Idea Cellular Complaints & Reviews

Hello, I am hereby submitting STRONG complaint for having the bill with additional charges of SMS MT for which I disagree and looks fraudulent. I was a Pre-paid customer and thought to have a Postpaid connection with corporate policy of 99Rs per month, so shifted from Pre to Postpaid connection. Since stared the postpaid connection ( last 3 bills or 3 months ), I am getting the bills with additional SMS –MT charges which is literally fraudulent. Despite of these deduction there is no new game or any power service observed in mobile. This is fraud happening it seems as by mistake also we click to download the game or any power tools service (SMS MT charges), the same thing should be accepted by Customer/me in this case by providing credit/debit details. IDEA service is blindly accepting these things on behalf of Customer and then in bill they are adding to get the amount from Customer which is fraud or illegal. Point is – IDEA is deducting the amount from customer pocket without knowing the customer which is irrelevant and wrong idea. You have credit policy to increase the credit, but I would like to have a zero (0 rupees) credit policy. If want to purchase a game then we can very well give the details of CC/Debit card and purchase it online. Online shopping also always asks for bank credential then only the transaction happens. I request you to deduct by SMS MT charges from my bills and also would appreciate if you can give the ways to BLOCK SMS MT charges in mobile. Please take the request seriously and revert with your comments. Mobile No.: [protected] Request you to STOP this SMS MT service or let me know how to STOP this services. Thanks & Regards, Pradip Kulkarni

This is to inform you that you I, Sayan Kanti Panda have 2 main complaint regarding your Service. I have told so many times, but the problem is still not solved. At first, I owned a Vodafone no. [protected]. I was very satisfied by Vodafone service. One day, one agent naming Mr, Raghu ( ph: [protected]), contacted with me. and, gives me lucrative false scheme to convert me from vodafone to idea. Unluckily, I agreed to their proposal. Raghu gives false information regarding the connection and mis sale me. My telephonic conversation with Mr. raghu was recorded in my mobile phone. If necessary, i can produce this audio files. Such type of mis selling is not expected from a BIG BRAND LIKE IDEA .Mr. Raghu has a shop in Thakurpukur. And second, Still I don't get any Bill for my[protected] no. . I called so many times . But, all in vain. The Bill is still not reached to me. One thing, I make to clear, if the bill not reached to me, I don't give any payment. And, any fine also don't given by me. If necessary, I am ready to go to TRAI to complaint against you. My humble request to you, send my bill within few days. and, Change my connection after 3 month to Idea Prepaid. For any further clarification kindly revert to the undersigned. Thanks and Regards, Sayan Kanti Panda

MY MOBILE NO IS [protected] POST PAID CONNECTION IN CORPORATE CONNECTION COMPANY HAS INSTALLED 3G IN MY CELL CONNECTION AND CHARGED 250/- + SERVICE TAX EVERY MONTH, I HAVE NEVER REQUEST / USE 3G BUT COMPANY HAS FORCEBLY CHARGED THE AMOUNT. WHEN I REQUESTED E-BILLING ON MY E AMIL ID [protected]@yahoo.com THEN THEY DEMAND REQUEST LETTER ON LETTER HEAD BUT THEY INSTALLED 3D WITHOUT REQUEST ON LETTER HEAD. IT MEANS NO RULES FOR INCOME PL REPLY ON MY E MAIL ID

Dear sir My mobile no is [protected].My problem is described below Problem date:14-Jan-2015 On that day at evening time i required sms pack due to my high usage so i was dial *121# than i was see many options but i cant found what i required so press for more option than i wasnt see again options so i press 10 for more option at this time i was see menu for sms packs i was entered in that option again i was entered in Rs.9 pack that shows me sms charge 10ps per sms for 30 days so i activated that by confirming after that i was got a conformation msg that u will be charged 20ps per sms instead of 10 ps!!! I was shocked by see this after that msg i was think that its may be company mistake so i tried to send msg to my own number but i was charged Rs.1 for single sms instead of 10 ps or 20 ps i was too much shocked now!!! I was charged so for solution i was call in 198 helpline but executive refused my problem told me to go to idea retail shop now i will go to consumer court for claim big amount on company with all proofs.

Dear Sir, My Mobile No. is [protected]. I have taken the SIM card recently & suddenly I found the Video Talkies Subscription has been activated in my number without my request & Rs.35/- has been deducted from my main balance without my permission. I have already deactivated that unwanted service which was pushed to me forcefully. I request to refund Rs.35/- to my above mobile number immediately.

