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Idea Cellular Complaints & Reviews

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Updated: Oct 7, 2025
Complaints 16717
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Idea Cellular reviews & complaints page 98

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R
RAVINDER SINGH BARAR
from Noida, Uttar Pradesh
Dec 28, 2019
Resolved
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Address: New Delhi, Delhi, 110064

Dear team,
I'm using idea no. [protected] with id named ravinder singh from last 5yrs+ and before 3 days all of sudden all the services was stopped by you without informing me. It's my official as well as personal no too and i'm suffering a lot due to services are stopped on my no. ([protected])
Yesterday i had visited your idea customer care store regarding same and they informed me that, some one else was using my id proof with other idea postpaid no. [protected] in between 2014 to 2016 & they are asking me to their old billing amount of rs: 5487/- for resuming my stooped services on my real no. ([protected]). but my question is …... Why should i pay that bill without using that no. ([protected])? & who will be responsible for that fraud was done with my id proof? & pls cross check all the dialed no with both no. And also take action against that person who was doing fraud. Hopping for your positive revert and i need proper resolution on priority with in next 24hrs.
Regards, ravinder singh[protected]
Feb 5, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2020
Idea Cellular Customer Care's response
Dear Customer,

As per our communication, we request you to kindly visit nearest idea store for the same. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta
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    P
    Praveenknpr26
    from Idukki, Kerala
    Dec 26, 2019
    Resolved
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    Resolved

    Address: 560076

    I applied for postpaid to prepaid for one of my number [protected] but still the network is not activated. When i called idea contact center they are forcing me to again visit the retail store. When i asked for supervisor call transfer the call informed that no supervisors available at night shift. And my call was disconnected. Alt number [protected]
    Jan 28, 2020
    Complaint marked as Resolved 
    Idea Cellular customer support has been notified about the posted complaint.
    Verified Support
    Dec 27, 2019
    Idea Cellular Customer Care's response
    Dear Customer,

    As per recent communication, we have informed you that your number is active with us. For any further assistance, kindly contact us on 12345 or 198.

    Regards,
    Prajakta
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      S
      Sushmita Sarma
      from Margherita, Arunachal Pradesh
      Dec 26, 2019
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      I have accidentally recharged a wrong number on [protected]from amazon prepaid recharge service.

      I am looking forward to receive a help regarding refund on this transaction as i already recharge on the correct number.

      Refrence no: bh[protected]
      I have attached the screenshot of the recharge details and provided the reference number as given by your operator.

      Atir umar
      Ph. [[protected]]

      Wrong number recharged
      +1 photos
      Idea Cellular customer support has been notified about the posted complaint.
      Dec 26, 2019
      Updated by Sushmita Sarma
      Please do let me know and please refund my money on my paytm number [protected] as I have recharged the right number which is [protected]

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        P
        Ps17
        from Noida, Uttar Pradesh
        Dec 26, 2019
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        I got the following message on my idea prepaid mobile:-

        Hello! To get more information on best offers, track usage, recharge, etc. Dial *111# (Toll-free) or visit my idea app on http://m.onelink.me/bde2e0f2

        And by clicking on this message the web browser opens. I closed the browser instantly but i received the message:-

        Dear customer, thank you for downloading sports from one97. You have been charged rs. 15
        Your balance is rs....

        And rs. 15/- got deducted. And customer care is also saying we can't do anything about it.
        Idea Cellular customer support has been notified about the posted complaint.
        Verified Support
        Dec 27, 2019
        Idea Cellular Customer Care's response
        Dear Customer,

        Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

        Regards,
        Prajakta
        Dec 27, 2019
        Updated by Ps17
        Idea mobile number on which this issue occurred: [protected]
        Alternate contact number: [protected]
        Jan 06, 2020
        Updated by Ps17
        This issue is not resolved till now.
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          S
          Sushruth Hebbale
          from Bengaluru, Karnataka
          Dec 27, 2019
          Resolved
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          Resolved

          Voice is being dropped and not able to speak and hear continuously from last two days.
          We can hear the voice of the speaker for only fee seconds continuously and it will be broken for some time.
          Hence, it is difficult for any user to talk in a single flow .
          We are seeing this issue in Hosa Road, Bangalore.
          Please resolve it ASAP. It is not a good experience now.
          Feb 4, 2020
          Complaint marked as Resolved 
          Idea Cellular customer support has been notified about the posted complaint.
          Verified Support
          Jan 02, 2020
          Idea Cellular Customer Care's response
          Dear Customer,

          As per our recent communication, we've informed you that your concern has been raised under[protected] is in progress and expected date for the complaint is 07/01/2020 & we will get back to you at the earliest. 

