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Idea Cellular Complaints & Reviews

www.ideacellular.com

3.2

Updated: Oct 7, 2025

Complaints 16717

Resolved

9873

Unresolved

6844

Good! Idea Cellular values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Idea Cellular step up their efforts to fully resolve all complaints 👍

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Address: Ernakulam, Kerala

Dear sir for the last four year I am Ur post paid costumer, now need to change my bill cycle, i al ready register a complaint through phone and direct to ur perumbavoor (ernakulam dist, kerala state)idea care my current bill circule is 5 and i wish to change it to 26 th of every month can change through online ur custemer care exicutives not co operate with me so pls refer and do the need ful. my phone no and more details as follows mob-[protected] e mail- [protected]@gmail.com from -ernakulam dist state-kerala waiting for ur early response ypurs faithfully dinilkumar d

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 28, 2015

Verified Support

Dear Customer,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 28, 2015

Verified Support

Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Mar 19, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 2nd March 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Hyderabad, Andhra Pradesh

Dear Sir The Internet connectivity on my Idea mobile no. [protected] has not been restored from 17.2.2015 till 27.2.2015 even after my complaint to Idea cellular on 17.2.2015. Kindly look in to the complaint and restore my Internet connectivity immediately. You are requested not to charge for the number of days the Internet was down.on my mobile. If you can not restore my Internet connectivity by 28.2.2015, you are requested to disconnect my connection permanently by 28.2.2015. Please act immediately. Yours sincerely. D. Solomon Samson

Aug 7, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 27, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 28, 2015

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for GPRS has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Mar 5, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 3rd March 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Gwalior, Madhya Pradesh

I'm a regular idea customer with no. [protected] today i noticed that an amount of Rs 45 is deducted from my idea account for games hub VAS services. When i called up to 198 I came to know that some more small amounts of Rs 9, 21, 26 & 45 has been deducted in different months for same service. Such type of services have never been used even once from my no. and when i asked for the refund of my latest deduction they replied that no any refund system is available for renewal of VAS. This issue is not only for Rs 45 but the wrong way of providing such services by promoting it on web. If a customer is not using the service the company should refund on the same day and the confirmation of such type of deductions should be on call after explaining the service benefits to the customer.

Aug 7, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 26, 2015

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 26, 2015

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the VAS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Gautam Buddh Nagar, Uttar Pradesh

Sir i have requested 3 times now to migrate Postpaid to prepaid But each time my request has been rejected due to outstanding amount.Which is in Negative(currently) then why it is being rejected every time. I am so upset and each time i went to NOIDA ZONAL office (Sector 64) they said yes there is negative out standing. Please take right action as soon as possible My last Request no :C1-[protected] (3) C1-[protected] (2) outstanding (-44) C1-[protected] (1) outstanding (-95)

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Complaint marked as Resolved

After all my number 9718278717 is successfully migrated to Prepaid after doing 4 time requests. After all my number 9718278717 is successfully migrated to Prepaid after doing 4 time requests.

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 27, 2015

Verified Support

Dear Customer,

Sincere apologies from us. We have your contact details and we will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 27, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 27th Feb 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Mumbai City, Maharashtra

Dear Team, My mobile number is [protected]. My 3rd bill got generated on 22-feb in which i have been charged Rs.-850/- for internet usage. I called up at 12345 and informed that have not used so much of internet and asked to waive off the amount charged extra. But they were not ready. Then the call was transferred to some senior person and he offered me one deal. The deal was i have to take Rs. 154 internet pack(1GB) for 3 months compulsorily. when i denied as i do not use so much of internet then he said it is not possible to waive off the amount charged extra. Request you to look into it immediately as i have to pay my bill . if the amount is not waived off i will not be in the condition to pay the bill and i have to look for some other option. Waiting for your revert. Regards, Sunita Shukla

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 26, 2015

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 26, 2015

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your bill towards GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

S

su_shukla

from Pune, Maharashtra

Feb 27, 2015

I have been charged extra. Please waive off the amount then only i will be in position to pay the bill else i have to look for other option.

Charged extra for internet usage - Comment #2122517 - Image #0

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 28, 2015

Verified Support

Dear Customer,

We tried contacting you on your Idea number but we couldn't’t reach you.Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

S

su_shukla

from Pune, Maharashtra

Mar 4, 2015

Dear Team,
Request you to send me an SMS where i can give my alternate number to contact me if your team is unable to reach on this number.

Regards,
Sunita Shukla

S

su_shukla

from Pune, Maharashtra

Mar 10, 2015

Waiting for the revert. I need to pay the bill else u guys will apply late payment charges. but before that i need solution to this issue.

Guys respond else i will not use this number any more and wont pay the bill.

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Address: Surat, Gujarat

i have a purchased a idea postpaid sim card dated 13/2/2015 at surat.that sim card was not activated...sim card is registered name is UTKARSH GOYAL...when i was call a custmer care then he says me "sir, it's not my responsibility please go to idea care" your custmer care excutive name was sunny ...my mobile number is [protected]...that was not activated your company is more time consumed to activate a simcard...any replay for this matter you will call me on my mobile number [protected]

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 26, 2015

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 26, 2015

Verified Support

Dear Customer,

We wish to inform you that the service for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: New Delhi, Delhi

Dear Sir, This is Amit Kumar Jha, and my idea cellular number:[protected] and Account Number:[protected]. I had received an unethical calls from your collection agent and they abusing me and not only this they establish a call to my friend and relative regarding this with rude talking and use to some abusing words. For this I also complain to the concern department of Idea. In spite of that the matter do not solve from them. Please try to help me do the right step against Idea. Regards. Amit K Jha Mobile: [protected].

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 26, 2015

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Mar 1, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 27th Feb 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

A

Amit K Jha

from Kanth, Uttar Pradesh

Mar 2, 2015

To
Idea Cellular Customer Care,
As per our last conversation I contact to idea customer care helpline but there was no response. Kindly suggest me how do I contact? Mean while I am trying on 12345 a customer care number but an executive does not respond.
Please help me to put of this problem or kindly proceed my compensetion against this
thanks & regards!
Amit K Jha.

Idea Cellular Customer Care

from Mumbai, Maharashtra

Mar 3, 2015

Verified Support

Dear Customer,

We wish to inform you that the matter is already currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

A

Amit K Jha

from Kanth, Uttar Pradesh

Mar 6, 2015

To
Idea Cellular Customer Care,
It is already too delay to resolve my problem. Kindly proceed and solve my problem ASAP. And please tell me the estimetated date or time to take to solve this.
Thanks
Regards!
Amit K Jha.

A

Amit K Jha

from Kanth, Uttar Pradesh

Mar 28, 2015

Dear sir,
it is about a month and my problem is not short out and in spite of not using my cell number [protected] my monthly bill is increase.
Please do to right step.
Amit K Jha
[protected]

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Address: Panchkula, Haryana

Today i.E. 25/2/15 at 9.52 pm a message received my mob no [protected] about subscription of games hub activation service. And deducted 90 rupees from main balance which is wrong . Because no any kind of activation or dubscription done by me from sim card activation till date. So i requesting you to reimbursh my deducted amount rs. 90 into msin balance.

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 25, 2015

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 26, 2015

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the VAS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Ahmedabad, Gujarat

hi there, this is vrajesh raval. employee of central goverment organization My num is [protected] (postpaid) i have portabeled my num, airtell prepaid to idea postpaid with ur mnp plans from MY IDEA store- Astodia branch, ahmedabad. I had apply for Rs 299 mnp plan but some how ur service provider activated Rs 399 mnp plan on my num. After knowing this by calling at ur activation confirmation num, i had visited to ur Astodia branch servie provider, he told me to visit main branch at Navarangpura, after visiting ur Navarangpura main branch i still not get setisfied answer. so i mailing u my humble request to provide me 299 mnp plan instade of 399 mnp plan, after all this is all ur service provider fault, so please take some good steps. i hope u'll understsnd my problem & solve this as soon as possible. hope my first experience with IDEA shoul good. thank u.

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 25, 2015

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 26, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 26th Feb 2015, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Mar 5, 2015

Verified Support

Dear Customer,

We would request you to contact to your nearest My Idea for further assistance with all necessary documents.

Thanks & Regards,
Customer Care, Idea Cellular

V

Vrajesh Raval

from Ahmedabad, Gujarat

Apr 6, 2015

hii there, my problem as i mensioned in my mail dated 25th of feb, after 2 months it is still as it is.my plan has not been changed yet. i
appreciate ur assistance & steps taken by ur customer care
executives but getting no any result after 2 months it's worthless for
me.i mailed u my problem (id: C1-[protected]) & i got
confirmation call from mumbai customer care that my plan will be changed
soon as i got call from ahmedabad customer care.i got call from
there by Mr. Momin, after acknowledged the problem he assured the plan
will be changed soon, after not getting any assistance in some days i
called customer care & talked with Mr. Manish, he told me to mail my
complaint id (C1-[protected]) after subjected my num ([protected]), it
will be done.so i followed the steps & mail the information, but
in between 15 to 20 days i did not get any revert, so i called again,
this time i found that my complaint id is closed but my problem is not
be solved then a lady ( customer care executive) told me, mail must be
sent through the mail id which is registered at idea customer care then
problem will be solved in 48 hours, so i registered my email id then
mailed again my complaint id at 2nd aprill.this time i got reply that the required steps will be taken in 48 hours.after some time i got reply that my complain id has been closed but problem still not solved yet.After talking with customer care executive, she told me to wait because it will take time but did not mention how much.so i mail u to acknowledge me, why my complaint id got closed still it has not been solved & how much time it will take? So pls reply as soon as possible so that i can decide WHAT STEPS I SHOULD TAKE FURTHER

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SIR, I HAVE A PROPER LAND FOR YOUR REQUIRMENT SITE IS ON CUTTACK-BORIKINA HIGHWAY SIDE.. I HAVE FULL AUTHORITY OF MY LAND... TWO OTHER TOWERS ARE ALREADY INSTALLEDON ONE OF MY PROPERTY, , , , , I GUARANTY FULL SECURITY AND NO OBJECTION ALSO... CAN COMPROMISE ON THE MONTHLY PAYMENT ... CONTACT NO: [protected], [protected] EMAIL- [protected]@gmail.com person name-Mr. UTTAM KUMAR SATAPATHY (well known in area- naradia, borina, teratans ...) i expect a quick response sir...

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Address: Indore, Madhya Pradesh

Myself Ruby Alvares I reside in indore. My address is 13 EWS Ahilyapuri colony, Residency Area Indore. My issue is I am using one postpaid no. Of idea [protected] from past 7mnths. In month of December I received a bill of 8000/- which was somewhere wrong I requested them to recheck it otherwise I will not pay the bill. They gave me some waivers in month of January as I was in Delhi I told them I will pay once I will reach Indore. I received there calls and I requested them To give me time But on 25th feb' 2015 they discarded services of my alternate no. [protected] That too is of idea.. I mean it's such a pathetic thing how can they discontinue my services of other no. Without any information.. Is there any claws if a customer had not paid Bill of some different no. The company can barred alternate no. And then too it's there fault by sending the wrong Bill.. Kindly look into. Matter Thanks, Ruby Alvares

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 25, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

P

Pushkaruby

from Mumbai, Maharashtra

Feb 25, 2015

Where you will contact me ? I mean my alternate no. Has been disconnected by you guys.. Now I just want you show me in written that you guys are having a clause that if customer has not cleared a bill you can discard that customer alternate no. And now m not goin to clear the bill of 3900/- against [protected] that's for sure and discontinue the service of idea.. Now you take whatever action you want to take. Because of this non professional act I had suffered a lot.. As I already told your executive khushi yesterday [protected]. That I will positively clear the bill tomorrow but last evening u barred my no. So sorry now will not clear the bill for sure
Thanks
Ruby

P

Pushkaruby

from Mumbai, Maharashtra

Feb 25, 2015

After clearing the bill yesterday this idea cellular company did not resumed my alternate service no. [protected].. Now I am completely pissed of by this stupid and unprofessional behaviour of yours.. And now I am seriously gonna take action for this ridiculous act. I have Attached the picture of the payment which has been cleared..

