Idea Cellular Complaints & Reviews

Address: Adilabad, Andhra Pradesh, 504103

Retailer in my town cheating customers by giving half information about plans,
I ans my friend hv port our sim from telenor to idea. Retailer said that rs 300 plan gives me 84 days unlimited talk time, but after one month my plan was expired. We contacted in his office he is saying that offer is only for 28 days...
And behaving in rash manner very neglect answers.
Is this the way to behave with the customer..
Take action on idea dealer immediately. Other wise idea will loose a loage number of customers in our town

Idea Cellular customer support has been notified about the posted complaint.

Aug 12, 2017

Updated by Cnu Allam MOB NO : [protected] AND SIM NO IS :[protected]

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My phone number is [protected] MH circle Idea Sim card. I was recently charged for a service named Juice Up for which I did not request. On 5h of August 2017 it got activated and they renewed it with a charge of 150 rupees. I did not see the message as I don't get much time to go through messages received from such numbers. My balance was near nil so I went through messages and got acknowledged about the same. I never activated the scheme by any means and customer care guy says company won't take its responsibility.
Please help me out a sum of 185₹ is cut already without my permission
The only thing they did for me was DE activate it.

Sep 18, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2017

Idea Cellular Customer Care's response Hello Parth,
We understand how frustrating is this. As checked and found, there is renewal of the value added services. So, the amount of Rs 150/- is deducted from the main account balance.You may write back to us at [protected]@idea.adityabirla.com or social media for further assistance. Also contact 198/12345 for services and complaints if any.

Regards,
Meeta.

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Address: Bhopal, Madhya Pradesh, 462039

Website: Idea app

Sir,
I recharge my idea prepaid mobile rs.402/as per my idea app latest offer on there benefit shows in rs. 402 recharge unlimited local std and 1gb per day data extra talk time 50 rs. Validity 28 days. There is no displaying any condition that benefit gives if recharge through idea app only. So i recharge my mobile from alternate site mobikwik after that i received sms that recharge successful talk time rs. 337 received. Now i complain about it they are saying recharge should be made through my idea app only. Please give me justice.

Idea Cellular customer support has been notified about the posted complaint.

Aug 16, 2017

Updated by ajay_0111 Still problem persist they recharge my number rs.402 denomination and talk time credited whereas this denomition not exist in talk time recharge value list.

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Address: 141120

Respected sir,

I want to ask who has given you the right to use my personal data to spoil my dignity by calling my personal contacts even if we were defaulter of your bill that too when my number was already barred months ago and we were in regular contact with your representative! All these actions of yours have led to harrasment and embarassment to me just for rs 2400/-

I am planning to take legal action in consumer court if you don't satisfy me with your feedback.

Idea Cellular customer support has been notified about the posted complaint.

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Address: Mehsana, Gujarat, 384002

Hi,
I have requested for MNP of my no. [protected] on 4th of Aug 2017 and recieved a mail confirmation as well from the Idea Costomer care after many followups that there is no outstanding on my mobile no.[protected] as I have already paid the same in advance.
Even after that today on 12th Aug 2017 I recieved communication from my Port In service provider that my request for MNP is rrejected by my current provider Idea due to outstanding I not cleared.

Please advice, how to file a Consumer Court case on Idea for this..

Regards,
Varun
[protected]

Sep 18, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2017

Idea Cellular Customer Care's response Hi Varun,

Sorry for the trouble. We affirm that your concern is acknowledged under C1-[protected] ref no. An update will be shared as on 19/Aug/2017 11:53:47 AM.You may write back to us at [protected]@idea.adityabirla.com/social media for further assistance. Please contact 198/12345 for services and complaints if any.

Regards,
Meeta.