          Regards,
          Prajakta
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            పెంచల్ రెడ్డి టి.వై
            from Bengaluru, Karnataka
            Dec 25, 2019
            Resolved
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            Resolved

            Hi,
            I am not able to receive incoming calls on my idea number and not able to call customer care on 12345 and 198 numbers.
            How can i re activate incoming services on my number.?
            Do we have any plans to recharge?
            Please let me know some clear steps an how to contact customer care.?
            Recently i have done 50 rupees recharge and my account balance shows 36 rupees.
            Jan 27, 2020
            Complaint marked as Resolved 
            Idea Cellular customer support has been notified about the posted complaint.
            Verified Support
            Dec 27, 2019
            Idea Cellular Customer Care's response
            Dear Customer,

            Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

            Regards,
            Prajakta
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              P
              Pratik Bilonikar
              from Daund, Maharashtra
              Dec 24, 2019
              Resolved
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              Resolved

              I was 300mb's left on internet balance so i chose to make a recharge of 250 rs, 1.5. Gb/month. My money got deducted and recharge was also successful but since then i am not able to use idea internet. Yes i tried to restart my phone, turned on and off flight mode, tried to remove sim and re inserted but nothing works. If any solution you have please help me.
              Jan 27, 2020
              Complaint marked as Resolved 
              Idea Cellular customer support has been notified about the posted complaint.
              Verified Support
              Dec 27, 2019
              Idea Cellular Customer Care's response
              Dear Customer,

              We tried contacting you but the call was disconnected from your end. Kindly get back to us for any further assistance.

              Regards,
              Prajakta
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                A
                Adix2936
                from Delhi, Delhi
                Dec 23, 2019
                Resolved
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                Resolved

                On 11th Dec 2019 I have recharged with 50 Rs, According to rules if I will recharge more than 35 then I will get 28 days extension on outgoing calls. But next day I got message 24 rs is deducted from account to increase 14 days outgoing validity. Today(23 Dec 2019) I get message 24 will be deducted on 25 Nov 2019 to increase 14 days outgoing calls validity.
                +2 photos
                Jan 31, 2020
                Complaint marked as Resolved 
                Idea Cellular customer support has been notified about the posted complaint.
                Verified Support
                Dec 27, 2019
                Idea Cellular Customer Care's response
                Dear Customer,

                As per our record, we would like to inform you that your concern has been raised under[protected] is in progress, we will get back to you at the earliest.

                Regards,
                Prajakta 
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                  B
                  Bailwal
                  from Aligarh, Uttar Pradesh
                  Dec 22, 2019
                  Resolved
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                  Resolved

                  Address: SHAKTI VIHAR COLONY GAURAKHPUR CHOK ARCEDIA GRANT PREMNAGAR DEHRADUN, Dehradun, Uttarakhand, 248007

                  I am using three Idea's cellular Numbers at Gaurakhpur barowala Premnagar Dehradun. there is a problem during make a call to any network for last two weeks (not clear voice) and speed of 4G data network also.
                  please rectify this problem at the earlist.My contact No is [protected], [protected]
                  Feb 11, 2020
                  Complaint marked as Resolved 
                  Idea Cellular customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 07, 2020
                  Idea Cellular Customer Care's response
                  Dear Customer, As per recent communication, you've confirmed that you will not be available in that location where the issue is persisting. Hence, requesting you that once you get back to the same location and face the same issue, please get back to us on 198 or 12345 to assist you further. Regards, Prajakta
                  Verified Support
                  Jan 11, 2020
                  Idea Cellular Customer Care's response
                  Dear Customer,

                  As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

                  Regards,
                  Prajakta
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                    M
                    Mzhar
                    from Nashik, Maharashtra
                    Dec 21, 2019
                    Resolved
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                    Resolved

                    Address: 431122

                    Sir, i balanced with 50 rs to my number of idea card which has 60 rs balance but the validity is ended. That's why i recharge of 50 rs but my validity is not extended only idea deduct the tax and add 38 to main balanced. Now my idea number has 99 rupees with no validity.
                    I complaint to customer care that please extend my validity by cutting 49 rs recharge from main balanced 99 rs. But she denied is told me this service is closed.
                    Feb 12, 2020
                    Complaint marked as Resolved 
                    Idea Cellular customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 27, 2019
                    Idea Cellular Customer Care's response
                    Dear Customer,

                    As per our communication, we've informed you that the benefits have been availed accordingly as per the given recharge. For further assistance please get back to us on 198 or 12345.

