IDP IELTS Complaints & Reviews

I had booked an Ielts exam on 1 dec'2022 and paid Rs.15750.
The amount got debited but I did not receive any confirmation mail, and it's been 7 days, still I have not received refund.

Sir/madam
I booked the ielts exam for 10/11/2022 on 02/11/2022 .I paid the fee from my PhonePe and till now I havent got confirmation. I have been waiting for it.
Kindly look in to the matter n slove my case my passport no is W7907256

I have paid my test transfer fee on time their link wasn't working, and their server was down. then the email response is after 9 days with no proper reply if I contact the customer care executive they disconnect or put call on hold. not they are not ready to transfer my test date

Hello I am chilakala.kavyasudhajali I have booked a slot for computer delivered test on 26/11/2022 for the exam date is on 24/12/2022 here the slot has not been booked and the amount was deducted from my account but the payment is unsuccessful and amount is INR 15500. Could you please resolve this problem .

Hello respected sir / mam. I am here to inform you that I have booked a ielts slot on yesterday i.e ; 26/11/2022 on computer delivered ielts test for 24/12/2022 the amount has been deducted from my account but the slot has not booked but the amount 15500 INR has been deducted from my account I have paid the amount through phone pe UPI and below are the transaction details . Please, resolve my issue as soon as possible

Thank you

Hello,
I have given exam on 8 oct 2022. I didnt get my result then called idp they said its underinvestigation. After 2 days they sent a email that i am banned for sending an imposter . But i am innocent i have given exam myself. I have visited idp headoffice in gurgram and they said i have to appeal and pay fee again. This is all taking toll on my mental health . I have alrealy missed deadlines for some universities .

Please solve this issue you can call me for interview, match my fingerprints or ask for documents i can provide anything you want to prove that i am innocent .

Please help me

I have applied for EOR on IELTS writing on 13.10.2022 and got an improved score from 5.5 to 6.But I didnt get the refund.
passport no:W3713835
Received a credit note on 31.10.22
Credit Note No.: CNE/10-23HR01554
Orignal Invoice/Advance Receipt No.: E/10-23HR0002953
Orignal Invoice/Advance Receipt Date: 13 Oct 2022

Please resolve the issue

I've appeared to the IELTS exam on 8th October, 2022 and got my result on 22nd October. But till today, i didn't received my eTRF. As I click the view eTRF link, it's redirecting me to a 404 error page.
Please check and revert back as soon as possible.

Dear IDP IELTS test
Name - shubham tyagi
Candidate I'd - shu2045855
passport no. - T9199782
Candidate no. -458781
email id - tyagishubham.[protected]@gmail.com
I was not able to attend speaking exam on 25 th as no information has been passed to me by mail or message and even the portal was updated 1 day priorer . Then I contact customer care they told me next available date will be given to you and you can attend LWR on 29th.
But it's been 17 days, am trying to contact with them via mail and several calls but no information has been updated and also they are making fool because results are already out of that exam, am not even getting proper response from idp side . Its a big loose for my money and time .
It's very disappointing for me to see such big organisation have zero costumer support .

i just want you to give me next available speaking exam date because I have already given my LRW, or a refund, or next available date for exam, because I don't have much time .

for proof attachment are below .

My result is got delayed and i needed it on urgent basis . None of the customer executive taken my call . What the purpose of the CBT test exam . If the result is delayed or with held without any reason . Tell me the reason why my result is delayed or in what time is to get the result declare.
Garima swamy
[protected]@gmail.com

I am a lecturer and an acting consultant at the Faculty of Dental Sciences, University of Peradeniya. I was harassed at the Kandy IDP IELTS exam center by your staff. Without prior information, I was not allowed to go to the toilet half an hour before the exam. One invigilator lied to me, that I can go to the washroom during the break after the listening exam. Though I had a UTI I somehow managed the whole period with great pain, the misbehavior of the staff ruined my whole reading paper.

