Idea Cellular Complaints & Reviews

Dear Sir as bellow information phone i have most at Ahmedabad Geetamandir ST bus stand at just arround 3:10am IMEI NO: [protected] & [protected], IDEA UTRA PRO white mobile, SIM card no: [protected] please do needful With Regards, Dharmendra Patel Mo. [protected]

Hello, I wrote this email on July 30th to ccare.[protected]@idea.adityabirla.com, till today 7 Aug I did not recieve any acknowledement/call from idea customer care. Find below mail content - Account details:Idea cell No: [protected]Account No.:[protected]Invoice No.: [protected]Invoice Date :15-Jul-2014 Please revert the GPRS charges charged in my account though I have not used internet on 23rd June. I was using basic phone and was having normal sim. On 23 july(time-16:36) I reached to Idea center and requested SIM exchange(micro sim). And also changed Plan to MH Privilege 299. Please find below the communication details and please pay attentions on request dates and time. C1-[protected] Requests R-SIM Exchange 23-Jun-2014 FulfilledEmail communication receieved details :Date: 23 Jun 2014 16:36:21 +0530Dear Customer, Your request for SIM Exchange via O1-[protected] has been processed successfully w.e.f 23/06/2014 4:35:38 PM.We value our association and look forward to servicing you C1-[protected] Requests R-Plan Change 23-Jun-2014 FulfilledEmail communication receieved details :Date: 24 Jun 2014 01:03:52 +0530Dear Customer, your tariff plan has been changed to MH Privilege 299 effective from .Kindly note that the New Tariff charges will be applicable after 2 hours from now. We thank you for preferring Idea cellular and look forward to servicing you. I had conversion with customer care but did not get the reversal for amount charged on 23rd and 24th June(around Rs. 498). I should get reversal for all GPRS charged amount. Looking at bill the GPRS time usage was 19:52 around 3 hours after SIM Exchange request. 1 23-Jun 19:52:38 internet Internet 124730.000 498.920 The concern here is the GPRS usage amount charged in bill is not correct and not acceptable. I have inserted new SIM in my smartphone on 24 June(you can easily trace this with smartphone identity with SIM). How could I access the GPRS with old SIM(must be deactivated after SIM exchange request) and with new SIM(micro SIM) which I started using on 24 June(post half). If you accept that the charges charged lets say after 24th is wrongly charged then you should analyze the timings and activation/installation of micro SIM in new Smartphone throughly and resolve my concern.Please do revert the GPRS usage charged against me. I am loyal customer from last 5+ years. Thanks,

Dear Sir/Mam I, Yogesh s/o sh. Karan singh is a regular customer of a mobile no. [protected] and recharging regularly for the last 5 to 6 years. I am shocked to say that the company official has allotted this no. ([protected]) on 06/08/2014 to someone at kaithal, without any information/intimation to me. This has caused lot of hindrance in my business as well as mental tension to me. I immediately contacted idea customer outlet shop at gandhi chowk sonipat but they have failed to explain and replied that i don't have sufficient information about this no., i would arrange a call fo you with in 24 hours. I do not understand any reason as to why the company official did so. May i request you to kindly look into the matter and take necessary action against the official at fault. I further request to kindly activate the same no. to me at the earliest.

Dear sir, I have taken Idea SIM and using for Internet Through Netsetter, i have recharged Rs.954 on[protected] as FRC for unlimited 3G, 6GB pack, on[protected] i have received massage as"your full speed quota is over and the speed is reduced 80kbps" i am sure that in the four days i have not consumed 6GB, i think Idea is not allocated 6GB for me. if it is allocated please provide consume details to me. Thanks and regards, Lalith, Jhajjar

Dear Sir/Madam, This is in reference to the subject mentioned above it is to state that RINGTONE has been activated in my mobile number ([protected]) a couple of days before. This is done again and again inspite of the complaint made from my side. This is very discouraging. So, this is my kind request to please deactivate the RINGTONE, which is activated in my mobile. Further, this is my sincere request to please do not activate the RINGTONE anymore. With regards, (Ramprasad Kujur)

