[Resolved]  Idea Cellular — WRONG CHARGES LEVIED ON MY IDEA BILL AMOUNT- Mobile No.[protected]

Address:

Thiruvananthapuram, Kerala

Dear Sir, I am using my idea cellular number for the last 7 years.My number is [protected]. My connection is Postpaid nature. I am paying regularly the amount average Rs.800/- all the month as bill charges. Unfortunately I have received an amount of Rs.1668.50/- towards call charges and internet charges for the month of October 2014. I have not yet applied for Internet connection in my number. I have not yet used internet connection from my mobile number. I am upsetting why this kind of bill send to me. I don't asked anyone to include the internet facility to my number. I didn't expect this from IDEA for an old customer. I have contacted with customer care executive at IDEA CELLULAR franchise near Government Press, Thiruvananthapuram. But the attitude was very arrogant nature. HENCE I request that the above said bill may kindly be look into and reduced to the usual amount that I have remitted regularly. I also request you to if the internet facility is activated kindly deactivated the same. If it is necessary, I will give necessary request for activation, at that time. I request that my problem may kindly be solved urgently. Otherwise I am not interested to continue to your mobile service. Regards, GOPI.K