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Idea Cellular Complaints & Reviews

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Updated: Oct 7, 2025
Complaints 16717
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Idea Cellular reviews & complaints page 99

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D
dugyala raju
from Eluru, Andhra Pradesh
Dec 15, 2019
Resolved
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Resolved

Address: (M)chinthapally, (vi):-nasarlapally, Nalgonda, Andhra Pradesh, 508250

I have maintain main balance&validity also here
but my sim card regected, I'm feeling so sad,
not respond the supervisor "ramya" I'm feeling so sad. Please recover to my sim, I want my sim card,
my sim card rejected but costomer saying not rejected your sim card please go to the idea office, pay the money and take replacement your sim card. but the I'm asking why rejected my sim card, I want my sim card, please replacement my sim card.
Jan 18, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Dec 15, 2019
Updated by dugyala raju
I want my sim card

Verified Support
Dec 18, 2019
Idea Cellular Customer Care's response
Dear Customer,

As per our recent communication, we request you to kindly visit nearest idea store for the same. For further assistance, kindly contact us on 12345 or 198. 

Regards,
Prajakta
I am staying in ahmednagar Maharashtra
There is no idea network coverage
Idea Internet is also not working
Idea Cellular Customer Care's response, Dec 18, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
I have been charged with Rs. 10 now and then and I don't know why. 53010 is the number from where I am receiving the messages. I ask for help from costumer care and they says it's because of the game services in your cell. I haven't recall activating any gaming services.. pls help.. how to stop this bull****
My idea cell no. is [protected]
Idea Cellular Customer Care's response, Dec 18, 2019
Verified Support
Dear Customer,

As per our communication, we've informed you that the mentioned number has been charged accordingly as per the standard charges. Hence, we express our inability to refund the charged amount. For further assistance, kindly contact us on 12345 or 198. 

Regards,
Prajakta
Daily RS:5 deducting regarding "You have downloaded sports from One97"
Idea Cellular Customer Care's response, Dec 18, 2019
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta
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    R
    Rudra1017
    from Jaipur, Rajasthan
    Dec 14, 2019
    Resolved
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    Resolved

    Respected sir/madam, i want my call and sms complete history because i needed it very much because of a personal and problematic reason. If i will not get them then i will be in a great problem.
    So sir please kindly draw your kind notice here because sir this problem seems small but it can destroy my life and respect everything. I will not able to prove myself right which can effect my life very much. So sir please solve my problem as soon as possible.
    Thanking you with best regards.
    Jan 18, 2020
    Complaint marked as Resolved 
    Idea Cellular customer support has been notified about the posted complaint.
    Verified Support
    Dec 18, 2019
    Idea Cellular Customer Care's response
    Dear Customer,

    As per recent communication, we would like to inform you, that to get the call details for the Idea contact number you can mark an e-mail on [protected]@idea.adityabirla.com or else you can send a SMS to get the invoice with the complete details that is for EBILL- EBILL<space>MONTH e.g: EBILL<space>JAN and send it to 12345. If in case your e-mail id is not registered with us we request you to first register your e-mail id by following these steps i.e. send EMAILID<space>e-mail address to 12345. For example EMAILID<space>[protected]@gmail.com. Also, you can register your e-mail id via My Idea App/ Web. However, we are sorry to inform you that we'll be unable to provide you the incoming call details. As only chargeable transactions can be tracked by the operators. Also, you can check your outgoing call, SMS details & account related information in My Idea Application or Website.

