Idea Cellular Complaints & Reviews

Dear Concerned, With a very high regret i m drafting this email, which define falls information given to a customer like me to get your product sold.I have activated the 3G plan 2GB on my number on 24th Nov 14, which i consumed by 13 Dec 14. Then i got a call from a lady from idea, she ask me to upgrade the services to Rs. 650/- plan which is unlimited. I asked her that i will do it later. On 14th i called 12345 idea customer care to inquire about 650 plan o[censored]nlimited, that gentlement explain me the plan. When i asked him about the charges, he told me nothing will be charged extra to you as you are upgrading to a new unlimited plan. He explained me further that Rs. 450 of 2GB will be charged to me plus Rs. 195 will be charged on pro-rata basis for activating a new plan.On his confirmation i request him to activate the Rs. 650 plan for 3G unlimited. And again on Confirmation i started using the internet on my cell. Now the issue is... I received my December month bill of Rs. 1675/- Idea charged me Rs. 629 for my internet uses. As per them i use this chargeable service between 24th Nov to 13 Dec 14. I am very disappointed with this kind of wrong mis-guiding services of yours. Your representatives gives a customer a wrong info about the product.I am clearly mentioning you that, i am not going to pay this charges. I want this charged to be reversed. Why you charged me Rs. 300/- against 2GB plan instead of Rs. 450/- Why should i pay Rs. 630 extra for not charging me Rs. 150 of 2GB plan. I want the charges to be reversed ASAP. I M NOT GOING TO PAY. IF CHARGES ARE NOT REVERSED I WILL STOP ALL UR SERVICES AND I AM READY TO TAKE THIS ISSUE TO HIGHER AUTHORITIES AS WELL. SACHIN MESTRY [protected]

Dear sir I m using the postpaid services of idea with momobilmobile number 97566089idea [protected] since 2008.ireque2008. now I have given request to coconvconvert to prepaid cleared off my outstanding also. Now my number is disconnected but prepaid not activated. Alternate number is [protected].

dear sir/madam, i am suffering from unknown calls from [protected], [protected] i have been suffering from these calls since 26 /12/ 2014. my mobile number is [protected]. please take immediate action. thanking you sir/madam.

Dear Sir I requested in your idea customer care office at Mannarkkad for changing my mobile no [protected] from post paid to prepaid on 24 th .I paid the balance bill also an amount Rs 360/- . Two days before the post paid is deactivated but as on now my prepaid sim not activated . My another contact no is [protected]

Sir/Madam, Being a very very long stayed Customer of IDEA, yet the company has not provided me VOICE OFFERS so I finally decided to PORT my IDEA No. [protected] to other Network as lots of exciting Voice Offers are available there. Regards, Pankaj Joshi. [protected].

sir i am idea network user my no. is [protected] but in my sim any aircel network user cannot call me . i am contact in idea call centre many many time but they cannot solve these problem and then i am go to idea store and change these sim but that problem is not solve i am doing property dealing work due to these problem i lost many deals and loss about 4 lakh approximate, i hope you solve these problem thanks

Sir my name is B.sirisha...im from eluru...my mobile number is [protected] idea prepaid number...I took this sim in an offer of family n friends service(u can include 5 numbers in dis service...if its idea u ll b chargd 10ps/min ..other netwrks 30ps/min) n they told me that dis offer will b valid until I use the sim n it ll nt b witheld...bt nw they collapsed the offer n charged me more fr my calls...this is nt fair...plz help me

I owns the number [protected] & using idea services .My number was barred twice respectively on Dated 25/12/14 & 26/12/14.When called to customer care on both days, they told that they have barred it on my request u& its barred under request of handset lost .No such request was raised by me either personally or telephonic.When called at customer care to give the evidence under which it have been barred . no support provided & only answer answer was that it may be system fault & we will get back with seniors to me .I suffered a lot in these 2 days financially & mentally both . Snapshot of my idea account is attached in jpg . It is carrying the fake communication ids C1-[protected] & C1-[protected] under which services were barred . But when checked telephonic at customer care they have the separate records & given the number - S1-[protected]. I am feeling that these number even are being manipulated as per there convenience .

