Idea Cellular Complaints & Reviews

we have Registered for Idea broadband connection and paid full fees of 2667 INR towards Idea broadband on 7th of March, 2015.coverage Testing team told us that connection is not possible and then its was deregistered/cancelled. Now its almost four month, after number of calls to Idea Cusomer care and many escalations, they have not initiating my refund.

Hi this is Nitin Nayan from delhi, have summited a request of porting my reliance no-[protected], tendays back.still waiting for your response.every sort of verification has been done from your end.very worst service i ever faced..v worst and level of service you people are delivering to the customer.

Plz get back to me on [protected]

On 07 July 2015 I recharged my data pack as per offer displayed on idea site for Rs. 179 1GB 2G for 28 days. But when i recharged the above package I received the message as “Recharge Successful. MRP – RS. 179; Benefit – 700MB 2G Internet; Validity – 21 Days”.

There are three problems in the Idea mobile operators: 1. Poorest and worst Network: It is very difficult to get the operator and it is to be selected manually instead of automatic selection. Customer must apply for compensation for the non-availability of network as (a) it hampers customers’ right to get uninterrupted services; (b) important phone calls cannot be attended due to poor network and customers’ workflows are hindered. 2. Inefficient Customer Care Service: One example: The employees cannot even note down the exact email ID of the customer, even there are repeated requests for sending e-bills in the “real” e-mail ID. They are creating fictitious Ids. And there is no co-ordination among employees as after paying the bills there are unsolicited calls for paying the paid bill amounts and frequent visits (without appointment) to customers’ residences for collecting paid billed amounts. Even the mail ID of Idea (for my area, it is ccare.[protected]@idea.adityabirla.com ), as given in their website is not working. Strange! 3. Rigging in the post-paid billing system: Rs. 1200+ is charged for 1Gb data plan for a month and the network is disconnected after 15 days without notifying the customer. The bill shows fictitious (point 2 is to be noted. One, who can create fictitious Ids, can also create imaginary bills. This point is an entailment of point 2) surfing at net. The complaints about rigging is also evident enough from the customers’ grievances (“Idea is a Cheater”) found in different consumer sites at net. Despite good futuristic ads that mislead consumers, it is not to be recommended to anyone. Keep safe distance.

I make a payment online through idea website for recharge data 3g of rupee 95 via net baking but recharge not done and account debited with 95 message flash in idea website recharge done successfully and transaction id is DALB[protected] i have contact to customer care also but they told we can not lodge your complain .plaeae resolve this other wise i will change port with idea mobile no [protected]

Dear sir I had received a call from your end on 24th June regarding selection of my no[protected] For free dialler tone for 1year, on this I gave my acceptance. But later found rs.249 had been deducted from my a/c. Next Day on 25th I called back and discussed about the issue, the person was courteous & understood my complaint and agreed to deactivate the service & get the amount refunded. But somehow the same has not been done till date. So once again I called today on 6th July at 10.40 pm for the refund amount... After discussion with someone my call was transferred to Mr. PMahendra Malviya (senior officer), this gentleman is now proving me guilty of not checking about the refund amount earlier as it is tooo late now. As per him this call should have come latest by 26th June for not receiving refund amount. Just want to know that is it our mistake that we kept faith in Aditya Birla group and waited for refund to come... Hope you understand the concern & do the needful. Regards Vivek Aggarwal Dehradun [protected] Sent from my iPhone

Dear Sir/Madam, This is to inform you that due to some unfortunate situations caused from your end I want to discontinue the service for the above mentioned connection. I am really very upset with your service and behavior so that my conscious can not get the permission to continue the relation with Idea Cellular. In this regards I would like to inform you to discontinue my service with immediately effect and also provide me the PUK numbers so that I can continue the mobile service with other operator for the same number. In case if any query please contact in the Noted bellow number. Thanking you, Adam. suresh [protected]

Hello idea, I am Sureshbhai from visavadar-362130. From district junagadh(Gujarat). I have Vodafone prepaid and number is [protected] and I want to start idea Postpaid as soon as possible. I went to junagadh idea centre but they Replied me that we can't start your idea Postpaid, so what can I do if I want to start idea Postpaid...??

