Idea Cellular Complaints & Reviews

My Number [protected], and i am from Angamaly, Kerala. I have given the PORT request on 5th July from Airtel to Idea. But not yet activated . Now it is the time to expire the PORT code. Now i dont know whom do i contact to get it done quickly.

Dear sir/mam,


I using Idea postpaid 1299 plan, No . [protected].


For sending message in bulk i have taken 50 rs sms
pack on 05/07/2014, id [protected], your customer care representative
told me that there is no. limit on sending messages. But just after
sending near by 100 messages 'message sending failed message started
coming', while calling on ur cc he said to refresh message center no. which i have already refreshed number of time.


And ur cc giving the same respond replied number of times, after registering complaint for the same on 15/ 7, no. [protected], today afternoon on reply from ur side told me to remove Sim & reinserts after an hr, But surprisingly it was not even showing network for 4 -5 hrs..


Again I had to register the complain no. C1-[protected], After a long discussion to ur Representative Mr. Anil wakade,
who was saying me to go to idea store & get a new Sim & were
not even ready to get complaint, What kind of solution is that?


Now just after 10 minutes network came, I have already change sim slots, and even inserted sim
in new cell phone, message sending problems still persists, there is no
problem in my cell, I am able to send no. of messages from my other
sim o[censored]ninor.


I activated text service for sending messages to a group very urgently & still ur not able to resolve the issues.THAN WHAT IS THE USE OF THIS SERVICE & WHY SHOULD I PAY FOR THAT?


KINDLY PROVIDE ME A CANDID SOLUTION ON THIS, OR I M HAVING LEGITIMATE RIGHT TO NOT PAY THIS MONTH BILL.


--
Thanking you,
With best O'regards,


Rajiv chalsey

[protected]
[protected]
[protected]@gmail.com

Hi, I used an Idea postpaid number [protected] and disconnect the same as of 20th May 2014 and on the same day I cleared all my outstanding amount which was 620 rupees (Attached the invoice screenshot shared by the idea office). The idea office I got the number and disconnected the same was from is Yadav communications, sector 22 gurgaon, haryana and the person incharge is Mr. Pappu Yadav. However from last few days Idea customer care people have been bothering my relatives (They got their numbers from the call history) to pay an outstanding bill of 250 RS. I went to the same shop today 15th July 2014 and Mr. Yadav checked the details and told me that the number was not disconnected but rather temporirily out of service and checked that a bill was generated for the month of June. He also checked that he did process the disconnection as of 20th May 2014 but not sure why the bill was generated and had no further answer to why I am getting billed and kept saying that the no will be disconnected. When I asked him what is going on he said I cant help you further and you have to go to another Idea office at some location. This is simply unacceptable and highly unprofessional behaviour to call my friends and relatives when clearly they have my email address and can send me an email regarding everything.

Dear Idea cellular I am M. Shanthikumar my mobile No. [protected], I recently become a Idea customer, yesterday I recharged Rs.110 for calls, and Rs. 197 for data, The same day I lost Rs. 110, because I used internet for few mints, yesterday I struck up in the Rain, I tried to make a call but it said u have no balance and you can some loan which it can be deducted from next recharge so called to the number but by mistake I called *150# it was the internet recharge I was not aware of it, after that I recharged 30 all I lost with no reason, then I called to customer care and I asked the reason, she told that because 5 rupees lone you lost Rs. 197 now I am very much frustrated because I lost more than Rs. 300, within a day which I did not utilized it for my purpose. I am requesting Idea to look into the matter and consider my problem and refund or reverse the amount, The reason behind my Request is: 1. I did not ask you for the loan which is popped up on my phone. 2. If the loan causes such a massive lose if some thing goes wrong you have to provide the terms and conditions before proceeding. 3. If every new person is learning the way of recharging in this way by losing hundreds of rupees then the Idea is cheating the people. Kindly look into the matter, my communication No. Is [protected] Waiting for your reply.