Dear Sir/ma`m, This is to inform you that I have been getting repeated calls for the past 4-5 months for a bill payment of around Rs2600 for an idea post paid connection. I had taken the sim in July or August 2014. But as it was not activated for any use, I had broken and thrown the same that time. I don`t know how these illiterate and indisciplined idea guys are claiming a bill of some amount for quite a no. of months. I am not able to understand that without using the sim for a single minute how is it possible to generate a bill. I had been ignoring their calls as I thought that it was their misunderstanding of some kind but again today, a lady named Nisha gupta from a no. [protected] called me and was talking nonsense in a highly indisciplined, disrespecting and irating tone kindly make sure stern action is taken against this lady and the the mobile service providers. They must ensure proper records of their customers and their billing system whatsoever they are using. With Regards Rahul Thakur [protected]

Hi Team, I had recharged my 3G data of 2 GB twice and as per Customercare I had used more than 1.8 GB within a time period of less than 20 mins. I even had not downloaded a file of 50 MB but data is finished. I am an IT Engineer and is very much aware what i am doing with my internet connection. In attached screenshot you can see that for 3 hours and 40 mins data usage is less than 60 MB but for the same work data usage is 2 GB in period of 10 hours. Then I tried to get the reason for the same but no solution received. Number on which I had faced the issue is [protected]. I had visited IDEA Showroom from where I had purchased the number and IDEA Datacard as well as I tried to reach Area Manager, Sales Manager but no one responded to my call. Called customer care and didn't get any resolution or satisfactory answer. Please help me in getting refund of my amount. I am reachable on number [protected]. Regards Deepak Kakkar

I HAVE ACTIVATED RS 645 4GB 3G AND UNLIMITED 2G SCHEME ON MY MOBILE NUMBER ie;[protected], AFTER THE COMPLETION OF 4GB 3G PACK I RECEIVE MAX DOWNLOAD AND SURFING SPEED OF 4-8 KBPS!!! WHICH WILL TAKE ME 30 MINS TO DOWNLOAD A SONG OF 6 MB I NEED A REDRESSEAL OF THIS ISSUE 'ASAP'!!

I am a idea post paid consumer account no.[protected], they have charges SMS MT in my bill no.[protected] dated 12 Jan 2015 for Rs.90/- and I did not know about this charges and neither I have made any such SMS.I would like you to take necessary action against this and cancel the charges.

My mobile number is [protected] send my call detail and sms detail of two months in my id [protected]@ gmail.com

Dear Sir I was using the post paid no. [protected] since last 12 years, due some problem I could not pay the bill in time & the idea cellular company has disconnect my number and its showing invalid number. I have some security deposit with the company, The Idea Cellular company should pay my loss & activate my number as soon as possible.

I have idea cell prepaid number[protected] since September 2014 in Delhi NCR I got a message on Dec 16: "Dear customer the validity of your connection is expired on[protected]. ..." I visited My Idea showroom in south Delhi; they said there is no problem with this number, you must have got a wrong message. After 3 days my network stopped working. I visited the My Idea showroom again, this time my number got activated in half an hour. Again on Jan 2, I got a similar message of expiry on[protected] when I was travelling. On my return, the sim was declared invalid. I visited My Idea show room 3 times, but the number is still invalid. I called My Idea customer service and they told me that this number can not be activated! Never thought that Idea took care of its customers like that. I still had balance on this around 160 Rs. and they want me to take a new sim. What a farce! Why would one take another sim after such a treatment. Sincerely, Yogendra P. Chaubey

i am facing NETWORK issue last 3 Months and also complaint to customer care. but they don't accept complaint.. says technical issue and we can't accept your complaint.. call after 30 minutes My No. Is: [protected] is postpaid today its' showing in You are in ROAMING Network Area: Pitampura, Delhi but i am facing this issue any of home/office/mall

Hello Friends, This is real review of my personal experience with Idea Mobile Operator recently. I was loyal customer to Idea and was using Idea Post Paid Corporate connection for almost 7 years. Due to Limited usage i contacted Customer care on Email and Telephonic to take an view to move from Post paid to Prepaid migration or port to other brand like vodafone or Airtel. Everyone advised to visit Idea center and fill form for post to Paid covert, i found thing so did the same. This was my First fault to decide migration, Idea store person informed me that connection will be start soon and will be out service for 2-4 hours of time, which was okay. Today it is 4th day and phone is out of service, imagine a 7 year old mobile out of service for 4 days. I prefer to wait for day visited Idea store and call customer care but they number is not Idea number contact vendor company. In spite of best effort not able to find number and existence and drop an email to customer care who has acknowledge but never think of replying with reason or inform customer. I am 7+ year old corporate customer and this is the service so cannot imagine what about normal single Idea buyer !!! This is third time i have such issue with company due to internal issues or wrong policies or no clear information moreover not to update customer or commit wrong things to book call. A long time ago they have barred my services after one week due to no payment and on several request i was able to activate the same. Later on they switch off Internet without any information. Cut the activated plans stating plan end of day and so on. I was expecting Idea will close connection for 4 hours and then everything will be good but never think of taking 4 days where i have already deposited the extra payment in advance clearing the whole outstanding. Good to be with brand instead and stuck in glitch of cheap offers or wrong commitments.

My idea prepaid no. [protected] was suddenly barred from all services on 13/01/2015. On the same day morning I received a message asking me to submit my documents. Immediately within 15 mins I submitted all the documents to my nearest Idea office which is in Porvorim, Goa. The same day evening when I checked I found that there was no network coverage. When I called the customer care service no. I was told that the no. is deactivated as it was not used for the last 30 days which is absolutely wrong. The no. is Very Very important to me as I receive all the business calls on it.

