Idea Cellular Complaints & Reviews

Address: Pune, Maharashtra, 411061

Message i am getting when send port message "upc cannot be generated as the mobile number is not configured. Please contact your service provider". I am facing this issue from past 15 days. Called to customer care regularly. They are saying try after 4hours it will be resolved. I am not getting network niether at home nor at work place.

My mobile number is [protected].
Maharashtra circle

+1 photos

Feb 5, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2020

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Prajakta

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Address: Motera Ahmedabad, Ahmedabad, Gujarat, 380005

Hello,
I am user of idea service in maharashtra circle.

I am trying to port out from idea, i tried many times, but i receive message
"upc cannot be generated as the mobile number is not configured. Please contact service provider"

I tried with customer care and visit to store many times, no resolution.

During the same time, i was able to get upc code for my another number, i was able to port out.

I have already being struggling with bad service by idea on quality of network availability and also addressing customer request.

+1 photos

Feb 6, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2020

Idea Cellular Customer Care's response Dear Customer

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Prajakta

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Address: 122002

Even after clearing all the bills and submitting port requests more than 8 times Idea is not providing me the UPC.
I always receive a msg from 1901 saying your number not configured contact your service provider.
After calling Idea customer care they blame TRAI changes and tell me to try after 10th Jan 2020.
Also, now idea goes with another excuse of saying you will not be able to generate UPC as you are out of your home network this means if i have left Chennai and shifted to Delhi I need to go back to Chennai to generate my UPC?
This is unfair on customer part.

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2020

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that kindly share the screenshot so that we can assist you further.

Regards,
Prajakta

Jan 05, 2020

Updated by Omkar_Singh I have already sent it to [protected]@vodafoneidea.com please check

Jan 11, 2020

Updated by Omkar_Singh Dear Team,

I am still not able to generate the port code.

It's already 11th Jan and I am in my home circle, now what else you need to give my port code?

Please find the latest screenshot attached

-Omkar
+91 [protected]

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I am user of idea service in Karnataka circle.

Network coverage of Idea is not great at my workplace. I am trying to port out from idea, i tried many times, but i receive message
"UPC cannot be generated as the mobile number is not configured. Please contact service provider". I have tried this several times, but showing same every time.

Please resolve this issue asap.

Feb 8, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2020

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that kindly share the screenshot so that we can assist you further.

Regards,
Prajakta

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Address: Nashik, Maharashtra

Hello,
I am user of idea service in maharashtra circle.

I am trying to port out from idea, i tried many times, but i receive message
"upc cannot be generated as the mobile number is not configured. Please contact service provider"

I tried with customer care and visit to store many times, no resolution.

During the same time, i was able to get upc code for my another number, i was able to port out.

I have already being struggling with bad service by idea on quality of network availability and also addressing customer request.

Feb 5, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2020

Idea Cellular Customer Care's response Dear Customer,

We established the call to you on your provided contact number, but the same was disconnected. However, to help you better in this issue, we need to establish the call to you. Hence, we request you to provide us your convenient time to connect with you and we'll be happy to assist. Also, you can contact with us on 12345 or 198 for any further assistance.

Regards,
Prajakta

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Address: 533003

I am not able to generate UPC code for my idea number I tried all tricks and the reply was UPC cannot be generated as mobile number is not configured..pls contact service provider . I call the service provider everyday and they have no idea about the issue and It is not resolved from the last 5 days . I think the idea company is purposely blocking from doing porting to other number

Feb 18, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Idea Cellular Customer Care's response Dear Customer,

We established the call to you on your provided contact number, but the same was disconnected. However, to help you better in this issue, we need to establish the call to you. Hence, we request you to provide us your convenient time to connect with you and we'll be happy to assist. Also, you can contact with us on 12345 or 198 for any further assistance.

Regards,
Prajakta

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S

Sunil Savio

from Bengaluru, Karnataka

Jan 3, 2020

[protected]

Reply

Sunil Savio's reply, Dec 25, 2019

I lost my idea SIM card I should block

Idea Cellular Customer Care's response, Jan 3, 2020

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

Regards,
Prajakta

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Address: Hyderabad, Telangana, 500049

When i sent a msg to port out from idea., getting the following msg., “UPC cannot be generated as the mobile number is not configured. Please contact your service provider for further assistance.” Am experiencing very bad services., especially data., very very poor performance. Even for simple google search page also idea data is taking more time to load. Bad network even in prime areas like biodiversity junction in hyd

+1 photos

Mar 2, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Prajakta

Verified Support

Jan 13, 2020

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Prajakta

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Address: Gulistan colony near bandariya bagh, Lucknow, Uttar Pradesh, 226001

From yesterday at 9:30 pm my sim not getting network service there is showing no service in my idea sim please fix it soon reply fast its urgent please help cause my all work is not getting complete because of this no service issue in my idea sim how fast you can fix it please fix otherwise i have to port sim please fix

Thankyou
Yours idea user

+1 photos

Feb 3, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2020

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

Regards,
Prajakta

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Address: A402, Sourabhi Enclave II, Pune, Maharashtra, 411007

I have converted my postpaid to prepaid number on saturday.

