I m using idea postpaid connection from last one and a half year, n i am sorry to say that since then my facing problems, i did not expect this kind of experince from idea customer care, the agents working in your call center are seriously lacking on the knowledge part as well as on bhaviour part, it been long m making comlaints n every time i dont get the convincing results, i was working with Convergys when i purchased this connection, that time the sales person made me wronge commitments n just because of that i suggested that to my friends as well, we purchased 5 postpaid connection, that time the sales person told me that everymonth you will get 1000messages n you have to pay Rs 25 for that, i specially asked them what if i will exeed 1000, they told me again the same bundle will be activated n you will get another 1000 in the same month, i confrmed this with customer care as well, n the told me the same, last to last month my bill was little high as per my expections, i was busy those days so i made the payment, then after that i called CC n asked about my bill sagregation, n they told me 1580 is the no of msgs you have sent, so according to me it was 580 extra which was charged to me, i made the complaint regarding the same, n they promised me a call back from the billing, i recieved a call as well but unfortunately the lady i was speaking with was very adamant, she directly said i can only offer you a discount of Rs 50, i told her about the whole story, but very rudely she said thats the best i can offer you, let me know wheather you want that of not, that time i agreed to that.then next month i called CC n asked about a cheep plan from idea to idea, they offerd me a Rs 100 bundle n told me that your call charges will be 10p, it was quiet good so i asked them to activate that, i was on a diffrent plan of Rs 49 in which my call charger were low to 50p, i specially asked that can i use both at the same the, the guy said yes, nxt morning i confrmed the same thing once again n the other person told me the same, after one day i recieved a msg the service is not been activated pls contact CC, i called CC n asked them abt this, the agent told me that these two bundles are not compatible, then i spoke to one of TL regarding the same, the guy was helpful n told me the concept, i asked him to activate the idea to idea bundle n deactivate the Rs 50 bundle, the most unfortunate thing is that the TL also did not informed me about the seviceplan that, he didnt tell me that you will only get 1000 mins @ 10p, thrice i tried to confirm from the agents that is there any upper limit of mins in this bundle n every agent told me that u can use till the time u want, n u will be cahrged @10p only, i started using my ph accordingly, when the bill was generated i was shocked because it was very high from my expectations, i called CC n the the lady told me that u can only use 1000 mins in this bundle @ 10p, after that Its 99p per minute, then i visited the NH1 showroom in fariadabad because it was height this time, i told them abt this they said as if now we cant make the comlaint against CC, we can anly generate a normal complaint n promise you a call back, i recived a call back from billing n spoke to prerna, she even did not listen to me properly n asked now what do want, i said i want you to get my bill correct n charge me as per the comitment, very rudely she said no to it n one more time it was a bitter experince from idea CC, i want you to listen to all the call made by me n do the needful, becuse this time its height n i dont want to pay for anyone elses mistake.please workout on the Process trainning as well teach them about the call control so that the can give out the correct information in a nice way,
thanking you,
regards n blessings
deepak
[protected]
Aug 14, 2020
Complaint marked as Resolved
I used gprs for 2-3 days. Now whenever i try to deactivate it the idea cellular is giving no response to it.
I called up customer care many times but none of them could solve my problem.when i requested them to transfer my call to senior executive but they put my call on hold for five minutes and disconnected.this is disgusting service from idea cellular.
Please deactivate my gprs or i will switch to any other good cellular service.
Hi,
This is VISHAL RAJ. I have taken IDEA Prepaid cellular connection few days back. The mobile no is [protected]. I got disconnected from the services.
I have submitted relevant document while I was taking the connection. Everything is fine till now. One day I got one message from the IDEA asking me to submit the ID Proof document. But I have submitted my ID Proof document to the retailer while I was taking the connection. Right now I am not getting any Incoming and outgoing calls .
There is no fault from my side then why the IDEA people disconnected from services. May be the problem with the retailer from which I have taken the connection. It seems to be the retailers mistake.
I am feeling very bad with the IDEA cellular services. I have given below the retailer details from which I have taken the connection :
MOBILE HUT
BHIKAJI CAMA PLACE
NEW DELHI-110066
Please restart my services otherwise I will switch to some other good cellular connection.
Once again I am telling you this is not fair from the IDEA cellular services. Try to satisfy your customers.
Thanks
VISHAL RAJ
Know I have some queries
1. Why the services from my mobile are being with drown where I have provided the required documents twice.
2. And why every time before taking services back from my mobile I have not been informed.
3. When I purchased this sim card I got a facility to call o any idea ceelular for free for one month. But this regular incident didn’t allowed me to take benefit of that scheme.
As I am well educated Girl and engaged in study of M.Phill. This incident not only caused a mental harassment but economic and emotional loss also. So request idea cellular ltd to provide Rs. 50000 with 15 day against the inconvenience caused due to their non-professional and irresponsible behavior. And shall also provide me reply of queries raised by me in written form.
In case of idea cellular do not take necessary acton regarding this latter I will be forced o go to consumer forum or any other govt. org. in order to seek justice.
I have submitted relevant document while I was taking the connection. Everything is fine till now. One day I got one message from the IDEA asking me to submit the ID Proof document. But I have submitted my ID Proof document to the retailer while I was taking the connection. Right now I am not getting any Incoming and outgoing calls .
There is no fault from my side then why the IDEA people disconnected from services. May be the problem with the retailer from which I have taken the connection. It seems to be the retailers mistake.
I am feeling very bad with the IDEA cellular services. I have given below the retailer details from which I have taken the connection :
Problem is very serious. Kindly Rectify this ASAP.
If this number is going on prepid plan then tell me id address.
Kindly send all details in my email ID. [protected]@yahoo.co.in
Still Waiting For your responce...
Idea prepaid connection — disconnection of service
I AM A DOCTOR BY PROFESSION AND STUDYING POST GRADUATE IN DR D.Y . PATIL MEDICAL COLLEGE PIMPRI. I HAVE BEEN USING A IDEA PREPAID CONNECTION SINCE ONE YEAR ,AS I AM A OUTSIDER I SUBMITTED MY DOCUMENTS SEVERAL TIMES WHAT EVER NEEDED .LAST WEEK I RECEIVED A SMS STATING THAT MY VERIFICATION IS NEGATIVE AND THEY DISCONNECTED MY PHONE .BEING A DOCTOR ME AND MY PATIENTS ARE SUFFERING FOR NOT BEING ABLE TO CONTACT ME SO I WANT TO FILE A COMPENSATION CASE AGAINST THE COMPANYMY IDEA NUMBER IS [protected] PRESENTY THIS NUMBER IS IN THE NAME OF SWATI.S AND I WANT TO TRANSFER IN MY NAME
MY CONTACT NO IS [protected]