Idea Cellular Complaints & Reviews

To, Idea Cellular Maharashtra Subject: Pathetic Network in my area (+91-[protected]) Date: 7th Jan 2015 I Amit Kumar currently using Idea post-paid corporate number +91-[protected] since 1st Jan 2015. I am an employee of Cybage Software Pvt. Ltd. Being a corporate number I have to receive company calls, reply back to project related emails and I have to always be online on skype etc. There are multiple things which I have to do with my phone. From the day one when I ported out from Vodafone to Idea I am facing severe network issue on my number at my home. I am not able to make or receive calls, not able to use even 2G internet. There is only 1 network bar on my screen & some time not that too even. Although I am paying for 3G plan. Instead of repeatedly calling the customer care and giving multiple complaints, I haven’t got any resolution. They are just extending the dates for complaint resolution. Complaint Ids resolved without providing Solution: At least you can install a Network Booster Device at my home. This will help me to make/receive calls at least and use 2G internet. Please look into this ASAP. Regards, Amit Kumar Mob: - [protected] Address: Flat No. 6/6, Type-3, Boat Club, DSC/O.e, Engine House Road, Khadki, Pune -411003

Idea will send flash messages simply and they will not give description, they sent flash message like you have free Internet, for more information click dial below number, later they have activated sms pack, even before activating they did not ask any confirmation, they will tell same word active active, they will not ask any confirmation simply they will deduct huge amount suddenly, they deducted my 19 rs in the mid night and if I contact customer care intially they will tell we will refund, they will transfer, then at the final they say we can not refund, Idea deducted my money, sucked my time, energy, idea holes, government of india, consumer court should take action against this.

I tried to recharge for Rs 38 pack, and got an error message stating - there was an error processing the request. So tried once more and it was a success. After 1 hour, I received a two messages of doubly billed at an interval of 2 mins. I asked for a refund, but a rude customer and a rude supervisor stated that it cannot be refunded by any means. Supervisor name: Sankan Gouda My concern is - Am I supposed to pay double because it was a technical error from their servers to process my request. If yes, then IDEA sucks.

Idea will send flash messages simply and they will not give description, they sent flash message like you have free Internet, for more information click dial below number, later they have activated sms pack, even before activating they did not ask any confirmation, they will tell same word active active, they will not ask any confirmation simply they will deduct huge amount suddenly, they deducted my 19 rs in the mid night and if I contact customer care intially they will tell we will refund, they will transfer, then at the final they say we can not refund, Idea deducted my money, sucked my time, energy, idea holes, government of india, consumer court should take action against this

I was using 3G Internet on my mobile from several months hassle free. But suddenly 3G network vanished and I am not able to use 3G services as 3G network not found. I have a 3G plan but I am forced to use only 2G Internet. I have called customer care so many times but every time they say some manual settings which is not at all working for my problem.

i am facing NETWORK issue last 3 Months and also complaint to customer care. but they don't accept complaint.. says technical issue and we can't accept your complaint.. call after 30 minutes My No. Is: [protected] is postpaid today its' showing in You are in ROAMING Network Area: Pitampura, Delhi but i am facing this issue any of home/office/mall i complaint 14th of Jan at here and you people committed it will resole till 20 jan2015 but your team closed my ticket without resolve this issue i have 3 numbers. all facing problem [protected] ( my Number ) [protected] ( wife ) [protected] ( brother ) facing problem everywhere My last compalint at herer was http://www.consumercomplaints.in/idea-cellular-network-issue-last-3-months-c9938...⇄

Dear Sir/ Mam, I was using a postpaid connection ([protected]) my both number of Idea Cellular in Delhi Ncr since last 1.5 years. Idea cellular has change my tariff plan without conforming me. Before plan super 99/- corporate plan idea after without conformin plan 149/- Kindly take necessary action against Idea Operator. Regards krishna ballabh

I am using Idea post paid Corporate plan. In last month(Dec 2014) I have changed plan to 299 Monthly plan where I am getting 750MB 3G Data and then I am getting unlimited 2G data at 64KBPS speed (Actual speed is only 5kbps). But after cycle change on(12th Jan 15) within 3 days i got message saying that your full speed quota is over and speed reduced to 64 kbps then i have checked data usage using *121*44# and I am shocked it is showing that i have used only 163MB!!! Then i lodged complaint 8 to 9 times (through Idea Customer Care) also I followed up many times but same has not been solved. They (Idea executives) are saying you have used 3G and you can check in after postpaid bill generates. But i am unnecessarily suffered because of this cheater company, i am paying for 3G and getting worst than 2G speed, Idea cheating with people. If you have a little shame then give me resolution let me know. or i will have to fill a case in consumer court and will have to put a blog on consumer forum available online. i will see to it that none one else is cheated joining idea cellular. Please find below details for your ready reference. My Idea Number – [protected] Name – Avinash Chougule Plan – 299 Postpaid Plan