I Was Recharged Worth Rs. 201/- On[protected] In Idea Cellular, , , , My Bank Balance Deducted But 201 Recharge Benefit Not Received Till Time, Transaction ID - BSMP[protected] Idea Number - [protected] Transaction Date[protected]:56:34 Amount - 201.00 I Was Also Complaint Communication Id[protected] But Till Time No Solve Pls Needful Action

Dear Sir/Madam, Greetings! i am Satwant Singh, one Idea Post Paid User & mobile #[protected]. i would like to intimate to you that i had taken this plan in the Month approx Dec-Jan[protected]. each & every time i paid my bill whatever i was being used. Also, some advance amount paid throgh idea online bill payment services by me. i never did delay to pay the bill whatever i needed to pay. My concern is that i continued to use this Mobile service upto one year but i never satified with the Idea Customer Care executive responses. Actually, i took the Internet plan approx the Month, May-2014 & i continued to use upto next 3-4 months.Hence, i got some decrepancies in my bill details. Exceed bill paid by me beacuse they have activated unwanted Net Plan rather than my choice for which each & every time i called at Idea Customer Care Centre but executive people responded that they have noted my query & it would be resolved soon but never resolved. I never got any satisfactory justification on this. whebn i called them to convert my plan into Relievable & according to my choice but they were not doing but only they replied they have done it. when it was checked by me the same issue found again & again & i became tired to call them with same enthusism so iplanned to stop to use Idea Postpaid secrvice from the Month Sept, 2015 getting irritate. Also, my issue never resolved on priority, my salary was not enough to use the plan accordingly the Idea Executive so i got angry & decided not to pay the money until would not be received the right justification with my recovery o[censored]nwanted expenditure on my mobile used money. I always requested to stop the unwanted services but never done by them. But, when i wanted to convert the low plan into higher one they did soon & for Higher to lower uses they answered me to take the help of Idea Customer Care Store. Including all these above concerns it was tough to go behind the issues & i got more irritation from Idea'a executive they never heard & solved my problem but they raised my individual problem. Now, i wanted to say that i am not the fraud person to keep the balance of Idea but i need compromised on this. Sorry for my commitment on this. I request to you please look into it on priority & do the needfull to resolve this. My bill details like approx INR:7450, according to Idea Services but i am not able to pay this large amount. i may pay upto INR 2000 into two loan. Thanks & regards! Satwant Singh Idea Customer(Postpaid Plan) Mobile#-[protected](Postpaid) Current Mobile#-[protected] for contact.

Hi, My mobile # [protected]. Im frustrated with the charges on datapack proration. As per my plan 299, i have 250mb free data then after completion of this i have added 100rs. 300MB pack. I have got Charges on Data Pack Pro-ration # as 576/- . The explanation i'm listening from your Customer care executive that..I have completed by 250MB in 14 days thats why i have charged for remaining data(ie.8mb per day).Which is not disclosed any where in the document . Its monthly and i can use it anytime and i can add a pack right. My question is i have 250mb free data for whole month, i can complete it anytime and activate new pack..what is the hell he is talking about and before activating my data i spoke to technical team regarding this and they never revealed about this. As per my knowledge i never authorized this kind of proration. I have not changed my plan then why the hell prorate comes into picture. I need explanation on this. otherwise ill complaint against you as i never authroized you people to charge me on daily bais and still im using same plan so i should get total 250mb quota free and i should not be prorated,

Hi, On 8th January I made a 3G recharge online of 949 on no [protected]. I have neither received any message nor the data. The transaction ID of aforesaid transaction is BICI[protected]. I have also sent my Idea payment Receipt showing above transaction along with my bank statement showing this transaction. It has been more than 5 days since I am writing to you at [protected]@idea.adityabirla.com but there has been no response except once when you asked for my additional details. Your customer service has been highly pathetic as you are not showing any concern to address the customer' s issue. I want my issue to be resolved as soon as possible and I also want you to update me over the progress on this matter. You can contact me on [protected] if needed. Following are other details if required: Last Successful Recharge: 10th January 2015 Amount of last Successful Recharge: 251 SIM No:[protected] Thanks, Yogendra Contact No: [protected]

Dear Sir, My Mobile no is [protected] As per attached screen shot from PAYTM site I have done 3G Data recharge of 126 Rs (1GB) on 9th JAN 2015 and my recharge was done successfully and I have got successful recharge message “RCH done. MRP Rs 126 NEW BAL, Plan : 1 GB, 3G data valid for 30 days”. But when I am using internet data charges are deducted from my talk time balance and 3G data balance remain same. When I am checking my data balance using *125# number it shows “Data Bal in our account 1027.60 MB valid till FEB 08 2015”. When i have called Customer Care and they don't know about ISF, Next day I went to idea store to ask regarding and they told ISF means Idea Smart Phone. I don't have a Idea Smart Phone. They are not written ISF meaning nor given terms and condition for it on their web site. I have requested to revert my balance but they denied my request told me it is not possible. Please help me