Idea Cellular Complaints & Reviews

Dear Customer,

We regret to inform you that your number has not been activated due to customer application form pending from your side. We would request you to contact your nearest My Idea for further assistance with all necessary documents.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. As per your telecon with our customer service associate on 26th November 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

This torture began by Idea GPRS service since April 14 onwards
when without any pre-request Idea started quietly GPRS PACK service on my
mobile and when I came through this via email sent to me that a service was
activated on my mobile, immediately I had made a call to C.care and asked about
the detail and surprisingly they told me this service was requested by me for
which they never-ever able to produce evidence.


Thereafter I emailed to them and got replied that its
motivational package on 50% discount, however I have refused to take such
service but despite several request they first deactivate and than again
activate that and lastly I forced to take unlimited package on higher charges.


Till 7th Nov. 14 some how I bear this torture and thereafter
I decided to finally stop this GPRS service completely and made a call to
C.care but till 9th Nov 14 the service remains activated than again I made a
call to C.Care executive and finally GPRS services deactivated. Here important
point to be noted down that my bill generate on 10th of every month.


On 11th Nov. I received shocking bill whereas Rs. 514
charged made for GPRS data usage between 7th to 9th Nov. I surprised, how it is
possible??? Thereafter I again made a call to C.care and shocked to knew that
on 7th Nov. 14 the customer care cleverly deactivate the GPRS unlimited pack
but kept on GPRS services on pro-rata base...I wrote several mails but all
in the veins they never responded over the mistake neither they realize the
customer pain. My points are:


1. When request made on 7th Nov. 14 to completely stop the
services of GPRS. Than why it was not stopped


2. When already unlimited pack was there till 10th Nov. 14
than how excess date usages charge can be levy for the data usage between 7th
and 9th Nov. 14?


Even their telephonic C.care always talk rudely and don't
have sense how to talk with customer, my this number is corporate connection
despite that they are behaving in highly unprofessional manner. I have three
phone connection from Idea and thinking about to switch to another operator.


Navneet
[protected]

Dear Customer,

We regret the inconvenience caused to you. We have thoroughly checked your Idea account details and it is found that the charges are levied correct in your bill towards GPRS as per plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Its not acceptable at all, since I have requested to completely close the GPRS service on 7th Nov. 14 and cleverly executive only closed unlimited GPRS pack and kept started default GPRS service. I had never been informed either through SMS or EMAIL that only pack service was closed and default service would remain open.

Thereafter I continued use the phone till 9th and thereafter since my bill generate on 10th of every month I again call back to your C.care executive for closing the GPRS service.

My point is when on 9th Nov. 14 complete GPRS service closed than why it was not done on the request made on 7th Nov. 14. This unlimited pack was till 10th Nov. and making the call was to close the entire GPRS service not for closing only unlimited pack. The charges made between the period of 7th Nov. to 9th Nov 14 is highly unjustified and unethical and shouldn't be made.

I can make the payment after deducting 515 (plus service tax etc.) and deserve to pay.

Finally I have decided to switch my all connection from IDEA to another service provider considering its repeatedly unethical charges and unfriendly customer care behaviour.

Dear Customer,

We apologize for the inconvenience caused to you. We tried contacting you on your Idea number but we couldn’t reach you.Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

My personal Mobile No. is [protected].

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We apologize for the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We apologize for the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 24th November 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

I purchased an IDEA SIM with Number[protected] from a Retailer.
I received a call and verification details was provided, and the Representative confirmed over the phone that the SIM will be activated within next 24 hours. This happened on September the 4th.
I could never make or receive any calls since then.

I went back to the dealer, and he contacted Idea Customer Care - Phone Support.
They asked me to go to the nearest Idea Office.
So I went to the Office at the Below Address.
National Highway 7, Siddanthi, Hyderabad, Telangana 501218

The Representative there said that as per the Siebel Records, it shows that this number was activated on 5th Of September, but was again deactivated on 10th of September, on FC Grounds.
Now this number has been reassigned to some other customer in Kurnool.

How could this happen. I have got no intimation either about Activation or Deactivation.
I have never been able to make any calls.
And how come a number after being deactivated was re-sold in the market without completion of the usual 3 month cycle?

Anyways, the representative at the office asked me to contact the grievance team and explain my story.
I got sick of running around and told him I only wanted to make some progressive moves and not investigate into what went wrong, because by now I had already lost my number.

I asked him to give me a new SIM(any stupid number) as a gesture. At first he was reluctant.
After talking to the Manager(Mr. Naidu, Ph:[protected] and having been through lots of discussion, he agreed to provide the SIM, but asked me to again recharge it with Rs.102/-(I was already at Loss. Not to mention the time, effort & money spent for the Old SIM's Recharge and in running from pillar to post about this issue)

Now, the replacement SIM Number provided is [protected] on 20th of November.
I got a message to call 59059 on my alternate Number again for verification.
I tried a hell lot of times now, but it says that number is invalid.
What's going on with IDEA, are they serious about their business?
I don't think they are going a long way...
I have no good words for them going forward.
I haven't even started using their services and I've been through nothing less than HELL

I need my [protected] Idea Number to be activated.
ASAP

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We request you to dial 59059 for tele-verification process & verify your details to activate your idea number. For further assistance, please contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

That is what I mentioned towards the end of my complaint.
Kindly read the entire case.


Now, the replacement SIM Number provided is [protected] on 20th of November.
I got a message to call 59059 on my alternate Number again for verification.
I tried a hell lot of times now, but it says that number is invalid.

I'm unable to connect to Idea IVR at all.
So what can you do for me now ?

Can you activate it from your end ?

I'm unable to connect to Idea 59059 IVR at all.
it says that number is invalid.

Is someone hearing me out.
Please get this resolved..

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We apologize for the inconvenience caused to you. As per your telecon with our customer service associate on 23rd November 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the VAS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular