Idea Cellular Complaints & Reviews

To, Idea Cellular Ltd. Sub.:- Complaint regarding the gradual balance deduction. R/Sir, I am using the idea cellular prepaid number since last 15 yrs. In my vision the image of Idea brand is beyond the market valuation. Till mid of 2014 I haven’t found any discrepancy in the Idea cellular service. Since last 4/5 month I am facing one problem of gradual balance deduction of my prepaid number i.e. [protected]. I talked with customer service number of times but they replayed no such deduction happened also they quoted that on my prepaid number no such VAS is applicable. Once I started the friends & family package in which one of my old idea number I added for the internal communication & for this service 50 paisa used to be deducted daily from the balance but I discontinued this service some 8 months ago. On 20th January 2015 I recharged my number [protected] with 60 rupees by which I received Rs. 51/- as a balance. Since then I have sent only one message & talked once with customer care executive once for 3 minues but still my number is showing the current balance as Rs. 34.51/- it means around 12 rupees deducted merely for one call & a SMS. Kindly clarify me for what sake my number is being charged for that much of amount. Awaiting your replay. Thanks! Abhijeet Joshi A Idea Customer.

Dear Sir, My number is [protected], I need my idea call detail for 2013 November months and last 3 months of 2014-15 incoming and out going, please send to my mail id all incoming and outgoing telephone number also need. my e-mail id is [protected]@gmail.com Regards, sobhana s

i want new connection and paid cash Rs.450, to idea dealer Apoloobt communication dt. 04/02/2015. I feel lady Puja fraud with me, So, I request idea cellular company stick- action against fraud dealer's. Best offering service & best plan offer before the purchased sim card After activated simcard no any offering services activated, this is fraud with me please action ASAP Delevery Boy - Mobile number [protected] SR. Exucative - [protected] - Suraj

Dear Sir/Madam, When I am making first call of the day Idea IVR as for Best offer Please call *121#. It is very irritating everyday. Request you to look into the same and stop this from my number so otherwise I will port to other network. Thank you Amit Sawant [protected]

Sir my idea no. [protected], the balance on 14/2/15 was Rs.125 around but in morning when I wake up it was only around 60. They have deducted my balance of Rs 60 without any qualified reason & without any requests or permission.. It's first time m facing this type of cheap issues s I would request you to refund my balance as soon as possible otherwise I won't left with any other option except MNP. I won't stay in a company like this.. Thanking you Mohit Upadhyay [protected]

We are corporate customers of Idea. It was noted that we have been debited Rs. 99/- towards Video Subscription Pack and Rs. 258/- for SMS-MT for mobile no [protected] in the bill dated 23/11/2014. Non of the aforesaid services so billed for were subscribed by the company for this mobile number. As a Corporate number, no individual is entitled to take any offered services unless the company submits a letter / intimates to Idea for any particular number. Hence you are requested to REVERSE THESE CHARGES of Rs. 357/- + service tax (99 + 258) in the forthcoming bill and oblige.

Vide our letter dated 05/01/2015, the Plan on my mobile no [protected] was changed to "499 Privilege" which includes Calling + GPRS (1.5 gb 3G, thereafter 2G unlimited) services. Accordingly, my earlier plan and GPRS pack should have been by default deactivated / not billed for. However, in the bill no. [protected] dated 06/02/2015, I have been billed for the old GPRS Core service as well. How is it that 2 GPRS plans can be activated and billed on one single no ? Once my plan is changed to "499 Privilege" I can be entitled only to the GPRS services covered under this plan. Please immediately reverse the charges of Rs. 650+ service tax for GPRS core service charged additionally.

Dear sir,
I have recharge online my idea celluar phone no [protected] through yes bank ref no : net txn: billdesk bybk[protected] ideacellular of amount rs 100 on dated 8/2/2015 2:41:43 pm.

Amount has been deduct from my account but phone not recharge. Please do the needful at the earliest.

Regards,
Devraj

Dear Sir,
I, Dr Lokesh T R, your customer with Mobile No [protected], had received following mail from idea care (Wecare.[protected]@idea.adityabirla.com) on 2/02/2015
“Sub: Request for clearing the billed outstanding of your previous operator against Mobile No: [protected]
Dear Sir/Madam,
We are informed by your previous operator Vodafone Cellular Ltd that the billed o/s of Rs 590 as per the last invoice generated after the Port out of your mobile connection to Idea on 12/17/2014 is still unpaid.
We hereby request you to clear the said billed outstanding within 10 days from the notification and produce the payment receipt/ proof of settlement. Failing which, we will be left with no option other than abiding by the TRAI mandate to disconnect the connection.”
According to the mail I had time till 12/02/14 for me to pay the bill and produce the proof. But on 7/02/15 at 4:02PM my outgoing was barred. Though I received messages, it only mentioned about disconnection and not barring of my calls. Mail I received is
“Dear Customer, your request for Barring on Mob.No. [protected] has been processed successfully through Communication IdC1-[protected].”
I had been to the Rohith Enterprises, # E-37/3, 6th 'A' Main, KHB Colony, 1st Stage, Basaveshwarnagar Outlet and asked them that I had time till 12th Feb to pay my bill but my outgoing is barred. They called to Mr. Vignesh who on the phone told me that it is as per TRAI rules. But I mentioned that the mail I received only mentions that after 12/02/15 only my connection will be disconnected if I don’t produce the proof and In case I was informed that my outgoing will be barred after 5 days and both incoming and outgoing will be barred after 10 days, I would have cleared the bill. But in the mail there is no word about barring outgoing calls, it only mentions disconnection. Then they unbarred my call as per my request as there was still 5 days time to show the proof.
“Dear Customer, your request for Unbarring on Mob.No. [protected] has been processed successfully through Communication IdC1-[protected].”
But on the phone Mr Vignesh informed the executive in the outlet that inform me that If I don’t pay the bill by Monday that is 8th my connection will be barred. They also told me that the mail I received on 2nd Feb was to be sent on 31st Jan. So I asked them, since there was time till 12th, as per the instructions of Mr Vignesh, I want a mail confirmation regarding the same instructions to me then I will pay on 8th.
I also wanted to register a complaint that I have not requested for barring of my number and the mail should have mentioned that since you have not paid the outstanding of previous provider your number is barred… But they refused to take the complaint.
Questions:
1. Why was my number barred (not disconnected) without any intimation??
2. Though I had time till 12 Feb to show the proof as per your notification dated 2/2/15, my number was barred on 7th, is this not wrong to do so??
3. Is Mr Vignesh authorised to order me to pay even before the deadline and tell me that If I have not paid the number will be disconnected?? If yes then Should I not have a confirmation mail about the same (Which I dint receive though the outlet executive mentioned in her mail to Mr Vignesh that the customer wants a mail confirmation regarding the instructions)
4. The mail dated 7/2/15 mentioned that “your request for Barring on Mob.No. [protected] has been processed successfully” though I had not. So it was a Wrong communication from the Idea Company to put the onus on me to bar the calls.

On 11/02/15, I have submitted the Vodafone receipt no KAR206R150207_19681174 dated 7/2/14 for Rs 590 to the PRK Teleservices, #10K, Parshwa Arcade, 4th N Block, DR. Rajkumar Road, Rajajinagar at around 2.30 PM. They scanned the receipt and sent a mail to Mr Sayeed (the concerned person) and it was also mentioned in that mail not to disconnect the number since document have been submitted. 11th Feb is still within 10 days of the day of receiving the notification from Idea. Next day i.e., on 12/2/14 at 12.42 PM my number was again barred (both incoming and outgoing). I went to PRK office and enquired. They had done their part of work by mailing the details to Mr Sayeed on 11th Feb itself. But since Mr Sayeed was on leave on 12th it has not been processed and inspite of providing the proof of payment in time my number was barred wrongly. Then I asked for immediate unbarring for which I was told the procedure was to be followed and it will take time. At first instance if the procedure was followed correctly, my number should not have been barred but still it was done, which is wrong. Again Mr Vignesh was called by the PRK executive where he blindly refused to speak to me or unbar my number immediately even after explaining that I required it to be done urgently since I am a Doctor, I will be getting calls from the hospital when my number is not reachable I will get a bad name in my hospital for no fault of mine. After I insisting that I have to speak to higher authority I was put on phone to Mr Shankar (Manager) who understood my problem and later the number was unbarred at 3:21 PM. So for about 3 hour my number was not reachable for no fault of mine.
Questions:
1. Why did not Mr Sayeed not address to the mail sent by PRK office on 11th Feb itself – the whole issue would not have occurred. Is Mr Sayeed answerable to this lapse??
2. If Mr Sayeed is on leave on 12th Feb, Will not some other incharge person is responsible to check his work so that the customer is not made to wait unnecessarily or to avoid delays??
3. Will Idea company take the lapse seriously and owe an explanation regarding this unruly behaviour with the customer by Mr Vignesh, Mr Sayeed ???

