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Idea Cellular Complaints & Reviews

3.2
Updated: Oct 7, 2025
Complaints 16717
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M
MOHAN NIPHADKAR
from Savantvadi, Maharashtra
Dec 7, 2019
Resolved
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Resolved

My balance is credited to secondary balance after recharge. Earlier it was getting credited to main balance. The balance is getting deducted from my main balance when i made a call. My secondary balance must be transferred to main balance. My mobile number is
[protected] idea. If there is a validity for the balance in secondary balance and if i don't use it the full amount balance will be wiped off. So i want it to my main balance.
If idea is not doing it then i will have to port my number to some other operators
Such as bsnl o
Jan 22, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 18, 2019
Idea Cellular Customer Care's response
Dear Customer,

As per our communication, we've informed you that the benefits have been availed accordingly as per the given recharge. For further assistance please get back to us on 198 or 12345.

Regards,
Prajakta
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    A
    A K Goyal
    from Mumbai, Maharashtra
    Dec 7, 2019
    Resolved
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    Resolved

    I had paid an amounts of rs 599/- on 4th dec 2019 through my icici bank for recharge of above mobile vide ref no. Bil/onl/[protected]/inditabes/wwwindit. However above amount has not been credited to my mobile account till now and my phone has been deactivated for outgoing calls/ net.
    Please look into it and ensure to credit the amount of recharge.
    Jan 21, 2020
    Complaint marked as Resolved 
    Idea Cellular customer support has been notified about the posted complaint.
    Verified Support
    Dec 18, 2019
    Idea Cellular Customer Care's response
    Dear Customer,

    As per our recent communication, we've informed you that kindly share the screenshot so that we can assist you further.

    Regards,
    Prajakta
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      C
      chandra pra
      from Mumbai, Maharashtra
      Dec 7, 2019
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      Address: Lions chowk, champa, 495671

      Dear sir/man
      The problem is i will doing recharge [protected] amount is rs398 on 2.12.2019 (9.25pm) on my idea app, but recharge not done and amount will be debited, i spoke to coustomer care they will told me amount will be return but now amount will not refund, so please kindly process my complain and refund my amount of rs398.

      Your good coustomer
      Chandra prakash
      Idea Cellular customer support has been notified about the posted complaint.
      Dec 07, 2019
      Updated by chandra pra
      Very bad service and very bad coustomer care calling facility (idea cellular)
      Verified Support
      Dec 18, 2019
      Idea Cellular Customer Care's response
      Dear Customer,

      As per our recent communication, we've informed you that kindly share the screenshot so that we can assist you further.

      Regards,
      Prajakta
      Dec 28, 2019
      Updated by chandra pra
      I will send the screenshot but no any response to ideacellular. Very bad service and very bad consumer care .
      Feb 11, 2020
      Updated by chandra pra
      I didn't recive any conformation message to ideacellular. My 398rs not refund . How many days I m doing complain . Very bad service of idea Telecom service.
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        P
        Pradeep16dec
        from Sirkazhi, Tamil Nadu
        Dec 6, 2019
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        Address: PLOT NO 15, Vellore, Tamil Nadu, 632007

        I have recharged my no ([protected]) by 149 on 5th december. On 6th december i have received the message of balance deduction from my main balance. After 5 unsuccessful attempt, i was able to talk to their customer care executive who informed me that my 1000 minutes is over. But i can see in the idea app that i still have 993 mins. So i don't know why i have been charged for the calls.
        +2 photos
        Idea Cellular customer support has been notified about the posted complaint.
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          A
          Akshita Mandala
          from Hyderabad, Telangana
          Dec 6, 2019
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          Address: Old bowenpally, Hyderabad, Telangana

          I am an idea costumer. I didn’t download any package called sports one97 but my balance is getting deducted daily by rs5 saying that i have downloaded it but i didn’t download any thing. It is happening from past one week. Daily 10-15 rs are deducted. Please unsubscribe the package as i didn’t download any package. And i also want the refund of money asa soon as possible. Please take action against it as soon as possible
          +2 photos
          Idea Cellular customer support has been notified about the posted complaint.
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            M
            Mkbhaswan
            from Delhi, Delhi
            Dec 6, 2019
            Resolved
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            Resolved

            My smart phone lost so that i had lost my number also. Then i go to idea service center. I issue a duplicate sim. They told me that your sim will activate in 4 hour. But now 48 hour happen, it is not working. No signal comming and it shows no service i tried to many time switch off switch on my phone. But its not solve...