Hi... Idea team, This is kishora my idea no is [protected] My complaint regards on a my plan... i have cheated by one your of idea telecaller when she was selling the Sim she said some plan so we are accepted for that, but after activating the Sim I come to know that my plan is worst and worst... And I don't want continue in that connection can pls disconnect my connection and make it prepaid only... Below is the details of for your info... If I didn't get any responses and corrective action on these tell callers... I know further action what to do... I just want to reimburse my value of money and my Sim connection Below are the telecallers has been called for approached to take a Sim Shamala Conduite Infosoft Pvt Ltd banasawadi, near fire station 100 feet road, banasawadi number:[protected] Navaneetha.G Tele Sales Officer Conduite Infotech Pvt Ltd (TATA DOCOMO SALES PARTNERS) Phone : +[protected] Plan explained is monthly rental is 299 1200min local/std free 500 msg local/std free 1gb 3G and after that unlimited 2g free Cal rate is Idea/Idea 20p Idea/Others 30p Idea /landlines 30p I just want to reimburse my value of money and my Sim connection also Regards Kishora [protected]

I had taken new Idea prepaid sim on saterday 4th July 2015 ( at about 10.30 AM ), from Idea gallery at Dadar East area. I had taken the sim on payment of Rs. 120/-. I was told that I will get the talk time of Rs. 101/-., and my card will be activated in once you get the sms about the tele- verification from Idea. I got the sms in the evening, after the verification my card was activataed. After the verification I tried to find out the balance. I found that as promised there was zero balance in my card. On sunday I recharged as there was no balace on my own. Then I called up your Toll free no told them about as promised Idea company has not given me the talk time, I told them that I have recharged the same from outside. As I was supposed to get my Rs. 100/- talk time from Idea along with my new card activation, which I never got. I went to you gallery, they are saying you should have waited. Once card is activated automatically you sholud have given me the talk time of Rs 100/-

Hello, I am Nijoe Varkey Using idea #[protected]. I had port my number from BSNL to idea in a view that idea has good service. And it all gone now. I was using 399 plan with idea and i approached Idea Vytila corporate office on 25th June to change my plan to 299 Bright as it is a CUG plan using my colleagues. After i explained my request they have asked me to pay all outstanding bill plus few days advance in pro rata basis and submit new application form along with my address proof and official id card.I have submitted same. They have told me that with in 2 days my existing connection will disconnect and an with in 2 hrs i will get new connection in 299 bright plan. But i didn't happen after 2 days. On second july 2015 my existing connection got disconnected, but new one not get activated. After calling customer care many time i got the reply that it will be ready by 4th July as that is their dead line (48 hrs) At last my sim got connected on 4th July, with a plan which has selected by Idea employee not by my request. Currently i am under 249 plan. Which was not my request. Please answer my below queries? 1 . I was asked for 299 bright corporate plan, why i got 249 plan? 2. For changing plan from 399 to 249 why i need new sim? even i can do it online? 3. For just changing a plan why my connection got disconnected for 2 days ? 4. If it is not possible why it was not informed me ? 5. Why idea collected my Official id proof?

I have applied for mobile number Portability (Mob.[protected]) on 22.06.2015 from idea to vodafone vide communication ID-437515 in New Delhi District, Delhi. Vide reference given above, the time period of portability system is maximum 7 to 8 days as per TRAI Guidlines. This is to bring your kind notice that till date i.e. approximately 15 days no action has been taken by the IDEA CELLULAR . This is clearly against the TRAI norms.

It is therefore, requested that look into the matter and action may be taken as early as possible.

(Salinder Singh)
Mobile No. [protected]
Email: [protected]@gmail.com
New Delhi (District)
Delhi-110001.

This is to bring your notice, i am using IDEA post paid connection No [protected] last 8 months. on 4th July i went to B10 Vasantkunj, New delhi Idea showroom with my collegue to portable my no from postpai to prepaid. i have asked customer care executive, how much was my unbilled amount as on same day and he calculated and said it was almost Rs.800/- then they have suggested me to change bill plan to Rs.175/- i hav agreed and signed form and submitted my PAN Card copy too. My netpack 1GB was credited to my account on 17th July and after one week i recd msg that ur remaining Data is 400mb. i was surprised becoz in daytime from 9 to 6 i am using WIFI from my office. the same was happing to me twice. so i hav enquired abt the sme but CC executive wre unable to get history. i have asked that girl to activate booster pack for Rs. 100 (300mb) she has not done. i was waiting till 9 then i activated thorough SMS. Surprising thing is for 4.65mb you have charged Rs.21/- today i hve recd a msg from IDEA that my Outstanding amount is Rs.2210/- Kindly confirm how it was charged and i need to get my history of data usage and call history from 17th to till taoady. and kindly block my no as early as possible. as per ur M:, my data usage 1.07, GB. unbilled usage charges Rs. 161.44. data balance left. on ur 300MB pack 265.342MB. Expiry aug 02 2015.

My mobile account balance was about Rs 25 today at 8 pm.. then suddenly a message came from idea whre it was written about deduction of money and activation of some video and all.I am really unsatisfied with thse kinds of services from Idea. I have been using idea fr about a year and had to never face such problems.I will b regreting myself if I am not getting the refund of Rs 21 as soon as possible. My mobile no. is [protected] from which the money has been deducted.

