Idea Cellular Complaints & Reviews

I port in my number [protected] in Idea on 08-Jul-2015 and also succefully completed my televerification on same day by dilling 59059, but after 24hrs mobile number services not activated. I an continuslly calling on [protected] Idea appellate number, but nobody giving me the propare answer. Very bad service by Idea.

sir/maam i am charvin bagmar and i am using the idea prepaid network services for last 5 to 6 months my mobile no is [protected].sir on 9/7/2015 at about 10.54 pm i had recharged a sum of 100 rs which was came at the same time and after few minutes a named icandytv serviceautomatically started in my no which i had not activated and there was a deduction of 45 rupees from my balance when i called the idea customer helpline they told me that i had activated the same service on 6/7/15 through clicking a link on internet but i had not do so and also i had activated dnd service when i told them that how a service is started through internet with deduction from your mobile balance because it is normally seen that a service can be start with payment through atm/netanking/creditcard etc through internet but they did not give any satisfactory answer and when i told them that i never started such service than they didnt give me a perfect answer and when i demanded my balance they are not ensured me to payback my amount and cut the call

I am having 5-6 idea nos within my family, and all of them postpaid connections.Out of these two phone nos.{[protected] in the name of Rajiv Wahi and[protected] in the name of Yogendra Wahi] were being sparingly used and I wanted to switch them over to prepaid since we were unnecessary paying the rent for very less usage. Inspite of my several visits to your local outlets I could not get the nos. shifted to prepaid connection.I also requested your executives to suspend services on these two nos.so that I do not incur further rents, but my requests were not heard and now I am asked to pay rentals for subsequent months also which have piled up and I am not in a position to pay them, my first complaint was made on the 29th of May 2015 and till date several attempts to settle this issue has fallen on deaf ears.Kindly provide me with a fair solution failing which I will feel disappointed with your services and will feel constrained to surrender my other IDEA nos.also and choose a better service provider. It is upto you ------TO COME OUT WITH AN IDEA sirji

Sir/Madam, I Sunayana Dhir W/o Mr. Sukhen Dhir (Advocate) resident of Hno. C-37/1, Urban Estate, Phase-1, Jamalpur, Ludhiana, had got the post paid no. [protected] from Idea Galary Jamalpur. On 7th July 2015 I had gone to said Jalampur Idea Galary for permanent diconnection of said number but the sales/office excutive lady, Ms. Isha refused to take my permanent diconnection request for the aforemention number on the lame excuse that the deactivation requests are / can be given only at the end of billing cycle. Please note that no such embargo is created by TDSAT or by any other appropropriate authority that customer of post paid mobile cannot get his connection disconnected inbetween the billing cycle. By giving such lame excuse for wrongful loss to me and wrongful gain for Idea and Jamalpur collection centre / Idea Galary, gives me vaild legal right to file criminal complaint against Idea and its staff for misleading me and causing mental agony and physical harrasment, without any reason. I hereby again call upon the Idea and its staff of Jamalpur Idea Galary to immediately take my request for permanent deactiviation of post paid no. [protected]. Sunayana Dhir W/o Mr. Sukhen Dhir Advocate. # [protected].

My name is vikram ghanvat my mobile number is [protected] and Account number is[protected]. I have been charged Rs. 780.31 in the bill for the month of June, 2015 by idea mobile services. My Current plan of Rs. 299 per month includes 1000 free minutes as well as 1 GB free 3G Data for lifetime. If this is so then why you have added additional charges for internet feature . I have used extra data which was out of 1GB limit so you have already charged Rs. 144 (Based on extra volume used) which is fine. But Rs. 250/- charged for internet feature is not acceptable as per plan given to me at the time of Mobile portability. Requesting you to check this and reply back why additional Rs. 250/- being added in my bill for month of June 2015. Kindly check and reply back. I look forward to your response.

I am facing network problem in my home. There are only one point network signal located in my phone. But maximum time no network coverage. I have submitted Complaint regarding this many time but No permanent solution provided by you. Thank you. Omprakash kumar At- jalpurwa Po- mogal biraicha. Gopalganj bihar

Most urgent attention required…

Dear Customer care team,

I have three Mobile No. of idea as follows :-

1. [protected]
2. [protected]
3. [protected]

For my two no.s I want to change the plan of Rs . 99/- only cell no. ( [protected] & [protected]), I have approached your agra office but always failed to do so just because your agra office do not want to pay attention on my request, but at last I had to approached you I want to change the plan of rs . 99/- MONTHLY .

IF YOU can not change I will go for the portability to Vodafone just next to my office, they have very cooperative staff, and they will do the service according to my need .

I can not tolerate this kind of behavior of the service staff .

