Idea Cellular Complaints & Reviews

Since end-dec, every time i send a message saying "port < my number>" to 1900 i get an immediate message from 1901 saying "upc cannot be generated as the mobile number is not configured. Please contact your service provider". Service provider customer care (Over phone) people put me off initially saying it would get resolved in a few hours. When i visited their office personally they said wait till jan 10. Now they are telling me to wait till jan 31. Why am i unable to port out?

I am an idea customer, i took my sim card from kerala, india. Currently i'm living in munich, germany.
My idea prepaid sim card got deactivated / not showing any signal from 4 days before. I didn't get any notification regarding this deactivation of incoming messages. There was enough balance.
When i checked all previous messages there it was saying that "outgoing validity will be ended"only. So usually incoming should be there. Because i didn't even get any notice period or so. When i recharged immediately it's still not working.

Its seems unfair for customers, this number is linked with many of my necessary accounts. So i can't simply ignore this issue.

When i try to call the kerala idea customer service center for registering my issue from another number, it's saying all executives are busy or not responding. What can i do? How can i solve the issue from being outside of india?

I would like to get immediately resolve this issue.

Myself Hardayal Singh, i am using idea network. Nowadays i am facing lots of issues with idea network. Whenever i try to call someone, the call itself gets disconnected and the error is server unreachable. I tried to contact 198 but they have not resolved it yet.. My contact number is [protected]

Please resolve this asap

Despite opting for dnd my service provider idea (Aditya birla group) still disturbs me with play rummy messages.
I had a similar problem sometime ago. I would get 3 to 4 messages per day for a couple of months till i discovered that idea was responsible and had to go all the way to the showroom 14 kms away to block it. I am a senior citizen and it is a thorough waste of time.

Hello,
I am user of idea service in maharashtra circle.

I am trying to port out from idea, i tried many times, but i receive message
"upc cannot be generated as the mobile number is not configured. Please contact service provider"

I tried with customer care and visit to store many times, no resolution.

During the same time, i was able to get upc code for my another number, i was able to port out.

I have already being struggling with bad service by idea on quality of network availability and also addressing customer request.

Before 16th jan, 2020 everything was working fine, no issues were faced for single day.

On 16th jan, 2020, i got a sms that idea has going for an update to provide us better network..

Now here's the point, after upgrade, calling network is very poor, and no internet connection...

I have tried all possible things to get my network back..

Sometimes i get e signal which is not working while internet is on

And when i switch to 3g signal, it is working too..

And when i switch to manual setting selecting vodafone..

It works for 2 minutes, then afterwards, sometimes my network goes unreachable..

Kindly tell them to install a booster in my area pocket g 30 sector 3 rohini..

Regards
Deepak

[protected]

I want to port my number from idea to another service provider. I tried to generate the upc but recieved error message instead - upc cannot be generated since last activation is less than 90 days. I have been using this number since last 4.5 years. Number is [protected].

Mob.[protected]
Alternate mob [protected]
Mr. Ealias ps
Puthengady house
Mulanthuruthy post
Ernakulam dt
Pin 682314
Respected sir i am really cheated by idea kerala. I am not getting 2g3g4g coverage in my home. I cant make or receive calls due to non availability of signals. Idea told me 15th feb2020your coverage issue will be solved. How courage idea to telling like this
I had lost my number and money. I can't call an ambulance also in an emergency due to non availability of signals. I don't know what i can do. I kindly request you sir please provide justice for me. Idea will totally destroy one day. Blood money sir. Please note this sir.
Thanking you
Ealias

Im from kollam i have no service for 4 days now.i have the latest plan charged and it has no service for days.so please fix it.otherthan me every idea sims near my area has service and 4 g network available.
I cant even call the idea customer care and the data plans are a fail for me
It doesnt have a strong conection and no speed.sorry to say your sim is failing now a days and i have been planing to switch the conection

From last 3-4 months i got email from idea cellular that i have unpaid bill of around 300-400.
Now it is 580.
I want to know when my number is started there is no bill unless until i am calling or messaging on others.
But suddenly they give me bill of approx 99 per month.
I m complaining at costumer care number again and again but there is no reply from them
And finally they sent me a legal notice to pay that bill.
Now what can i do if a cellular company do not reply my complaints and suddenly sent me a legal notice.
Please resolve the issue

Idea deduct rs 10/- today without any reason. Customer care executive telling that it was a deduction for vas as dialled *123#. But nothing was dialled. No vas is also activated. Basically they are cheating the customer now to pay the penalized amount. As the company is going to shut down so they are doing nasty.
Previously company deducted rs 24/- in the name of extending validity. Though previous validity was not ended.