            Customer name:- maheshwar kumar
            Idea mob. Number :- [protected]
            Ulternate number :- [protected]
            Jan 19, 2020
            Complaint marked as Resolved 
            Idea Cellular customer support has been notified about the posted complaint.
            Verified Support
            Dec 18, 2019
            Idea Cellular Customer Care's response
            Dear Customer,

            As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

            Regards,
            Prajakta
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              P
              psbanauli
              from Bakloh, Punjab
              Dec 5, 2019
              Resolved
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              Resolved

              The message came on my mobile on 5.12.2019 at 1.27 pm and was deducted rs 10 even though i did not receive any call and neither did i send any message. My mobile number is [protected] and on the same number of days, some amount of money is being deducted by idea telecom company. Please help thank you
              Any query
              Plz contact [protected], [protected]@gmail.com
              Jan 20, 2020
              Complaint marked as Resolved 
              Idea Cellular customer support has been notified about the posted complaint.
              Dec 05, 2019
              Updated by psbanauli
              The message came on my mobile on 4.12.2019 at 1.27 pm and was deducted Rs 10 even though I did not receive any call and neither did I send any message. My mobile number is [protected] and on the same number of days, some amount of money is being deducted by Idea Telecom Company. Please help Thank you
              any query
              plz contact [protected], [protected]@gmail.com
              Verified Support
              Dec 18, 2019
              Idea Cellular Customer Care's response
              Dear Customer,

              As per our recent communication, your concern has been raised under SR:[protected] and is in progress. The expected closure date for the complaint is 26/Dec/2019. We will get back to you at the earliest.

              Regards,
              Prajakta
              Jan 23, 2020
              Updated by psbanauli
              No response received yet
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                L
                lakhan odedara
                Dec 5, 2019
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                Address: HARI OM SOCIETY,KUTIYANA ,PORBANDAR ,KUTIYANA, 362650, 362650

                Can you please tell me my mobile number is +91-[protected] is active or not active and then so active with which mobile company.My details not share anyone.can you please tell me my mobile number is +91-[protected] is active or not active and then so active with which mobile company can you please tell me my mobile number is +91-[protected] is active or not active and then so active.
                Idea Cellular customer support has been notified about the posted complaint.
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                  R
                  RamananadSharma
                  from Mumbai, Maharashtra
                  Dec 5, 2019
                  Resolved
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                  Resolved

                  Respected sir / madam

                  My name is ramananad sharma

                  This is my idea cellular number
                  [protected]

                  Address
                  Room 23 mohana, orahara, near police station rajoun district banka, bihar, 813108

                  Lattitude 24.96038
                  Longitude 87.02191

                  From last 1 year network is totally down in our area.. We had raised my complaint to idea executive authority but our complaint had not register idea employees

                  Please registered network complaint of our area

                  Send network team to identify the root cause of network coverage and tell them to resolve in urgent basis plz i m begging for the network coverage

                  I had esclated this matter to trai chairman dr r. S sharma and appellate department of trai [protected]@trai.gov.in

                  And ravinder takkar sir ceo of idea, akshaya moondra, ambrish jain, sashi shankar sir

                  I m requesting to àppellate department resolve this issue on high priority basis of network coverage and give us the complaint number

                  Plz registered the complaint and send the team to resolve this issue on urgent basis

                  This is my allternate number
                  [protected]
                  Jan 22, 2020
                  Complaint marked as Resolved 
                  Idea Cellular customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 18, 2019
                  Idea Cellular Customer Care's response
                  Dear Customer,

                  Apologies for the inconvenience caused. As per our record, we've informed you that network visit has been done at your location, maximum possible optimization done on serving site. We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services. 