    Regards,
    Prajakta
    I have complaint 1 time in idea about this problem but no solution is provided by them.
    The quality of network strength is very poor
    Idea Cellular Customer Care's response, Dec 18, 2019
    Verified Support
    Dear Customer,

    Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

    Regards,
    Prajakta
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      N
      Nari Lakshmi
      from Bengaluru, Karnataka
      Dec 13, 2019
      Resolved
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      Resolved

      Address: Annamaria circle, Chittoor, Andhra Pradesh, 517501

      I, g lakshmi naresh, working as bank manager. We requested at idea showroom annamaiah circle, tirupati, for post paid to prepaid conversion of my sim on 4 th december, 2019. So far there is no progress by the show room. What is the procedure to get prepaid sim for my post paid mobile no. Whom i could contact for this. Please look into my issue. The show room people are saying contact customer care. But the customer care people are saying contact show room.
      It is happening in india by the corporate services. When will be common people get justice in this regard.
      Jan 17, 2020
      Complaint marked as Resolved 
      Idea Cellular customer support has been notified about the posted complaint.
      Verified Support
      Dec 17, 2019
      Idea Cellular Customer Care's response
      Dear Customer,

      Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

      Regards,
      Prajakta
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        S
        shilpa DS
        from Chennai, Tamil Nadu
        Dec 13, 2019
        Resolved
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        Resolved

        Address: Jp nagar bangalore 76 ., 560076

        Hi my name is shilpa, form bangalore.
        I have done my mobile recharge on 03/12/2019 at 7:54am, but the thing is the recharge was failed but my amount got deducted from my account.
        Order id is - indrc[protected].
        It's almost 10 days till now i didn't get my amount back or recharge.
        Please help me and return my amount.
        As soon as possible return my amount.
        Jan 20, 2020
        Complaint marked as Resolved 
        Idea Cellular customer support has been notified about the posted complaint.
        Dec 13, 2019
        Updated by shilpa DS
        Hi my name is shilpa, form bangalore, phone no is - [protected].
        i have done my mobile recharge on 03/12/2019 at 7:54am, but the thing is the recharge was failed but my amount got deducted from my account .
        Order Id is - INDRC[protected] .
        It's almost 10 days till now i didn't get amount or recharge .
        please help refund my amount .
        Verified Support
        Dec 18, 2019
        Idea Cellular Customer Care's response
        Dear Customer,

        As per our recent communication, kindly share the required screenshot of the bank statement reflecting particular transactions so that we can assist you further. 

        Regards,
        Prajakta
        Jyada Dino tak recharge nhi Marne par band
        Idea Cellular Customer Care's response, Dec 17, 2019
        Verified Support
        Dear Customer,

        Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

        Regards,
        Prajakta
        I am not able to receive text sms even SIM has validity
        Idea Cellular Customer Care's response, Dec 17, 2019
        Verified Support
        Dear Customer,

        Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

        Regards,
        Prajakta
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          R
          Rocky Chandan
          from Bhuj, Gujarat
          Dec 13, 2019
          Resolved
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          Resolved

          Address: cax-167.adipur.kutchh, Kutch, Gujarat, 370205

          I am from gandhidham. Kutchh. Gujarat. Where there is no idea store to solve my sim, network & internet related issue which i am facing. At last i have no other option remain to port my idea to other network provider not only me many of friends having idea sim also have same types of problems which are unable to get solve. If idea cellular is unable to give service then shut down the company.
          Jan 19, 2020
          Complaint marked as Resolved 
          Idea Cellular customer support has been notified about the posted complaint.
          Verified Support
          Dec 18, 2019
          Idea Cellular Customer Care's response
          Dear Customer,

          As per our recent communication, we would like to inform you that your concern has been raised under[protected] is in progress and expected date for the complaint is 23/12/2019 & we will get back to you at the earliest.  

          Regards,
          Prajakta
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            R
            Rohan Lamb
            from Kolhapur, Maharashtra
            Dec 12, 2019
            Resolved
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            Resolved

            Address: Kolhapur, Maharashtra, 416008

            I did a recharge from gpay but never received confirmation from idea. Below are the information about transaction event. I need a recharge with deducted amount or refund.

