Indraprastha Gas Limited [IGL] Complaints & Reviews

Greetings of the day...

Yesterday i went to CNG station which is on NH 24 at Ghazipur when we go towards Mayur Vihar from Ghaziabad.

Over there i went to get my car gas filled up, i have Maruti 800 in which 12kg cylinder is there, in which around 4kg gas was already there, and when the concerened employee start filling up the gas, at the same time some technician was doing something in the same machine, and the meter in pump started to jum from Rs.150 to Rs177, then to Rs190 to Rs.230 and then to Rs.253. and it all was happening very quickly, i said to the concerend employee over there but he didnt closed the meter.

According to Rs.253 it means that around 8.5 kg gas was filled in my car. and the pressure at that time was 190.

In my car even if 1-2kg gas is already there, then also at the pressure of 250, my car never got filled up with more than 7.5kg.

How is it possible that around 4kg gas was in my car and further 8.5kg got fitted in the same cylinder of 12kg.

I told the same thing to them and the technician and he said that some time this happens pressure is good right now and your cylinder have enough space. His name was VINOD (dark complexion, moustache).

When he said i asked the employee to make bill and on top of that i wrote my meter reading, at that time in my car all four green lights were on. i drove my car to CP and after 20km one of my green light went off, in my car 1 green light goes off after i have drove my car around 40-50km.

I again went back to the same pump and complaint about the same they made me talk to some person named Mohit, i told him the whole story and told him that appropriate gas was not fullfiled and i was overcharged by around Rs.100 approximately and guy said that we'll look into the issue and we cant do anything to refund your money.

Tell me what should i do in such a case. I was cheated by them. It is my daily route and i get gas filled up from this station every now and then.

Send me the solution and whct should i do becuase i was overcharged by them and they are not ready to do anything for this.

Regards
Divyansh Dhaka
[protected]
divyansh.[protected]@allcheckdeals.com

dear sir/madam
i have applied for two png connections on 2nd may 2010 The registration no. are as follows 647888 and 647889.I have also deposited amounts of rs 6000 for each connection.I have made several complaints on igl helpline but they always ask for a little more time.but 13 months has been passed by and still nothing has happened.
Please look into the matter and seek for a resolution soon

sir i m booked a igl conection gas pipeline dec 2010 but today 14/6 2011 my conection not provde my no [protected] last complaint 11may c no[protected] next 31 may[protected]c no but no action

Sir,
I have given my Hero Honda Pleasure on 31.05.2011 for service which have some break problem. While riding it will going to stop. They said it is because of missing of ignition coil. I leave my vehicel for five day there and they said there is no stock of ignition coil at their service centre. One senior officer in that centre give assurance to me that he gave a special order to the dealer and it will get today itself. Several times I called to that centre but not get any favourable reply. But my vehicle is not seriviced yet. As an authorised dealr they are responsible to gave necessary service. I vehicel is in warranty period also. Please consider this matter seriously and make sure my vehicle is serviced correctly.

Gas connection booked by me in June 2010 not released even after 1 year despite repeated reminders over the telephone and verbal promises by the IGL COMPANY OFFICERS. Receipt No.45195959 and Customer ID No. [protected].Please take immediate action.

NAME: KRIPA SHANKER MEHRA

ADDRESS: 141, STATE BANK COLONY G.T.KARNAL ROAD,
NEAR GURUDWARA NANAK PIAO, DELHI-110009

TELEPHONE NO. :[protected] ,[protected]
E-MAIL: [protected]@gmail.com

Sir,
I had booked a PNG connection for my premises on 26.10. 2008 and paid Rs 5000 as registration and installation charges. The IGL allotted me a Business Partner No.[protected] for reference.

The agency did not install connection at my premises reason being the location of my kitchen is at side way from the lower elevation. Therefore, the agency argued for deposit extra money for extra pipe to be used for your kitchen. we agreed for to resolve the issue but society management said that nothing to be paid as IGL made an agreement that equal amount would be charged from all residents, registered in first lot. Till date, no connection has been installed at my residence.

