the concerned authorities.

Also kindly provide me the Names and Addresses of the people owning the above mentioned cell nos., so that I can lodge a police complaint.

Awaiting your prompt action in the above matter.

Yours regretfully,
G. Miranda.
cell: [protected]


cc. to Public Grievance Cell,
[protected]@bol.net.in
112, Sanchar Bhawan,
20, Ashoka Road,
New Delhi- 110001

Hi,

Mobile service has been barred. There are certain documents - (address proof, photographs etc) required for the activation which I have submited on 2nd Aug, 2008 evening to Shri Krishna Idea Cellular (opposite to Vanaz Factory) and service got active on Monday i.e. 4th Aug, 2008. But the service was disconnected on Wednesday i.e. 6th Aug. 2008 for not submitting the documents. After talking customer support over several times, they are asking me to submit the documents again rather than IDEAs mis-management that Franchise gives them a false information or some kind of mis-communication to IDEA main office.

My sole intention to have this other prepaid to use it for short period of time to make ISD calls etc. Now out that short period, I have almost wasted (weekend 2 days and Wednesday and probably today i.e. Thurday) becuase problem with service providers mis-management.

Problems that I see with IDEA Cellular are --
1. IDEA customer support does not try to understand the customer problems
2. Do not accept that it is their mis-management problem and try to imporve it.
3. Do not respond to queries (see the email communication with them below)

Can some one please help me to resolve this problem?

Thanks,
Prashant


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@ideacellular.com; [protected]@idea.adityabirla.com; [protected]@idea.adityabirla.com; [protected]@idea.adityabirla.net; [protected]@idea.adityabirla.in
Subject: RE: Prepaid card activation problem
Date: Thu, 7 Aug 2008 02:05:11 +0000


Hi,

I had to call up again customer care to find out the status of this problem in the evening. So it looks after submitting the documents on last Saturday i.e. 2nd Aug. 2008 to Shri Krishna Idea Cellular office (opposite to Vanaz Factory on Paud Rd, Kothrud), the status in your system still reflects document have not been submitted.

Yesterday evening I have spoken to Navid Shaikh. He suggested to me resubmit the documents today again. Also, I am holding another post paid account with Idea number [protected] and for that I have already submitted the documents. Is there any possibility that IDEA can consider reducing the paper work and consider those documents for my other prepaid card?

Overall, franchise is giving wrong information to IDEA and thats why it is reflecting that documents have not been submited to IDEA office. Everything looks quite messed up here.

Is there anyone in customer support staff or manager who can help me to get rid of this problem from Idea side and get the service working or get me the refund of Rs. 1000 that I have spent in this card.

Read through my earlier post and try to respond to the queries below and in this email.

-Prashant


[protected][protected][protected][protected]

From: [protected]@hotmail.com
To: [protected]@ideacellular.com; [protected]@idea.adityabirla.com; [protected]@idea.adityabirla.com; [protected]@idea.adityabirla.net; [protected]@idea.adityabirla.in
Subject: Prepaid card activation problem
Date: Wed, 6 Aug 2008 06:56:12 +0000

Hi,

I just spoke customer care executive few minutes back regarding the service activation for prepaid mobile number: [protected] even after submitting the required documentation on last saturday. So after I was promised that the service will be in 24 hours, service got active on Monday, but later again today, the service has been barred due to unavailability of documents. But the fact is that I have already submitted documents on Saturday evening at IDEA FRANCHISE at Vanaz, Kothrud, Pune.

Couple of problems that I see right now while communicating with IDEA are -

1. Support staff is not really trying to understand the customer situation
2. Mis-management at Idea and eventually customer is penalized for that.
3. Unnecessary delays while communicating with IDEA customer support.

Also, I would like to know if you can refund the money immediately so that I can take some other providers serice to get my issues resolved due to mis-management at Idea.

Please feel free to call me at [protected].

Thanks,
Prashant

I have taken a postpaid connection of idea in the mid of july 2008. My mobile number is [protected]. Bill payment was done on 29th of july 2008 at idea cellular communication outlet at Katwaria sarai for my postpaid connection. Despite continuos request to idea customer care (no-12345), STD dialing service was abruptly deactivated for two times in a gap of 48 hours in a week. Though continous requests have been made to 12345, there was no response against my communication Id[protected]registered by idea customer care).

