India Infoline Finance [IIFL] Complaints & Reviews

I have visited your branch in sector 35 Chandigarh after getting call from the staff for the renewal of my Gold Loan. As discussed over the phone some seniors are present in the office so it will be better to discuss my loan case. I was shocked to see the behaviour of your senior team leader Mr Vikram. When I entered his cabin one of his empl was discussing my loan case and he clearlry without even asking a glass of water " we need to selll the Gold" He even didnt bother to listen or discuss the case. Did he invite us just for the insulting. When i said at least boss you must ask me a glass of water, he said I am not here to serve you water. Isn't is surprising? My problem was simpe that My father is not with me, i m ready to pay the interest today just need 3 days to sign the form by father as he is not well at the moment and can't come to sign. Is it a big deal to wait just to sign the form, when there is no due amount? Really shocking. Is there any person who can talk to me over the phone n discuss the msbehave of Mr Vikram You can even check the recording of the cameras if I am wrong And more even after so mych loud voice of mine, he didnt bother to say apology and more he said later carry on shouting Aman Garg [protected]

Dear sir, i have inform about that my login id is JDP10488, i am doing trade online through mobile phones, i trade sell trade done by your software and margine profit and loss also wrong worked..in this problems i lossed 300000 lacs rupees by default i thought iam doing profit but after i see my trade is autometicaly wrong by software problems, so pls check my trade and given refung margine and profit. Thanks&Regards, jaydip d.patel

Respected sir/madam, I am Krunal Bhagdiya and I have a/c in India info-line since 2008. My Login ID is KRUNAL05. My a/c open under the 555 scheme but company debited from my a/c every year without my confirmation I have some big problems from your side... so please see my a/c statement from a/c opening to till date and contact me personally as soon as early if you don't want to loose your customer... I have complaint before this and my Case ID is: 00204628 Please do needful in this matter. Otherwise I will go consumer forum..And I have my a/c opening letter from your company.. Account: [KRUNAL05] Login id: KRUNAL05 Thanking you Regards, KRUNAL J BHAGDIYA AHMEDABAD, GUJARAT Pin: 380051 email: [protected]@yahoo.co.in (M.): [protected], [protected]

Sir Mera name Ishrat Ali h. Mene iifl noida sec-63 2nd Jan 2015 ko join ki thi. Lekin Mere senior ne mjhe 24th Feb ko company se nikal diya. Meri January ki salary to mjhe mil gyi lekin Feb ki salary mjhe abhi tak nhi mili h. Jabki senior ne Bola tha k tmhari salary mil jayegi lekin abhi tak mjhe salary nhi di gyi h. Jis wajah se meri aur meri family ki financial condition kafi khrab ho gyi h. Meri apse request h k aap meri salary dilwane me meri help kare. Me apni details forward kr di . Regards Ishrat Ali

I had a due of Rs.800/-to you . I had 3 nos shares of Tata Motors with you. I have already sold those today. Now you are requested to close my above-mentioned DMAT account and send all my rest money with you to my Bank Account directly, as I am in need of money now for an un-avoidable necessity. Thanks, Bandana 4

I have a account with credit balance of Rs.1000/- at that time opening my account I wan informed for life-time free membership (i.e. No AMC charges in future) . Now in month of March 15 company sent me statement of account with debit charges from Aug. 14 for monthly AMC It is completely breach of agreement and the words from company side. There is no information of change in company policy for AMC charges. I am ready to close my account ( if require by company ) to take my amount back.

THIS IS THE COMPLAIN REGARDING THAT MY A/C BADHEKA9 AT BHAVNAGAR SINCE LAST 7 YEARS. AND I NON OPERATED SINCE LAST 5 YEARS. SO HOW CAN MY A/C HAS DEBIT BALANCE OF RS. 500/- ?? WHILE I HAVE NO TRANSACTION SINCE LAST 5 YEARS MY CONTACT NO IS [protected].

