Idea Cellular Complaints & Reviews

Dear Sir, This is with reference to my Postpaid Connection application form no.- [protected] and received Sim card no.[protected], the sim card activation is still awaiting. I have submitted the request on 10th November and the security amount of Rs/- 300 had already been submitted on the same day. Not a single Idea official has approached me including Mr. Prem (whose contact number was provided) for address verification. I am so fed up with the services that its an request to either activate it by today or refund my money. Thanks, Amrita

From April 14 onwards I am receiving unwanted GPRS services despite making several request to IDEA for closing it. Initially they wrote me that its motivational package with discount of 50% thereafter by each month they started increasing charges and lastly I was forced for end-up with opting unlimited option since I am having smart phone with tonnes of application loaded which automatically started downloading. On 7th Nov 14 I decided to stop finally GPRS service since 3g service I have already in my another phone and made a call to C. Care to stop the GPRS service immediately. Here one important thing to be noted down that my bill generate on every 10th of month date. Shockingly despite my clear instruction C. Care cleverly closed the unlimited pack and kept remain on the DEFAULT GPRS service neither I received any mail notification or SMS for such action. I thought that my GPRS service still not closed and used the phone normally. On 9th Nov 14 I again made a call to know the status and surprisingly they told me that GPRS PACK service was off on 7th, however default service remain kept open...SURPRISED ME A LOT...HOW FOOLISH IT IS... I jolted when got my bill they had charged whooping Rs. 515 for GPRS data for just 2 days (i.e. between 7th to 9th) despite knowing the fact that I have unlimited GPRS pack till 10th and they made unreasonable charges. Thereafter I made a call on 11th Nov to C. CARE and some Gayatri attended this call and talk to me rudely. This is corporate connection and I asked how they can kept open the default service when I asked to stop all GPRS services ...She simply told...THIS IS THE PROCEDURE AND YOU HAVE TO PAY... Now I am fad-up with post-paid service of IDEA, their C.CARE response is very poor and lot of times I wrote to IDEA and unusually every time they took enormous time to resolve the issue. This time also I made complaint on 11th November and according to them the problem should be resolved by 18th Nov. Still I am waiting their reply and considering to rid-off from all services. Navneet [protected]

Dear Sir/Madam I have ported out my mobile number [protected] to another network. it was postpaid connection. Amount left after clearing all your dues has not come to new ported mobile number. Please transfer balance left at to new account at BSNL with same numer. I ported one account at Idea does not mean that we are not customer of Idea. I have still 2 mobile numbers of Idea. Please do the needful. [protected] was mobile no. at your domain [protected]@gmail.com Email id registerted with you. -- सादर अरुण कुमार

I am writing this to you to notify that my idea no. having Account No.[protected] showing abundant amount of bill (Bill No. [protected]) for the period from 23-sept-14 to 22-oct-2014. On verification I found that my normal 'MUM_Voice Data Combo 399' rate plan got changed twice to other rate plans without my confirmation during the bill period due to which data charges are levied to me. And bill also showing Charges on Data Pack Pro-ration # with the total amount of 2251.57Rs. Same I raised to idea customer care many a times via call and emails but no one from the team is concern about the issue.

Hi team, I am facing problem with internet data deductions from last one month on my idea no. [protected]. The problem is that with in the time period of one month I was supposed to recharge the internet pack four times. I normally recharge with 105 pack which gives 300 mb for 28 days and which is enough to last for 20-25 days atleast if someone is using only whatsapp and some other normal sites on opera mini browser. But internet data deduction on my number is not equivalent to my actual internet surfing and downloaded data. I am using my same android phone from the last three years and I am well aware of internet surfing and dowloading data usages. When I disconnet the internet on my phone then sometimes suddenly it shows last usage was 40Mb or 50Mb even when I have not accessed to heavy websites or downloaded any data. I have my personel laptop and dongle for downloading purpose so I dont do this on mobile but still the data deduction is on too much higher side. Regarding this matter, I talked to idea customer care team but they also could not give me the proper explaination. So its a request to you to please look into this matter and solution.