Dear sir, today morning when I switched on my mobile no. [protected] I received a massage, your request for GAMEPIND received and detected Rs. 21 but I never send this request. I surprised how come it activated this type of practice in other cellular services, now is this started in IDEA services

Hi, I wanted to complaint regarding my bill, I was having 399/- i-plan on my number " [protected] ", I had 3 2g packs activated on my number, On 12/Nov/2014 I requested to change my data pack from 3 to 4, the plan got changed from your side but it was never changed form my side . I always get a notification that you have 750 mb left which should be 1000mb, i complained it but nothing happened as they said in the bill it will be taken as 1000mb only. In the bill generated for November ie. on 12/Dec, it was shown that free usage was 750 mb. I complained again and the same thing happened with addition that "Sir, please use without fear you will not be charged for 1000mb", and I started using it . Now my bill was generated that gave me a heart attack but I survive, bill of 2800/- with additional data usage above 750mb. I started complaining from last one month but nothing happened till today and my number services are closed as well. And I am fed up of complaining again and again, you say the problem will be solved within 72 hrs but from last one month there 72 hrs haven't completed. Now I don't want to use the services and don't want to pay the bill either, I had enough now. Regards, Harshit Jyoti On Mon, Jan 26, 2015 at 10:15 PM, Harshit Jyoti <[protected]@gmail.com> wrote: Hi, I wanted to complaint regarding my bill, I was having 399/- i-plan on my number " [protected] ", I had 3 2g packs activated on my number, On 12/Nov/2014 I requested to change my data pack from 3 to 4, the plan got changed from your side but it was never changed form my side . I always get a notification that you have 750 mb left which should be 1000mb, i complained it but nothing happened as they said in the bill it will be taken as 1000mb only. In the bill generated for November ie. on 12/Dec, it was shown that free usage was 750 mb, Thank god i didn't used more than 750 mb . I complained again and the same thing happened with addition that "Sir, please use without fear you will not be charged for 1000mb", and I started using it . Now my bill was generated that gave me a heart attack but I survive, bill of 2800/- with additional data usage above 750mb. I started complaining but nothing happened till yesterday, Today i got a sensible man who understood me, but he said we will be giving reversal till 1000 mb . My argument is : The notification because of this 750 mb confusion was the system fault, when i disconnect my data notification just shows unbilled amount and the number *44# somethnig shows the same. So I couldn't make out how much data I have used . So, i want the compensation of all the data possible as it is your system fault/bug not mine . Secondly, after complaining from last 1 month i should not be charged any late fees . Regards, Harshit Jyoti

To the concerned, My Idea mobile connection ph no [protected] -kerala It is with great displeasure and annoyance I register this complaint. I had been using an idea postpaid connection for more than 2 years. But recently switched the same to prepaid. It was a shocking fact to note that even when the phone is idle and the data connectivity has been disabled my balance keeps on falling on pretext of data usage. More than spending the money the irritating and frustrating fact is the day light robbery of the company.its disgusting and sad to watch that the customer is looted.

Dear sir,
I have recharge my mobile no [protected] on 09/02/2015 through debit card of icici bank. Amount rs: 100 has been deducted from account but mobile not recharge. Transaction id [protected] through icici bank

Please do the needful

Thanks
Devraj

As I was User Of Idea telecom postpaid-[protected]. they charge for Internet &amp; value Added services which I have not used.apart from I had request many time for Activate my internet servies on my phone during regular use finally they were unable to privide proper services &amp; CHARGE for the same.&amp; finally discntinue my no.[protected] without any intimation which creat lot of problam for me for communication. I want to take legal Action against Idea cellur for there there bad services &amp; fraud for Unnecessary charges approx 3000/-Rs. Idea is not relaible telecome Company which can provide satisfactory services for there customer's. Regards Deepak Seth [protected]

An amount 30 Rs deducted from my account against dialer tone name. on dated 01/02/2015 As I recived msg from 612345 that using *888*88# that name can be made as a dialer tone free of cost.Accordingly I requested the same, but an amount 30 rs deducted.


1) Deduction against dialer tone name on dated 01/02/2015.
2) complain raised on dated 01/02/2015 ( on same date after deduction of 30 minute).
3) Documentary proof required by you through mail on 03/02/2015.
4) Documentary proof submitted on dated 04/02/2015.
5) Action taken by your self on dated 05/02/2015 without returning money.

Dear sir/mam, my names is Kartik yangalwar and my mobile no. Is [protected]. I am postpaid user from idea celleur i have received bill in 1060 rs for feb month I’m very surprised to see this amount. I haven’t used my phone more than two week and no data services is activated, I'm not getting on what you charged this amount. I have spoken to customer care excutive but nobody is not giving me proper answer. Plz sir check this [protected] mobile number. I have registered many complaint on online idea cellular and customer care. But no response from ur site. I requested to idea senior officer plz give customized bill of this no.[protected] Regards : karik yangalwar Kartik.[protected]@gmail.com