Hello, I am sabarirajan from trichy (tamilnadu), India. Yesterday i got call from iifl tele caller, that girl is a tele caller trainer she explained me about iifl insurance then i told no madam i am not interested, for tat she spoke very badly and insulted me very much. i went to that branch and i complaint about her but they not even hear about my complaint, so i complaint to that branch area manager somesh but he also didnt take even a single step for my complaint and he not responding me. Really worst tele marketing, very bad company i ever seen. im going to rise complaint in TRAI about iifl telemarketing. Thank you thanks and regards sabarirajan soundarrajan

I have already stop relation ith you due to poor ser vice & no responce to my calls by relation manager Priya Shah. I had already instructed to close my Trading account long back 7not executed any documents for renewal of same. I surprised to to receive several sms & emails about chrges. Since I donot agree with statement and also you failed to act as per my instruction I am not legally bound to pay for same. kindly stop disturbing sms and emails

Dear Team, After many follow ups with your Branch Manager Mr. Vishal at Karnal Branch who is harassing us and not providing the foreclosure letter of our loan accounts mentioned 706721, 710485, 705997 & 706401 moreover he is linger on day by day and asked us to come down to Karnal to get the same, so we have to travel 130 KM from Yamunagar to Karnal for the same on regular basis and come back without any results, it shows how pathetic relationship holds IIFL with their valuable customers, request you to kindly provide us the foreclosures on urgent basis or otherwise we have to take the shelter from consumer courts and RBI Ombudsman. Thanks n Regards Renu Verma Mobile [protected]

I had taken a loan in my individual name - Vikas Choudhary. I want to foreclose the loan I have given the company written request on their ID [protected]@iihfl.com on 2.2.2015 ( More than 1 month ago). I have mailed more than 20 times They do not reply. I went to local branch with a DD & asked them to take it & after adjusting dues give back the remaining amount. They are also not willing to do that. As a customer I am stuck. They aren't co operating at all

I have thrice applied for change of Address and Mobile number for my Dmat account held with IIFL. They have rejected my request stating the formats submitted are not new. I have submitted the application signed by me submitted self attested documentary proofs as advised by IIFL vide speed post Receipt nO.EN[protected]IN DATED 21.02.2015 THE SAME WAS RECEIVED BY iifl ON 24.02.2015 THE SAME WAS REJECTED BY IIFL. The rejection is not acceptable for me merely rejection of request on the pretext of new old format is not acceptable to me. On the pretext of one or the other IIFL is not allowing me to operate my Dmat Account and Trading account. I have submitted all the required self attested documents as advised by IIFL. IIFL is very unreasonable some how they do not want me to operate the account. I request you to arrange for change of address and mobile number immediately. -Korsapati Subba reddy

Hello, My name is sudhir from Hyderabad, Telanagana.I have opened demat account in 2007 and bought some shares for a company which is now not trading on Share market. After long conversation and waiting on phone for hours and finally reaching the relationship manager, she advised me to fill the RRF form and account closure form and submit her. There is no action taken on that request and finally there is an email from Customer service saying the request is rejected as there are shares in my account.But for the same reason, i filled the RRF form and submitted. The worst thing is what's the use of Relation manager who even is not courteus to reply to your email. I sent approx 15 emails she never mind to reply to even 1 email and tried to reach her on phone which she never picks. I am attaching the acknowledge slip as a proof. Please help.

Sir I Korsapati Subba Reddy s/ok Sankar Reddy Client ID 12833941 Login ID:KORSAPAT have submtted applications for change of address and Mobile number as per the prescribed formats available with iifl Website with all required enclosures duly self attested by me in respect of My Dma t account held with IIFL. The IIFL is very unreasonable and rejecting the applications third time, they are not allowing me to operate my Dmat account and trading account. They are rejecting any request submitted by me i am not allowed to operate my own account. with the reason that the formats are not new. and they are not returning my applications after rejecting and keeping the documents with them. All the formats and written applications were signed by me the account holder. They refuse to change the details and sending the information to my previous address where I am not staying and sending the sms messages to a mobile which is no longer in use. I request you to arrange for justice to me as i am not made to operate my own account. not able to login to my own account. The IIFL is very very unreasonable. I like to escalate the unreasonable attitude of IIFL to Reserve bank of India and SEBI. -KORSAPATI SUBBA REDDY emailID:[protected]@gmail.com Mobile no:[protected] Dmat account Cliend ID:12833941 Log In ID:KORSAPAT