The IGL has a customer care office at sector 53, Noida. I went there for registering a complaint for non compliance. In reply, IGL given me assurance that a technical team will visit to our premises with in week. So far, no technical team came to my premises. Further, I opted the route of customer care but all went in vain. It looks that contracting agencies are supreme, in what they explain about a customer is right.

On 18.04.2011, I received a letter from Sh Dhaka, GM (Marketing) that you have shown disinterest therefore we are refund your registration amount on recommendation of technical team,

I have written a request to hon’ble CMD, IGL on 26.04.2011 for direction in the concerned matter.

I hope we will get our PNG connection at my premises and handling of gas cylinder would be over.


S S.Panwar
2/801, Shaktikunj apartments
Sector-62, Noida,
Mobile no. [protected]/[protected]

Dear Sir,

I have the piped connection from IGL for domestic cooking gas. We received an arrear in the month of Feb which was already cleared and the bank statement with payment was presented to the IGL authorities in IGL Bhawan, Sector 9 , R.K. Puram. Then This arrear again appeared in this month's bill. I personnely met you Representative at customer care and he told me to pay the bill minus the arrear value.
kindly ensure that this mistake is not repeated in near future as it is creating unnecessary harassment and tension to me.

My BP No.- [protected]

- Regards,

N.N. Datta

Dear sir,

This complain is in regard of getting new connection of PNG from IGL. I have applied for new connection in May'10 & paid rs. 6000/- (5000 + 1000) for the same, this cheque got cleared from my a/c in Jun'10.
Now it's almost 1 yr about to come but i have not got my connection, however in my colony people are enjoying this facility. I'm regullarly calling customer care but no proper response getting, i have written several mails also but even IGL people are not bothered to revert on this.

Now i want to lodge a case against IGL for poor service, mental & financial harrasement, Pls. do the needful for same.

below are the mails written to IGL:

fromChandra Pandey cb.[protected]@gmail.com
tocustomercare.[protected]@igl.co.in

dateThu, Sep 2, 2010 at 9:55 AM
subjectNew Coneection: Vaishali,Ghaziabad
mailed-bygmail.com

hide details 9/2/10


Dear Concern,

I have applied for connection of PNG in Vaishali, Ghaziabad in my wife name (Sweta Pandey).

Details are as follows:

Payment - 2 cheques for amounting 5000 & 1000 vide cheque No. 024523 & 024524 from Axis Bank - cheques are already cleared from a/c on 14/06/2010
Date - 2nd May 2010
Place - Stall put in our colony by future fuels
Form No - 907376
Address - 370,Ist floor,Sec-5,Vaishali,Ghaziabad

Till date no reply from your side & nothing done for providing connection.

Please let me know the status.

Thanks & Regds,
C.B.Pandey
[protected]
[protected]
_________________________________________________________________________

fromChandra Pandey cb.[protected]@gmail.com
tocustomercare.[protected]@igl.co.in

dateFri, Sep 3, 2010 at 7:25 PM
subjectRe: New Coneection: Vaishali,Ghaziabad
mailed-bygmail.com

hide details 9/3/10

Dear,

No revert from your side, Please update on this.

Thanks & Regds,
C.B.Pandey

[protected][protected][protected][protected][protected][protected]--
fromChandra Pandey cb.[protected]@gmail.com
tocustomercare.[protected]@igl.co.in

dateSun, Apr 24, 2011 at 3:16 PM
subjectRe: New Coneection: Vaishali,Ghaziabad
mailed-bygmail.com

hide details Apr 24

Dear Concerned,

Pls. update on the matter otherwise i have no other option except to take legal action against the company.
Business partner no. - [protected]

Thanks,
C.B.Pandey
[protected]

Dear Sir,



This refers to my new connections application with following details:

1. Date of Application: 2nd May 2011

2. Distributor: Yog Maya & Co.

3. Receipt No. 2838

4. Application form No.: 102261

5. Cust ID: [protected]



I have applied for new connection in the committment of the sales person that i will get connection in 4-5days after my customer ID would be generated.