Went to Idea Store named Alpha Niche Telecom Private Limited Address: 3, Ambeshree Apartment, Bharatkunj Society, Ganesh Nagar, PMC- 411052, Maharashtra for getting micro sim for one of my numbers NUM1. Submitted the required documents and on there request provided them alternate number NUM2. Instead of activating NUM1 on new micro sim, they actived NUM2. This was first mistake. When I found out, I went back to them and then they provided me another micro sim for NUM1 and activated the same. Later on they barred my NUM1 for not providing the documents. I went back to them and said that the documents are same for both numbers, but on there insistance once again provided another copy of documents. That was day-before-yesterday. Till today my number is still not activated. I went in person again yeasterday and tried to call them several times from other numbers, but still no response. They are so ignorate about it that I felt like raising this complaint. For no mistake of mine, I have to suffer with blocked number and no response.

Dear sir,

my no is [protected] my last month bill was 996.49 as per company but in same month i got message from idea that Rs 244 has been wrongly credited into your account towards dialer tone the levied charges will reflect in your current bill regret inconvenience
when i ranged up customer care they said they should refund the same in next month now when i am calling them for same they are saying they do not have such complaint pl visit idea showroom today i visited that too but they are not helping me pl look into 07th is the last date of current month bill payment pl help me out i need justice

Dear Sir, I am M. Shanthikumar my mobile No. [protected], I recently become a Idea customer, on 15 july I recharged Rs.110 for calls, and Rs. 197 for data, The same day I lost Rs. 110, because I used internet for few mints, yesterday I struck up in the Rain, I tried to make a call but a message appeared on the screan saying u have no balance and you can get some loan which it can be deducted from next recharge so called to the number but by mistake I called *150# it was the internet recharge I was not aware of it, after that I recharged 30 all I lost with no reason, then I called to customer care and I asked the reason, she told that because 5 rupees lone you lost Rs. 197 now I am very much frustrated because I lost more than Rs. 300, within a day which I did not utilized it for my purpose. I requested Idea customer care many times to consider me this time because I am not aware of it and refund or reverse the amount, but all the time they bluntly refused, kindly look into the matter and help me. The reason behind my Request is: 1. I did not ask idea for the loan which is popped up on my phone. 2. If the loan causes such a lose with a small mistake then why idea has not provided any precautions before proceeding. 3. If every new person is learning the way of recharging in this way by losing hundreds of rupees how much money the people are loosing, then the Idea is cheating the people. Kindly look into the matter sir I am waiting for your initiation into this problem. My communication number: 1-[protected] Email: [protected]@gmail.com

this is the worst service I have ever seen in India, I have given a complaint regarding recharging online but no action till date. My number is [protected]. They called my wife on this number to talk but they talked only in english it seems. they should have common sense to talk in local languages. Narayan.

I have called Idea customer care for deactivation for " idea power flash messages " which risks unnecessary money deduction from account. ( had problem previously about 7-8 months ago while about 80 Rs. was deducted.) But they are just saying that " this can be done from your mobile with deactivation broadcast messages." but i had already done long ago but still sometimes i received same messages. And in last weeks number of messages have increased. I could not understand why this kind of messages are present even after DND activation. I really need to deactivate this service. My mobile no. +91-[protected]. Priyank Pate.

Hi, I tried doing recharge from ideacellular site. Amount is deducted from my bank account but recharge not done yet. Please find attached screenshot. Details of recharge Recharge on mob no - [protected] Transaction details - Rs.198 Date- 04/08/2014 BIL/[protected]/BPC - BillDesk/Ideacell Thanks, Nitin Chavan

Sir/ ma'am i have recharged my mobile with 12 rupees..but the amount is not credited in my number account..but it was deducted from my banking account..so that i want my money back or refund in my bank account. banking refence number is MSBI[protected]IGX6947263. Thanking you. Vinod Kumar Routu

