Idea Cellular — idea sim showing no service on android

I have idea sim card in android mobile.
Suddenly, it is showing "no service", no apn settings.
I have tried restarting mobile, reinserting sim, changing sim slot, etc. My other company sim is working fine on both slots.
For idea sim, it is not allowing to search manually for carrier or to change apn setting.

Can you please help reactivating my sim?
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Idea Cellular customer support has been notified about the posted complaint.
Jan 05, 2020
Updated by Deepti Vidyarthi
Mobile number is incorrectly entered. Please use this number- [protected]
Verified Support
Jan 05, 2020
Idea Cellular Customer Care's response
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Jan 05, 2020
Updated by Deepti Vidyarthi
Thanks.
My Idea contact number with problem - [protected]
Alternate contact number - [protected]
Jan 07, 2020
Updated by Deepti Vidyarthi
Two days and still no change.
Could you please let me know if anything can be done, to activate my sim card?
Complaint comments 

Comments

Thanks.
My Idea contact number with problem - [protected]
Alternate contact number - [protected]
Hi,
Yesterday I upgraded my Sim to 4g and after that I am not getting SMS .please help me out .my mobile number is [protected]

Thanks,
Tushar
Idea Cellular Customer Care's response, Jan 7, 2020
Verified Support
Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta
Idea Cellular has changed my basic plan ARP499_SPL to eTalk_99_300Mins without informing me. After talk to Customer care they replied talk to Your concern, but there is not any instruction given by them to Idea to change the plan. i am with idea since so long time.
Idea Cellular Customer Care's response, Jan 7, 2020
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
Idea Cellular has changed my basic plan ARP499_SPL to eTalk_99_300Mins without informing me. After talk to Customer care they replied talk to Your concern, but there is not any instruction given by them to Idea to change the plan. i am with idea since so long time.
Idea Cellular Customer Care's response, Jan 7, 2020
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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