Hoping, this Escalation mail will give the solution of my present problem. This month 3rd Nov 2014, I have approached Ms. Josh Telecom based on our Idea customer care suggestion and placed request with them to switch over from Vodafone network to Idea network. The entire requests have been collected from me and provided the SIM card and all formalities are completed both end. From 15th onwards I started to use Idea SIM facing the problem with signal issue and every time coming out of building making my personal calls is very challenges for me for avoiding the trouble, I approach Ms. Josh Telecom and requested to suggest or provide the alternate SIM (could be reason of SIM) but they responded message stating that:-  Sir, Madam is not available now. Please call after lunch (15-Nov-2014).  Sir, Madam just now went outside. You may call 05:00 PM (15-Nov-2014).  Sir, Madam is on another call, you may call on Monday (15-Nov-2014)  On 17-Nov-14, the supervisor replied that “If you have any signal problem we cannot correct and do anything, moreover we never invite you to take idea network”  Moreover, if you are not interested to continue you may switchover to Vodafone. This is way the support person will speak to customer. Also we are not getting the phone no’s just not free of cost. These kinds of approaches losing the idea company credibility. Anyways I explained the whole thing again to this to customer care person and asked him if he can do anything. He replied with the action will be taken within 45 Hrs (communication id C[protected]. Still no response….. Again, went back to Idea customer care explained whole things again with what was the problem I faced with Ms. Josh Telecom, they provided the one more complaint id and said that will be responded within 66 hours S[protected]. I would like to place personal request to Idea to take action on Ms. Josh Telecom Customer Support member. Hopefully, you could understand the customer pain and take necessary action on them and solution. Looking forward to hear from you. Regards, Jayaraman SV

maine 7-11-14 ko mera mobile number postpait se prepaid ke liye apply kiya tha, mera postpaid number([protected][protected] ko deactivate hua hain, lekin aajtak mera number activate hua nahi hain. jab main MY IDEA store mein jata hun to "aapka number kal activate ho jayega aisa jawab 4 din se mil reaha hain

Name entered as Arun instead of Arjun. Repeated emails and requests are ignored by Idea Team. Mobile number [protected] has been issued in a wrong name which is an offence under TRAI. Negligence is being ignored by muralikrishna.[protected]@idea.adityabirla.com who provides corporate connections in Commerzone, Yerwada, Pune

My name is Padmanabha Iyer. About 3 weeks ago, I had purchased an IDEA PREPAID SIM CARD for Rs.100/- and was told that it comes with 1.5 GB data and 100 min free calling for free. I had submitted all required documents for proof. I was informed that the SIM would be activated in 24 hours. But even after that time it was not activated. When I contacted customer support, there was no proper response for the problem. I am waiting so long for the prepaid SIM activation. I kindly request you to activate my SIM card along with the free 1.5 GB data usage and free 100 min of call for which I paid a sum of Rs.100/-. The required details of my SIM card as seen in package are as follows: Mob No.[protected] SIM No.[protected] Please do send a positive reply to my message as early as possible. Here is my current contact number: "[protected]". Thanking you, Padmanabha Iyer.

Dear Sir, I am having a postpaid connection ([protected])of idea celluler ltd. From begining i am getgting increased bill of rs.938.62/ sience october 2014 and no explaination o[censored]sess (tyoe adj), i requested for soft copy of my bill but i never get my bill of my uses company also not sent my hard copy.after that Each month i personally calls to customer care many times regarding my bill details. my bill date is 12nd of every month and 16th is due date. Every month i gives request 6 to 8 times but from last two months i am not getting my bill details o[censored]ses of Rs.- -938.62. i tried to login complain to customer care with complain no.- Comm Id# C1-[protected], they closed without giving any clearification or detail, i paid all last five bills, having proof too From this month idea stoped my all services without giving any intimation and clearification. i am totally fed-up. i tried to contact with customer services and more like Umesh- [protected], East Delhi, sameer choudhary- [protected] and east delhi customer manager Manish- [protected] but no one resolved my issue. Please arrange immidiate solution, otherwise i will go to consumer court and never use idea services and convienced my all friens & relatives to port from idea to other network. Even after stoping mmy all services for unused services they raised payment from 900 rs to 1400 rs. its not justified. payment.my connection no. is [protected]. Hope i wl receive a favorable response from ur side. Wth regards Chandan Kumar