                    Regards,
                    Prajakta
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                      A
                      Abhijit Hingmire
                      from Solapur, Maharashtra
                      Dec 21, 2019
                      Resolved
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                      Resolved

                      upc code not being generated

                      Address: 413004

                      Hello,
                      I am user of idea service in maharashtra circle.

                      I am trying to port out from idea, i tried many times, but i receive message
                      "upc cannot be generated as the mobile number is not configured. Please contact service provider"

                      I tried with customer care and visit to store many times, no resolution.

                      During the same time, i was able to get upc code for my another number, i was...
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                      15 found this helpful
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                      M
                      mayankgandhi2
                      from Badnawar, Madhya Pradesh
                      Dec 20, 2019
                      Resolved
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                      Resolved

                      Address: Mandsaur, Madhya Pradesh, 458001

                      The idea store located at mandsaur (Pin: 458001) need a new man. Hemendra dixit at idea store is not doing my job. I have been asking him to convert 2 postpaid numbers to prepaid and he says that his idea website login details needs to be reset. He has been saying that for about 2 months. And i have been visiting him for regularly for the same. He just don't want to do it i guess. He has been refusing some customers and accepting some.
                      Jan 27, 2020
                      Complaint marked as Resolved 
                      Idea Cellular customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 27, 2019
                      Idea Cellular Customer Care's response
                      Dear Customer,

                      As per our recent communication, we would like to inform you that your concern has been raised under C[protected] is in progress and expected date for the complaint is 02/Jan/2020 & we will get back to you at the earliest.

                      Regards,
                      Prajakta
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                        A
                        Angom Malem
                        from Vettavalam, Tamil Nadu
                        Dec 20, 2019
                        Resolved
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                        Resolved

                        Address: House no 19,, Khurai Thoidingjam Leikai,, Ukhrul Road,, Lamlong Post Office, Imphal East., Imphal East, Manipur, 795001

                        I got a message from 51998. Quoting "cricket score: india vs west indies, 2nd odi: india won by 107 runs. West indies - 280 (43.3 overs) india - 387/5 (50 overs)
                        Dear customer, you have been charged rs. 3.00 and your current balance is 4.45."
                        I have never activated any services from my end. My phone no is +91-[protected] which is an idea no at the moment.
                        +1 photos
                        Jan 27, 2020
                        Complaint marked as Resolved 
                        Idea Cellular customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 27, 2019
                        Idea Cellular Customer Care's response
                        Dear Customer,

                        As per our communication, we request you to kindly activate Do Not Disturb service to avoid the inconvenience as only partial DND is activated on your number as per our records. To activate Full DND, please send SMS as "START 0" to 1909 (toll free). Full DND will be activated in 7 days.

                        Regards,
                        Prajakta
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                          M
                          Manasa Yashu
                          from Hyderabad, Telangana
                          Dec 19, 2019
                          Resolved
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                          Resolved

                          My idea sim is dead while i am still using it. It's been two days that i have realized that my sim is dead and when i went to nearby idea showroom, they said that i can't get sim card with same mobile number. I want to know whether it is possible to take sim with same mobile number of dead sim or not. I want to know what's the problem as quickly as possible.
                          Jan 29, 2020
                          Complaint marked as Resolved 
                          Idea Cellular customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 27, 2019
                          Idea Cellular Customer Care's response
                          Dear Customer,

                          Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                          Regards,
                          Prajakta
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                            H
                            Harish Vangara
                            from Hyderabad, Telangana
                            Dec 19, 2019
                            Resolved
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                            Resolved

                            Address: 500072

                            Name: harish vangara
                            Phone no.

                            This is i think fifth time i'm raising a complaint regarding caller tunes accidental activation from your end. I raised similar complaints from past three months consecutively.

                            Still i got a bill regarding the same for this month.
                            I have to take serious action against this.
                            You cannot make me pay for the services i do not want.
                            You may check records. I never gave an approval for activating. How can you take confirmation from pressing any key on phone? I 99% of the times use bluetooth headphones, still you do not take my feedback seriously.
                            +1 photos
                            Jan 28, 2020
                            Complaint marked as Resolved 
                            Idea Cellular customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 27, 2019
                            Idea Cellular Customer Care's response
                            Dear Customer,

                            As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

                            Regards
                            Prajakta
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                              R
                              Raj Subhash
                              from Nizamabad, Andhra Pradesh
                              Dec 19, 2019
                              Resolved
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                              Resolved