Dear Sir pls find below mail for complaint detail We opted for the idea cellular service in nov2013 and we gave a request for the termination of all the services in october 2014 but then also they raised two month extra bill i.e. November and december 2014 just to avoide any further charges we paid full amount only after the assurance from the idea kundli office incharge Mr. Rajeev that the amount will be reversed. but till now no refund has been made and over that they are still raising the bill against the below listed nos and again and again calling for the deposit of bill we request you to pls look into the matter and help us . Nitin Kumar Rolatech Engineering [protected] Reminder 6 Dear Rajeev ji, Till date we have not received any response from your side and also we are getting calls for the balance payment, but as per our conversation since OCTOBER 2014 we have paid all our dues for the idea services and requested for the termination of the services. Kindly check what is the problem and update regarding the excess bill charged which was to be waved off. Thanks &amp; Regards Vishal Rana Rolatech Engineering [protected] From: Rolatech [mailto:[protected]@gmail.com] Sent: Wednesday, December 31, 2014 1:33 AM To: 'raghavteleshop' Subject: RE: Termination of idea services Dear Rajeev Ji, Pls update here as its taking very long. Thanks &amp; Regards Nitin Kumar Rolatech Engineering [protected] From: raghavteleshop [mailto:[protected]@gmail.com] Sent: Friday, December 26, 2014 12:15 AM To: Nitin Kumar Subject: Re: Termination of idea services Sir I have forwarded the case to management. Let any update come.. On Sat, Dec 27, 2014 at 3:01 AM, Nitin Kumar &lt;[protected]@gmail.com&gt; wrote: ???????????????/ Thanks &amp; Regards Nitin Kumar Rolatech Engineering [protected] From: Nitin Kumar [mailto:[protected]@gmail.com] Sent: Monday, December 22, 2014 1:10 PM To: 'raghavteleshop' Subject: RE: Termination of idea services Any update regarding refund of last bill. Thanks &amp; Regards Nitin Kumar Rolatech Engineering [protected] From: raghavteleshop [mailto:[protected]@gmail.com] Sent: Thursday, December 18, 2014 3:50 AM To: Rolatech Subject: RE: Termination of idea services Please wait. Let me check it completely On Dec 18, 2014 1:03 PM, "Nitin Kumar" &lt;[protected]@gmail.com&gt; wrote: Dear Rajeev ji, We have not received any reply from ur side???? Thanks &amp; Regards Nitin Kumar Rolatech Engineering [protected] From: Nitin Kumar [mailto:[protected]@gmail.com] Sent: Tuesday, December 16, 2014 1:11 PM To: '[protected]@gmail.com' Subject: RE: Termination of idea services Dear Rajeev ji, As per the below mail we have requested you to pls terminate all idea service for below nos but it was not done and the bill for the month of Oct and now we have received a bill of nov 2014 also as per the attached (password rola7723). But as per my visit to your office I have paid all my pending balance on 11-Dec-2014. Pls look into this matter and get the amount reversed for the month of Oct. Thanks &amp; Regards Nitin Kumar Rolatech Engineering [protected] From: Rolatech [mailto:[protected]@gmail.com] Sent: Thursday, October 30, 2014 9:54 AM To: '[protected]@gmail.com' Subject: Termination of idea services Dear Rajeev Ji, As per our yesterday discussion we are requesting you to stop all idea services with immediate effect of below listed nos [protected] [protected] [protected] [protected] [protected] [protected] As we have kept all the no in safe custody since last 2-3 months but then also last two no were still active so we request you to pls check and raise final outstanding towards our company. Thanks &amp; Regards Nitin Kumar Rolatech Engineering +91-[protected]

Hi; I am subscriber of idea mobile number [protected]. I received a promotion sms from idea that log in on "www.ismartpack.com" and find your best internet offer. I logged in that website and inter my number and inter otp there was a offer showing 1 gb 2G internet in just 98 and ussd activation code *150*98# was there. I recharged with same ussd code but I got only 500 mb 2G for 14 days and did not get 1gb 2G internet. I called to customer care but they was very rude and not raised the complaint. I attached the screen shot of offer page as a proof. I request you please check the concern and give me the remaining internet balance. Regards, Mohd Arshad [protected]

Dear sir/mam Myself Pradeep Kumar and my idea no is [protected] I m using the idea service since 8 years and very old customer of idea but from the last month i decided to port out from the idea service provider immediately because idea has changed my plan without any information i was using the champ175 plan from last 1 year but suddenly they change my plan into 225 rs pm then i call the customer care for this issue they said sir m giving u the best plan of rs 199/- in this plan u can use 600 local and national minutes free but when i called the national calls they generate my charges then again i called to customer care for this issue they said sir in this plan only local calls free not national this type of wrong commitment has fed up me. So kindly request you please resolve my problem as soon as possible otherwise release my no for port out immediately or give my existing plan 175 champ as soon as possible. Thanks n Regards Pradeep Kumar [protected] [protected] (Alternate No.)

3G Data not working and 10 days gone but no action taken till now I had communicated to my Relationship Manager regarding the issue of 3G data not working.I also communicated to the customer care executive regarding the same.I was told that my complain would be actioned by 6th Feb but no action or communication has been made till date (12th Feb).The communication ID is :C1-[protected]. I am disappointed with the quality of services .