[Resolved]  Idea Cellular — Regarding increased credit limit of post paid idea moblie number leading to excess bill of 7500/-

Address:

Mohali, Punjab

This is regarding the post paid bill of September 2014 to October 2014 of the mobile number [protected]. Account No. :[protected] Cellular No. : [protected] IDEA cellular SAMIKSHA GUPTA D/O AVDESH GUPTA H No.# 1042 PREET COLONY BEHIND PETROL PUMP ZIRAKPUR DISTT MOHALI ZIRAKPUR 140603 I was using idea network for more than one year and my credit limit was Rs.1200 till June 2014 and was Rs.1300 till August 2014 and while crossing the credit limit the outgoing and GPRS and all facility was used to BARRED. Alert, reminder call from idea customer care use to come, and ALL the phone facility remained BARRED till payment of the outstanding BILL crossing the credit limit.But this number was not barred on September -October 2014 month as this number was under potability. I applied to PORT my this number [protected] in September 2014, after call from idea costumer care when i refuse to retain idea services and the credit limit of September -October 2014 ( was reset or increased without intimation to Rs 6000. The Credit limit of post paid mobile account increases as per usage of previous months and as per bill payment of previous payments data. Also as per idea customer care reply, credit limit can be increased as per usage of previous months only and as per bill payment of previous payments and also as per customer written request only. However in my case my post paid mobile account usage of previous month and maximum was Rs 1800 only and as per previous months trends I have never use exceeding 1800 Rs. and i have not given any written request too. How my post paid mobile credit limit of September -October 2014 (Rs 6000) was set without intimation and after my PORTIBILTY request only. My limit and maximum usage till date of previous months is not more than rs 1800, than how idea cellular had set limit of ongoing portabilty month (i.e.September -October 2014 ) to 6000 Rs from Rs 1800. The credit limit of September -October 2014 (Rs 6000) was set without intimation which leads to bill of Rs.7500 of September -October 2014. If my Credit limit would have not been increased without intimation my facility would have BARRED at Rs 1800 only as also happens prevoius times also. While crossing the credit limit the outgoing and GPRS and all facility was used to BARRED. Alert, reminder call from idea customer care use to come, and ALL the phone facility remained BARRED till payment of the outstanding BILL crossing the credit limit.But as my number was under portibility my services was not barred intentionally and i was not intimated by customer care for the extra usage. I tried to call customer care to resolve the issue and also mailed idea nodal officer and i was ready to pay the bill as per prevoius month credit limit of 1800 Rs but idea celluar is not ready to adjust the amount, according to them the credit limit can be set automatically and i have to pay the whole bill of rs 7500. Idea is not listening as i have ported my serices from idea to reliance i.e. i am no longer idea cutomer. Bill ([protected]) of month 23 September 2014 to 22 October 2014 is Rs.7396 with credit limit of Account Rs.6000. My question on this is why my credit limit was increased to Rs.6000 from Rs.1300 without intimation and why my facility was not BARRED while crossing the credit limit of Rs.1300 of previous month. If my facility would have been BARRED at the credit limit of Rs.1300 as it was barred last to last month while crossing the credit limit of 1300 there was no chance o[censored]sage of extra GPRS of Rs 7000. Why no Alert, reminder call from idea customer care came, and ALL the phone facility was not BARRED till payment of the outstanding BILL crossing the credit limit. Sir you are requested to wave off the extra BILL crossing the credit limit of Rs. 1300 so that I can pay my outstanding bill within the credit limit and within timelines. Otherwise payment of Rs7500 is not feasible to me and I will not be able to pay Rs 7500. Bills of prevoius months showing credit limit and bill details of [protected] can be provided for details Regards, Samiksha Account No. :[protected] Cellular No. : [protected] IDEA cellular (Before port) SAMIKSHA GUPTA D/O AVDESH GUPTA H No.# 1042 PREET COLONY BEHIND PETROL PUMP ZIRAKPUR DISTT MOHALI ZIRAKPUR 140603 mail. id: [protected]@gmail.com Alternate no. [protected]