TORTURING AND MENTALLY HARASSING service was provided by Idea customer care.
This is a sheer exploitation of the customer's belief.

Dear Sir,
I am bishnu Kumar my mobile no is [protected] and from 6 years I am customer of IDEA.Last month a value voucher of Rs. 97 (for STD terrif Rs- 1/min) Recarged from the operator side without my confirmation.Kindle refund my 97 rupees. I made many calls to customer care of Idea and complained the same, but still have not received proper response.

I'm realy frustated and irritated.If this Issue will not resolve within 5 days then I will stop the service of IDEA.
I hope you will help me out to fix my complain ASAP.

Warm Regards,
Bishnu kumar

DEAR SIR,

AS STATED ABOVE I HAVE AN COMPLAIN REAGADING THE IDEA CELLULAR LTD.

SIR THE COMPANY'S POLISY IS IF ANY CUSTOMER RECHARGE RS. 34/56/89 FOR MESSAGE SERVICE AND THE SAME IS RECHAGE BY CUTTING OF BALANCE.

I MEAN IF WE DONT HAVE THIS SERVICE THEY ALLOW 1 MSG NOSMS TO 4444 AND IF WE FORGET TO SEDING THE MSG THEN THEY CUT THE RS. 34/56/89 FROM OUR BALANCE.

THIS IS INJUSTIS WITH US. AND IF THE PERSON DONT WANT LIKE THIS TYPE OF SERVIES THEN COMPANY MAKE ONE POLICY THAT ONLY ONE MSG SENT TO COMPANY FOR CLOSE THE AUTO RENWAL FACILITY.

DOING THIS THEY EARN SUCH A BIG AMOUNT FROM COSTOMERS.

AND ALSO MAKE AN ATTENTION SIR IF ANY CUSTOMER HAD FACE THE PROBLEM REGARD THIS PROBLEM THEN THEY DONT HAVE ANY OPTION WITHOUT THE USE OF THAT MSG.

I M FACING THE PROBLEM SIE, AND I ALSO CUT MY BALANCE OF RS. 56 DIRECTLY BY THE COMPANY WITHOUT ANY PRIOR INFORMATION OR ANY MESSAGE. THEY JUST CUTTINGOFF MY BALANCE


Soliciting your kind co-operation and urgent immediate action in the matter.

Thanking you,

Yours obediently




KULDIPSINH ZALA

I recharged 98 Rs. getting msz by Idea service that was combo rechargs for reduce call rate LOCAL & STD and i msz they promissed for 100 local calls i2i but i Cud not get till now.

next day by chance i Recharged 78 Rs.also that was any type of scheme for reduce rate of STD & Local.so pls provide balance talk time to me insted any scheme and local 100 calls.

if you will unaible for it then confirm to me ([protected]).

after that i will take necessary action for it

HI

My name is Alka Rastogi

i have one no from idea that is [protected]

and on monday i lost my sim and want to replace it

and i took the address of one of the idea cellular service center in paharganj

and the address is

10010, multani dhandha, paharganj

and i reached there at 12 pm on monday

and the showroom is still not opened

and employees were waiting for the owner of the service center

and i when i talked with the owner on the phone that the timings are 10am to 8pm

than he simply told me that u have to wait for next 30 min

because i have some pesonal work to do and disconnect the phone

and when i called again

and he talked very rudely and also told me " go and file a complain against me"

and than one of the employee cut the phone and asked to wait or go away

and he also told me that it is not ur baap ka showroom

it our wish when we opened it

i[censored] have problem than go and complain

we will not help you

so please take a action against that owner as well as idea

i will be very thankful to you



Alka Rastogi

I have procured INternet Data card from an well known Idea Cellular about a month back but till date it is not activated.
Many of times I have called for online help for call centres. every time I have to tell all my details but i am not getting any kind of solutions.

The person (Idea Representative) from whom I have purchased the data card is not even lifting my phone now.

I am feeling that Idea is cheating the people and showing that they have very good network and very good supportive system.

I need to know what is to be done on this now.