            Event time: 2:14 pm december 12, 2019

            From upi id : [protected]@okaxis
            To idea: billdesk. [protected]@icici
            Google transaction id: cicagkd2_4p1dw
            Upi transacation id :[protected]
            Operator transaction id : mh[protected]
            Jan 21, 2020
            Complaint marked as Resolved 
            Idea Cellular customer support has been notified about the posted complaint.
            Verified Support
            Dec 18, 2019
            Idea Cellular Customer Care's response
            Dear Customer,

            As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198. 

            Regards,
            Prajakta
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              M
              manu@1989
              from Delhi, Delhi
              Dec 12, 2019
              Resolved
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              Resolved

              Tonight at 4 o'clock my bag was snatched from it, i had a phone, so i have to turn off the sim please help, no one does the wrong thing with a sim, so first of all stop it last night, while we were traveling by train, a band was coming in the train again and again as soon as the train went from rai barile likewise, he snatched the bag and jumped from the moving train.
              Jan 18, 2020
              Complaint marked as Resolved 
              Idea Cellular customer support has been notified about the posted complaint.
              Verified Support
              Dec 18, 2019
              Idea Cellular Customer Care's response
              Dear Customer,

              Sorry for the inconvenience caused. We request you to provide us your appropriate alternate contact number to assist you further.

              Regards,
              Prajakta
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                R
                Ruben Sharma
                from Phirangipuram, Andhra Pradesh
                Dec 12, 2019
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                Address: Dehradun, Uttarakhand, 248001

                Hi,

                I had two postpaid Idea numbers: [protected] and[protected] under the name of Ruben Sharma.
                It has been 4 months since I have closed the numbers but I have not received my security deposit amount back.
                Please resolve this issue.

                I have already submitted a complaint on this platform but there has been no response. Call me on [protected] on weekdays for any info.
                Idea Cellular customer support has been notified about the posted complaint.
                Dec 12, 2019
                Updated by Ruben Sharma
                Actually it has been more than 7-8 months now.
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                  J
                  Jaij8
                  from Madhugiri, Karnataka
                  Dec 11, 2019
                  Resolved
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                  Resolved

                  Address: vijayanagar, 560072

                  Can you please deactivate one communication 97 sports activation in idea network for my number "[protected]". Without my knowledge you people detecting amount rs5 /min.in my balance totally 206rs deducted.

                  Can you able to refund it. We don't know how to use that sports pack.

                  For how many peoples you people doing like this, its a illegal scam.

                  How much money you people get per day...

                  Please deactivate as soon as possible.
                  Jan 18, 2020
                  Complaint marked as Resolved 
                  Idea Cellular customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 18, 2019
                  Idea Cellular Customer Care's response
                  Dear Customer,

                  As per our recent communication, we would like to inform you that your concern has been raised under[protected] is in progress and expected date for the complaint is 26/12/2019 & we will get back to you at the earliest.  

                  Regards,
                  Prajakta
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                    A
                    Ashiydv17
                    from Noida, Uttar Pradesh
                    Dec 11, 2019
                    Resolved
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                    Resolved

                    Address: Rewari, Haryana

                    My name is Ashish Yadav. My mobile number is [protected] .I have visited to the Idea store ( Dev Enterprises, Rewari, Haryana) for the process of migrate my postpaid number to prepaid . The store executive named Devender is very loud and didn't talked to me properly and he said if you go with my decision than only I'll migrate your number to prepaid. He defamed me at the store and misbehave, abuses me and also insulted me . He didn't work properly and asked me wait for 1 hour without any reason.He is very rude and arrogant and making me fool and never provided the proper information of the idea recharge packages .
                    Jan 22, 2020
                    Complaint marked as Resolved 
                    Idea Cellular customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 18, 2019
                    Idea Cellular Customer Care's response
                    Dear Customer,

                    Apologies for the inconvenience caused. As per our record, we would like to inform you that your concern regarding postpaid to prepaid migration has been resolved. Also, the mentioned number is active in prepaid connection. 