If the plan is not being changed in 24 Hrs time I will immediately put the application for the closure of all my idea mobile .

Please revert me back immediately .

Thanking you & looking forward for the best remedy .

Rakesh Sharma
( General Manager )
Hotel Atithi
Tourist complex area,
Fatehabad road
Agra -282001
Mobile No. [protected]

I have checked recharge plan on Idea Self Care *121#recharge inf0 STD Recharge Free miutessRC108 it states "recharge kare rs.108 se aur paye 9500 local/national secs free. pure 28 dino ke liey" but i got only "8600 Seconds", this is not the first time i am recharging with the plan(RC 108) for last 3 monts and every time I got 9000 seconds instead of 9500 seconds. I have called Idea Customer Care but the said the plan has been changed, but Idea Self Care is showing 9500 seconds with RC108 from 3-4 months. I am very disappointed with this kind to act of IDEA. What is the fun of advertising "IDEA Showroom" if it only misguides customers

Hi,

My name is vishakha [protected], i have been using this idea service for the past 9-10 years .

I have been badly harrassed by the customer executive by not resolving my issue .

My balance is contionuosly getting deducted without any reason and when i am checking my balance in fraction of seconds it is showing diffrent balance.

There is a glitch in your system and for which i have lost my rs 400/- above than that mental harrasment .

I want one executive to completely adress my problem by calling me as, i am encountering 6-7 executives and in every call i have to explain the same thing

Since morning

Ihave spoken to

Abhishek singh

Harpal singh

Shivani

Neetu

I have been charged Rs. 1187.00 in the bill for the month of June, 2015 by idea mobile services while my average consumption has not been more than Rs. 125/- per month since the day I have opted for the above connection. But my query to your local office at idea Salt lake revealed that I have opted for GPRS/Internet option with unlimited plan of Rs. 950/- per month hence the inflated bill during the month of June, 2015. In this context, my request to idea is to kindly inform me how and when I have opted for the same as I can remember neither me or anyone in my family ever opted for unlimited GPRS / Internet connection against the given mobile number. Incidentally, I may also inform that besides the above number I have other three running numbers of idea which are [protected] ( migrated from Vodaphone), [protected] & [protected] (both migrated from BSNL). I am sorry to say that if transparencies are not maintained in your billings, I will have no option but to think seriously about other connections too. As it requested, the requisite documents confirming opting o[censored]nlimited internet connection may be provided in my registered Email ID viz, arunabh.[protected]@nic.in . Last but not the least that the connection No. [protected] may be discontinued with an immediate effect. I have cleared all dues vide Transaction ID DSMP[protected] Regards, A. Bhattacharyya Research Officer National Commission for SCs Govt. of India Kolkata

HI, my no. is [protected]. i rechrged my phn with rs299 internet pack. but the pack was not activated or what my net is not wotking and all my main balance is gone trying to use the net . i called customer care twice but no response. i am very frustated by the idea`s customer care service so please revert back to me as soon as possible.

Dear Team, Please see the below mails that i have send to idea customer care. Till now i did not receive any reply from their side and solve the problem... Payment failure but cash debited... Inbox x ginoy george Jul 7 (1 day ago) to pgsupport Dear Team, I have recharged my mobile number [protected] yesterday through online(debit card)payment. INR 97 has debited from my account but the recharge was not successful.please see the details below. Please do the needful at the earliest... Sl No. Transaction Date Transaction partculars Transaction Type Amount 1 [protected] TO ECM/7494/Idea Cellular_BD \Idea Dr. 97.00 ginoy george Jul 7 (1 day ago) to customercare, pgsupport Dear Team, please do the needful for the below at the earliest... pgsupport Jul 7 (1 day ago) to me Dear Customer, Thank you for writing to Payment Gateway Support. This is with reference to your e-mail dated July 07, 2015 regarding the payment status towards aforesaid merchant. We have checked the transaction details and find that the payment has been successfully settled to the merchant via transaction reference number: DSMP[protected] for Rs.97.00. Assuring you of our best services always, Warm Regards, Abbas Sayed Payment Gateway Support BillDesk From: ginoy george [mailto:[protected]@gmail.com] Sent: Tuesday, July 07, 2015 9:26 AM To: [protected]@billdesk.com Subject: Payment failure but cash debited... Dear Team, ginoy george Jul 7 (1 day ago) to pgsupport Dear Team, thanks for the mail and please activate my data plan at the earliest... ginoy george 1:00 PM (23 hours ago) to pgsupport, customercare Dear Team, Please activate my data plan at the earliest... ginoy george 3:16 PM (20 hours ago) to customercare Dear team, My data plan is not yet activated till now. should I contact higher authorities to get it done? ginoy george 11:51 AM (22 minutes ago) to customercare, pgsupport Dear Team, Any updates on the below... if it is done before 5 p.m today I will go for legal procedures and I will post it in social media with all evidences. I need a quick reply from your side also. ginoy george 12:06 PM (7 minutes ago) to ccare.kerala, pgsupport, customercare Dear Team, Please do the needful at the earliest... [protected]@idea.adityabirla.com 12:06 PM (7 minutes ago) to me Delivery has failed to these recipients or distribution lists: ccare.[protected]@idea.adityabirla.com The recipient's mailbox is full and can't accept messages now. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message later, or contact the recipient directly. Sent by Microsoft Exchange Server 2007