I am using Idea post paid Corporate plan. In last month(Dec 2014) I have changed plan to 299 Monthly plan where I am getting 750MB 3G Data and then I am getting unlimited 2G data at 64KBPS speed (Actual speed is only 5kbps). But after cycle change on(12th Jan 15) within 3 days i got message saying that your full speed quota is over and speed reduced to 64 kbps then i have checked data usage using *121*44# and I am shocked it is showing that i have used only 145MB!!! Then i lodged complaint 8 to 9 times (through Idea Customer Care) also I followed up many times but same has not been solved. They (Idea executives) are saying you have used 3G and you can check in after postpaid bill generates. But i am unnecessarily suffered because of this cheater company, i am paying for 3G and getting worst than 2G speed, Idea cheating with people. If you have a little shame then give me resolution let me know. or i will have to fill a case in consumer court and will have to put a blog on consumer forum available online. i will see to it that none one else is cheated joining idea cellular. Please find below details for your ready reference. My Idea Number – [protected] Name – Avinash Chougule Plan – 299 Postpaid Plan

I am using Idea post paid Corporate plan. In last month I have changed plan to 299 Monthly plan where I am getting 750MB 3G Data and then I am getting unlimited 2G data at 64KBPS speed (Actual speed is only 5kbps). But when I receive bill on my email, I am shocked !!! They applied pro-ration charges (that I don't know actually what it mean) 687. Please help me

Dear Sir, Regular deduction of renewal charges of VAS Video Vogue, Juice Up & Games Club. I didn't activated these services, but from last 3~4 months it is being deducted from my recharge amount. I've already tried to deactivate these services by sending SMS's but gone in vein. I think it is regular gambling practice of IDEA to harass their Customers. So I want you to please look in to the matter & arrange to REFUND my deducted amount ASAP.

Hi All, My Idea Number: [protected] Preferred communication through email if required: [protected]@gmail.com I called up idea customer service on 19th Jan i was facing issue related to DND i placed a request for DND on 14th of october 2014 still it shows as p"processing" as the damn website never takes any kind of request! when i called up customer service i informed that i placed a request online but dnd is not activated so could you please help? the customer service replied that the request has not taken place so he placed once again.. well and good the issue got resolved! now when i informed the customer service agent i have the reference id of the previous request why it was not done could you please check.. he smartly answered we cannot check it..so i asked who will check it then some other provider? no after 2-3 arguments he said ok give me the reference id no. i gave with few seconds he informed that the previous request failed and showed an error..now the story starts here... i said i am damn in front of the computer and i called you guys up to as the status shows as processing that is the reason..now you lieing me that it is error..now the agent replied as sir then might be the status became processing now as i did it.. i was like is he damn customer service agent or a rickshaw wala? m trying to explain him that i called up as the status is showing as processing.. so he is lease interested in giving the proper information of previous request and just like that gave a damn answer of his own choice and fell in trouble. mahn if customer service agents are really not interested in answering issues of customers please ask them to leave there job. and we customers dun need to speak to frsutrated agents who is least bothered to answer customers query. highly dissapointed with the damn customer service of idea. pathetic agents are working there.

My idea cellular no. is [protected] and I have made 2 recharges on 18 January 2015 around 12:30 for 1GB(2G) Internet (rp175) and 50 rp talktime now as on today the net bal is over and not only that same is happened to the talktime . just for d emergncy use i recharged my cell again for 55rs TT in which i gt 45rp and 200MB(3G) net for 49rp now it is showing d same thing after few minutes no net balance and only 4rp TT is left in the account. i demand serious explanation for this and whole some TT what i get in RC of 50 and RC of 55 including the net 1GB(2G) and 200MB(3G) for which i have paid

This is my second time I am giving complaint for IDEA 3G internet, I am full 3G charges to IDEA everymonth but not a single day I am getting more than 2G speed. Every 2 min. there is network drop. If it allow opening any page next click it is giving network drop problem. i am fade uf of IDEA 3G internet on my mobile [protected]