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Address: Jaipur, Rajasthan, 303338

मुझे Engilsh नही आती लेकिन मेरे समस्या यह है की जिस जगह पर हम रहते हैं वहां 4G सर्विस उपलब्ध नही है और लगभग धीरे धीरे idea costumer या MNP हो रहे है
हमारा addersh Vpo-Boraj Pincode 303338
मात्र 4G सर्विस हमसे 15 km दूर है जो Bagru में उपलब्ध है जो pincode 303007 मे है
हो सके तो हमे भी 4G service उपलब्ध करा सके
धन्यवाद
Vijay saini
[protected]
[protected]@gmail.com

Idea Cellular customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400008

I have been using my idea prepaid number for 2 years now as my second sim.
I had shut off my sim 2 slot for 1 month as i was travelling internationally, and upon putting it back now it is not getting recognised at all.
It is very important that this is activated at the nearest possible date, as i use this as my office sim and people are trying to reach me urgently on this number. Please suggest what is to be done

Idea Cellular customer support has been notified about the posted complaint.

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Address: 400701

Website: idea money

Dear sir,

Request to stop money for my card payment, please do the needful, i am trusting that you will help.

Through Citibank credit card (Starts with 4386 and ends with 7997) and merchant – idea money and ideapaymentin

I got a fraud call around 11.00 am on 24 july as calling on behalf of Citi bank credit for redeem my credit card points and they

details had enquired for my card and cvv number which they wanted to get verified again with me. Within few minutes, i received sms about Fraud transaction using my citi bank credit card towards ideamoney, ideamoneyin with four transactions as 4552, 4552, 4736 and 4552 total : 18392 /- . for details attached here with statement.

I visited chembur police station and send email to idea grievance. And attached is the copy of the police email.

Requesting you to kindly block these transactions at the earliest and stop payments.

Please help me out to solve my problem. .

With regards

Omkar Meshram
[protected]

Idea Cellular customer support has been notified about the posted complaint.

Aug 18, 2017

Updated by [email protected] dear sir,

I had visited police status and sameway in contact with citi bank. i could get the trasaction reference number from the bank. The poilice already had contracted idea money but no reply. pls. find trasaction reference number in detial so that it will help further to track the fraud merchant. pls note that we have notifed ideamoney is merchant . Three trasaction reference number :
4552 /- tras. ref. no. : 745682272050060493901784
4552 /- tras. ref. no. : 745682272050060493902808
4763 /- tras. ref. no. : 745682272050060493905462
4552 /- tras. ref. no. : 745682272050060493906452
i hope this will help to reach to fraud merchant. i am expected positive reply.

thanking you
OMkar

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Address: Bangalore, Karnataka, 560066

Website: Dear sir / madem My mobile number is 9743837866 one day automatically mobile network out I'm ca

Dear sir / madem
My mobile number is [protected] one day automatically mobile network out i'm call customer service i'm asking number why to not working, network not coming customer care people told me idea side everything ok chake other hand set i'm trai but not working and he told visit idea store, i'm visit kundan halli idea store pin code 560037 store person chake and he told sim problem and he gives 1 duplicate sim card and he told balance low i'm paid 60 sim not active again visit again 1 sim card give sim i'm give him all id prof sim exchange sr no[protected] sim no is[protected] but not active last 1 months i'm visit idea store 7 time but active still pending so please active my number thank you

Idea Cellular customer support has been notified about the posted complaint.

Aug 12, 2017

Updated by Aulaad sk Old sim no[protected]

Aug 12, 2017

Updated by Aulaad sk My contact number [protected]

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Address: New Delhi, Delhi

Sir,
I say that, i'm idea user for three to four year's my mobile no. [protected] some month ago i'm happy to we an idea customer but in last two three month i'm facing a problem for excess amount of bill and unnecessary charge and i'm calling so many time your customer care but they can't handling this problem and time to time customer care person give me wrong information regarding decrease my mobile unnecessary charge. So i request to you kindly handle my this problem and give me a perfect solution otherwise i quite idea and i have no option.

Thinking you

Manoj singh rawat

Idea Cellular customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh, 500029

I have ported from vodafone to idea after six years and i have corporate account 8 connections my mobile number [protected]/[protected]
Day connection i have given complain
For dropping of signal but no action
And daily they say this will by done in 48 hours
Know they say you can port clear bill port we cannot give service i requested to put
Signal booster if they can they we don't have

Sep 12, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2017

Idea Cellular Customer Care's response Hi Vijay,

As checked your complaint for coverage has already resolved.

Regards,
Simranjeet Arora.

