[Resolved]  Idea Cellular — security breach

I did not pay my idea bill for last 3 months. Instead of sending me any notice or any mail, idea people started calling all the numbers that were saved in the sim contacts. They contacted almost 10-15 people form my list which accounts for security breach. Not even a single notice regarding the bill was sent to me, instead they tried to threaten me by doing so. Later, when i called idea customer care, they did not even took it as a priority subject. These people have access to all the data in our mobile, contacts, confidential messages, any account or password detail ever shared using the sim card, but they are not allowed to use it for any purpose as per laws.
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Sep 10, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Aug 02, 2017
Sanu Napit's response
Sir
Verified Support
Aug 08, 2017
Idea Cellular Customer Care's response
Hi,

Kindly provide us your contact number, we will shortly update you regarding the same.

Regards,
Simranjeet Arora.
 
3 Comments

Comments

Dear sir

Plz give me incoming call hestory

Thanks
I have been idea customer for 7 years. Never had issue like this . I just moved to my new apartment, but whenever i enter in my building the internet speed goes down but having full range. I don't understand how ? Please help me.
[protected]
[protected] number din lost with mobile today at 10:15 am

Please block this number . Sim is in the name of shahnaz Jafri

Alternate contact : [protected]
Idea Cellular Customer Care's response, Aug 8, 2017
Verified Support
Dear Shahbaz,

Sorry to hear this, our team will get in touch with you soon for further discussion.

Regards,
Amruta

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