                  Regards,
                  Prajakta
                  Idea cellular is falsly claiming of downloading sports onr97, and deducting RS 5/ every day from my account
                  Idea Cellular Customer Care's response, Dec 17, 2019
                  Verified Support
                  Dear Customer,

                  Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                  Regards,
                  Prajakta
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                    A
                    AshokDhaifale
                    from Mumbai, Maharashtra
                    Dec 5, 2019
                    Resolved
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                    Resolved

                    Respected sir / madam

                    My name is ashok dahifale

                    This is my idea mobile number
                    [protected]

                    Address
                    Room 2 nantur - nimba datiya, nandur nimba datiya, ahmadnagar, maharashtra 414113

                    Lattitude and longitude
                    19.20233 and 75.35976

                    I had not get in my area.. Everyone is frusted of network coverage in our area... No help getting from idea department regarding network coverage

                    I m ready to give land for network tower installation

                    Please do the needful on urgent basis on high priority basis

                    Plz registered appellate complaint for 39 days and let cag consumer advisory group member and trai nominated person should help the person

                    Plz send the rf team regal team for the necessary action and plz do the needful on urgent basis
                    Jan 20, 2020
                    Complaint marked as Resolved 
                    Idea Cellular customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 18, 2019
                    Idea Cellular Customer Care's response
                    Dear Customer,

                    Apologies for the inconvenience caused. As per our record, we've informed you that network visit has been done at your location, maximum possible optimization done on serving site. We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services. 

                    Regards,
                    Prajakta
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                      G
                      GorkshaFunde
                      from Mumbai, Maharashtra
                      Dec 5, 2019
                      Resolved
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                      Resolved

                      Respected sir/ madam

                      My name is gorksha funde

                      This is my number
                      [protected]

                      Address
                      Land 82, funde vasti, erandgaon taluka shevgaon district ahamadnagar pincode 414502

                      Lattitude 19.46206
                      Longitude 75.29631

                      Network problem is there in 2 year no help getting from idea department

                      Plz do the needful plz send the rf team regal team for network coverage

                      I m begging for the network coverage

                      I m ready to give land for network tower installation process

                      This is allternate number
                      [protected]
                      Jan 20, 2020
                      Complaint marked as Resolved 
                      Idea Cellular customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 18, 2019
                      Idea Cellular Customer Care's response
                      Dear Customer,

                      Apologies for the inconvenience caused. As per our record, we've informed you that network visit has been done at your location, maximum possible optimization done on serving site. We are trying our best to enhance the network coverage in your region. We would appreciate if you could bear with us while we strengthen the network and improve our services. 

                      Regards,
                      Prajakta
                      My balance got deducted as contestpack from one97.

                      complaint of network coverage in ahmednagar district - Comment #3601083 - Image #0
                      Idea Cellular Customer Care's response, Dec 17, 2019
                      Verified Support
                      Dear Customer,

                      Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                      Regards,
                      Prajakta
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                        S
                        SRasool
                        from Hyderabad, Telangana
                        Dec 4, 2019
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                        Dear sir,
                        To my utter surprise, i note that on 01 december 2019 and 04 december 2019 (@ rs.1/- per day) was deducted from idea sim card [protected] with the reason "for downloading sports from one97". This information was communicated to me through sms by vz-ideacms. But i have never downloaded any app on these days as stated by the deductor. Please rectify the error and reverse the wrong debit made by you and ensure no such unauthorized debits be made into my account.
                        Idea Cellular customer support has been notified about the posted complaint.
                        Sir Mera sim card band ho gya hai usse chalukarna hai sim up ka Mai rahta Mumbai Mai
                        So please help me

                        unauthorised deduction of rs.1/- per day-one97 - Comment #3601034 - Image #0
                        Idea Cellular Customer Care's response, Dec 17, 2019
                        Verified Support
                        Dear Customer,

                        Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                        Regards,
                        Prajakta
                        Network and speed slow
                        Idea Cellular Customer Care's response, Dec 17, 2019
                        Verified Support
                        Dear Customer,

                        Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                        Regards,
                        Prajakta
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                          R
                          from Nagpur, Maharashtra
                          Dec 4, 2019
                          Resolved
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                          Resolved

                          Address: SOEGAON AURANGABAD, 431150
                          Website: Idea

                          Dear idea,
                          I m rahul nagare my idea mobile no. Is [protected] prepaid connection maharashtra aurangabad, this time, so i m suffed a sim card registration failed, when i inserted my sim in mobile, and not any idea/spice signal so please solve my problem, i m requsted 2 udear idea,
                          I m rahul nagare my idea mobile no. Is [protected] prepaid connection maharashtra aurangabad, this time, so i m suffed a sim card registration failed, when i inserted my sim in mobile, and not any idea/spice signal so please solve my problem, i m requsted 2 u
                          Jan 20, 2020
                          Complaint marked as Resolved 
                          Idea Cellular customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 18, 2019
                          Idea Cellular Customer Care's response
                          Dear Customer,

                          Sorry for the inconvenience caused. We request you to provide us your appropriate alternate contact number to assist you further.