I have been using a IDEA Post Paid number [protected] for last four years. This time idea cellular has charged me which I have never expected. I have been wrongly charged for Rs. 495 and Rs. 99 in the form of SMS - MT and WAP download respectively. Neither I have sent any SMS on the number mentioned in the bill nor have I used these apps. I have been using this number for a long time. You should get prior approval before activating these. This is a huge amount which I have never expected. I am not able to pay these charges. Please give me the waiver and send me the new bill asap. Regards Dinesh Kumar

dear idea cellular,
my no. [protected] have been using idea post paid services for more than 1 years, what i found in this bill is a SMS -MT charges of 120 for no reason, i find this happening with other customers, this is a kind of cheap trick played by your renowed service, please correct the same and issue the fare bill..if no action is taken by you the trust on you will be dissolved and i prefer switching to other network in no time...

Hi Sir/Madam, Myself Sudhir Mali, mobile no. [protected] customer of idea cellular company Yesterday (14-Jul-2014) I was trying to activate sms pack, so I used usd code to activate, but by mistakenly I activate another two packs. One was 1.2p/s calling and other was std pack for one day.It was my mistake so there no issue and I accepted. Later on I immediately called to customer care to know whether that pack is auto renewal or not. So idea customer care told me that both pack are not auto renewal. After that I activate sms pack with correct usd code and charge applied 5rs for 50 message.Upto this is correct. Now in morning (15-Jul-2014) I got one message that 5rs deducted from my account. I called to customer care the person told me that its a downloading charges, so I told him I have activated Internet pack so how is this possible, he told me some sites take charges and I did not download anything, I told him let me know from which site I downloaded. he checked into system and told me that he do not have any information regarding it was fake answer. I told him that I got message in that its telling 'call pack is activated and 5rs deducted. So he told me, again I have to checked information he then later on told me its charges of sms pack, and sms charges is deducted yesterday night, and also I got sms charges message. So again fake ans. I told him I got message of call pack is activated how can you say this sms pack is activated. I did not activated sms pack in morning its activated at yesterday night. I want my 5rs back and stop this service. Please do something hoping for postive response as like before. Thanks and Regards, Sudhir Mali.

Dear Sir,

This mail is with respect to m mobile number- [protected], which have been disconnected permanently under DND violation to me by appellate officer delhi mail, there was an outstanding amount of this number approx- 3100 Rs.
And now I an facing huge problem from idea recovery agency who are very rude and indisciplined in their communication.
The girl who calls 100 times continuously to the call list people is very bad in her behavior and dont listen to any body.
I have talked to her, i am receiving her calls and asked her not to do this I will pay amount in the month of august, as the number is already closed permanently.

Please do the needful to improve the customer service communication and executives who are very rude and in disciplined.
The numbers from which i get the calls are:- +[protected],[protected].

Please do something to remove this trouble and help me out.

Waiting for your kind fast response.

Warm Regards!

Priyesh Prakash
[protected]

i have lost my Mobile with Sim No [protected] at 12.12.2012. then i request to idea customer care for same number but the company has deny to me.today accidently i have call to that number and anyone has picked from faridabad. so please do justification for me.

I port me reliance GSM number in idea for hope provide a better network and service. but idea is not provide the network the idea network is very very lazy I goto the terris but provide only 2 network cell and my 3g internet pack is convert into 2g internet and 2g internet is very very lazy and dump. I very very frustaid to the idea network only 2 mb file is download in 5minute and more time is disconnect my net. I request plz solve the network problem other give me a UPC code for port idea network to Vodafone. Vodafone is more more better then idea before porting check the Vodafone network is good then idea so port on Vodafone but its very big mistake port in idea.but again request solve my network problem. This mail copy to send the consumer form the complaint of my 3g net pack is waste and its responsible of idea and this copy send to the trai.

Dear Sir, I have handover the documents with of Rs250.00 to Mr.Shivam & Mr.Kapil on 05-07-14 but still i have not activate my connection & not get reply to proper & disconnect the my phone also i have request on [protected] & [protected] but they are not responding payment detail
M/s Majestic Infotech services
235, Pocket-II, 3rd floor, Pacshim puri,
Near Mother Dairy, New Delhi-63
Tel:[protected], [protected], [protected],

receipt No 3979 dated 05-07-14.