Dear Sir This complaint regarding IDEA representative is making us fool. I am residing in Chennai. Around 45 days before IDEA had put up a stall in our Apartment. IDEA representative MR. Hemnath ( +91 [protected]). That time i asked him to block some no.'s and IDEA Internet Lease line details and connection. For that continuously i am calling him but he not replying my calls. If you are not interested then why he has taken all the details and my company detals and a writing letter with my signature. It seems that IDEA is making us only ULLU. My Name Alkesh j JAIN [protected]

Dear Concern, I am using an idea connection since last 6 months and didn't face any issues. I used to pay the bill on time and last month suddenly by bill amount increased from Rs. 600-700 to Rs.3000 and then I had word with your executive he didn't solve my issue. After so may delays, your executive told me to put waiver request without informing me proper terms and condition. And now once the waiver is done all the conditions are being told to me. Please check if you can do anything or else I need to take help of consumer forum as wrong commitments are being done and no one ready to take action on the same. If you want you can listen the conversation done b/w me and your executive then you will get to know that no information has been provided from your side. Neha New Delhi [protected]

I have recharged for 649Rs 3G plan in IDEA which is 4gb normal usage and post 4gb its 40kbps and used the SIM in the data card and I have got only 50kbps of download speed max from first 1gb. I have called the customer care and enquired about this they asked me to clear cache and delete profile and recreate but nothing worked at last I came to know from customer care the actual speed they are giving in 3G plan is 50kbps. There is no advertisement saying anywhere its 50kbps speed and they are cheating people its a 3G plan instead if I have opted for a 2G plan I will get this speed. Why IDEA is cheating people with all advertisement in the channels saying idea internet network. I used an Airtel SIM in the same dongle and I have got 2.2 mbps download speed.

Yesterday i.e. 26th Dec. 2014 in the night some one misused my phone No. for calling by tapping lin some where and i have a notification from Idea for call charging of Rs. 110.95.This came to know from your SMS . However there is not knwn the caller details. Pls check and confirm how it happen. Yesterday soime one from a private co. called and asked me to make my phne post paid so that they will give 1 GB data for just Rs. 250/pm and also lowver call rates but I refused to do anything. This is very unsual. Pls check and confirm Thanks

Dear Team The Idea Executive Tagged the third paty bill with my bill from July 2014 & this mistake was accepted by their Executive Amol Rahate( Mahatma nagar Nasik) after Continuous follow up and visit to my Idea Twice still problem is not resolve and also my Services was stopped by company this thing happens with me from last 6 Months Frequently . I already paid my all Liabilities but still Message Shows Rs, .564.80 Out standing. this is complete Harassment to me. Pls stop all this. Regards Sandeep

Dear Sir, Date 22.DEC.2014 was Rs.445 for amount recharge for 3G, 3GB Internet pack Idea mobile, then will activate msg received and good work, But after few day was received msg on Date 25.DEC.2014 your Rs.19 successful recharge and now activate your 100MB data plan!!!how possible, i have no any recharge Rs.19, so why he sent me msg and my old data plan have now deactivate!!! I was complain but he was not agree my request, so what I do? Idea mobile no: [protected] in Gujarat. Best regards, Bhavesh.

Dear Sir, I bought the idea prepaid sim ( [protected]) on 22nd Dec. My sim is still not activated (bought on 22/12/14). Your distributor SK Enterprises (Mr. Kaushal Gupta, Sector 41) has lost my Photo id and addresss proof and photograph, which I have submitted to them with the CAF form as per the rule. Please revert where my ids are and what about my sim activation. Your distributor has done the same with one of my known friend. please revert asap and return my ids, I do not want any mis use of it. I expect a reply from you first. It is not about one customer only, it is about the image of the company. The way your distributor are treating with customers, it is creating bad word of mouth for the IDEA. This has to be addresses seriously, else I have to go for further actions. Thanks you Anticipate your soon reply. REGARDS PRIYA HOUSE NO 2213, SEC 37/C, CHANDIGARH [protected] [protected] 25/12/2014

I am using services of idea cellular since 2012 at number [protected] . Complaint is for Bill of November 2014 at number [protected] . My bill generated for this month was Rs. 2880.62 . When checked the break-up, i found that Rs. 1760.96 was generated for the data uses which was exceeded after the limit of my plan . As per idea i have the excess use of data 444072 to which i am being charged at 4ps/10kb . But things are being manipulated by idea . On the last day [30/11/14] of my billing cycle at 10:41pm, i have received a auto generated message from idea that i have been left with 93.63mb data . After this only 1hour 19 minutes were left to complete the billing month . After a day i recieves the bill . I got shocked that my bill was generted Rs. 2880.62 & from it Rs. 1760.96 was for excess data uses . I contacted customer care over phone & email to get it resolved . But my request was ignored with answer that this excess data was used prior to Nov 08, 2014. And after that the plan got changed after my request . My fight is for the thing that :- I am using a post paid number with a plan in which have the combination of data & voice call uses. Till last day i am receiving the 20-30 msgs daily from idea that i am left with so & so data . If i would have been provided with correct information of left data then i may not have used the data in excess . Do the service provider havent the duty to give the right status ? If there system is delivering the wrong status then why should customer have to suffer ? Such service by IDEA have given me the undesired botheration, mental disturbance & spoiled my lot of time . They have done extreme today on 25/12/14 to do un-ethical practice . My number was barred for incoming & outgoing both . When called at customer care, they told that they have received the complaint of hand set lost, it have been barred at my request number C1-[protected] . And after approx 30mnts it was unbarred . What a extreme it is to TORTURE CUSTOMERS ? All photo proofs & email communications are attached . Looking for the support .

