Idea Cellular Complaints & Reviews

I'm using idea network for a long time. Recently i upgraded my sim to idea 4g. After that i didn't get data strength if the phone shows full range. And at sometimes the connection stops automatically. At my place about 50 above customers are using the same network most of them complaints about the same reason. If the problem still remains longer we should change the network.

The 4g range of idea is very bad near my house
But now it has got worse, I have changed my network type from 4g to 3g in my settings and then it works but not as fast 4g
Due to this I am facing many problems and if this is not solved fast I am porting my sim to Airtel

Hi team, i am using idea sim from last 5 years but from couple of months facing problem where unable to make call anyone sometime. Call is getting disconnected during talking. At home also n/w is slow. Bad 4g services - internet is too much time.

Looks like we are cheated by idea company in name of 4g service.

We have paid already for 3 months plan facing this challenge then what to do.

Attaching the snapshot at home or office.

SR# C[protected]

I am extremely dissatisfied with the the way my request for Refund amount is handled. I raised the request for Refund of 3000 Rs, on 17th of July 2019 and it was supposed to be completed by 18th September 2019.
I patiently waited till 18th of September and later noticed the request number was no more visible on MyIdea app. After checking with the customer care, I came know request was not even processed for 45 days, and they need additional 45 to 60 days to process the same. With such a reputed company I didn't expected such careless behavior.

In order to get the amount back, I need to personally visit the the store multiple time and follow up with Customer care support.

After lot of hassle, I received the amount on 2nd Nov 2019, but to my surprise it was not via an Cheque (Which I requested) but on my billing account. This is not acceptable

After rechecking local customer care store, I was asked to drop an email Appellate for escalation, as they cannot help. What they can help is to raise another request to get the amount via Cheque and again wait for 45 days..

Unfortunately I do not see any process even after raising an escalations.

Regards,
Prateek Juneja

No 4g signal since a month. The signal just disappeared.
No resolution even after multiple complaints which were closed without resolving the network problem. Rude customer care executives call us only to tell that new structures appeared out of thin air between us and their towers where as no new constructions taken at the complaint location.
Complaint no.:[protected], status: closed on[protected]
Complaint no.:[protected], status: closed today
Closing complaints without resolving and without the choice of the customer even after requesting the executives not close the complaints without solving the issue.
Looks like idea has this habit of closing complaints without resolving like many on this website too.
Idea customer care portals online are inactive since long which are there to check complaint status.
Leaving no other choice but to end this 10+ years old relationship with idea and move out

I lost my sim card recently so i went to the idea store nearby and got a new sim outgoing and incoming calls were ok but the problem is that i am not receiving any messages and i was unable to send any messages from that sim you everyday i will have a lot of bank transactions going on and i need otp for everything please resolve issue as soon as possible

My idea sim has expired in march (6 months ago...). I want the number because my every people i know has this number only and i am customer of idea for more than 3 years... The phone number is [protected]. I request you to kindly provide this number get renewed... Old sim is with me.. My email id is [protected]@gmail.com. I have given you my address and all other details...
If you can provide the call me at [protected]... (Also an idea sim)
I request you to kindly renew the number and mail me i will recharge it when you renew it...
Please help me...
I want the number...
I hope that the authorities will take kind actions toward the problem as fast as possible...

I have 74rs balance in my idea number but i could not able to make any call. I already made recharge for extending outgoing validity of my number but stil i am not able to make any call through my idea number. Whenever i tried to make call it just shows call end. I switched off my phone but it couldn't solve my problem. I am still facing the same problem.

Respected sir/ madam

This is my idea cellular number
[protected]
This latitude and longitude

17.19986 and 74.37229

This is my address land 23 ambak taluka kadegaon district, sangli maharashtra pin 415303

Why there is delay from idea

Rf team had done the survey of my location and found low coverage... They had optimise the network and do the best but still network issue has been not resolved

They told us new site approved on my land they had taken all lat and long and also they had told next team will for paper work

Why there is delay from planning team and other legal team for paper work of tower installation

I told earlier i m ready to give my land for network tower

And rf team had also approved new site on my location they given all report to planning team for new site

It is too delay for paper work from

Plz do the needful on urgent basis of paper work of new site tower installation which rf team had approved on my land

This is my Idea Number

[protected]

This is my address

Dandupur, ahibaran, Dharauki, Pratapgarh. Dharauki, Uttar Pradesh 230503

Latitude. 26.02776

Longitude 81.80807

Idea RF TEAM Krishna [protected]

This Person had Came after my Esclation had came From Appellate team...