I recharge Rs 39 for benifit of idea to idea @10 paisa per munite. This facility valids for 21 days but aftr expiry of 10 days i do not get such benifit. I calld on customer care.3 times nd all the they all give me different reason for extra charges..such as sir this offer valid for 10 days but i have massage 21 days validity.and sometimes they said sir this offer is valid for 30 days..but for system down they failed to give proper reason. They all messing me up by different informations. My phone number is [protected]

Recharged Rs 199 - 2G internet - 2GB FUP (beyond unlimited) on friday 3/7/2015. I didn't get 2GB FUP credited in my account. Speed is pathetic mostly not even 1KB/S. When I contacted customer care they said theres some technical issue and wait for few hours. I tried again and again they said the same thing. Tried again next day they said that crap again and said it will be fixed on sunday(5/7/2015). I tried contacting them again on sunday, these stupid agents dont understand anything and saying to clear browser cache or reset default APN. I tried that and it didn't fix the issue. I dont understand why they are cheating customers with false expectations. I demand an explanation or refund for this pathetic 2G internet. They can claim for whatever data usage usage happened afterwards, not even 5MB i hope. I just need my money back or a resolution with 2GB data FUP credited asap. Regards, Javid Hussain [protected]

my idea sim is not activated which bought from muvattupuzha on july 2nd. the new no is [protected].this no is not activated even after 4 days.this is a real difficult for me.i didn't think this much long.so please activate it soon.if there is any problem kindly inform me as soon as possible.

I am Dr. A. M. Kossambe, from Margao - Goa. India ( 403601 ) Idea has been my cellular service provider right from the time cellular services started in India. My cell is [protected]. On the Bill of 19th May 2015, I was charged for Nepal Roam ( International Roam ) For 24th, 25th & 26th April 2015. The same was paid immediately & in full. On the Bill of 19th June 2015, I was again asked to pay for the same Nepal Roam for the same dates namely 24th, 25th & 26th April 2015. I went through the items & the items were also Same. I immediately brought it to the notice of my Idea Service Agent " Global Telecom" at Pajifond, Malbhat, Margao - Goa. They collected the hard copies of both the above Bills and lodged the necessary complaint to the IDEA Head Office. Till today 5th July 2015 ; this complaint has not appropriately looked into. The following are the SMSs I have got on my above cell from IZ-IDEA : - Wed. 24/06/2015. Idea Mobile bill for 19.06.2015 amounting to 5168.74 has been dispatched. - Fri. 26/ 06/ 2015. your concern on Billing Discrepancy is registered with us and would be actioned within 03/07/2015 09:33:37 AM through Communication Id C1-[protected]. - Sat 27/06/ 2015. as discussed we are unable to process your interaction acknowledged earlier via 66hrs. through Communication Id C1-[protected]. Fresh Communication ID will be sent to you shortly. - Sat. 04/07/2015. today is your due date. Please pay bill for Rs.5168.74 immediately to enjoy uninterrupted service. - Sat. 04/07/2015, Your Payment of Rs. 1770.00 made via ref. number 94929262 has been processed successfully. - Sun. 05/07/2015. Your due date is over. Please pay your bill for Rs.3398.74 immediately to avoid barring of services to non Idea numbers, STD, ISD and Roaming. The above Bill be immediately corrected & the matter resolved.

My name is Imran Sherwa from Mumbai. I have been using Idea post paid for the last 5 years and have 4 post paid numbers under my name. Last month one of the numbers [protected] was charged Rs 149 for 2 SMS MT. I, in my wildest dream didnt know what this meant. I spoke to the customer service and they said i had 2 game popups which i clicked and so was charged that amount. I told them why the hell did i get the pop ups in the first place and if i did get the pop ups they didnt say any charges were going to be incured. The customer care refused to refund me back this charge which i now came to know is a new scam by Idea cellular in looting consumers as they have lot of consumer complaints in many consumer complaint forum. I didnt pay that Rs 149 and paid the balance amount before the due date. After a few days i get a call and my services were stopped for not paying the scam charge of Rs. 149 for the SMS MT. So i paid the amount lodging another complaint with the customer care talking to the manager but still the complaint being unheard. And now i get this month's bill adding up Rs 50 for late payment charges. Simply ridiculous Seriously this is enough from Idea now. If i dont get the refund of Rs 149 + Rs 50 then its i am switching off all the 4 post paid services to vodafone corporate plan. Atleast they charge what we use and there are no scam charges there with them. If Idea Cellular is listening the give me my hard earned money back or lose business from 4 post paid numbers. I am not going to take this from you anymore. I am very sure these people will beg me for not switching their services when u port your number to another service provider. So for those either refund me my money or lose a loyal customer who is not going to take this anymore form u. Remember unethical practices are not going to help u survive in this competitive market anymore.

kamalakannan, already I send the complaints again I send one more complaints lost sim a 3 months ago(i dont know exactly), so kindly deactivate the sim card immediately. I have been calling Customer care but they are replying again and again different number to talk plz i request to plz deactivate as soon as possible. Details:- Mobile No. - [protected] ( Idea )...