Idea Cellular Complaints & Reviews

Dear Idea I have an outstanding which I want to settle at earliest. I am really disappointed with Idea billing team when My SIM card was blocked automatically when there was no outstanding was there and nothing was overdue. This complaint was lodged at Idea outlet at Silver park Mira road east and taken new sim card But the SIM card was not working and I ended up with any interest further. Afterwords i got an another Ebill which was showing previous bill and next month bill when i did not make any calls any MSG as my Card was totally disable and was not even showing the tower/range in mobile. Please kindly check and advise as I could only pay for which I have used and can not pay those charges which are forcefully loaded on my account... Pls call me on [protected] or email on [protected]@gmail.com for setteling the account.

Dear Sir, I want to formally inform you that now onward I am not interested to continue servies with IDEA Cellular due to your poor & unsatisfied services. Because of my current bill when it was come to know in my notice that you have sent me a very unsatisfied bill which is showing out standing of amount Rs 1361.27. Sir when I am using your Internet plan 2G services in my previous plan and due to my unawareness when i have changed my plan that this is your duty that you tell me first for such type charges. And I am not mentally disturb that I will pay for Rs.904.93 as higher charges for 2G services. Because it has happen with me second time from first day of your service to till date. So this is requested that see this matter as practically other wise you are most welcome to discontinue service without any delay. Thanks & Regards

Hi my name is lissamma j mobil no is [protected] it was post paid I change my plant to pre-paid, but last 7 days it not active I contact with the Idea office at tharvadi adajan surat he is asking tommorrow only what is the problem please activate my number [protected],

On 20th October 14 SR# C1-[protected] was closed without resolving the Internet issue which I am facing in Malad location later again I had raised issue on 30th November 14 SR# C1-[protected] which was again closed without providing resolution or proper time lines to resolution on the issue. Since 3 days was receiving call from idea Mr. Mitulesh and I had clearly instructed not to close the SR until the issue is resolved today his senior Nikil spoke to me and assured the SR will not be closed and with 5 min I received massage stating that SR had been closed. It is clear that idea employees provide false promises/assurance on calls. I need compensation for the mental harassment and false promises and my issue to be resolved on priority.

i reacharged my idea mobile no.[protected] on 02/01/2015 at 03:07 pm of Rs.205/- and i also recharged my mobile no.[protected] on 02/01/2015 at 03:15 pm Rs.90/- after recharged i used my netpack on my mobile nokia asha 501 but suddenly i check my balance its show only Rs.18/- At the time of 08:00 pm company is not receiving my call complain. please tell me what can i do and how to receive my balance refund.

I submitted all my documents in plarivattom branch on 19 th December to change my postpaid to prepaid. Till today nothing happend. I called to customer care end number of time. I wast able to use my number for Christmas and new year. Hope I will get justice from idea. Wit lot of pain. Shinu Joseph.

I purchased idea SIM (Mobile No. [protected]) on 30/12/2014 from OM Zerox & Stationary situated on Para Bazar Road near Jubilee Bagh Chowk (Jawahar Road), Rajkot, Gujrat. The shop keeper charged INR 130/- for the SIM alone. The SIM was activated on 1st Jan. 2015 and I got only INR 48/- talk time. I approached the shopkeeper to clarify why he charged me such a huge amount for the SIM, which as per idea website costs just INR 5/-? He answered that there is no fixed price for the SIM and he charges anywhere between INR 100 - INR 200 and if I wanted for less, I should go to the idea gallery. I am here on an official assignment for few months from Mumbai and was aghast to know that even the SIM was being black marketed in Gujarat.

One of your(idea postpaid ) executive Mr. Ashish Dubey offering for idea post paid connection &taken 200 Rs. from me on[protected]@ grohitam bldg. Navi mumbai from the above mention date my connextion is not started yet even i dont give any recipt of cash pls suggest.

I take a pospaid connection by Avtar Communication (Idea Cellular Limited) on 09/09/2014 in my city...now i have no use for this postpaid connection so, i disconneted it by avtar communication before some days..i told him that my security amount refund to me or adjusted in my phone bill...so, they can not give me any answer on this also they cant be adjust the security amount in phone bill and told me that security amount may be refunded or not we cant say anything about security amount...and they also misbehave to me on this matter...i have a proof of security amount deposited...i attached the picture with this message..please check it and please help me on this matter...thanks Rajesh Kumar

Sir/Mam my name is Kunal and i need your urgent help.Someone Cheat my father and give him postpaid number and send the activation reuest to mah family number.My Father number got activated but mine number is not converted into pre to postpaid and i don't want postpaid.Can u sir deactive or cancel the request for this sim which is going underprocess. Please sir/mam it's a humble request to u i[censored] cancel this thing. Kindly report me if this thing is one.Cancel the process of activation.Please Sir' Mah Number [protected] Mah Name Kunal Mah Email id casper.[protected]@gmail.com

Dear Sir/ Madam, My Internet service (3G-1GB for 1 Month) is not working from 19th December 2014 but problem has not been solved yet. I lodged complaint four times (through Idea Customer Care) also I followed up many times but same has not been solved. They (Idea executives) are saying everyone facing same problem who has same postpaid plan (199 Postpaid Plan). Please note that I will not pay this month bill (December 2014) because you have not given me better service. Kindly revert when will it be solved? Kindly revert as soon as possible. Please find below details for your ready reference. My Idea Number – [protected] Name – Prajyot Prabhakar Mane Plan – 199 Postpaid Plan Regards, Prajyot Mane

Im having idea no. [protected] from last 6-7 years. I never used any kind of services on this no. except using my balance to make outgoing calls. but today idea deducted my 10 rs. balance without any reason . I talked to customer care they are saying this 10 rupees deducted because you dialed no. 121# which is invalid no. on idea network. How is it possible. this is ridiculous IDEA charging 10 rs. just for dialing an invalid no. This is not question of money, its all about trust i have with IDEA.

