IndiaBulls Complaints & Reviews

Repeatedly doing the same by not updating the amount paid and charges levied every month. Several reminders and emails sent but no response or action to update the app and dues paid
Sojan Chacko
[protected]

I did 960 Rs. transaction on MobiKwik via Dhani pay account on 26rd January 2022. first time my money got deducted and reversed instantly but the second time when I tried to do a transaction than money got deducted but the transaction got canceled and the money was not reversed. today is 30 September almost 5 working days has been completed but still, I have not received my 960 Rs. and whenever I try to contact their customer care they never answer my call their customer care service is very poor they are not helping also I tried to contact Dhani on Dhani Facebook page but they blocked me instantly. so my only hope from you and this is my hard-earned money and I don't wanna lose it. because before I transaction I did not saw the review of Dhani many customers are getting the same issue and still their money stuck. so pls help me in this case and take legal action against India Bulls Dhani.
My dhani account details are below.
Name-Abhimanyu kumar
Mob- [protected]

TICKET NUMBER: 25429333

It is very disappointing to know that the dhani concerns are fooling common people in this way which is very disgraceful, i wish to draw your attention to my case and resolve it with no further delay.

On 06.01.2022 i had made a payment towards outstanding payment of Rs. 457 (UPI ID[protected] thru razor pay ( SCREEN SHOT OF THE PAYMENT ATTACHED) but it was not credited to the dhani wallet and when contacted the dhani customer care at [protected] they directed me that the payment issue has been thru razor pay not dhani and i also tried contacting razor pay customer care center till 13.01.2022 which was failed to give proper resolution regarding my issue till 13.01.2022. but dhani had charged me late payment charges for no fault of mine.

Finally I submitted my complaint on razor pay thru consumer forum on 13.01.2022, in the morning and by 4pm my Amount of Rs. 457 (UPI ID[protected] was refunded back immediately, then i made a payment of Rs. 493 on 19.01.2022 including other utilized amount, in between this i had made a payment of Rs. 3435/- for electricity bill which i didn't receive cash back, *****( Rs.1999 was credit limit balance+Rs.1000 i transferred from my account (karnataka bank) +Rs.436/- i transferred from my account (karnataka bank)***** then loan is converted in 3 emi's for which i was supposed to pay Rs. 667/- due on19.01.2022 plus Rs.8 = 675/- should be my due amount as on date but in the app it is showing as Rs.1665 due which is not acceptable or i will make the payment for the shown in the app.
Kindly confirm why the app is not showing my daily credit limit.

Also i request to waive off all my late payment charges charged to my account and revise the due amount payable at present.

Screenshot of all the above said transactions are attached fyi.

Upon my mail i have received the following mail from you which is self explainartory, please note that i havenot received any resolutions from you and you cannot close my case without any proper resolutions.
Please go through the below mail received on 20.01.2022 which is not acceptable.

[protected]@indiabulls.com [protected]@indiabulls.com via zvoy5kc93jjj.7f-prvaua2.ap5.bnc.salesforce.com
Thu, Jan 20, 12:40 PM (5 days ago)


to me

Loan Reference Number:

Hello Sneha S Kamath,
This is an auto generated mail to confirm the resolution of your concern raised via email (reference ID[protected]. We hope you are satisfied with the resolution provided. Please note our customer support email id has been updated to [protected]@dhani.com, we request you to use the updated email id for all future correspondence with us.

In case you are not satisfied with the resolution provided please click here to share your valuable feedback.

Ticket Number[protected] Subject - Regarding my payments

Thank you

Team, dhani loans & services limited

Kindly rectify immediately

My name is aryan yadav and my mobile no is [protected] and i have activated my dhani one freedom card on my sister name and i used that acount ..
I have paid all the amount but they are saying again you have 1115 dues ..
Tell me one thing whenever i tried to loging your app they said your acount has been locked for 15mint ...
Your executive said sir you have to pay 6528 i have paid .
And he said now its clear .
After 2month again i got called and said you have to pay 2900
I have paid now again you are saying.
Pay 1115 ..
Aap ye btaoo mai apko subcripition fee kyuu doo jab ki mainey ek hi month use kiya uskey baad use hi nhi kiya ...
Tum chor company hooo...
Mera limit tha 25k apkey executive bolta haii 30k haii ...
Mainey boola itna to liya hi nhii mainey ...
Mai screen shot v share krta hoo ..
Sarey payment or sarey msg key ...
Tum indiabulls waley choor hoo ..
Or tumhara executive wagerah jo haii wo v uneducated person...
Mujhey kya dhamki dey rhey they ki agar layment nhi kiya to ghar aajaonga ...
Abbey itna hi ghamand haij to aajana ..
Indiabulls waley choor hoo..
Or suno mai ye payment to nhi doonga ...
Tum sab indiabulls key staff choor hoo...
Customer care ka no hi nhi lagta or lagney key baad scam kr letey hooo...
Or haa apney ye third party sey jo recovery karwatey hoo na chhor doo ye sab ...