From past 4 days im getting very very slow internet speed none of my apps and websites are loading and this is a big problem for me as i have to do my officework with mobile which needs good speed of internet i tried everything from restarting to changing apn settings according to tou but none of them worked i request you to resolve this problem as soon as possible or i will have to port to airtel.

My internet is working very very slow like a snail since past 4 days i have to do my work with my mobile but unable to do my work due to this solve this problem soon what to do i want the answer as soon as possible idea intenet is really sucking these days i have tried everything from restarting to do apn settings according to you now solve my problem asap or i am going to port to airtel

Hi. I am not get my current operator’s services. Very poor services. Not able to port out too. Trying since december 2019. Spoke to customer care several time but issue was not resolved. Rude executives. Earlier they told that porting code will be available by 10th january 2020 after 12:00am. Then 13th january 2020 after 12:00am then 14th january 2020 after 12:00am then 15 th january 2020 after12:00am. But still not able to port out. The only message i receive is “upc cannot be generated as the mobile number is not configured. Please contact your service provider “. Please help as no network or data services.

I have sent many time sms for porting but saying that upc cannot be generated as your mobile number not configure. Pls contact customer care.. I have contacted customer care but they are saying it will resolve within 2 days since last 20 days this was happenning and now i wondering and thinking that idea dont want to loose customer but if they will not provide quality services to customer then also they will loose customer... Pls solve my upc generation problem.. My idea number [protected]

Hello,
I am user of idea service in madhya pradesh circle.

I am trying to port out from idea, i tried many times, but i receive message
"upc cannot be generated as the mobile number is not configured. Please contact service provider"

I tried with customer care and visit to store many times, no resolution.

During the same time, i was able to get upc code for my another number, i was able to port out.

I have already being struggling with bad service by idea on quality of network availability and also addressing customer request.

Im using idea network in Pune and network is horrible can even make a single call or receive any, can make calls only outdoors. Im trying to port to other network and unable to get a upc everytime getting reply like "your mobile number is not configured please contact service provider".
These idea customer care is the most pathetic service i have ever seen none of them have any idea about the issue or resolution they just simply say sorry for inconvenience your issue will be resolved please be patient. I have called them around 50 times regarding this and this issue didnt even move a single inch they just say our technical team is working and you will get a code very soon.
Sometimes they say issue is just resolved and hour back and you will the code tomorrow and this repeats everyday, they are just increasing the resolution dates every time i call them they are the best at telling lies and making false promises.
Having idea network is like having no sim in your mobile cant able to make or receive calls nor any internet. I want to port as soon as possible

Dear sir/madam

This is padmachary from madhira. I was losed my mobile. I went to idea centre in my location madhira. When i was ask the new sim. She told me 250/- rupees charge.

My new sim card is 25/- but when i losed my sim, it was 10 times double the charge

Please this is not right way of the customers arrassing

So please kindly help on this issue. As early as possible

Regards
M v padmachary
[protected]
Madhira

1. Low connectivity regularly for more than 8 days.

2. Paid for 4 G but services are 3 G or even low.

3. Seems that company is likely to shut its operations, hence, forcing its
customers to Port to Airtel or Jio.

4. The matter will be taken up with higher authorities on not resolving the
ISSUE within next 3 days.

I have an idea post paid no : [protected]. As I was checking my itemised bill for date 25th December 2019, I noticed that I was charged for calling a particular number '055181' on 1st December 2019 at 17:08:15 for 19:44 minutes and then again calling 055181 at 17:09:24 for another 18:24 minutes. The second call is shown to have started barely one minute after the first one and both calls are running parallel which is impossible. I don't even know this number. On checking I read about other customers who have been charged for calling the same number by idea cellular. This is a fake number which idea is using to increase the bill amount of customers.

Kindly look into this important matter.