14.7.2014 IDEA CELLULAR COMPANY, Dear sir We are using you connection since long, we are facing huge connectivity issue in Kankaria Road, ahmedabad. there is huge problem with voice clarity and disturbance and also ph gets disconnected, we have also lodged the complain to customer care but no response. We request you to check the issue and short out the matter on urgent basis. currently we are using following no. [protected] [protected] [protected] Currently huge issue at our office: A/15, 4th Floor Sumel Business Park - 1 B/h. New cloth market Kankaria road Ahmedabad - 380 002 Gujarat. Kindly take the matter serious and resolve the issue soon. Regards amit [protected]

Dear Sir, I want to complaint against Kulpreet Singh Sethi of Idea Cellular SCO No 495-496 Sector 35 C Chandigarh for not giving me proper 3G services and he has also leaked my Internet Pack of my Idea Number [protected] to some body and through that hacking has been done by the hacker.I want to made a complaint against Kulpreet Singh Sethi for doing cheating and Fraud with me by providing me 3G Pack for Rs 250 and Please loge an FIR against Kulpreet Singh Sethi as soon as possible for doing cyber crime and also talking with hacker.Please arrest Kulpreet Singh Sethi for doing Fraud with me by not giving me 3G services in Sector 44 B Chandigarh.Please tap his phone to whom he is talking today this after noon.I shall be very thankful to you if you made a criminal case against Kulpreet Singh Sethi and Bishan Singh a Customer care as soon as possible.Thanks With Regards Puneet Pal Singh

Dear Idea Cellluar, You have rejected my porting request twice without informing the reason for it. It appears to me that you are using the post-paid bill as an opportunity for cancelling my porting request. First of all, this is highly disgusting and I have been highly disappointed by your customer service. I, therefore, has made an additional payment of INR. 200.00 so that you may feel embarrass and help me to port out from your network. At the sametime, you have not provided the bill related query and other answers to my queries addressed on July 1, 2014. I, once again, request you to kindly help me to port out from your network and kindly consider INR. 200.00 as advance for the same. Do let me know for any other expenses/dues that I have on your network or even if you want to charge me for anything, I'll be happy to pay for easy and fast port out from your network. I hope that some urgent action must be taken in this regard. Regards Nikunj Jain Dear Sir, I have made the payment of INR 365.10 on July 1, 2014 before I decided to port out. Please answer me the following queries: On what grounds, you have rejected my porting request? Your network is so nice that four of your customer executives can't have a proper communication to me. This is your problem because you didn't provide a good network. I am not responsible for your inconvenience to reach me. Why didn't you respond me for any matter related to port out on my e-mail? I have already made the payment of INR 365.10 and since the bill is generated on July 5, 2014, I would have made the part payment before July 20, 2014; the timeline that you provide me. In fact, I would have paid today but again you have not updated the amount into my account and the bill shows INR 410.68. Please clarify me why INR. 365.10 is not credited into my account and the same is not deducted from my current bill? Why I have not been informed by you before you decided to reject my porting request that billing is the criteria that I need to complete first? It appears that you are using this as an opportunity for you to reject my porting request and get additional billing on me for not closing the account on July 5, 2014. I am not liable for any dues after July 5, 2014. You reached me for finding out the reason for porting out and other false claims for improving the network which I don't need. Why I am not provided the details for easy porting out? Is this how you treat you porting out customer? Why you want to give pain to the customers who are fed up with your network and want to close the relationship faithfully by settling all the accounts fairly (payment of INR. 365.10 on July 1, 2014 proves this point)? Please give me the reasons for rejecting my porting request. I urge you to check my bill generated, again emphasizing that I have made the payment of INR 365.10 and do inform me the remaining payment. Please help me to port out from you as early as possible. Please use my alternate number to reach me [protected] or mail me but make sure the porting out is done as early as possible.