Dear Consumer Court, I am using idea post paid no since 2-3 year, recently I've changed my plan in the month of june 2014. when i've got the bill of August and September. These two bill wrongly charge. When I make a complaint regarding this Customer care executive findout that it your both bill Idea post paid wrongly charge around 900 rs. I make a complaint regarding this but no solution provided by Idea cellular ltd. I made a complaint many time to idea customer care, Most important customer care is not providing the solution. My post paid mobile no : [protected] Name : Waseem Ahmed email; id : waseem.[protected]@gmail.com Dear concern it's long time pending issue. Kindly refund my money which idea people wrongly charge. Thanks & Regards Waseem Ahmed M : [protected]

Background of the case is I am using 3g plan which was activated to last till 14/01/2015 (155 plan for 1 Gb ) Even after activating the plan only 2g data service was coming . I went back to the outlet for changing settings, instead they activated a 3g plan for 3 days for 80 mb which expired on 21/12/14 . Next day i went to the same outlet and they r denying they recharged my whole month plan is wasted . My concern is the unethical, unprofessional, misconduct by Idea outlet . They are not ready to listen and the outlet is operated in deceit and the information is not provided correctly . We don't want these kind of outlets to operate . Also, franchise should adhere to some guidelines not run on their free will . I want my 3g service to be restored which was revoked because of the carelessness of idea franchise

Hi, My Idea Postpaid mobile is [protected] & I am using service since 2009 I am really frustrated by the OVERHEAD Internet charges you have applied for Oct 2014 of Bill amounts 3500/-. My data usage of 600MB was consumed on 19th Oct & I have called IDEA customer care to change my Billing plan as I need more data to Rs 549 monthly Rental plan . But your IDEA customer care representative did not changed the plan on 20th Oct 2014 But he tried to convince me that, I will be getting less billed by sticking to already existing Rs 425 plan; He committed on phone that I will get bill less than 1000Rs I had submitted request for PLAN change to 549 plan on 20th Oct, If this would have been implemented by your team then my bill would have been Rs1800; Now you have send the Rs 3500 bill for Oct month & also stopped all the outgoing call & SMS; Do you mean to take one sided decision to harrass the customer . It's my fault to be with IDEA since 6years & prompltly paid bills on time. This is the way, you guys show your loyalty with customers . Now, trusting on your customecare advise the bill is doubled than expected . Take a note that I am not going to tolerate these things . I am not going to pay a Single Ruppee till you do not make CORRECTIONS in bill.

HELLO IEDA MY PREPAID NO IS [protected] . I WAS IN UNINOR NETWORK I REQUESTED FOR MNP TO IDEA . AND IT WAS ACTIVATED ON 19/12/2014 FROM THE DATE OF ACTIVATION AM UNABLE TO RECIVE INCOMING CALLS FROM UNINOR NETWORK AND AM GETTING ERROR MSG AS ( THE NUMBER YOUR TRYING TO REACH DOSE NOT EXIST PLEASE CHECK THE NUMBER AND TRY AGAIN). SO I CALLED TO CUST CARE AND I REGISTERD A COMPLAINT ON THIS ISSUE.COMPLAINT NO.SR 1-[protected], AND ST 1-[protected]. IN CUST CARE I SPOKE TO EXECUTIVES, FLOOR SUPERVISORS. AND ALSO SUPERVISORS LEAD. BUT THERE IS NO PROPER RESPONCE FROM CUST CARE, I JUST GOT A CALL FROM TECHNICAL DEPARTMENT THEY ASKED ME TO SWITCH OFF AND SWITCH ON THE MOBILE .. I DID THAT BUT STILL MY PROBLEM IS EXESTING WITHOUT MY PERMISSION THEY CLOSED MY COMPLAINT ... DUE TO THIS AM FACING LOTS OF PROBLEMS SO REQUEST YOU TO LOOK INTO THE ISSUE IMMEDIATLY AND RESOLVE IT AS SOON AS POSSIBLE...