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Address: Sonipat, Haryana

Yesterday i went to idea customer care at sonipat delhi road in sonipat to exchange my sim from 3g to 4g, but the customer care executive demand money in exchange of sim card. When i called customer care executive at 12345 he told me that this service free for all idea customer but the person at the sonipat customer care center refused me to give the if i did not give him ₹ 30. So please tell me what should i do.
I think i need to go to the consumer court regard this case then i think i also have to fill a complaint in idea cellular.
Hope u will take a stern action against that customer service center at sonipat

Sep 24, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2017

Idea Cellular Customer Care's response Hi,

Please share idea contact number, we will shortly assist you.

Regards,
Simranjeet Arora.

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Address: 711103

Website: [email protected]

Dear sir,
I am ujjal sardar. My money missuse another person on dated 19 & 20.07.2017 on ubi bank a/c.
Please note my tranjection no given below
Dt : 19.07.2017
1) prcr/[protected]/[protected]/ideamoney rs. 4000/-
2) prcr/[protected]/[protected]/ideamoney rs. 4000/-
Dt: 20.07.2017
1) prcr/[protected]/[protected]/ideamoney rs.4000/-
2) prcr/[protected]/[protected]/ideamoney rs. 4000/-

Please rectify my tranjection and refund money my bank a/c. My contract no [protected]. Please call me most urgently.

Idea Cellular customer support has been notified about the posted complaint.

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Address: Panipat, Haryana

Dear Sir,

I have been dealing with the network problem from past week. There is no 4G network. I am unable to use 4G internet and making calls has also become difficult. I hope you can resolve this issue because i am using also Airtel No. But i am not facing any Network problem from Airtel. This is the first time that something like this has happened from the side of IDEA.
IDEA Cellular No. [protected]

Contact No. [protected]( DEEPAK KUMAR)

Idea Cellular customer support has been notified about the posted complaint.

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M

Mayur Vanne

from Patur, Maharashtra

Aug 11, 2017

Hi,
Before 2 days i had just recharged with the Idea 347 unlimited voice calling and data pack but the problem is that i can call other people but i am not receiving the daily 1 gb data pack. I'm not able to understand what the problem is.Can u please solve this as soon as possible?

Reply

T

Tamal Biswas

from Kolkata, West Bengal

Aug 11, 2017

Is there any charges for upgrade to idea 4g if yes than y??? if no than why they are charging 20rs

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Dear idea,
U have a very good brand value in the indian market. But your people's are worthless they doing falls commitment... Giving wrong information... I am very frustrated now... Last month i had complain regarding extra usage charges which added in my bill amount without proper information... Mr. Pawan (Idea person) called me to solved my query, he told me as on goodwill basic we will refund extra usage amount... But now u have to pay full bill... On his commitment, i was paid the full bill amount... But not getting any refund... Why the people's lie... U have all the recordings so please listen and refund my money.
I hope u will take prompt action on this... Otherwise i have to move in consumer court.

Thanks
Amol chitte

Idea Cellular customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh, 500001

Hi,
I am Sathish. I enquired about idea recharge offers on my mobile number [protected] and confirmed the RC 696 offer with idea customer care representative. The representative said that the recharge include unlimited calls and daily 1.5GB data.
But after recharge, I received only 6GB special data. That representative misguided me.
I informed those representatives, but they are not rectifying my problem.
So please take necessary actions and rectify the problem.

Thanks
Sathish
[protected]

Sep 11, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

Idea Cellular Customer Care's response Dear Customer,

As checked, your ref.no[protected] fro benefits not credited is under process and you will hear the resolution soon.

Regards,
Neha L

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K

komalgupta11

from Mumbai, Maharashtra

Aug 11, 2017

My mobile was stolen when i was going to coaching, please block the mobile number i.e. [protected] immediately which was registered in the name of Komal Gupta.

Please block the mobile number at the earliest.

Thanks & Regards
Komal Gupta

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Address: 382345

My idea prepaid balance is getting deducted every 15 minutes and I get message like deduction of money for making calls and internet usage although I did not use any of these services. I called Idea customer care and they told me to call on no. 19 or 25. When I called on these nos. it was not existing. I have no VAS subscription or any other plans activated on my number.