Respected Sir/Madam I am post-paid user of Idea from Maharastra region. Due to some unavoidable circumstances I failed to pay my postpaid bill. Now I am trying to make the payment by logging into my idea account but it simply rejected. Next as per the message send from [protected]@idea.adityabirla.com dt[protected] I tried to make Express Bill Pay from from Idea website but it is also not axcepting with a message that it is not a valid mobile number. From last 20 days I am trying to make the payment online but it failed. Presently as I am out of Maharastra so I will not be able to make any offline payment hence please let me know how to make my outstanding payment online in a official way. Further please inform me the steps of how to permanently discontinue my idea number. . Once again I am deeply regretted for not making my regular payment. Shall wait for a urgent reply. -Mainak Chatterjee Idea no – [protected] Account No.[protected] Alternate mobile no [protected]

I am having two corporate no [protected] ;[protected] with idea.in may bill i had to pay an excessive amount of rs 2200 only for internet usage. On complaining at local idea office they suggested to move into a higher rental plan and committed to wove off the excessive amount. But after payment of my bill they refused to do so. Please look into the matter and do me the favour. Thanx.

Sir, I have idea prepaid number [protected] in Haryana circle. I am regularly getting flash messages from your side which are chargable also. I had requested through customer care to stop these messages but to no avail as I have been charged multiple times. Please stop these messages or I shall have to discontinue using idea prepaid.

I changed my idea prepaid to postpaid when ond idea agent came to my office n convinced abt 5gb free data for 3sims at 999 rental. He cheated me n my collegues by asking 1000 rs each for starting plans. After that I got wrong billing till feb for net usage which was free in 999. My bill used to come in 3000 to 4000 range without much usage . I had to complaint for this almost 15 to 20 times in idea gallery n on phone to idea manager . But finally I got my sim plan change in march to 249 rental. For 3 months I got proper bill as per usage bt after that I got extra 418 bill for one of 3 sims which was in mobile which was switched off n not in use as its camera doesnt work. They have charged 418 rs for tht sim from which not a single was done. In billing they show tht sim in 999 rental which was changed to 249 since feb 2014. So again I had to go idea gallery 5times since then inspite of my busy schedule being a doctor. Still my billing correction not done. I called on 198. I got call from company but guy from company humiliated me instead of forwarding my complaint n he refused to take my complaint saying tht ur complaint is wrong. Since september 2013 m facing lots of frustration abt billing n had wasted lots of my precious time n energy . I really want to go for consumer court after so much annoying treatment from idea company in billing n services from idea gallery. Whenever I go to port m sim to other company ur people say come on 15th I go on 15th they say ur bill is nt out yet . On 16th they say already ur next month billing started. Its really very annoying. As my idea number is for profession use I hv given it to various official correspondents . Now outgoing is stopped though m ready yo pay bill as per my usage bt I hv to suffer coz ur billing was wrong for one sim. Nothing can be so frustrating.

I am having an idea mobile connection bearing the number [protected]. I submitted my ID proof to get a micro-sim. My sim was not activated and when I contacted idea office they told that it my ID proof was lost at their office. They contacted me after I submitted a complaint on the issue and my sim was activated. They also mentioned that my ID proof was found there at their office and the next day I got a message from idea insisting me to submit my ID-proof. I again called their regional office. After trying for a long time (there was ring and they were not attending call) I was informed that it was an issue with the server and would be fixed once the details are updated.Today morning when I tried to call from my mobile I am getting a pre-recorded voice message from idea telling that I have no facility for outgoing calls.

Sir, I did a recharge of 745 unlimited internet plan on my idea no [protected] on 2nd july, 2014. According to this plan: MRP 745 Data Benefit: unlimited 4gb FUP Data Validity: 30 days FUP limit: Speed post 4GB @ 80kbps above information is provided by company website http://www.ideacellular.com/mobile-internet/3g/prepaid-data/gujarat, when i did my recharge. Now when my 4gb is over my internet speed is only 5 to 10kbps on full 3g network instead of 80kbps. Which is not sufficient to open a normal website. When i call customer care they told me that post 4gb speed is 0 to 80kbps. which is not provided on website. I have a screenshot of internet offers of idea which is attached with this complaint Mobile Number for contact: [protected]