Indian Railway Catering & Tourism Corporation [IRCTC] — mobile lost/stolen in running train no. 19580

Address:Sirohi, Rajasthan

From :-
Amit Arvind Raithatha,
Bldg no. 11, D Wing,
Flat no. 101,
Neelam Nagar Phase 2,
Mulund(East), Mumbai – 400 081.
Maharashtra

Dated :- 29th April, 2018

To,
G.R.P Thana,
Abu Road,
Rajasthan.

Subject :- Mobile Lost/Stolen in running train no. 19580 at Abu Road Railway Station (Rajasthan). Model no. Samsung Edge S7 Edge (IMEI [protected] and [protected]) with dual sim cards. Sim 1 – Reliance Jio(Mumbai circle) – [protected], SIM 2 – Vodafone (Mumbai Circle) [protected]

Dear Sir,
My mobile is lost/stolen in running train no. 19580 from my reserved seat in S9, seat no. 29. I had gone to Jaipur for official work and from thereon I was travelling from Jaipur (Rajasthan) to Botad(Gujarat) in sleeper coach reserved compartment. I started my journey from Jaipur on 27th April, 2018 and reached Botad on 28th April, 2018. I met with an unfortunate event, whereby my mobile got lost / stolen at abu road railway station (Rajasthan). I had gone to sleep by around 11 pm. When train was approaching Abu road, I woke up and found that my mobile is missing/lost/stolen.(in early morning hours of 28th April, 2018). I immediately approached my co-passengers in the coach and asked them if they had seen my mobile. Post discussions with them, I came to know that an unknown and suspicious person was seen some time back in the same coach with suspicious activities. Mobile of another co-passenger was also lost/stolen around same time. It is unfortunate to learn that the safety of the passengers are at risk, including their belongings in such a reputed railway organisation.

None of the railway personnel were found in the train. In the morning, I then approached the Guard, who advised me to report the matter at Botad Railway station. He himself did not gave any FIR copies, etc. Some railway personnel came at around 10 am for general inspection of the entire boogie, to whom this matter was also reported. I then approached the GRP (railway police) staff at Botad Railway station who were very co-operative, but they said this matter does not come in their jurisdiction. I however have submitted a letter to them as well and they said they will forward the same to Abu Road GRP. Since I was not provided with any acknowledgement, I decided to sent a registered post AD as well to Abu Road Railway station (Rajasthan).

I strongly urge and request GRP staff(Abu Road) to look into the matter and help me find my mobile. As stated, Model no. Samsung Edge S7 Edge (IMEI [protected] and [protected]) with dual sim cards. Sim 1 – Reliance Jio(Mumbai circle) – [protected], SIM 2 – Vodafone (Mumbai Circle) [protected] has been lost/stolen at Abu Road Railway station. I stay in Mumbai and hence it would not be practical to travel to Abu Road personally again. I had a return train from Botad to Mumbai on 28th April, 2018 at around 10 pm. I decided to go back to Mumbai, so that I can obtain duplicate / another SIM Card of Vodafone. I had blocked SIM card of Vodafone only ([protected]) and will obtain a duplicate / another SIM shortly. I have not blocked my another SIM (SIM 2 in that mobile -, which is Reliance Jio number [protected]), in case it would help track my mobile/SIM.

I have bought a new SIM card of Vodafone and would be reachable on the new number ([protected]) from 30th April, 2018.My alternate contact number is [protected]. (which is brother’s mobile number).
Attached herewith copy of the Mobile bill, snapshots of mobile box ( 3 sides), railway ticket copy which will help to expedite the process.Please help in getting my mobile back. I stay with my family at above mentioned address and my alternate mobile number is [protected]. My email address is amit.[protected]@gmail.com
Please send me ORIGINAL FIR via registered post at above mentioned address and help me in getting
my mobile back immediately.

Thanking you,

Amit Arvind Raithatha
+7 photos
Was this information helpful?
No (0)
Yes (0)
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railway Catering & Tourism Corporation [IRCTC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    10799
    Pending
    0
    Resolved
    1834
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
    View all Indian Railway Catering & Tourism Corporation [IRCTC] contact information