                    Regards,
                    Prajakta
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                      P
                      Pallavi Shelar
                      from Vasai-Virar, Maharashtra
                      Dec 10, 2019
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                      Address: 400060

                      I made idea prepaid recharge of rs. 169/- on 3rd december 2019 at 7.02 am. Amount was deducted from my account but recharge was unsuccessful. My order i'd is indrc[protected] payment id is [protected]. So kindly check what was the mistake & refund my amount asap.
                      +1 photos
                      Enable my number [protected]
                      enable my number [protected]
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                        G
                        Gopik Santhosh .S
                        from Perumbavoor, Kerala
                        Dec 10, 2019
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                        Address: Room 404, Mens hostel New block, Thoothukudi medical college,Tutiocorn, Thoothukudi, Tamil Nadu, 628008

                        I am staying in thoothukudi.
                        I have very low range
                        I stay in kamaraj nagar
                        I dont get 4g range also
                        I am thinking about porting to other network due to low range in my area
                        Please help me get range in this area
                        Help me with this
                        Please
                        Very low range
                        Please help idea cellular
                        Idea Cellular customer support has been notified about the posted complaint.
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                          D
                          deeksha gulati
                          from Mumbai, Maharashtra
                          Dec 10, 2019
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi, 110064

                          Your connection is the worst connection, already there are so much network issues, my phone goes switched off everytime, on the above without prior notice you disconnected the services. Already you people are bankrupt and you people are doing these things to irritate the customer. This is the service you provide to your customer. I regret porting to you worst network.
                          Jan 18, 2020
                          Complaint marked as Resolved 
                          Idea Cellular customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 18, 2019
                          Idea Cellular Customer Care's response
                          Dear Customer,

                          Apologies for the inconvenience caused. As per our record, we've informed you that network visit has been done at your location, maximum possible optimization done on serving site. We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services. 

                          Regards,
                          Prajakta
                          Sir

                          My number is [protected]. My phone become damaged. I lost my contacts which was in my phone. so I need incoming and outgoing details for last 2 months to recollect it. .please provide it as soon as possible.
                          Thanking you
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                            S
                            ShowkathIDEA
                            from Panaji, Goa
                            Dec 10, 2019
                            Resolved
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                            Resolved

                            Address: 517113

                            I got a call from unknown number ([protected]), telling idea cell tower installation on my land,
                            Asking to deposit 5200 for agreement bond, after depositing money i will get 10 lakh at the end of the day
                            Please call me-[protected] further details
                            Please take action on respective person otherwise he will spoil your name
                            Find the attached documents for reference
                            +3 photos
                            Jan 19, 2020
                            Complaint marked as Resolved 
                            Idea Cellular customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 18, 2019
                            Idea Cellular Customer Care's response
                            Dear Customer,

                            We established the call to you on your provided contact number, but the same was disconnected. However, to help you better in this issue, we need to establish the call to you. Hence, we request you to provide us your convenient time to connect with you and we'll be happy to assist. Also, you can contact with us on 12345 or 198 for any further assistance. 

                            Regards,
                            Prajakta
                            Dir Sir idea network very bad very slow networking and internet speed
                            I Have already complain but no problem resolved
                            Idea Cellular Customer Care's response, Dec 17, 2019
                            Verified Support
                            Dear Customer,

                            Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                            Regards,
                            Prajakta
                            My sim card is not working since 4 days i just want my network plzzz it is my personal number i just want it right now or else i will port my number to airtel
                            Idea Cellular Customer Care's response, Dec 17, 2019
                            Verified Support
                            Dear Customer,

                            Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                            Regards,
                            Prajakta
                            Idea 4G internet very slow speed i changed APN but not working, please resolve the problem
                            Asraf Achu's reply, Dec 2, 2019
                            Idea 4G internet not working sometime. Totaly offline the network on my mobile. Please solve the problem
                            Idea Cellular Customer Care's response, Dec 17, 2019
                            Verified Support
                            Dear Customer,

                            Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                            Regards,
                            Prajakta
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                              C
                              Chandubhargavi14
                              from Bengaluru, Karnataka
                              Dec 10, 2019
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                              I am trying to port my number from idea to airtel, but to do so i am suppose to send a msg to 1900. But my messages are getting failed and not able to send it successfully to get upc code.