I have ordered a Headset on Flipkart on 24/01/22 and paid 999rs using dhani one freedom card. Due to some reason I cancelled my order. Flipkart refunded the amount on the same day but the amount is not credited back to my account or wallet. I had have to pay its first installment also.
Please help me to get my amount refunded, as soon as possible
Contact Details

I'm mallikarjuna. Im using dhani card since 3months anld I'm paying my dues correct everytime but now at every transaction card going to inactive and now I'm unable to use the card credit limit and it is saying to pay full payment for activation of card.plzz consider it and help me out in these problem

प्रिय महोदय, धनी वालो की जल्दी कंपनी पे बैन लगाना चाहिए मेरे को लूट लिया मैं नही चहेता हूं किसी गरीब इंसान को ये अपना शिकार बनाय मेरी हाथ जोड़कर गुजारिश है इस पर बैन लगाए मैं बहुत गरीब हूं मेरे पापा की तबियत बहुत खराब रहती हैं मैं स्टूडेंट हूं फिर भी अपना घर चलाने के लिए मजदूरी करने जाता हूं सर आप लोग बताए मैं इनको पैसे कैसे दू मेरे घर में दवाई लाने तक के पैसे नही रहते हैं आप लोग मेरी मदद कर दें आपकी महान किरप्या होगी

प्रिय महोदय, । मेरा नाम प्रदीप कुमार है मैं लखनऊ उत्तर प्रदेश में रहता हूं मुझे धनी का कार्ड मेरे घर पर आया था और उसे एक्टिवेट करने के लिए मुझसे कहा गया जब मुझे झूठ बताया गया कोई लेट चार्ज नहीं लगता है मैं इनकी बातों में आ गया और कार्ड को चालू किया फिर मैने 435 का एक बार लेनदेन किया उसके बाद ये लोग मेरा। ड्यूज बढ़ाते गए 5000 भर चुका हूं मैने अपना सभी ईएमआई पैड कर दिया था ये लोग अपने आप मेरा मंथली चार्ज जोड़ते गए अभी भी 2136 का लेट चार्ज लगाए पड़े है आप लोग मेरी मदद करे मैं गरीब इंसान हूं मैं इनको इतना पैसा कैसे दे पाऊंगा मैं ही घर में अकेला काम करने वाला हूं पापा बीमार रहते है कुछ भी कर पाते है प्लीज महोदय मेरी मदद कर दे आपकी महान क्रियपा होगी

Dear India bulls dhani
This is to inform you that my name is sagar yadav and last month someone has done fraud with my name and with my documents has been misused by someone else has been taken loan and even you have pass the loan which is fraud without know anything properly how can you all pass the loan, let me know who has done the fcu and the amount which has been transferred is not my account its a fraud account. Even the loan details are not my and yours employee are not educated that without having proper information how can they pass the loan
The loan number is CL17353115

I use dhani credit line and paid all dues on time but my card in inactivate by company why I paying subscription charge

On 23rd January 2022 at 12:40 i paid my rent amount of 2460 through phonepe, the payment was successful but the amount not credited in my rent owners account but the amount debited from dhani account.please help

Dear Dhani Team,
I have paid all my pending dues on[protected] but still now my Loan Id is not closed and still no response from your side kindly close the Loan. Loan details are,
CREDIT LIMIT ID - CLKYESVCKMY8PRK2
AGREEMENT ID[protected]

My brother has taken home loan from Indiabulls against property. He got expired in April, 2021 due to cardiac arrest and we had Insurance from Reliance general and they have settled the claim amount which was directly paid to India bulls by Insurance company. It took almost 7-8 months to settle the claim. However, now India bulls is not closing our account and asking for unnecessary more money to close the account and not willing to give us our property papers back.

They are pressurizing us to give them money to close the account and after that they will return our papers back. But why we should pay them more money when the insurance company has settled the amount. They are not closing the emi's.

Mr. Vineet Chaurasia (Recovery Agent head) is putting lot of pressure on my parents to collect the amount.

On 2jan 2021 i was paid due emi amount ie 343rs . The amount was debited from my bank account. My due was clear some problems happening to 4jan the amount was 497rs. I was paid twice. I was an immediate contact to support team of dhani . They told me my amount was refunded within 7- 10 working days but resolving tat was done but not refunded my money back to me. I will ask to support team they denied my complaint. Not even provide loan statement when I was wanted to check. Suddenly his services paid my dues with all in once. Company policy paid my dues with 3 emi but they wanted onces for all. i was waiting but they add extra penalty for me. Please let me what can do it. So can raised complaint against dhani finance.

Some one has keep my adhar and pan and get 5000 shopping to online

Hi,
I have called up to customer service, but agent who picked up the call says i don't have any personal loan with my registered number
I called up them for asking for pre closure process and want to close it right away
But agent denied to give the details...

Dear team,
My wife had a failed medicine order placement on Dhani pharmacy app on 6th Jan 2022 which resulted in amount being debited. After several emails and customer care contact the refund is not yet processed.
Please help !
The ticket number given from Dhani team - TKT-220119GRXY
I have attached the transaction snapshots, bank statement snapshot, Dhani chat snapshots.
Regards,
Sachin

Hi

Its been more then two week since my 817/- rs of payment is getting ignored by Dhani loan Customer Service team.

In December 19, 2021 I made this 817 rs of payment through Dhani app, payment was successful in my Paytm as well as Bank transaction, but it didn't appear their your App. I tried to connect to their team and they always assured to help me out to get my refund.

but unfortunately it never happened.

Hello there i am a customer at dhani. My email id is [protected]@gmail.com & mobile no. [protected]. This is in regard of my lian account recently i paid 8700 for upradation and paid all my dues then i took 3k in paytm wallet and now its showing to pay all the taken amount in advance or my dhani acc will be inactive... this is so wrong i did'nt knwe about this that if i take money in wallet i have to pay all in advance and in the start it was not the case so i request you to release my account i will pay all my dueses at the given time .i.e. ib feb and march please look after my concern.

A week ago I transferred about 1493 to my account through MobiKwik using dhani, the money was debited from my dhani account but the transfer failed. Mobikwik refunded the amount right away but it was not credited to my account. I called dhani customer care and they said it will get refunded within 7 days but it’s been 7 days .I tried contacting the customer care but zero response . Please do resolve my issue.