                          Regards,
                          Prajakta
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                            B
                            binitajaiswal
                            from Noida, Uttar Pradesh
                            Dec 3, 2019
                            Resolved
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                            Resolved

                            I have a postpaid connection. Calling from my sim card has been barred for some reason which i am completely unaware of. If i make a call, it asks for the bill to be paid, which i paid, although before time. Kindly look into the matter as soon as possible, because i am out of station and am in an urgent need for this issue to be dealt with.
                            The irony is that i can't even contact on your helpline number!
                            Looking forward to quick response. Thanking you in anticipation.
                            Jan 17, 2020
                            Complaint marked as Resolved 
                            Idea Cellular customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 17, 2019
                            Idea Cellular Customer Care's response
                            Dear Customer,

                            Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                            Regards,
                            Prajakta
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                              H
                              Himanshu Biswal
                              from Noida, Uttar Pradesh
                              Dec 3, 2019
                              Resolved
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                              Resolved

                              Address: 201010

                              I have earlier using a data card of idea no [protected] and stop using the data card for the last two years and made payment of my dues up to september 2019. While seeing the bill of october you people charging rs.500 as data pack since i am not using the data card i am unable to under who has activated the same. Can you pls provide me my browsing history for the data card after activation of data pack as you said. I want a resolution for the same and tell me the procedure of how to close the numbers
                              Jan 22, 2020
                              Complaint marked as Resolved 
                              Idea Cellular customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 18, 2019
                              Idea Cellular Customer Care's response
                              Dear Customer,

                              Sorry for the inconvenience caused. We request you to provide us your appropriate alternate contact number to assist you further.

                              Regards,
                              Prajakta
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                                F
                                Femi Varghese
                                from Mumbai, Maharashtra
                                Dec 3, 2019
                                Resolved
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                                Resolved

                                A online recharge 201.money deducted from my account but recharge balance not credited into my mobile .when i asked customer care executive he told 7 working days needed for processing. I want my recharge immediately I can't wait for 7 days.
                                +1 photos
                                Jan 28, 2020
                                Complaint marked as Resolved 
                                Idea Cellular customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 18, 2019
                                Idea Cellular Customer Care's response
                                Dear Customer,

                                We established the call to you on your provided contact number, but the same was disconnected. However, to help you better in this issue, we need to establish the call to you. Hence, we request you to provide us your convenient time to connect with you and we'll be happy to assist. Also, you can contact with us on 12345 or 198 for any further assistance.

                                Regards,
                                Prajakta
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                                  V
                                  vipulpatel1382
                                  from Pune, Maharashtra
                                  Dec 3, 2019
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                                  Address: gidc road, pandesara, Surat, Gujarat, 394221

                                  Dear all,

                                  I cansal my mobile no [protected] on 16/11/2019 i revived sms from idea say your card is cansal and deactivate on 18/11/2019 and also my card is deactivate on 18/11/2019 and today i revived bill of 422.96 rs. My detail given below.

                                  Account no[protected]

                                  Today i call to customer care and discuss issue to mr. Alkesh gharavada excutive of idea customer care and he say your card is still active not cansal till date.

                                  I request you i have cansal request c[protected] and stillmy card is active status. I request you to actin agains idea and help me regarding this issue
                                  Idea Cellular customer support has been notified about the posted complaint.
                                  Dec 03, 2019
                                  Updated by vipulpatel1382
                                  i want complete solution. i am not redye to pay full bill if i cansal my sim on mid month.
                                  Dec 13, 2019
                                  Updated by vipulpatel1382
                                  still no call received from idea
                                  Verified Support
                                  Dec 18, 2019
                                  Idea Cellular Customer Care's response
                                  Dear Customer,

                                  Sorry for the inconvenience caused. We request you to provide us your appropriate alternate contact number to assist you further