Please activate Do not disturb service on my In-law's number. They don't want any promotional call on sms on their cell phone. So please lodge my compliant against service. Cell number Are [protected] [protected] Do as soon as possible.

I am very frustrating with the service of idea. On 30.12.2014 at 3.19pm my balance got deducted by Rs21 without my knowledge. When I got an activation message I am totally shocked. I called 198 several time 198 is barred for me as previously complain 1-[protected] which is not resolved till now as it always says all customer care executive are busy I tried till 5.30pm then I tried to contact customer care by my brother-in_law idea number [protected]. In one chance the call got connected to 198 a lady receive the call and start a long verification of my idea number [protected] with name, address with pin code, this is long verification but I think not so much detail is required. After a long conversation she said for the process of refund should be initaited after the deactivation of the pack, so I agreed then she deactivate the pack which is automatically activated due to idea technical issue. After that she tell me that refund will be process by senior executive and hold the call for 10 minutes without any response, she thought because the waiting time is more I will disconnect the call but I waited, then such a idiotic response from her that you are calling from other idea number so refund is not possible, but say that I already confirm everything for that she also refuses to take any complain and not transfer the call to senior to get the refund, after misbehaving disconnect the call by there end, I am again shocked how can they disconnect the call without proper feedback. This is total fraud because I cannot able to contact 198 which I already mentioned then how the process of the refund will be initiated. They have to refund the amount but they deactivate the pack after that inform me that refund will not process. Due to this both way idea cheated because the deducted the amount and also deactivate the pack which is automatically activated. I again try to contact 198 with my idea number [protected] but again not able to do so. I again call 198 by other idea number [protected] again I got connected in one chance but same response from Customer care. This is serious issue because they are barred me to register a complain which against the TRAI guidelines. This is third time I am complaining for my idea number. I want to use idea but every time fake pack got activated. Saurabh Srivastav sir please look after this matter and make a serious note on that. You can also listen the conversation of 198 with me on 30.12.2014 at 05.46 pm, you will get the evidence. If the 198 is barred how can complain for the same. Please initiate the refund amount of Rs.21 in my number [protected] as promised.

dear sir my no is [protected] i activated 3G pan (Rs 249), but speed was low, i restarted the phone and send message for setting then i received message to press 1 for acrivation then they actived new plan without my consent while my older plan was active, it is cheating by the company where they activate new plan by sending fraud message, i want senior idea representatives to resolve this issue ajay kumar

sir, We want to get in your notice that idea cellular is making regular habit to issue false excess billing to their consumers. my mobile no is[protected], we have received billing for Rs 4243.18 as against our normal billing for Rs 300-400 per month idea issued Rs 1408/- for last month billing which they letter settled for Rs 183.64 saying that it was wrongly billed It seems that idea people has made regular habit of inflating bill to their consumer and this is not good for part of consumer and consumer is also loosing confidence with them

Dear sir
My mobile no [protected] offer 30/12/2014 rs 9 me local idea to idea 10 paisa 90 day

Rechargethis no date 30/12/2014 time 09 : 10 a;m but 12: 12 p.M not receved offer sms

Action this idea company


Thank you
Birendra mishra
[protected]

I hold an idea number and being using it from 2008, in post-paid connection. This December 2014 i had called to an ISD number for 126 minutes on two days. For that they are charging 23 per minute resulting 2898 rupees. I have not activated the ISD service which only happens by depositing 1000 rupees, which i didn't do. And there is no intimation for me about the call rates, even after making a first call or after first day call. If there is at least a message about auto activation and call rates, i would have taken other alternatives. From this past 6 years, my bill was never more than 600, but now all of a sudden the bill is 4000 rupees, including tax. Even the call rates for pre-paid and post-paid customers is also very high, where it is only 8 rupees per minute for pre-paid customers, it is 23 rupees per minute for post-paid customers, almost 3 times more. This is insane, with out giving any sort of intimation to customer how come the IDEA people just charge like that. Plz guide me on, to take legal actions on this issue.

Hi
I have taken idea sim on last wednesday i.e., 24/12/2014 an it is still not activated. I have taken sim in Idea customer care office in narayanguda, hyderabad, AP. Kindly take action and resolve the issue. My email ID is [protected]@gmail.com

Sir i am idea network user my no is [protected], i am porting my sim from airtel to idea, my sim active on 25/nov/2014. bsnl user cannot call me, form last 30days.in my family all are using bsnl network.and on this no gprs cannot open.i am going to idea stor they cannot solve the problem.plz help me.