And this Person talking me Rudely even he know that i had Esclated this matter to Ravinder Takkar Sir

Please take necessary action against this RF Team Person Krishna that he is talking Rudely with Valuable Customer

He is Doing INTENTIONALLY delay Of New Site Approval

Please Take Necessary Action Against Krishna Sir For Rude Behaviour and Delay Work of New Site

I m taking this matter to Chairman of TRAI Dr.R.S..Sharma and Appellate Department of TRAI [protected]@trai.gov.in that he should not work any organisation in Telecom Industry

My idea phone is again on the blink. It came to life for 10 days. Essentially for a better part of 2 months it is not working... I wrote to their team about a refund on the payment but they have been side stepping the issue ever since. It is a sad commentary on the state of telecom in india. And, to think that idea is thinking of increasing the monthly tariff. I am not sure if this is right. Some people should go to court on this for sure! They are already earning a lot from call drops and lack of service.

Why should idea numbers in certain specific area go on a blink which are housed in 2g handsets? This is a mystery i am unable to solve.

Also, the total apathy of idea service team and their executives is beyond belief. That company should be closed down for sure.

I complained to trai too... There too no response! They think it is an individual issue. I am now wondering what is happening in the telecom sector itself. We look to go to mars etc. And here idea cellular cannot resolve a small tower related issue???!!!

I called up an executive (Not to be named now) to check who i can take the matter with and she instead started giving me some simplistic solutions like go to an idea store (Which i have already done) to nothing.in the end, when i got agitated with her over simplification, she said i was rude. I think idea cellular is not only rude to me they are criminals for charging me and yet they are not providing me the service required.

I face problem to do online gaming internet is not working in online game I am faced much problem when I open my game network is 2g but when I used other online things it's work 4g do something in this matter I faced high ping in my game I am unable to play online games in yesterday night network is too slow I notice when I recharge in my sim this problem is come last month I faced same problem

Idea dealer system and its services are not genuine, its completely waste of time to complain or request about their services. Customer care service simply fraud system always try to convince the customer but never try improve their service. Every time when i raise a complaint regarding network issues they 'always' say wait for "4 hours"the work is already going on, but never resolved. Waste dealing with idea customer care

Since the complaint launch more than a month my network issue is not yet resolved. After writing several mails for to ideavodafone customer care, i didn't got my network issue resolved. Even the site engineer have optimised the network i am not even getting even getting 3g data.
Please revert to me as early as possible if this complaint don't get resolve
Do analyse problem properly and take concrete actions in depth.
Please do needful.
My number is [protected]

Hi,

Money rs 8/- deducted from my account without my usage on any service.
No services are active on my number.
Every month either rs 3 or 8 are getting deducting.

I have not subscribed for any services.

I have complained about this earlier and no permanent resolution.
Appreciate some one from idea resolve this issue permanently.

Thanks
Raj

Today evening i brought a new idea sim, your salesman said i have to call 59059 for activation but the call is not connecting, what should i do for activation?while calling beep sound coming how can you say to someone to call with your sim? not signal bar, going not going, no messages, what should i do?

Dear sir,

I have ported my number [protected] from idea to jio.

I have paid all my idea bill's and start using jio network.

After couple of days i see that my jio network is not working.

When i went to jio service they said there is a sim problem, please visit reliance digital i went there and they say my details are not at all reflecting on their server.

Then i went to idea store, they said i have previous closing balance to be done. Where i went to idea company retail store and cleared my bill later when i called jio customer care they say my number is permanently deleted as mail communicated by idea when i went again to idea store they say my number is still at jio and jio says number is deleted.

I am going to mental tension with your both networks where i dont get help from any one.

I need my number back [protected] from any of the network.

All my bank transaction and personals things are related. I am suffering from all directions where no one is solving this issue.

Please figure this out and close the issue otherwise i have no other option than going legally

I am not having proper connection with my idea prepaid sim card. I am having connection and internet issues with my idea prepaid sim card.

I am an idea prepaid customer since 3 years. But for last 6 months some of the time my idea sim card is having fine connectivity and some of the time it shows no service especially after location changes.

I have used different 4g headsets even and no resolve found. After 6 months of suffering i am posting this complain to describe my problem and not to harass me by giving sympathy about my problem is going to resolved in 'x' time limit.

Give a proper solution with reason and not just suggest me by changing network selection from automatic to manual or select any other network.

I've Internet Ping Problem With The Idea Cellular Network Also Network Auto Switching When using internet or calling. Mobile Number is +91 [protected], +91 [protected], +91 [protected], +91 [protected]. These are the Nearby numbers Problems with all idea numbers. Please fix it. I'm Also Attaching The INternet Speed Status. Maine Kayee Daffa Customer Care me coplaints kiya hai bt wee loog ku6 din ka time leke keh dete hai problem solve hoo gye. fir aagr ku6 khuun toh manne ko taiyarr hi nhai ki Problem fix hue ya nhi.

Transaction ref. no.[protected]IGAHMKUWZ1. Amount Rs.399.00 deducted, but not recharged. idea Mobile no.[protected]. I regret to inform that I have recharged idea mobile no.[protected] for Rs.399. Transaction ref. no.[protected]IGAHMKUWZ1. Amount deducted but not recharged. please return the amount to my account.
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