IndiaBulls — Asking for the full amount before the payment period

IndiaBulls — Asking for the full amount before the payment period

J Jose_Jacob12 Jan 18, 2022 Feb 10, 2022 This thread was updated on Feb 10, 2022

I have taken a subscription for Dhani one freedom. I am paying rs. 865 every month for the privilege. If I am correct according to the terms I am allowed to spilt the entire amount into 3 parts and pay them in 3 months. This is my 3rd month using their service, and now suddenly they have blocked my access to the card and are asking me to pay the entire amount. When I contacted their support mail id, I got a very bizarre reply which really doesn't explain anything. I hope this situation is considered and a solution to the same found soon. Thank you. Was this information helpful? No (0) Yes (0)
IndiaBulls customer support has been notified about the posted complaint. Verified Support Jan 21, 2022 IndiaBulls Customer Care's response Dear Customer, We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest. Neha, Team Dhani Jan 28, 2022 Updated by Jose_Jacob12 My mobile number: [protected] e-mail id: [protected]@gmail.com The best time to reach me will be between 9 am to 10 am. Thanks. Feb 02, 2022 Updated by Jose_Jacob12 No update from IndiaBulls yet. Verified Support Feb 04, 2022 IndiaBulls Customer Care's response Dear Customer, Our team tried to contact you but could't get through. We request you to provide an alternate number via DM m.me/dhaniapp One of our representatives will contact you shortly in this regards. Jatin, Team Dhani Feb 09, 2022 Updated by Jose_Jacob12 I have not received any call from your team. Additionally, I have written numerous emails to your support team, [protected]@dhani.com, and the nodal officer. I haven't received any reply from them either. Feb 10, 2022 Updated by Jose_Jacob12 Jose_Jacob12's [Complaint's author] reply, 0 minutes ago Mobile Number: [protected] Email id: [protected]@gmail.com I got a call from Dhani asking to repay the entire amount otherwise they won't unlock the amount. I asked for the reason, they said "You have utilized 90% of the credit limit". Then when I enquired where exactly in terms and conditions is the same written, the person could not answer but stuck to the argument that the funds won't be unlocked and I have the pay the membership fee also. This is a sort of bully tactic that I did not expect from Indiabulls. Feels more like I took credit line from a loan shark.
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IndiaBulls Customer Care

from Noida, Uttar Pradesh

Jan 29, 2022

Verified Support

Dear Customer,

We understand you here, However, please share your contact details via m.me/dhaniapp for our record and we will quickly resolve your issue.

Neha, Team Dhani

Jose_Jacob12's [Complaint's author] reply, Feb 2, 2022

I have already written 2 emails to Dhani support. Not received any reply yet.

IndiaBulls Customer Care

from Noida, Uttar Pradesh

Feb 2, 2022

Verified Support

Dear Customer,

We would need your details via m.me/dhaniapp so that we interally align and solve with our team as quickly as possible for you. Hence, request your support here.

Neha, Team Dhani

IndiaBulls Customer Care

from Noida, Uttar Pradesh

Feb 9, 2022

Verified Support

Dear Customer,

We regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.

Neha, Team Dhani

Jose_Jacob12's [Complaint's author] reply, Feb 10, 2022

Mobile Number: 9742891693
Email id: [email protected]

I got a call from Dhani asking to repay the entire amount otherwise they won't unlock the amount. I asked for the reason, they said "You have utilized 90% of the credit limit". Then when I enquired where exactly in terms and conditions is the same written, the person could not answer but stuck to the argument that the funds won't be unlocked and I have the pay the membership fee also. This is a sort of bully tactic that I did not expect from Indiabulls. Feels more like I took credit line from a loan shark.