But once i called your customer care (Mr. Bhupesh Solanki, 18th May 2011 at 11PM), i came to know this is the 90days process and my expectation is incorrectly set by the sales guy.



I would like to make complaints regarding the same as I applied this connection in the hope that i will get this connection on time while i am rennovating my house, but after listoning the process by your customer care executive, i really felt i am cheated by IGL and its respective distributor.



I have no written committment from your company and your sales guy so I can not take any legal action. But I am very sad to say the first impression I received from IGL and its distributor as you guys are misusing your monopoly in this market and giving very bad services to customer. I am really need to re-think, whether I should go for stop check payment and no relation for such a unprofessional behaviour by your company.



Regards,

Vinod Maheshwari

+91-[protected]

Hi,

We had applied for new connection of IGL's Piped Natural Gas, through their Direct Marketing Agent : Future Fuels.

The connection was applied for in January-2011. The deposited cheques have also been debited from our accounts.

Details:
Cheque Number : 347654, 347655 [Bank of India]
BP Number :[protected]
Address : 287-1st Floor, Sector-5, Vaishali, Ghaziabad

We were told that the connection would be made by the end of March this year. However we cannot see any progress and nobody has contacted us regarding our connection till date.

Rajat Gulati
[protected]

NO Connection After 15 Months

I am Rahul,

Have Applied for IGL connection In IGL Cheque Of 6000/- Given On March 2010.
Now its June 11 company have not given connection instead of their commitment of 6 months. I have talked to all the big guns but nobody wants to talk even at the top level. Some of the concern whom I co-ordinated are Batacharya: [protected], Mr. Ahsan (not want to even listen a word) -[protected].

I dont Know what to do... No System to Handle False Commitments...

Regards,
Rahul..

With reference no. IP00012638, I had requested IGL for PNG connection on 4-Nov-10.
Thereafter, I had submitted application for registration & supply at IGL, R K Puram office. The details of application are as follows:

BP No. [protected]
Reg Form No. 747493
Name: Rajeev Jain S/o Shri S.K. Jain
Address: 5-A, OCS Apartments, Plot-19, Mayur Vihar-I, Delhi-110091.
Cheques Amount Rs. 5000/-, Rs. 1000/-) dt. 31-1-11. (These cheques are cleared from Bank)

Inspite of several reminders, I am still awaiting for action for new PNG connection. Request to expedite and provide update on the same.

Thanks & Regards,

Rajeev Jain

Mob:[protected]

Hi, this is Ashish (CR no - [protected]). I reside at Vaishali, Ghaziabad. I paid 5000+1000 for

new connection in March, 2010. It has been over one year and still I am waiting for installation

at my home. Months back IGL staff has done digging in front of our building and 6 months back

they left an outlet at our building main gate but since then no further progress is made. I have

followed up multiple times at customer care over phone and not a single time they gave me

satisfactory response. Every time I get a complaint number from them and a assurance for my home

visit within a week. But I am sorry that no one at IGL complaints section seem to be serious to

listen me. If this request reaches to any superior at IGL, please please pay some attention

towards my complaints. I know sometime there are technical problems which delays the process but

at least someone should revert to me with actual reason for delay and a tentative date by when I

can expect the connection ready. Thanks! My number is [protected]

I am rakesh
Have Applied for PNG cunnection In IGL Cheque Of 6000/- Given On Jan 2010.
Now its April 11 Almost Over No Cunnection, No Cummnication ,No Cummitment. When Calling in Customer Care No Date Cummitment, only "As Soon As possible We Will Give the Cunnection" Standard Cumment Every Time ( already Called More then 10 times).
Saying if you need Refund Go delhi inderprest Headoffice.

I dont Know what to do... No System to Handle False Cummitments... Planning to Go Consumer Court After 15 Days.....