Dear Sir, My idea number is [protected]. I need my idea call detail time from 25 october 2014 to 18 novenber. please send to my mail id all in comming and outgoing telephone number also need Regards, Noble antony my email id- [protected]@yahoo.com

Dear sir. I am old customer of Idea cellular. Want to discuss about 2 complaint to you. 1) my no. [protected], net setter ZTE 3g 21.6mbps (MF667) using from past 2 months. I am using windows 8 and the issue is when I plug in laptop it works but in 2g network. There is no setting shown to change 2g into 3g. This is already informed to your customer care many times and even gone to your local office near ambajee bazaar, gorakhpur, jabalpur, madhya pradesh and met your IT team but they ignored and not solved my issue. I am paying for 3g speed but using 2g speed, I feel this is not fair. Request to resolve the issue or make arrangement for quit and refund. 2) I am using Grand 2, samsung phone dual sim. in my idea sim call forwarding is activated and can't be diable it I try to disable message use to come { unsupported by operator } in this case your executive (idea customer care) said to format / reset your phone that I've alread done but still the issue not solved. ([protected]) Kindly suggest what to do. I can't understand why your staff is not responding me. I am disappointed from idea services. Expecting a positive response from your side. Regards:- arjun singh

MY pre-paid IDEA Cellular no is [protected] (pune). on 12 nov'14, there was a promotional call from idea regarding free of charge activation of dialer tone for 3months.on 13th, they sent sms regarding activation of free of charge dialer tone. On the same day, they send a sms regarding charging of Rs. 125 for dialer tone activation for 6 months. I call idea, talk to Mr. Ganesh regarding deactivation of dialer tone and return of Rs. 125. But he refused to do so. I think this is one of the fraudest act for looting customers. Please take strong action Regards Rupon Sinha alternate no [protected]

Dear sir, I wanted to bring under your kind attention that i had taken a new ADD ON number [protected] on dated 20.10.2014 of yr co. but i m sorry to state that yr sales staff harassed me a lot by their working, their behaviour and their lieing practices . sir i had taken rs 99 plan but they changed it their own of rs 199 .this i came to know when i was told to call 59059 only initially they committed me that no will activated in 48 hrs. but this could not. verification man did not came in time even after taking time from me.Till 10-11 days no one was bothered about activation of my number. I am forced to made this complaint so that you people get aware what they are doing in market.sir now different persons are calling for activation. they harassed me for 12-13 days. I have told them send any senior sales person of IDEA co personally to meet me and change my plan too . I have already an Idea no since 3-4 years. I will not pay any bill for [protected] if raised by yr co. with regards

I purchased a new Post Paid connection of IDEA from a local shop. I paid 300 Rupees as security deposit for the same.Idea sent a person for verification process two days later. He verified all details, and asked me whether I was employed or not, I replied I'm self employed and I own a construction firm. I have all the documents to proove that including my DIN no., PAN no. ITR (past 4 years). After two days when I enquired about what happened to the sim and why isn't it active yet. They said that my profile has been rejected and the reason is Low Profile (person is unemployed and thus can't pay bills). I didn't know why he did that. I asked the shopkeeper he told me whether he ( verification guy) asked me for some money. He then told me if I would have given Rs. 50 more to the guy my would have been active by now. I wonder if Idea even wants to add numbers to its customer base or it is just satisfied with the existing income. Poor verification process of Idea.