Without any knowledge discarded my alternate no. Services - Comment #2121728 - Image #0

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 27, 2015

Verified Support

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

P

Pushkaruby

from Mumbai, Maharashtra

Feb 27, 2015

Contact me I my alternate no. [protected].

Thanks
Ruby

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 28, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 28th Feb 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Satara, Maharashtra

Sir, I am living in satara city ( maharatra ). 7 days days ago I was purchased new idea 3G netsetter from idea agency ( powai naka, satara ) and their is another name for this agency that name is Priya cellular . After purchasing that netsetter I use on my computer I see that it not giving me sufficient speed and that speed is about 500 kbps that time I called them and told them about problem they said that come next day. I was go there and they said i am checking problem and it will work properly I said ok sir. Next day again I got same problem. Again I complaint for that but they didn't response for that and today they said sry sir that speed is right and that speed is 500 kbps i don't things so I was pay money for 500 kbps I think I should buy some local brand netsetter like D-link if I want speed like that. I also complaint for staff service to agency manager but he also like them he also didn't reply me. In that 7 days they all just made me fool their is no service for customer and no satisfaction. so sir I am requesting you take some action about that agency and idea company. I just want my money back now I am just angry on that system.I hope sir you dnt let me down.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 24, 2015

Verified Support

Dear Customer,

We deeply regret the inconvenience caused. Please reply with your Idea Netsetter number and contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

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Sir I am vidya bhushan tiwari my contact no is [protected] .I take this connection before 7 month .but my no disconnect on 15 Feb 15 .I aproch the idea retail office but he do not give any positive response and he say that u do any thing your connection not started sir pls help me

Jun 17, 2018

Complaint marked as Resolved

this complaints resolved previous year

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 25, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 25, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Pune, Maharashtra

Hi, Please se below response from Idea customer care on 16-Dec-2014. I have raised below request to de-activate my Idea 2G mobile data Internet plan and got the confirmation as well that it has been de-activated on 16-Dec-2014 but still from last 2 months I have been charged rs180 per month for same data pack. Instead of de-activating my data pack, Idea is now charging me almost double the amount of my pack which was rs 98 before. I also sent an email below to Idea customer care to look into this issue but its been now 9 days that I have not got any response from them. When my wife called to customer care today to discuss about this issue, they clearly mentioned that we have not sent any confirmation email for de-activation of my data pack and no refund will be done. I need response in next 24 hrs or I will escalate this matter more.. [protected][protected][protected][protected][protected][protected][protected] On Tue, Dec 16, 2014 at 12:08 AM, <[protected]@idea.adityabirla.com> wrote: Dear Customer, Greetings of the day! This is with reference to your email regarding deactivation of 2G GPRS 98 (2 GB) pack. We wish to inform you that the mentioned GPRS plan has been deactivated with effect from 15th December 2014. The rental would be charged on a pro rata basis. Kindly note the service request number C1-[protected] for your reference. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at [protected]@idea.adityabirla.com Thanks & Regards, Sahil Patwegar Customer Service Team IDEA Cellular Limited

Aug 7, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 25, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 25, 2015

Verified Support

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

V

Vishal12345

Feb 25, 2015

Send me email on my registered email id to discuss .

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 28, 2015

Verified Support

Dear Customer,

We regret for the inconvenience caused to you. To help us serve you better, please message us your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or contact 121.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Hyderabad, Andhra Pradesh

Dear Sir, in my mobile account balance deducted at 3.10pm today[protected] for internet usage(got alert ) after that i checked my internet balance at 3.11pm it showing 3.80mb available .i need my money back this type of nonsense happened on Idea network only please check attached images and you will come to know about idea network froud, before balance deduction i have around Rs.29.

+2 photos

Idea Cellular customer support has been notified about the posted complaint.

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S

shivayes3

from Shoranur, Kerala

Feb 24, 2015

Dear Sir,
This is shivaram and mobile no :[protected]
Sir in my mobile account balance deducted at 3.10pm today[protected] for internet usage(got alert ) after that i checked my internet balance at 3.11pm it showing 3.80mb available .i need my money back this type of nonsense happened on Idea network only please check attached images and you will come to know about idea network froud, before balance deduction i have around Rs.29.

S

shivayes3

from Shoranur, Kerala

Feb 24, 2015

Sorry i don't want to provide my personal bank account details to credit the deducted amount i want to refund in my idea mobile no only.
without resolving the issue how you people made my complaint as resolved.
i got the call from [protected] the mobile no and they asked me my bank account no for refund the deducted balance.

balance deduction happened on 9963666745 - Comment #2121146 - Image #0

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 25, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 25, 2015

Verified Support

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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sir, an amount of rs. 21 has been deducted from my number [protected]. and text stating that juice up is activated on my request. I don't understand why the cash is being deducted for something that I do not want. and there is no response to my problems from the part of customer service. i hope i get the things fixed asap. sincerely, Rizwin

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Address: Ahmedabad, Gujarat

before i have 2 connection [protected] and another is [protected] of relience gsm pripaid service then one idea celluar executive meet me and told me that You convert your relience no to idea celluar and told me your no is active with in seven days, and give the plan 399 and both no are called free.my request is on date 26/01/2015. but company change only one no [protected] is active and another no is not active yet and also network of my no [protected] is shut off.and also company not give the solution and also [protected] have plan is change. the executive meet me Name is imtiyaz and his mob no is [protected] and address is Shop no 22/B radhey Complex, near Khokhra Circle, maninagar east, ahmedabad, not pick up Phone.

Aug 7, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 24, 2015

Verified Support

Dear Customer,

We request you to dial 59059 for tele-verification process & verify your details to activate your idea number. For further assistance, please contact our Idea Customer care Helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Yesterday, I got a massage form Idea customer care that get a free Internet for today offer 1.5 GB, sms on *150*253# after dialing this Number our balanced has been deducted 250Rs. I could not understand why we got such type of fake Massage. Due to this, I lost 250 amounts. And previous data package witch I had been done 19th Feb 2015 form Paytm wallet has been canceled, Presently I have only 1.5 GB data. I already discussed to customer care but he did not able to solve the issue . My only one suggestion to idea services that please don’t send such type of massage to customer. My request is please return My deduction amount in my balanced otherwise add the previous data with current data so total data will 1+1.5 = 2.5 Gb for 1 month Please take the above note and clarify the issue. Please Reply on sumit.singh [protected]@gmail.com as soon as Possible. Regards, Sumit Singh

Aug 7, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 24, 2015

Verified Support

Dear Customer,

We deeply regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Visakhapatnam, Andhra Pradesh

i had changed my plan from 525/- to 499 plan on 27 Dec 2014, they did not informed me about three months advance rental, now i had recived a msg on 20 Jan 2015 tha t u have to pay 2464/- bill, so many time i had called customer care and informed then about wrong bill first they also aspect and they said they will change the billing but still now they have not charged the bill at last i paid @1500/- as advance payment still my 964/- is been wrongle charges, now if iam call the call centre they are not responding properly, this is the verst services i had never face in my life, because iam using my idea number from past 15 years, now they had disconnected my out going also. From 19 /02/2015 every day i am calling ldea custmor care and giving complaint, not responding, iam losing all my important call and business.

Aug 8, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 24, 2015

Verified Support

Dear Customer,

We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Bangalore, Karnataka

Dear Respected sir, I have taken New IDEA sim at IDEA outlet in panathur, Bangalore in last thursday and i hav submitted all the requried documents. MY SIM NUMBER is:[protected]. Please do the needful at the earliest. My email id is [protected]@gmail.com MY Bangalore alterante contact number is : [protected] Regards, S.Krishnam Raju [protected]

Aug 8, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 24, 2015

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Feb 24, 2015

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 24th Feb 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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