I am Niteen Patil was using idea cellular post paid sim ([protected]) in Pune (Maharashtra). My bill was generated for Jun month is 3150. I wrote/ called many times to customer care & idea support team about justification. Why they have not restricted my bill at Rs. 1800 which is my maximum limitation/ cap for bill? How they allow to exceed upto 3150? After bill generation immediately they stopped my services (dataplan & out going) before bill due date. Then what is meaning of due date?? After that they repetitively calling me and sending mail to pay this amount. I told them without your satisfactory justification I wont pay bill else reduce it to 1800 then I will pay the same. Now some body saying Police from Delhi calling me any intimating about police action & some advocate from Delhi intimating about leagle court action. I am totally helpless. Please do help me.

I had purchased a Idea no ([protected])17 days before by the name of Ruchika Chaudhary from one of your executive Harish [protected] his office at sec-5 Rohini by the Name of G-life and it is not yet activated .Im not getting any solution from ur customer care and from the executive also.He is not given any response not even picking up my calls .From 10 day i m regularly calling on your customer care they says daily that till evening it will activate but it's not . they are misguiding me from days.Kindly look in to the matter as soon as possible Kind regards Ruchika Chaudhary [protected]

Dear All I am using the number [protected], in spite of several follow ups with customer care, they are not activating my number & permanently stopped the services, there should be a strong legal action against the Idea cellular company.

I have taken idea postpaid connection. Paid bill for 2 months without any hurdles for the plan taken. In the month of October 2014 I have purchased Moto G2 and inserted the idea postpaid sim : [protected]. When I started the phone, used the Beam internet thru wifi, I got the message that idea 3g plan activated by default. I called the customer care on the same time and asked to deactivate all the idea internet services as I will use only internet on my phone thru beam wifi. The person from customer care gave me no to deactivate and told that no charges are going to apply to this no. I have sent message and deactivated and got message that it got deactivated and confirmed this with customer care too. Later on I got the bill which has internet balance. When I asked them about the same, they are so irresponsible that they said it was charged for using internet. I called them many times and escalated the issue, no one responded properly and I clearly told them that please listen to the call I have done . Later after trying continuously 2 months and asking for call back from the team, I got a call from idea backend team and explained them the situation he said he will waive the amount but on one condition that I should take there idea internet services around 500. I said no, I do not require any of your idea internet services, he said it is mandate to take this service in order to waive the bill amount charged on idea, so that he can send e-mail to his higher authorities stating that I already have plan but was charged so to waive the fee, which I said it is wrong to take that service when I am fighting here against wrong bill sent against internet usage after deactivation of services too. They said it is not possible without that. I said no and asked them to check and let me know. Now, I got a call saying that case has filed against the number and need to pay the amount immediately. I am so unhappy with the idea cellular that they are so irresponsible and asking user to take wrong steps for there mistakes done. I want to log a complaint against the idea cellular for harassing me and threaten me to pay the amount. Regards, Shoba

Dear Team, This is to inform you that I have been getting my bills on my mail id while I did not get the activated SIM from IDEA till yet. My Mob no is. [protected] and A/C no is [protected]. I got the call from one of the executive from [protected] for SIM delivery but still did not get the sim and getting the bill even after complaining for this so many times. I dont know to whom to approach for this!!! why you guys are behaving like this with consumer???? Please stop playing with consumers. Regards Irfan Mansoori

ajj mere dad ke phone par ek call aayi aur usme ik aadmi bol raha tha woh keh raha tha ki mere father ke mobile number ko 15 lakh ki lottery lagi hai aur ye lottery ke rakm idea company aur government deinge usne humein kaha ki ye baat kisi ko batana mat aur paise lene ke liye 21 thousand rupees hamare account mein transfer karwa dijiye jis number ko lottery lagi hai us aadmi ne kaha tha wo number hai [protected] aur jis number se call aayi thi wo number hai [protected] wo aadmi bol raha tha ki wo idea ke head office se bol raha hai mumbai se aur hamare number pe lottery lagi hai hamein unke account mein paise transfer karwaane hain mujhe wo account number toh yaad nahi hai . Mera point ye hai ki agar ye frod hai toh ye bahut galat baad hai aur wo aadmi bol raha tha ki wo idea ke head office se bol raha hai so ye galat baat hai aur iske against action lena chahiye aur mai ye chahta hoon ki mujhe idea waalon ki call aaye mai unse iske baare mein baat karna chahta hoon please