                                  Regards,
                                  Prajakta
                                  Dec 18, 2019
                                  Updated by vipulpatel1382
                                  [protected]
                                  My all contact number lost please send my all call details
                                  Idea Cellular Customer Care's response, Dec 17, 2019
                                  Verified Support
                                  Dear Customer,

                                  Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                                  Regards,
                                  Prajakta
                                  I have received a msg from jk branch that they deducted rs 10 from my account balance. This is 4 th times that I m facing this prblm. 40 rs deducted from my account balance.
                                  Idea Cellular Customer Care's response, Dec 17, 2019
                                  Verified Support
                                  Dear Customer,

                                  Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                                  Regards,
                                  Prajakta
                                  Sir I am using idea sim no, (protected) I need my last six months messages and details urgent.can u help me?

                                  Email: farookh.shaik.[protected]@gmail.com
                                  Idea Cellular Customer Care's response, Dec 17, 2019
                                  Verified Support
                                  Dear Customer,

                                  Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                                  Regards,
                                  Prajakta
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                                    P
                                    priya khurana62
                                    from Mumbai, Maharashtra
                                    Dec 1, 2019
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                                    Address: 493 model colony, HARIDWAR, Haridwar, Uttarakhand, 249407

                                    Low connectivity more than 15 days mobile no [protected] priya khurana up west. Nobody is taking care or resolve the complaint. Mail id of idea
                                    [protected]@idea. Adityabirla.com & ccare. [protected]@idea. Adityabirla.com
                                    Are fake as undelivered due to address are changed.
                                    Such behaviour of reputed co belongs to aditya birla in not good for their future also.
                                    Idea Cellular customer support has been notified about the posted complaint.
                                    My Idea No. is [protected] Please provide Incoming, Outgoing & SMS complete details on my mail id dheeraj.[protected]@loconav.com
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                                      R
                                      RajeshJangra81
                                      from Noida, Uttar Pradesh
                                      Dec 3, 2019
                                      Resolved
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                                      Resolved

                                      Address: Gangwa, Main Bus Stop, Hisar, Haryana, 125001

                                      I ported from jio to idea facing network issue but idea is worst than jio. Which one should we select for 4G. I think all the cellular companies have only 2.5 g but shows they have 4.5g. But in India we can't complain and if we complain then no solution and no action will be taken.i think all cellular companies have thought that we will gain all 95000 crore rs from customers doing harassment them. Then what we can do only to be 🤫🤫🤫😭😭
                                      Jan 18, 2020
                                      Complaint marked as Resolved 
                                      Idea Cellular customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 17, 2019
                                      Idea Cellular Customer Care's response
                                      Dear Customer,

                                      Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

                                      Regards,
                                      Prajakta
                                      Sir this is teja from Hyderabad. Sir past one week I didn't receiving any otps. Pls resolve the problem as soon as possible my phone no [protected]
                                      Idea Cellular Customer Care's response, Dec 18, 2019
                                      Verified Support
                                      Dear Customer,

                                      As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

                                      Regards,
                                      Prajakta
                                      I have recharged for 399 pack that is unlimited for 90days i have an balance of 26rs, even though I am not able to call anyone i have switched on an switched off my phone several times. My Contact no is [protected]
                                      Idea Cellular Customer Care's response, Dec 18, 2019
                                      Verified Support
                                      Dear Customer,

                                      As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

                                      Regards,
                                      Prajakta
                                      Plz send all incoming or outgoing call details please send to my mail id [protected]@gmail.com my number is [protected]
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                                        Mahima572003
                                        from Rajkot, Gujarat
                                        Nov 30, 2019
                                        Resolved
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                                        Address: Surendranagar, Gujarat

                                        I have done a recharge of rs.45 but now it is showing as sec. Balance and i am not able to do calls from my idea sim today it means 30nov2019 was the last validity of my last recharge so i have done it but now i am not able to do calls. What i have to do now? My parents will don't give me now more money to do a new recharge and it's a big problem for me.
                                        Jan 21, 2020
                                        Complaint marked as Resolved 
                                        Idea Cellular customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 18, 2019
                                        Idea Cellular Customer Care's response
                                        Dear Customer,

                                        As per our communication, we've informed you that the benefits have been availed accordingly as per the given recharge. For further assistance please get back to us on 198 or 12345.

                                        Regards,
                                        Prajakta
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