                              I lost my number [protected]
                              My name is raj subhash
                              S/o hanmanth reddy
                              I was blocked my number 2 months back.
                              I brought my number for 2000/-. I tried calling customer too many times to resolve my issue on taking my sim. There was less time.
                              When i go to store there was an issue for my sim exchange. There was no time with in 15 days my sim validity will expire.
                              199 premium number validation failed is showing.
                              Always customer executive says no issues go and take your sim on any store.
                              +1 photos
                              Jan 27, 2020
                              Complaint marked as Resolved 
                              Idea Cellular customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 27, 2019
                              Idea Cellular Customer Care's response
                              Dear Customer,

                              Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

                              Regards,
                              Prajakta
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                                A
                                anil@777
                                from Kolkata, West Bengal
                                Dec 17, 2019
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                                Address: Nagpur, Maharashtra, 440008

                                Dear sir,

                                We have complaint against Idea cellular Ltd Nagpur Maharashtra for non refunding of our isd deposit amount which is not refunded by Idea till now. we are writing email from last 1 year and they are not sending our cheque nor any neft in our given account. They just wrote us fake emails each time and their representatives also not entertained our complaint. we have attached all receipts of payments with this complaint for your reference.

                                so we request you to do the needful at the earliest or we will take necessary legal action against Idea.

                                Thanking you

                                Dr Bhojwani
                                [protected]
                                [protected]
                                +5 photos
                                Idea Cellular customer support has been notified about the posted complaint.
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                                  A
                                  Aditya Poddar
                                  from Noida, Uttar Pradesh
                                  Dec 17, 2019
                                  Resolved
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                                  Resolved

                                  Address: 1C, E block Spring Valley phase2, Lower Bardwan Compound, Near MRPOC, Ranchi, Jharkhand, 834001

                                  My number [protected] was converted from postpaid to prepaid 6 months ago for which my refund of security deposit hasn't yet been processed. I was assured of refund within 90 days but it's been more than 6 months. Location; ranchi. I have visited store at plaza chowk ranchi more than 6 times but they always ask to come in a week and say that they have mailed the ho but response is not coming.
                                  Jan 18, 2020
                                  Complaint marked as Resolved 
                                  Idea Cellular customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 18, 2019
                                  Idea Cellular Customer Care's response
                                  Dear Customer,

                                  As per our communication, we would like to inform you that your concern has been raised under C[protected] is in progress and expected date for the complaint is 23/12/2019 & we will get back to you at the earliest. 

                                  Regards,
                                  Prajakta
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                                    Upasna Siwach
                                    from Ambala, Haryana
                                    Dec 17, 2019
                                    Resolved
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                                    Resolved

                                    I have taken a 84 days plan in rs. 398 on 27 november 2019. Idea internet is not working. Worst internet service. I would never use it again and never recommend anyone to use it. It is pathetic and it is not the first time. It has been going on since long time. No improvement in idea internet services and it is really really bad. Idea service providers are continuously assuring for improvement in their service by frequent massages but actually their data service is getting worst day by day. Now taking their data service is total wastage of money and time.
                                    Jan 17, 2020
                                    Complaint marked as Resolved 
                                    Idea Cellular customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 17, 2019
                                    Idea Cellular Customer Care's response
                                    Dear Customer,

                                    Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                                    Regards,
                                    Prajakta
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                                      S
                                      Sharad Bagul
                                      from Pune, Maharashtra
                                      Dec 17, 2019
                                      Resolved
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                                      Resolved

                                      Address: Vidya Nagar lane 2, Pimple Gurav, Pune, Maharashtra, 411061

                                      Tried to send port message to 1900 from my idea number [protected] by using format port to port to airtel. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. I have talked to idea customer care who repeatedly states that they couldnt find any reasons why port messages wouldnt be delivered. Please help
                                      Jan 18, 2020
                                      Complaint marked as Resolved 
                                      Idea Cellular customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 18, 2019
                                      Idea Cellular Customer Care's response
                                      Dear Customer,

                                      As per our recent communication, we've informed you that kindly share the screenshot so that we can assist you further.

                                      Regards,
                                      Prajakta
                                      Rs. 149 Withdrawn from Your A/c ***003323 Det:POS/. RRNO:[protected] POS_ID:delhi D[protected]:35:56). But the phone [protected] is not recharged. Plz confirm the receipt/ position.
                                      Very bad network service provide by idea..
                                      I didn't get hd clear calls & 4g network after 10pm...
                                      😡😠
                                      Idea Cellular Customer Care's response, Dec 18, 2019
                                      Verified Support
                                      Dear Customer,

                                      Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                                      Regards,
                                      Prajakta
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