Regards,
Rakesh
Gamma 1, Greater Noida, up
[protected]

Can you tell me how can one apply for PNG connection because as per official IGL Website their are 3 processes SMS, Call centre & online in past 3-4 month i had applied through all these channels but all went in vein. Now please guide me to get PNG connection at earliest???
Now it is getting over my head how to get a connection???
Should i bribe someone for this or it may happen on his own?

Sir
I (DEEPAK JAIN) have applied for PNG connection at my residence i.e. M2/2 Ist floor Model Town- III Delhi 110009 to Indraprastha Gas Ltd & paid Rs 5000/- as required, approximately 2 to 3 years back. IGL had promised for six months to get the connection but till date connection is not installed. IGL had issued a business partner no. i.e. [protected]. I had spoken to customer care of IGL so many times , they had told me always that your request has been forwarded to concerned authorities and the connection will be installed with in a week time but the action is still awaited.
Kindly help in the matter.
My E-Mail I.D. is ---- [protected]@ymail.com
& Contact no. is----- [protected] &[protected]

Sir,

IGL is laying new pipe lines at Vasundhara Ghaziabad residential areas.

They have laid the gas line on the wall of my house also. They Made a hole under the wall of 5/6 feet and the water drainage channel was also removed 45 days back.

All drain water of the street is going i to the wall and it may harm my house.

I request to IGL To get the drainage repaired at the earliest and fill the digged earth immediately.

Regards

N.K.Tyagi
10 B / 51,
Vasundhara
Ghaziabad
[protected].

non installation of PNG gas connection
ip no. 00006602/ PREM KHURANA /contact no. [protected], [protected]
registered in SEPT. 2010

whenever WE call at[protected]igl) we get a shameless response that we would be sending somebody shortly for last six months there is no response.
does every public department needs to be bribed before anything moves.

Mon, 4 April, 2011 10:05:03 AMLess Bill sent without reading.
From: Rk Nanda <[protected]@yahoo.in> View Contact
To: customercare.[protected]@igl.co.in


[protected][protected][protected][protected]

Sir,

I wish to bring to your notice regarding the less amount of bill forwarded to me without reading against BP No. [protected] for Rs. 915.57 vide invoice No.[protected] dated 01.03.2011, received by me on 10.3.2011. The fact was brought to the notice at Telephone No. 45195959 customer care No. on 11.3.2011 and was assured that the fresh reading will be done early. Accordingly the reading was done on 15.3.2011 and the reader assured for a fresh bill within 2 to 3 days. But to my utter disappointment, I would not hesitate in writing the irresponsible and lethargic attitude and working of IGL staff, who inspite my reminder on 23.3.2011 and 29.3.2011 failed to send me the fresh bill for payment. It is once again requested that an early action may kindly be taken in sending me bill for 4 months average reading, enabling me to clear the outstanding amount pending against me. Further it is submitted to take up with the officials responsible for deliberate ignoring the reading and recording on presumption. I am senior citizen aged 75 years and am aggrieved with the irreponsible attitude of your field staff.

R.K. Nanda
CC/57-B, Shalimar Bagh, Delhi.88
MB: [protected]

PAthetic services. It is more than 9 months when the application for connection was given till now there is no installation. Even the cheques were cleared by Dec 9, 2010.
In the terms and condition, it is stated that coneection will be provided within 6 months. Even people applied after me also got the connection. Spoken 4-5 times to Mr. Pankaj Mahajan at IGL and Sachin (Distributor). Then also no response.
Mine BCN is [protected] , as provided by Mr. Pankaj Mahajan.
Now requesting you to refund my money amounting to Rs.5000/- + Rs.1000/- immediately with 2% monthly interest and also pay Rs.50000/- for mental torture and harassment.
Unable to understand how such persons are working in such a esteemed organisation who does not know who to talk in a professional manner.

Anurag Gupta
on behalf of Divya Gupta
[protected]