Idea Cellular — Illegal/Improper Billing by Idea Cellular (Data Pack Pro-Ration charges)

Dear Customer,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your bill towards GPRS as per plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Could you please justify/explain/elaborate these charges. You have standard template that you paste to all your customers who are facing your harassment. I opted 599i plan after speaking to customer service executive and he clearly told that no hidden charges will be their. when i altered the 599i plan it was just an adjustment with the existing plan(ie 599i) and not the plan change then how come you charged me this heavily.
Please send me the call records or any proof that you communicated to regarding me any such hidden charges. Also, on your website (where user makes login to modify the plans) nothing related to "Data Pack Pro-Ration charges" is mentioned.
I will drag you in to the court and will public this humiliation across networking sites. You wave off these charges because i am not going to pay this.this is robbery and you people cheat your customers.

Dear Customer,

As per your telecon with our customer service associate on 17th June 2015, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

I wrote to your customer service department([protected]@idea.adityabirla.com) thrice in last 5-6 days but found NO response as of now.
Email Reference Ids are : E1-[protected], E1-[protected] and E1-[protected]

Your commitment to address the customer’s issues/concerns within 24hours is meaningless.
_______________________________________
Mail i sent to customer services is as below.
____________________________________

Postpaid Idea No : [protected]
Account No :[protected]
Name : Siddharth C Singh
Bill No : [protected]
Bill Period : 15-May-2015 14-Jun-2015

My bill mentioned above has been overcharged by Rs.2280.12(+ Service tax).There has been a migration of Corporate Plan to 599i Plan on 13th May 2015, At that time I was not informed about the "Data Pack Pro-Ration charges". Being a Privileged Idea customer(using your services since 6 years) I am feeling humiliated seeing my bill. I was not aware and was not informed about any such charges during my conversation with the customer care executive. Please wave off these charges asap and notify me the actual amount that I have to pay.

I got few calls from your customer service department and the person was trying to make me understand the bogus calculation against the charges levied in current bill. How can you charge me when my data consumption was within the limits. This is robbery. I never changed the data plan but made some modifications in existing packs and ANYWHERE on your website, there is NO mention that this change may lead to heavy charges in terms of Pro-Ration. Any person on this planet may have no idea about such charges other than the Idea people. Why NO TRANSPARENCY is billing process. Why these hidden charges enforced to the customer who is using your services since 6 years irrespective of your bad services.
Tell me where you have mentioned that I can't change my 599i packs and if changed I will have to pay "Charges on Data Pack Pro-ration #". I checked the “Term and Conditions” section available on your website but found nothing relevant to these charges imposed on me. Your representatives also never told me about any such charges.

Please re examine my bill and remove the Pro-ration charges which I can't pay and PLEASE reply to this mail asap.

Hi Idea,

I am submitting my request again as I failed to get any response from Idea customer services as of now. Last week I interacted with a lady (named Priya Mishra, but I am not very sure about the name) and she told me that she is looking in to the matter and she will try to adjust the charges by accommodating my excess data in to a higher !-Plan (may be 999 i-Plan) and this way i have to pay 999 rupees. I agreed on this and since then I heard nothing from your side. I have to pay my bills but on website its still showing the older balance and not the amount which was proposed and agreed by us.
I request you to please update the balance asap and also add a note on Idea website about Pro-data/Pro-ration charges or update the Terms and Conditions section mentioning the issues related to plan change charges. This will help your valuable customers including me.

Sir, Its not justifying for me to pay for YOUR mistakes. I read out each and every word on website(Terms of services, terms & conditions) and found nothing related to plan change charges and hence I opted to shuffle my plans.
Please help me with this and adjust the amount. I am a privilege Idea customer and want to continue with your services if you are willing to revert the charges.

Please do the needful.

Warm Regards,
Siddhartha
[protected]

Hi Idea,

I am submitting my request again as I failed to get any response from Idea customer services as of now. Last week I interacted with a lady (named Priya Mishra, but I am not very sure about the name) and she told me that she is looking in to the matter and she will try to adjust the charges by accommodating my excess data in to a higher !-Plan (may be 999 i-Plan) and this way i have to pay 999 rupees. I agreed on this and since then I heard nothing from your side. I have to pay my bills but on website its still showing the older balance and not the amount which was proposed and agreed by us.
I request you to please update the balance asap and also add a note on Idea website about Pro-data/Pro-ration charges or update the Terms and Conditions section mentioning the issues related to plan change charges. This will help your valuable customers including me.

Sir, Its not justifying for me to pay for YOUR mistakes. I read out each and every word on website(Terms of services, terms & conditions) and found nothing related to plan change charges and hence I opted to shuffle my plans.
Please help me with this and adjust the amount. I am a privilege Idea customer and want to continue with your services if you are willing to revert the charges.

Please do the needful.

Warm Regards,
Siddhartha
[protected]

Hi Idea,

I don't find any sincerity from your side to settle this issue. You people are not responding me after multiple mails/complaints/calls.

Is this the way you people treat to your customers?