Hi, My Name is Satya Prakash and I was using [protected](reliance ) network, one day I got a call from idea to port this no in idea postpaid i agreed and submitted document and MNP code to IDEA customer care, now I am not able to dial or recieve call from this no [protected] and it's keep saying your no is stopped. when I call to idea 59059 for activation of my no. they re and not listening of any customer and how am i suffering every day i am getting loss of 10000 rs just because of service stopped . will idea pay all amount till fri 1 aug 2014 and today 4 aug still it's not activated, the guy is sitting (59059) they are making bulsheet nothing else, i am frustrated with such a bad exp. with idea before start. please provide the esclatioon matrix of idea. Thnx Your most unhappy customer - contact [protected]

Applied for Idea Wifi new connection on wednesday(23/07/14), payment was done on Thursday(24/07/14) and it was committed to me that installation will happen at my place by Saturday(26/07/2014) but till now it is pending, this is very frustrating and annoying that i am not able to avail the service even after doing payment. Called call centre multiple times but no proper response. Please look into this on TOP PRIORITY as my official work is pending because of this delay. Hope you understand my problem here and take it up with the person concerned ASAP.

IDEA - Please STOP ULLU BANAWING... An idea can really change your life, hence please give a thought 1000 times before choosing idea cellular. Porting into idea is now added to the few mistakes on my life list... Worst network is not the word for you guys. I am already exhausted with all complaints and escalations and finally lost but though this forum, just want to make people aware about the pathetic network coverage idea is providing to its customer and that too with their tag line " NO ULLU BANAWING"... I stay in one of the very prime location of Pune which is home to a commercial zone, residential neighborhood, two schools, a multi speciality hospital, a shopping mall, multiple restaurants and to my surprise our own very known Idea cellular company have brutal network coverage issues which thankfully has been accepted by them but with no solution to it. There was a time when idea use to be known for its best network and customer service but now my mind for Idea has taken a 360 degrees turn and all goes for the worst experience.. To cut short, all I can appeal to everyone is "PLEASE MAKE A WISE CHOICE & THINK 100 TIMES WHILE SWITCHING OVER TO IDEA AS THEY CAN REALLY CHANGE YOUR LIFE LIKE HELL"

Hi, I'm Prannoy Mathew. I'm a customer of IDEA and on 3rd August 2014 (3/8/2014) 12:00am, I received a message saying - Dear Customer, You have been charged Rs.49.00 and your current balance is 27.39. I haven't downloaded anything and I haven't given any request to do so. Simply I have been charged Rs.49 for no reason. Please refund me the deducted amount. I also see that I'm not the only one experiencing this unwanted balance deduction problem. Please resolve my problem as soon as possible. Thank You. Name : Prannoy Mathew Mobile Number : [protected] Email Id : [protected]@gmail.com

Sir, I am Ankit Singh Parihar i have purchase one idea 3g sim card for 160/- and i got a FRC 750 3g data with out any balance, 30 july i have not activate my internet that time i would call to custmer care and he is repily to me, i should recharge to 25/- internet data plane with hep of my main balance but i have no balnce and i have no recharge any kind of main balance and costmer care is not give to any responce and he is blame to me please suggest me what can i do my idea number [protected] my imsi number is [protected]

Hello Idea Cellular, My Number is [protected]. In the current bill I found out that extra charges of 80 Rs which is related to SMS- MT service. I have not activated any such service. Please correct the bill & issue proper bill to me. If no action is taken I will switch to other service provider. Thanks in advance.

i am reacharge 27, 07/2014/ 449 data card, 3G reacharge .company plan is 2 GB DATA, but i used only 600 mb ..after not working my net ..i infome costomercare balance missing reasion not convince, not solv my problum idea company ..cheetting me

This is regarding my barred number and abusive talk with one of your customer care executive naming brajesh_yadav01. Yesterday only my number is ported to IDEA and I faced a problem which I have never assumed. This customer care representative has used abusive words against me on Saturday but today again the same representative has barred my connection without my request to take a kind of revenge from me.Due to this I am facing problem on my second day of connection. Also I want to mention one more thing that we are connected with IDEA through CUG from past few years but never faced this kind of issue but this time this representative has spoiled every connection. As a customer this is my humble request to you please check call recordings and take action against him. Call me for further discussion on this. [protected]