                              I tried to send port message to 1900 from my idea number [protected] by using format port to port to airtel. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it is not working for others also messages sent to 1900 are being blocked. I have 7 rupees in my main balance account. Please help
                              Idea Cellular customer support has been notified about the posted complaint.
                              Call are not going and incoming call are not coming
                              Idea Cellular Customer Care's response, Dec 17, 2019
                              Verified Support
                              Dear Customer,

                              Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                              Regards,
                              Prajakta
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                                S
                                Sundeeppolepalli
                                from Mirialguda, Telangana
                                Dec 9, 2019
                                Resolved
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                                Resolved

                                Address: 43-80-5a, Ajithsingh nagar, vijayawada, Krishna, Andhra Pradesh, 520015

                                I want to convert from idea network to bsnl. I am having sms balance and also main balance of 7 rupees but they asked to recharge with 49. Then only they will convert my number
                                Requested the executive that i have been charged too large a amount for something which i had not even requested so please lodge my complaint that someone has gone to your showroom and made such request on my behalf so that some investigation could be done but he said that you wait for bill to be invoiced than we lodge complaint. What does that mean untill than i should live in fear of paying such an amount and stop using my gprs which could generate amount in thousands of rupees in 3 minutes i fear what could they have charged if.
                                Jan 21, 2020
                                Complaint marked as Resolved 
                                Idea Cellular customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 18, 2019
                                Idea Cellular Customer Care's response
                                Dear Customer,

                                As per our recent communication, we've informed you that kindly share the screenshot so that we can assist you further.

                                Regards,
                                Prajakta
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                                  P
                                  Princess Jilani
                                  from Noida, Uttar Pradesh
                                  Dec 9, 2019
                                  Resolved
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                                  Resolved

                                  I aqusa gilani customer of your idea company since last more than 3 years is facing the problem of net connectivity as well as no network signal most of the time.
                                  I am facing this issue since last more than 6 month. M living in shastri nagar meerut (250004) a very well equipped place having proper network signal of all the company.
                                  Earlier i had called enumerous times but all your executives were only giving excuses for solving the problem within 24 or 72 hrs or a week but still the same issue is there.
                                  Instead o[censored]sing a samsung a50 recent phone no network as well as net speed is 0.0000 1 i cant able to download or watch any thing or surf the site...!!!
                                  I have even sent the mail but no action had been taken yet.. Even my call is not getting connected to customer care.. And idea network too adverse that most of the time m nt able to hear the voice while taking any call.. Before port to other no or complain on social plaftorm i am requesting you to please help me out.. And solve the issue sir.. I request you...!!!
                                  M literally fed up and irritated with adverse services of idea everytime my 399 recharge is useless..!!!
                                  Thanking you
                                  Aqusa gilani
                                  [protected]
                                  Jan 19, 2020
                                  Complaint marked as Resolved 
                                  Idea Cellular customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 18, 2019
                                  Idea Cellular Customer Care's response
                                  Dear Customer,

                                  As per our communication, we would like to inform you that your concern has been raised under[protected] is in progress and expected date for the complaint is 23/12/2019 & we will get back to you at the earliest.

