Idea Cellular — Postpaid Bill Issue : Without informing added 3G Service and charges

yogeshamone

from Panaji, Goa

Address:

Pune, Maharashtra

Hello Sir/ Madam, My name is Yogesh Amone form Pune Kharadi. My mobile number-[protected]. Form last 2 year i m Idea user, I have 3 postpaid Idea connection on my name. I don't know what's wrong with Idea Service... Today morning at 9.29 am Suddenly get massage from Idea service "Your limit is over your crossing more than 1700 rupees." Then contact with CSR as they told me your activate 3G pack on 15th June at 10.51am . Then i told them actually i am doing night so 5.00am to 2.00 pm my sleeping time and i m bachelor so no one living with me then CSR told me actually it's back-end issue, (i have call recorded history) then i ask tell me the person who call me or history about 3G pack. still he saying it's back-end issue. I know it's back-end issue why i suffering from your issue, they stop my outgoing calls . i already using from last year net pack then why i need extra net service. please think on that and reply me and start my outgoing call ASAP. other wise i don't continue IDEA Regards, Yogesh.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

yogeshamone

from Panaji, Goa

Ya always this will be happen you just say we will get back to you shortly, but no one get back to us...
What about toady's status my outgoing has stop even i am not allow to you activate this plan on my number
If you really take care about customer then take action today on words K.

yogeshamone

from Panaji, Goa

Already i activated DND service on date 19th sep 2014 and complain num#
SR# C1-[protected] However i got a call from Csr

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 18th June 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

yogeshamone

from Panaji, Goa

Please check the bellow attachment for DND service activated proof.

Please discard my post paid bill as soon as possible. I don't have financial condition to pay that amount.

Thanks
Yogesh

Idea Cellular Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

yogeshamone

from Panaji, Goa

Hello,

I appreciate for your service...
Till date i Didn't get feedback from you.
it's really horrible when I call you first time you told me "you get a call from customer care center" and when i again complain for I have already activate DND pack then you told me "you requesting for these service "...
really Idea providing worst service
.If Idea need money then beg no need to lying charges.
Thanks & Regards,