I have a trading account since 2010 and at that time I was charged Rs. 555 for life-time free membership (i.e. No AMC charges in future) . But from last few months (Aug-2014) I am noticing that amount of Rs 45 or more per month was deducted from my account as monthly AMC charges. It is completely breach of agreement and the words from your side. Getting the crap response from your side "Dear Sir/Madam, In this regards, we would like to state that the DP charges have been revised in pursuant with the terms & conditions as per the KYC/Account opening form & Rights and Obligations of Beneficial Owner and Depository Participant as prescribed by SEBI and Depositories. Further to inform you that I have requested for BSDA Facility for two times both the times it rejected. Reason for rejecting they telling me that I am having two DP ID. which is absolutely wrong. I have opened only one account and that too with India Infoline only. Dear Sir/Madam requesting to kindly look into this matter. Awaiting for kind and favourable reply

My complaint for 24% interest rate on debit balance,
Indra Bhan Prasad <PRMAIBP1>
{ DP Id & Client Id No: IN[protected] }
Mulund West, Mumbai 400080,
Tel:[protected], Cell: [protected],

----- Original Message -----

From: ibprasad


To: [protected]@indiainfoline.com
; [protected]@indiainfoline.com ; [protected]@indiainfoline.com

Cc: [protected]@sebi.gov.in
; [protected]@sebi.gov.in

Sent: Monday, February 09, 2015 10:12 AM

Subject: Re: Intimation of Debit Balance (Case ID:[protected]


1.Procedure given in yr email is
very complicated and confusing.

2.It seems that you have
created it puposely to earn 24% interest on debit balance, Such exorbitant
interest rate will make a fortune for IIFL.

----- Original Message -----

From: CS


To: [protected]@gmail.com


Sent: Monday, February 09, 2015 9:03 AM

Subject: Re: Intimation of Debit Balance (Case ID:[protected]


Dear
Sir/ Madam


Thank
you for your email regarding your Login Id:PRMAIBP1


We
are pleased to inform you that we have tied with Citibank for equity funds
payin through NEFT/RTGS. While remitting any funds to IIFL via NEFT or RTGS
from the linked bank our clients would have to do the following


#
Login to your bank link enabled for online transfer via NEFT.

#Beneficiary
Name: India Infoline Ltd

#
In the Beneficiary account number field enter the sort code 523500 (Numeric)
followed by their login id. For E.g.:-523500NJRVIILG

#
Beneficiary Account type would be Current Account.

#Beneficiary
address is Fort Mumbai 400 001.

#
In the Beneficiary bank field they would enter Citibank

#
IFSC code = CITI0100000


Your
Adjusted Balance at the beginning of the day is Rs.96, 617/- Dr


We
trust above is to your satisfaction. Do revert to us for any clarification. You
can also contact our Customer Service on[protected] for speedy
resolution.

We
look forward to your co-operation and assure you the best of our services at
all times.


Warm
Regards,

Yogita

Customer
Service Executive

India
Infoline Ltd


Note:
Now, follow us on Facebook at facebook.com/IIFLGroup/
or tweet to us at twitter.com/IIFLCorporate
for speedy resolutions."


[protected]Original Message[protected]
From:
[protected]@gmail.com
To: [protected]@iiflstatements.com,
[protected]@indiainfoline.com
CC: sambit.[protected]@indiainfoline.com,
[protected]@indiainfoline.com
Subject: Re: Intimation of Debit Balance

Dear Sir,


I wanted to clear my debit balance
in trading account and had sent an email, early morning on last
Saturday about my intention for making the ON-LINE payment
from my IDBI Bank account.


But regret that IIFL officials
are not co-operating and further, the emails sent to my NEW R.M. is bouncing. Last Saturday, I wanted
to know the step by step procedure
"How to make the balance payment ON-LINE" ??


Indra Bhan Prasad

----- Original Message -----

From: [protected]@iiflstatements.com


To: [protected]@gmail.com


Sent: Sunday, February 08, 2015 8:29 PM

Subject: Intimation of Debit Balance


Client ID :PRMAIBP1

Dear Customer,

Kindly note the following balance in your trading account.

As on :[protected]:30:51

Adjusted Debit Balance : 96617Rs.


You may verify the details of statement of accounts and other documents made
available to you through internet at http://trade.indiainfoline.com
or trading terminal.
Adjusted debit balance is arrived after considering loss on account of your
short deliveries amount, Mark to Market value of short options and after
adjusting fixed deposit/Bank Gurantee if any from the ledger balances.

We will appreciate the debit balance is cleared at the earliest, in order
to avoid delay payment charges or any other risk management actions as may be
required.