Now its been 3 days the same number is not activated in prepaid nor is active as postpaid. If i call [protected], they suggest to call postpaid and if called at another they said they can’t see the number.

Very harassing service. Though i have completed kyc documentation, idea is expecting us to waste our time to visit the store and calling there call centres?

Though i have written an email still there is no response.

Feb 19, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Idea Cellular Customer Care's response Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Prajakta

View replies

S

Sunil Chabukswar

from Satara, Maharashtra

Jan 3, 2020

My idea number [protected] is unbaring request please activate

Reply

Idea Cellular Customer Care's response, Jan 3, 2020

Verified Support

Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

M

Madhu Parthi

from Nagar Karnul, Telangana

Jan 3, 2020

Hi i have been my idea number port to jio but the message is not sending

Reply

Idea Cellular Customer Care's response, Jan 3, 2020

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

M

mayur sarvade

from Mumbai, Maharashtra

Jan 3, 2020

I've installed my idea app and it displays wrong name in my account. I have submitted my Id proofs at the time of purchasing the SIM card, but it displays my dads name on it insted on mine, please resolve it !!!

Reply

Idea Cellular Customer Care's response, Jan 3, 2020

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

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Hello, my idea number is +91 [protected]. I have been using the same in international roaming (Qatar) for the past one year. From yesterday (30.12.2019) this sim is showing as no service. I have tried removing the sim and put it in another phone as well. Still the issue persists. On december 23rd 2019, i have recharged this number for inr1499 (Valid until dec 2020) and it has enough balance as well. This number is highly important for all my transations and hence need to get this resolved asap.

Jan 1, 2020

Complaint marked as Resolved

After one day when i restarted my phone, it was showing Network.

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your appropriate alternate contact number to assist you further.

Regards,
Prajakta

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S

Sunil Chabukswar

from Satara, Maharashtra

Jan 3, 2020

Please solve teli verification problem and active my number [protected]

Reply

Idea Cellular Customer Care's response, Jan 3, 2020

Verified Support

Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

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Address: 560048

Used the normal porting process by sending the port request at 1900 from my idea mobile number. On submitting a port request the upc code is not generating and getting the error message reply from 1901. ”upc cannot be generated as the mobile number is not configured. Please contact your service provider for further assistance.". On calling idea customer care they are not ready to register a complaint, claiming all users are facing it. Kindly take action else i will file a complaint at trai as well as this issue is being noticed only for idea cellular.

+1 photos

Idea Cellular customer support has been notified about the posted complaint.

Jan 01, 2020

Updated by Amey Prabhudesai Issue is not yet resolved by Idea cellular.

Verified Support

Jan 13, 2020

Idea Cellular Customer Care's response Dear Customer,

We feel miserable knowing that we will lose a precious customer as informed 90 days age on network is required to migrate your services. We request you to complete the same to process your request further.

Regards,
Prajakta

Jan 13, 2020

Updated by Amey Prabhudesai I am on the same network circle from last 1 year. On the same service provider from last 5 years. I have not raised any porting request in the last 1 year. Kindly check on this issue as it is still not resolved.

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Address: Hyderabad, Telangana, 500081

I'm a idea customer, using idea from last 5 years. But looking at their network and high range plans, I decided to port to other service provider. But Idea is not allowing me to do it, they are forcing me to stay back. They are not generating any UPC code for my number from last one month.

Whenever I'm calling they are saying its technical issue, our sr technician will call you in next 24 hours and that's it.. no call from senior technicians.

Can you please take this on priotity as this is mental harassment and fraud also..

Yogesh
[protected]

Idea Cellular customer support has been notified about the posted complaint.

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Address: Jhansi, Uttar Pradesh, 284002

Hi all,
Currently i am in saudi arabia and using idea sim card as my primary sim from last 9+ years.
Since than i did not faced any issue, but this month i moved to saudi arabia due to some reason. As soon as i entered in saudi arabia boarder, my idea sim showing "no service" issue. I am unable to receive my important information like bank account, otp and etc.

Therefore i requests you to please resolve this issue as soon as possible.

Thanks
Regards,
Suraj gupta

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

Jan 02, 2020

Updated by [email protected] Dear Prajakta,

My idea mobile no is [protected].
I do not have any alternative no. You can email me at [protected]@yahoo.in.

Kindly solve the issue as soon as possible.

Thanks!!
Regards,
Suraj Gupta

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Address: 110016

I tried 6 times to PORT my number from one circle to another within Idea network only (my current sim was registered in Delhi but since now I have shifter to MP, I wanted to shift my postpaid phone number to MP circle) but everytime I sent the porting message to 1900 to port my Idea number ([protected]) I receive this sms in return: "upc cannot be generated as the mobile number is not configured. Please contact service provider".

My alternate contact number is: [protected]. I have also attached the screenshot of sms. You better solve my problem asap else I will port out of Idea network altogether.

