Indane — Non supply of LPG cylinder

Address:New Delhi, Delhi

M/s. Prabhat Gas Agency, Uttam Nagar, New Delhi is my gas Agency. My customer No. is CX8936279. I booked my LPG Cylinder though Indane automatied services of booking on 02.01.2015, vide ref. no. 436530 recd. through SMS. After passing away of 13 days today i got a sms reg. cancellation of booking without any reasons/ notice. This is very ridiculous and painful for me. I am facing problems without the cylinders and using other means of fuels for cooking.
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My consumer No. is 3621. The Gas Agency service provider of Indane is - GEMINI ENTERPRISES, NAJAFGARH, NEW DELHI.

During the last month, when the cylinder was not supplied, I visited the Gas Agency, they seen in the computer our online booking, inspite of that they noted and told me that the LPG Cylinder will be reached in 3-4 days.

During the present booking online on 25th Feb.2015, the LPG cylinder is not supplied, when reminder over phone, they told to my family to deposit a copy of Bank pass book. Every month they are demanding the various kind of documents.

My request & grievance is that when I filled & deposited the KYC form with all details & AADHAR Card Copy, then on which order they are demanding the documents every time and why they are not supplying the LPG Cylinder trouble free. I am a service class Govt. Officer, I don't have so much time on duty days to visit the Agency and stand in Que.
There is no fax, no email available, so that we could transmit the documents requirements to them.

It has also felt necessary looking to the Capital of India, Delhi City to modernise and well equipped service agency may be provided to curtle the difficulties being faced like us.
My consumer No. is 3621. The Gas Agency service provider of Indane is - GEMINI ENTERPRISES, NAJAFGARH, NEW DELHI.

During the last month, when the cylinder was not supplied, I visited the Gas Agency, they seen in the computer our online booking, inspite of that they noted and told me that the LPG Cylinder will be reached in 3-4 days.

During the present booking online on 25th Feb.2015, the LPG cylinder is not supplied, when reminder over phone, they told to my family to deposit a copy of Bank pass book. Every month they are demanding the various kind of documents.

My request & grievance is that when I filled & deposited the KYC form with all details & AADHAR Card Copy, then on which order they are demanding the documents every time and why they are not supplying the LPG Cylinder trouble free. I am a service class Govt. Officer, I don't have so much time on duty days to visit the Agency and stand in Que.
There is no fax, no email available, so that we could transmit the documents requirements to them.

It has also felt necessary looking to the Capital of India, Delhi City to modernise and well equipped service agency may be provided to curtle the difficulties being faced like us.
A genuine problem to be consideration

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