                                  Regards,
                                  Prajakta
                                  Unstable and unreliable network in Akkikavu, Thrissur. It has been the same since 3rd december.
                                  Idea Cellular Customer Care's response, Dec 17, 2019
                                  Verified Support
                                  Dear Customer,

                                  Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                                  Regards,
                                  Prajakta
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                                    V
                                    VM D
                                    from Angamali, Kerala
                                    Dec 11, 2019
                                    Resolved
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                                    Resolved

                                    Address: Alappuzha, Kerala, 690107

                                    Want to remove the saved debit card details from idea web site, help me to do so immediately. Want to remove the saved debit card details from idea web site, help me to do so immediately.
                                    .&nbsp;&nbsp; Replace all
                                    Jan 20, 2020
                                    Complaint marked as Resolved 
                                    Idea Cellular customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 18, 2019
                                    Idea Cellular Customer Care's response
                                    Dear Customer,

                                    As per our communication, we've informed you that your concern was raised and the same has been concluded that we have shared the feedback to our respective team.

                                    Regards,
                                    Prajakta
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                                      T
                                      Tushar9319
                                      from Noida, Uttar Pradesh
                                      Dec 8, 2019
                                      Resolved
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                                      Resolved

                                      Address: Ghaziabad, Uttar Pradesh, 201204

                                      I am facing internet connectivity since 1 month and calling problem since 10 days. I can't call because of this problem. Aforesaid problem occurs in my area on all idea sims. I use airplane mode again and again for calling someone and now i am able to use only 2g because there is no connectivity for 3g/4g. There is also a vodafone tower near my phone but still this problem happens. Solve our grievance otherwise we are compell to change our sim.
                                      Area - jagatpuri, opposite power house, niwari road, modinagar
                                      -regards
                                      Tushar agarwal
                                      Jan 21, 2020
                                      Complaint marked as Resolved 
                                      Idea Cellular customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 18, 2019
                                      Idea Cellular Customer Care's response
                                      Dear Customer,

                                      As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198. 

                                      Regards,
                                      Prajakta
                                      Dear sir,
                                      My idea number is [protected].
                                      I need my idea call detail time from 1 october 2019 to 5 december 2019 Please send to my mail id all in comming and outgoing telephone number also need
                                      Regards,

                                      Rupesh kalambe

                                      my new no [protected] send me
                                      Idea Cellular Customer Care's response, Dec 18, 2019
                                      Verified Support
                                      Dear Customer,

                                      As per recent communication, we would like to inform you, that to get the call details for the Idea contact number you can mark an e-mail on [email protected] or else you can send a SMS to get the invoice with the complete details that is for EBILL- EBILL<space>MONTH e.g: EBILL<space>JAN and send it to 12345. If in case your e-mail id is not registered with us we request you to first register your e-mail id by following these steps i.e. send EMAILID<space>e-mail address to 12345. For example EMAILID<space>[email protected]. Also, you can register your e-mail id via My Idea App/ Web. However, we are sorry to inform you that we'll be unable to provide you the incoming call details. As only chargeable transactions can be tracked by the operators. Also, you can check your outgoing call, SMS details & account related information in My Idea Application or Website.

                                      Regards,
                                      Prajakta
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                                        H
                                        Harshavardhan R
                                        from Kanchipuram, Tamil Nadu
                                        Dec 7, 2019
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                                        Address: U8 13th cross Malleswaram Bangalore Vinayak circle, 560003

                                        My service stopped a day ago i removed the sim and switched places but no use. It was working fine till yesterday. I tried everything. Even removed the sim and put it into another mobile but still no use. I turned in and off the phone and nothing. My number is [protected]. Since it is not working i recommend you to call my another number [protected]. I was using my idea activity and had also recharged last week.
                                        Idea Cellular customer support has been notified about the posted complaint.
                                        Today my balance got deducted unknowingly got this message from idea cms .Dear Customer,
                                        thank you for downloading contestpack from One97.
                                        You have been charged Rs. 2
                                        Your balance is Rs. 7.42. please refund my money and stop further deduction idea
                                        Idea Cellular Customer Care's response, Dec 17, 2019
                                        Verified Support
                                        Dear Customer,

                                        Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                                        Regards,
                                        Prajakta
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