+1 photos

Feb 3, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Prajakta

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Address: Balaghat, Madhya Pradesh, 481111

Trying to generate UPC code. Getting the following message

UPC cannot be generated as the mobile number is not configured. Please contact your service provider for further assistance.

Customer care is not willing to help. Is this even legal

+1 photos

Feb 7, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2020

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Prajakta

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Address: 560048

Used the normal porting process by sending the port request at 1900 from my Idea mobile number. On submitting a port request the UPC code is not generating and getting the error message reply from 1901. ”UPC cannot be generated as the mobile number is not configured. Please contact your service provider for further assistance.". On calling Idea customer care at [protected] they are not ready to register a complaint, claiming all users are facing it. Kindly take action else I will file a complaint at TRAI as well as this issue is being noticed only for Idea Cellular.

+1 photos

Idea Cellular customer support has been notified about the posted complaint.

Dec 31, 2019

Updated by Amey Prabhudesai This issue is not yet resolved by Idea.

Jan 01, 2020

Updated by Amey Prabhudesai Issue is not yet resolved by Idea cellular.

Verified Support

Jan 13, 2020

Idea Cellular Customer Care's response Dear Customer,

We feel miserable knowing that we will lose a precious customer as informed 90 days age on network is required to migrate your services. We request you to complete the same to process your request further.

Regards,
Prajakta

Jan 13, 2020

Updated by Amey Prabhudesai I am on the same network circle from last 1 year. On the same service provider from last 5 years. I have not raised any porting request in the last 1 year. Kindly check on this issue as it is still not resolved.

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व

वीरेंद्र रघुवंशी

from Gwalior, Madhya Pradesh

Jul 4, 2020

UPC not not getting by idea mobile always they are asking useless question when yo submit a request for UPC code

Reply

R

Rofficial

Jun 23, 2021

Please help I am not able to get my UPC

port request upc code not generating - Comment #3848908 - Image #0

Reply

B

bhulekh lipik

Jan 11, 2022

UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance. Vi number [protected]

Reply

Rahul Papu choudhary 's reply, Oct 30, 2022

Please

B

bhulekh lipik

Jan 11, 2022

My vi number [protected] not generated upc code. UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Reply

B

bhulekh lipik

Jan 11, 2022

My vi number [protected] not generated upc code

Reply

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Address: 500081

Hi,

I am a user if idea cellular in telangana circle.

I am trying to port out of idea but, whenever i am sending the port to 1900 getting error message like 'upc can not be generated as mobile no is not configured'.

I went to the idea store they were unable to help. The executive checked my no and told everything is fine from their end. No bills are pending or any wrongdoing.

Called customer care several times, the hacks they suggested like checking sms center no and etc, tried everything but nothing seems working.

Please report and resolve this issue asap as i have struggled a lot.

Attached here are the screenshot and mobile no for reference.
Mobile no: [protected]

Thanks

+1 photos

Aug 30, 2022

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jan 01, 2020

Updated by abhishekhsingh Its been 3 days but my issue hasn't been resolved yet.

Verified Support

Jan 02, 2020

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards.
Prajakta

Jan 04, 2020

Updated by abhishekhsingh No updates yet. How long I have to wait for this? This is really very pathetic service.

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Hi team,

I am not able to port from idea to other operator.
The number is from mahrastra circle. Everytime while porting i get the below message-

Upc cannot be generated as the mobile number is not configured. Please contact your service provider.

Whenever i call the help desk of idea they say it is a technical issue/ you will get the code in 4 hrs/ you will get the code after midnight.

Why are you guys lying everytime. At least be bold and honest enough to give some genuine reply.

It is really annoying and irritating to waste time time on such issues. We all have other problems to deal with in our lives, isn't it?

So i request you to kindly look after my request.

+1 photos

Idea Cellular customer support has been notified about the posted complaint.

Dec 29, 2019

Updated by Manoj.Rana .

Verified Support

Jan 02, 2020

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Prajakta

Jan 06, 2020

Updated by Manoj.Rana Hi Prajakta,

Still waiting to hear from you.

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This is the third time i am complaining on the same issue.
Worst service from last one week.
We are not able to talk continuously with anyone. After few minutes or seconds, the voice drops and cannot here the other person speak.
I want it to get resolved as soon as possible. The basic call is not working now in idea network. Very unhappy with the service.
I do not want to raise the same complaint once again. Please resolve the issue and let me know.
Please do the needful.

Idea Cellular customer support has been notified about the posted complaint.

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Hi, i have been using idea sinve three years and i want to port out to another network for my international travel purpose. I have been trying to get the upc code since 14 days and i'm getting a message that says: "upc cannot be generated as the mobile number is not configured. Please contact your service provider for further assistance."

I've also contacted the idea customer care many times regarding this issue for which they initially said it is a technical issue and would be resolved within 48 hrs. This obviously didn't happen. On another call they said it's an issue with trai and would be resolved soon but there's no progress with the issue.

+1 photos

Feb 2, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2020

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Prajakta

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