I have been complaining these idea customer care ppl about the speed of my gprs connection. Earlier the speed was about 464Kbps but from last 1 month it has been just 115Kbps. These ppl have crossed all limits now. Every time i call them n hear the same answer that it has been server problem. N now i have the bill for the gprs. Y sud i pay the bills 4 the service i m facing problem n these foolish ppl rnt able to cater to their customers?

my mobile no [protected]
mene atm ke zariye idea ka 125 rupay ka mobile recharg kiya tha lekin mrre sbh A/C [protected] se 125 rupay panch bar kate hai 625 rupay Date 5 may 2007 ko

Sir as you know incoming calls are free.I donot make Outgoing calls.yet the company charges me 300-500 odd sum of rupees.And then they threaten to terminate the connection.
I had paid all the Bills systematically. Yet this is the result I get__over billng.

Anything that you can see about hte whole affair
Account No. 1.10983741
cellular no. [protected]

Dear sir,

I am using idea prepaid connection in madhya pradesh ( jabalpur) for the last 6 years.Till now some difficulties were their in coverage area, networkfail, congession etc.however these complaints were rectified, but now for the last 5 months idea cellular is providing more than worst services to his customers.

I am getting a numerous call drop, congession, network fails, short service range, etc and done thrice complaints to the service center, but still the situation is same before . as seems that now there is no impact of doing complaints & calls to their service centers.

Though mine & my family's max mobile connections are on idea cellular for long & circulated everywhere.now we pray TRAI to please innitiate the SERVICE USING WHICH MOBILE USERS CAN CONTINUE THEIR OLD NUMBERS ON TAKING SERVICES FROM SOME NETWORK PROVIDER...

PLZ PRAY FOR THAT WONDER FULL DAY WHEN I AM ABLE TO THROW THIS IDEA CELLULAR BARSTARD SIM.

Sir
With continuous calls from idea officals to convert my prepaid mobile account to postpaid one, I finally agreed. The idea offical Mr. Akash sent a boy on July 4, 2008 at my company address at Janakpuri. He charged my Rs. 500 and gave me a receipt and new sim saying that my number would be activated within 24 hours after physical verification.
Then I received a host of phone calls from idea officials varifying my identity, but no one was sent for physical verification.
Finally some Pawan Kumar caled me or verification and varified me positive. But as yet my number is not activated.
Please look into the matter ASAP.

Irfan Ahmed

Without i agree actived the dialer tone and cut dialer tone rentel your side from date:- 12/07/08. so deactieve the dialer tone of my mobile and send the Rs.30 in my mobile account. And immerdetly stop/deactived the gprs plan from your side due to transfer rate only 2kbps.
And After dialer tone rent cut, Carrected the custmer care line from mobile on dial 4444 from date 12/07/08. Removed the compterise custmer care from your side.

Sir i take a post paid connection from Idea cellular comany in delhi South .
my mobile bill generated at 20th of every month but still i did not get tha bill i have complanted in customer care two time but still i did not get bill. i take this post paid connection for complate some goverment formalities.but still no get the bill.
why should not take tha leagal Action in Consumer court

Idea Cellular customer care service is ridiculous. It keeps you waiting for long, provides you wrong information, executives are bigheaded.
When I switch on my international roaming, I was told by customer care executive that incoming call will cost me Rs. 27. When I received my bill, all incoming call were charged at Rs. 76. My repeated attempts to get this problem solved by customer care was futile so I went personally to see Area Manager. Area Manager confirmed that customer care executive are still telling Rs. 26 as incoming charge. He told me that he is helpless as Idea has already paid charges to other telephone company so can not do any thing with my bill.
One executive kept repeating that switching on my international roaming will take THREE Working days!! What an efficient system!!!
Recently Idea charged me Rs. 2500 as OCC charges. When I called customer care, which took me 20 minutes of hold then executive keep on asking me what is your mobile number and telling me for 10 minutes that the question "What are these OCC charges" belongs to confidential information and can not tell me answer until I verify my identity. Can any body tell me what is confidential in asking why you have overcharged me? Is it customer care service or customer pain service? What quality of people Idea is putting in Customer care?

I had recharged online by my Net banking of State Bank of India to Mobile no. [protected] of Idea Cellular on[protected] for Rs.145 two times i.e. Rs.290.00 ( one on non success, I repeated again). Both times they showed screen that my payment transfer is successful but recharge is not successful and they will reverse back the money into my account within 8 days followed by call from customer care that amount will be transferred within 2 days.

After expiry of time, I contact customer care/service centre shops but till date, I had not recd my money back