My test was on 23rd July. I got my EOR result on the 17th of August. My writing score changed from 5.5 to 6. I received a credit notice but I didn't get a refund.
My passport no is T7822376

Hi,

I booked a pen and paper test with ielts for 20th August, 2022 which i later modified to a computer based test to be taken on 27th August, 2022. While i was booking pen and paper i saw that the date for speaking will be shared 2 days prior to the test date and also the venue details will be shared 2 days prior to the test that falls first. I did not get any SMS communication till 25th night which was clearly 2 days prior to my scheduled reading, writing and listening scheduled date(27th). I was worried and i logged into ielts to check the venue details and that's when i noticed that the speaking module had been scheduled for 24th and that i had missed it because of no SMS communication from ielts. I would like to point out that i got my initial communication for 20th August test scheduled via SMS. Because of poor communication from ielts(IDP india), i had missed my speaking module. I had dropped an email to their customer care the very next minute i realised that and also reached out to their customer care. The first person who answered my phone was very rude to me and disconnected without clarifying my questions. I called again immediately and this time i was told that since i missed my speaking module, i will not be allowed to take the remaining module and that i had to pay 25% of the total cost again to get the entire test transferred to a different date. I called the customer care again on the day of my test to reconfirm this and i was told the exact same information by the representative who attended my call this time. Based on information provided by IDP india customer care, i did not take the rest of the modules. I have been following up with the team over email and it is very irritating. They finally responded to my very first email asking for money to be paid for transfer and medical certificate to be share along with fee payment receipt. I have emailed them multiple times with the doubt that i don't have a medical reason to submit medical certificate and i haven't recieved any information back from them yet. This whole scenario has had some major impact on my health and my sleep. I haven't been able to concentrate on anything else. I felt that IDP india has harassed me on a mental level and i am reaching out to get this settled.

In listening heading is given to write in one word but the answers are given in two words
MCQ are more in this exam

Hello,

My name is Akshat Chhajer
I recently gave my speaking test on Saturday 20th August, 2022 at IDP Rajouri garden Delhi.
But I encountered that the invigilator was busy sleeping while I was speaking.
Even the executives in the test centre told me to file a complaint.
I had a word with many students and this issue has been with a lot of students please look into it as this is not fair.
This is highly unacceptable.

Good morning!
I booked my IELTS exam today on the 20th of August with Payment Reference No.:[protected]C7472389 and Module is Academic.

I am writing to ask how to make my name the same as my passport.
I do not have a surname in the passport.
What are the rules for it?

Please let me know and edit it as soon as possible. I am attaching my passport.
I tried putting a 'dash' in the surname, but it didn't work.

Passport number- T9571324
Given name- Saadia maqbool
Surname- ---

Please help.
Thank you
Regards,
Saadia maqbool

Ma money is deducted

I wanted two hard copies of my TRF to be sent to my organization . I paid 3000 rupees for that ( paid on July 1, 2022 - invoice attached below ). After 4 days only 1 was showing processing instead of two, so i contacted ielts toll-free number and asked . They said only one has been processed and the other was not processed so it will be refunded and that i had to pay again 1500rs separately for the same ( paid on July 5, 2022 - invoice attached below ) ... They said refund will be processed within 10- 15 days. It's been 20 days . I have mailed multiple times and called multiple times. Everytime they said same answer that it will take 10-15 days . No one ever reads the email properly nor listens to what I say properly . IN SHORT I wanted 2 copies and paid for 3 copies as said by the help center . I HAVE PAID 4500RS IN TOTAL . for two copies it should be 3000 RS . I have to be refunded 1500rs . I have all the call recordings i[censored] want I'll send them too. WORST CUSTOMER SUPPORT TEAM. they are just cutting calls not replying to emails.. since July 7 I'm facing this . Today is August 16. Still not resolved. Very rude and irresponsible.

I had done my payment for the booking of my ielts exam slot on 11th august 2022 and the payment was done but i did not receive any email thus indicating my slot has not yet confirmed.I would like to have money refunded so that i could apply for anothet exam date as soon as possible

Unfortunately, I couldn't appear for my actual IELTS tests due to my passport not having returned from the visa department. In order to reschedule the date, I was asked to pay a transfer fee with access to re-examination date anytime in the next 3 months.

Suddenly, I am given a test date in May - a time when I'm not even in the country, despite clearly stating my preference of July end.

When I bring this to their notice, they send automated replies, one asking me to pay a transfer fee again! Then they keeping pushing the issue, with no proper guidance or help until a point when it's too late and they can't help anymore!

Is this a joke? I am charged 20000 for nothing and expected to just forget about it!