With kind regards,

Customer care.

India Infoline Limited


P.S.: Non-Resident Indian (NRI) Clients are handled from the NRI Desk having
PIS accounts with the AXIS Bank, for whom the trades will be settled with the
bank
directly.NRI Client has to ensure sufficient balance in the said PIS bank
account for trade settlement.

This is a system generated mail. Please don't respond to this email. For any
clarification, please contact branch or click here http://qna.indiainfoline.com/clientquickresponse/frmlogin.aspx
to post the query.


India Infoline Limited

I have a trading account since 2009 and at that time I was charged Rs. 555 for life-time free membership (i.e. No AMC charges in future) . But from last few months (Aug-2014) I am noticing that amount of Rs 45 or more per month was deducted from my account as monthly AMC charges. It is completely breach of agreement and the words from your side. I have already requested for refund of AMC i.e., 555/- many times. But still there is no proper...

We called our relationship manager Mr. Amjad Khan and we just asked about the status of brokerage and that Guy started using abusive language. The terms he used we cant even mention here. Its really devastating. How ca anyone talk like this? That too to his customer. Please help.

The mail is regarding the non-payment of payout and mental harassment by IIFL. I want the payout for the month of dec to be realised right now. It is the fault of the company and client(VAIKUM90) has nothing personal against me. It is Gautam & Ramasharai who does not do their job on time & it results in problem. Very specifically client(VAIKUM90) has mentioned about them. Also, he has told them to come to his place to get the resolution. But instead their are satisfying their personal ego. Letter of NOC from the client is attached in the mail. If company does not do something, it is completely the mistake on companies part. Client email is attached in this mail. He has problem with the company and not from me. It is unfair on the company & on the part of all involved to stop the payout which should have been issued till now. Revenue not received is not from that id either. Neither the client has any problem with me or any of my employees. He shares a such a good relationship with me. The problem is with IIFL uneducated employees and their behaviour on phone. I am not responsible for such an act. Also it seems like "dadagiri" of IIFL, if one client has an issue with the company - it does not mean that company will stop the payout of Sub-broker for all other clients. This is like if I have 1000 clients & someone has an issue, you will stop the payout for the rest others. What the company is trying to prove!!! Are you saying "Hamari Man Mani hai, hum jo marzi kare". Independent case must be resolved independently. This proves the intent of the company wrong mindset and harassment. Plus I want to bring few point here: 1) IIFL system is so pathetic that you can't sell far off contract even for the same months 2) One cannot sqaure off the existing positions for the far month contract. What is the problem when someone wants to square off. 3) 90% of the times RM does not pick the phone and positive trades result in losses 4) Accounts sent or any update on account keep on lingering on for months. 5) Unethical calls are made to clients without asking me &amp; client tell me that I got a call from your RM for doing insurance policy. 6) Their is no feedback mechanism for mail written to the company. No one bothers to respond. 7) In morning Ramasharai say this is the limit for the expiry - Client calls Gautam/Ramasharai and they do the trade. After 2 hours they say to square off inspite of position making profit. If they had to square off the position than why in the world the position was created. Ramasharai or Gautam should have said no. But in morning they create the position &amp; than square off to earn brokerage unethically and making me & my client suffer. Mail from Client As per our discussion, we have no issues with our franchisee Mr Varun Agarwal with code FT221AP01. All the issues are with IIFL and its employees Ramashraya Rai and Gautam Sharma for indulging in unethical business practices resulting in financial loss along with a lot of mental harassment. All details have been correctly shared with the company. Our Franchisee for this account VAIKUM90 - Mr Varun Agarwal has no role in it whatsoever. Regards Vaibhav

Hi, I am a customer indiainfoline, the charges taken by them(Noida Branch Sector 63) against the brokerage was 100/lot Buy and 100/lot Sell for options, SEBI has now reduced the lot size to 25 of nifty, but these cheaters didn't reduce the brokerage they are still charging 100/lot buy 100/lot sell for a lot of 25, To make easy for beginners, if you buy 1000 put and sell the same then the brokerage would be 1000 put =1000/50= 20 Lots * (100+100)=4000 Rs if the lot size is 50 1000 put =1000/25= 40 Lots * (100+100)=8000 Rs if the lot size is 25 this they are doing to their existing customers charging 8000 against 4000 earlier per transaction, so please beware