Dear Sir, I kind information please close my idea prepaid sim no [protected]...because it has been lost by mistake...i was suffering from dtc bus from sec-34 noida to atta sec 18 noida but mobile has been lost whenever i find my mobile. So Kindly requested to you please close my idea sim [protected] no any person use something wrong Regard : Rakesh Kumar Thakur Pan apypt1286l

My Idea Mobile No. [protected] My Idea Add-on Mobile no. [protected] For my Add-on mobile no., I had activated a 1-GB data booster pack ( validity 30 days) for Rs 250/- on 30th June 1.30 pm On 6-Jul, since this 1gb plan was active, I changed the mobile iplan from 299 to 199 to reduce the data packs. However the data balance showed as 115 only after this change. So I called up [protected] & spoke to the concerned lady on the status of 1GB booster pack. She informed me that no such plan was active. So I changed the plan to 299 iplan again, since I wanted more data packs. This resulted in 760/- unbilled amount as of now. I spoke to your concerned person again this morning on [protected]. However he could give no details of calculation regarding unbilled amount. Kindly note that data usage was within usage limits and hence no extra charges were applicable or expected. This is for your information. I cannot keep paying IDEA excess amounts for no fault of mine. Pls note that I am now switching over to Vodafone today itself. PS: My bill data 4-Jun had similar problem, but i ignored it since it was the first time of error by Idea.

I am latest victim of idea fraud, yesterday I have checked my balance and realized that there are heavy deductions from my idea number. I gave a call to customer center no response. I have not made any calls still balance got deducted. Worst IDEA. ShameLess cheaters..

They have charged me 491 for data use even I had plan upto 10 GB. It was under used, then after they charged me Rs 491. After many follow ups waiver off Rs.375, not fully remains Rs.116. I again fought got refund all. But the same pattern they are started again in this month and says after generating bill for this month they can do any thing. Plz guide how I could take legal action against them. They are cheating. if I would not conscious they charged me the said amount. They must have this kind of practice with other customers. And this time they have charged around Rs1500 for dat usage. Name- Prashant Kr. Purwar Mob.[protected]

I had already made payment of 6k in showroom on 30/06/15 but again 6k has been auto debited through my ICICI bank account on 06/07/15.Need a refund at 'any cost'.Already having a very bad experience with idea past sometime c here: http://goo.gl/1SY2R contact no: [protected]

I am 6-7 yr. regular customer of idea post paid no. [protected](corporate no.).In my june bill adding bill o[censored]nknown number. I complaint on customer care, but he say talk to idea showroom. I went idea showroom he make abuse word for customer care and say to close number. now what is the solution? Could I close this no. or carry on as a regular customer which paid all his bill before due date. my no.-[protected]

Hi... Idea team, This is kishora my idea no is [protected] My complaint regards on a my plan... i have cheated by one your of idea telecaller when she was selling the Sim she said some plan so we are accepted for that, but after activating the Sim I come to know that my plan is worst and worst... And I don't want continue in that connection can pls disconnect my connection and make it prepaid only... Below is the details of for your info... If I didn't get any responses and corrective action on these tell callers... I know further action what to do... I just want to reimburse my value of money and my Sim connection Below are the telecallers has been called for approached to take a Sim Shamala Conduite Infosoft Pvt Ltd banasawadi, near fire station 100 feet road, banasawadi number:[protected] Navaneetha.G Tele Sales Officer Conduite Infotech Pvt Ltd (TATA DOCOMO SALES PARTNERS) Phone : +[protected] Plan explained is monthly rental is 299 1200min local/std free 500 msg local/std free 1gb 3G and after that unlimited 2g free Cal rate is Idea/Idea 20p Idea/Others 30p Idea /landlines 30p I just want to reimburse my value of money and my Sim connection also Regards Kishora [protected]

My No is [protected] in my bill there are charges SMS MT for single SMS charge 45/rs in my last bill idea charge me SMS MT 90/- rs in my bill. i have already ported my number form idea to Airtel, now i am going to clear my last idea bill but that SMS MT charges so please revert my that charge then i will pay my outstanding bill. my account no :[protected]