I was used Idea number [protected] for month with unlimited std plan from march 2014 and on 1st of August my outgoing automatically get disconnects without any prior information.I called customer care they asked me to visit Idea outlet. So i visited Idea Outlet where i bought the sim and plan. But i didn't get the proper reply for disconnection and solution for activation. So i asked to close my connection and return my deposit Rs.500 but the refused to do so. I came out saying i wont pay the bill till i get my money back and holded the last payment of Rs.1126.97 . Next month i got updated bill for Rs.1575.27. So i asked the reason for the extra charges and the explained the older trails via mail case ID: E1-[protected] september 8th. Their reply is nothing but i need to pay the said updated amount and i will get my money Rs.500 cheque to billing address. Without my fault why i need to pay extra.So i asked to adjust Rs.500 in the bill and send the remaining with reversal of the fine so i will close the account. But again and again the same response only i got and got the next month bill rs.1924.6. Even after i have given conformation to close my number of 15th September 2014 Case ID:E1-[protected]. Then i asked why again it is charged even after the conformation of disconnection.Again i got the answer nothing but i need to pay the said amount.Again on 10th October 2014 case ID: C1-[protected]. I send detailed mail about the all issues and reply given by support and again asked for the disconnection, but i never got a reply for this case ID and next updated bill of Rs.2119.43.And got a sms saying if i am not cleared the due legal action will be taken in 2 days. So went to the same outlet to close the account and stop the harassment from Idea. But surprisingly i came to know my account is still active. So asked to close the account and adjust Rs.500 Deposit in bill so i can pay remaining and close once it for all. But they cant do it only after closing the account the Rs.500 Cheque will send to my billing address. Sadly i have vacated my rented(billing) address as my agreement is ended. I asked the solution how will i get my money then but no conformation for the same. So again i didn't paid the payment and mailed again about the problem Case id:C1-[protected], but thier reply is just i need to pay the said payment and will get my cheque in the billing address(So how dump is me or the replier). Again i asked the same question elaborately finally i got the reply as i never asked for closing the account." Even i have mail trails and proof they are lying that i never did that" and the cheque will send to billing or any of the local address. How will i believe them???. So i tried to write to appellate.[protected]@idea.adityabirla.com, but mail rejected. So i am writing in the forum even i found same complaint from one of the user from kolkatta. If anybody responsible in IDEA cellular, kindly try to solve the issue. Now my Issues in short. 1)I want to pay extra than my first bill amount because the disconnection was did by IDEA which is not my fault. 2)Let me know the solution for getting my Rs.500 deposit back as i vacated the billing address. Awaiting your reply. Thanks and Regards T.Boopathy [protected]

[protected] I HAD TAKEN IDEA POST PAID CONNECTION AND MY SIM TILL NOW ITS NOT ACTIVATED MY MOBILE NUMBER IS[protected]...I NEED TO KNOW THE REASON FOR IT AND EVEN HOUSE VERIFICATION ALSO HAVE DONE ...WAITING TO RESPONCE FROM YOU REGARDS SIJESH

Dear sir, I would like to inform you that i have used idea postpaid connection last 3 month after that i have submitted my connection and all unpaid bill. My phone number is [protected]. In that time customer care executive told me my deposit money will be provide by cheque form the idea cellular company. but still now i will not get any cheque form the company side. please look into this matter as soon as possible and resolve my problem. Thanking you Arnab Das ([protected])

i am santoshkumar am using Idea mobile postpaid Sims [protected] and [protected]. i want to convert to postpaid to prepaid . so am visit Ashoknagar, Madinaguda, Madhapur Outlets . that all are giving same answer we dont have prepaid Sim cards. i cant understand that all are how will maintaining outlets without Sim cards since three days. here am cleared balance payment also. then i called customer care two times and talk with Rajini([protected]) Vinodkumar([protected]) they answer am connect to our superior that both calls are not connect to that Officer. wt can i DO now plz help me how to raise the complaint about those all people.

I am Akhilesh reddy vangala, my phone number is [protected]. i have ported my mobile number to your idea network last month on around 27th. my problem is that i got a call from your customer care service and told me about 199 rupees post paid offer but when i paid for the particular plan i got a call from the service centre saying there is no such kind of 199 rupee post paid plan, that's ok they said its gonna be a better 299 rupee plan per month which holds benefits for 600 local minutes and 250 mb data and 150 messages per month. i agreed for the plan. on 13th of november i got the un-billed bill of rupees 895.75 which is not at all fair for which i have used only 112 mb data and 52 messages and some limited amount of calls in list detailed. i called on your customer care service executives for the reason and they are saying it as i have opted for an different plan which i feel is a fraud and cheating done by the idea cellular services... please kindly take my complaint and reply me as soon as possible as i am not interested in paying for the fraud bill and loosing my number... thanking you