Aug 11, 2017

Complaint marked as Resolved

I went to Idea showroom and they solved the matter.

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2017

Idea Cellular Customer Care's response Hi,

Please share your idea contact number. we will shortly assist you.

Regards,
Simranjeet Arora.

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I visited idea store at unthakna road nagpur on 29/07/2017. I told the idea executive to convert the number from postpaid to prepaid submitted my documents and paid rs 25 for new prepaid sim. Also i call 198 to raise the complaint that number not converted from postpaid to prepaid. But they told they cant help for this issue. Still the number not converted from postpaid to prepaid.

Sep 11, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2017

Idea Cellular Customer Care's response Dear Customer,

We want to resolve your query at the earliest but unable to contact you. Please share your contact number and convenient date/time to contact you.

Regards,
Richard

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S

Subhransu Das

from Bengaluru, Karnataka

Aug 10, 2017

I just recharged with 92 but I didn't get 14gb according to your message, kindly update it

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Hi,
Yesterday twice and amount of Rs.35 each has been deducted from my balance by automatic activation of some VAS. The deduction was from some Mantra and Gamezone VAS. I am not interested in activating any VAS on my phone so please disable this facility for me.
Also I am requesting for a refund on Rs. 70/- that was deducted. My idea cell number is [protected].
Regards,
Prathamesh Patki

Sep 11, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

Idea Cellular Customer Care's response Dear Customer,

Sorry for trouble caused to you. Request you to dial 155223 from your Idea number to deactivate the VAS.
For further assistance on your query, request you to call on 12345 or 198 from your Idea number.

Regards,
Neha L

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Address: 411028

Hello,
What an idea!!!
Still waiting to convert my postpaid no in prepaid (2nd aug17), all required documents submitted in idea store. Now customer care says no document received by idea
What an idea!!!
Please see attached documents for proof..
[protected]
Pls call if interested on [protected]

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N

[email protected]

from Pune, Maharashtra

Aug 12, 2017

Two times suffers / irritated for getting Postpaid to Prepaid sim.
1) Two month ago due to unnecessary VAS services started and given extra bill.(This happens only we using INTERNET in POSTPAID sim & never happens when we use internet in PREPAID sim). So i want to change from Postpaid to Prepaid & given request in CRS Idea Store at Fatimanagar.
Customer representative said firstly prepaid sim not available next week u will get 2 times approached and finally sim available then after 6 days ur sim converted from postpaid to prepaid after seven days i called customer care & they said THERE WAS NO ANY REQUEST for convert sim so i again approached to CRS store (Home to idea store daily heavy traffic 20-25min required time for reaching CRS store then parking 10rs every time, THEN more than 15 min waiting for talking customer representative.
AFTER this around 1hrs journey no sitting arrangement while talking to customer representative & then HAMANE REQUEST BHEJI HAI HO JAYEGA etc etc irritating arguments then FINALLY by request from my-side checked in system and then due to some SOFTWARE error request cancelled so again send request then again repeat this written paragraph parking 10rs etc and FINALLY 1st sim Converted in PREPAID..ssssss

then now 2nd sim...

Same repeated all this..due to unnecessary VAS services started & strictly after using 4G data in 4G mode only toooooo much bill given and said when 4G network not available we give 3G /2G network even after u used in 4G mode...WHAT AN IDEA!!!

Idea Cellular Complaints & Reviews

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Idea Cellular reviews & complaints page 296

cheating the consumer

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juice up vas

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recharge offer

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harassment by your company

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mnp8766654024

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4g service

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sim card not getting recognised

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credit card : fraud transaction

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sim service off i'm vistar idea office take duplicate sim but not active

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i'm complaining about my idea mobile no. excess amount of bill and unnecessary charge decrease

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signal issue outdoor and indoor

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regarding charging amount in exchange of 3g to 4g sim

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my money refund on dated 19 & 20.07.2017

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regarding non availability of 4g network

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false promise

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recharge misguiding

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balance deduction by idea cellular

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conversion of postpaid to prepaid

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automatic vas deduction by idea

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postpaid to prepaid conversion problem

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