Indraprastha Gas Limited [IGL] Complaints & Reviews

I filled up admission form for nursery for my son and I realized that this school has not followed the system which was set by education ministry. They closed admission process which was totally unjustified for all parents. Out of 200 seats 160 seats were closed and school authority refused to display the list of students who grabbed those 160 seats. For 40 seats lucky draw was organized and no child got the admission who was present for the lucky draw. At the time of lucky draw the management of the school was not present and also the chairman did not come out of his room to meet parents who complained against the process which school followed. They demand good amount of donation from parents who can afford it. I would never recommend this school to any of my known.

Delay in installing LPG gas connection
Dear Sir,

I have applied for the gas connection in our house 2nd D 59-A, Kamna Vaishali, Ghaziabad,201010. I have deposited cheques of Rs. 6000/- for gas connection for form numer 25795. Payment of against the cheque has been debited from my account on the month of 3rd Nov 2012. All the connections in our colony has been installed but in our home it is still not installed.

Please look into the issue very urgently as it is getting delayed after the deposition of money since it has been 2 months. Does it take this much of time even after completing all the formalities?
Also mention what else is required for the action to be taken as soon as possible as in my knowledge I have completed all the formalities required for the installation.
Waiting for reply!
A customer
Tajwer Singh Rawat
2nd D 59-A,Kamna, Vaishali,Ghaziabad,U.P,201010
Mobile No.-[protected]

Dear concern,


I Raminder Kaur, applied for three new connection in 19 Oct 2011
We submitted an Application for Piped Natural Gas (PNG) connection for B3A/225 Janak Puri New delhi-110058
Receipt number of that Application Form is 176172/176171/176173. and receipt no. 18962

Amount deposited by me via Cheque no. 174713and 174716 Bank name ICICI Bank for our first floor is Rs. 5000/- + Rs. 1000/- i.e. Rs. 6000/- for one floor in total Rs.18000 as required by IGL.

Sir/Madam, as your policy says that IGL will start the connection within 90 days is becoming all fake because even after more than a year we are just waiting for our Piped Gas Connection to get started, please tell us how much more days you will take to start the connection even after taking all the money in advance.

It's just a gentle Reminder so that you may take a necessary action against this delay within 15 days otherwise we may take the serious action against IGL.

Hope to get connected soon.

Regards,

Raminder Kaur
[protected]

dear sir
this is for your kind information that some of IGL executive visits at my home without i card and demands unfair money regarding my connection number
[protected] at HU - 9 , PITAMPURA DELHI 110034 in the name of sajjan mittal and refused to modifY pipe line hanging on my neighboUrs house which is under construction

I recieved my first IGL PNG bill on 14 August 2012, and the bill charged Rs. 1085 for extra pipeline and I wasnt informed that any extra pipeline has been used at the time of installation, the very same day i registered a complaint with the customer care for remeasurement and was told that in this i should not pay the amount of extra pipeline.
After the remeasurement i was told the extra pipeline used is 2.5 meters that amounts to Rs. 875 and on 18 October 2012 , i have received my second bill and the amount of Extra Pipeline is still Rs. 1085 instead of 875 and I have been further charged with late fee charges, whereas i was told by thye company executive that i should not pay the amount of extra pipeline unless the remeasurement is done.

From the 18 october 2012 , i have been constantly calling the customer care , to my unavail all my consistent complaints are being unanswered ,
I have even trying the number of Mrs. Nidhi Joshi the incharge , but she is not taking any calls.

Business Partner No. : [protected]
Connection in the name of Surinder Kaur

We applied for new connection of Gas (pipeline gas). We paid Rs. 6000 to Yogmaya & Co. (DMA of Indraprastha Gas Ltd.), on 1-9-2011 vide receipt no. 6264 (regisitration form no. 121085) in the name of Mrs Tanu Garg. IGL people came to our house and installed pipelines at a wrong place in our kitchen. When another team of IGL came to our house to install connection, they said that pipelines needs to be changed from the existing place. Changing pipelines shall damage our kitchen also. No one from IGL came after that.

We request you to look into the matter and resolve the issue

Yogesh Garg
BC (West) 82
Shalimar Bagh
Delhi 110082
[protected]

IGL - wong billings (BPN : [protected])

This is very frustrating that no IGL executive has come to my house to check the meter reading after March 2012. And the bills generated after that are all made on false assumption with very high meter reading. I have complained so many times earlier but with no solution to this problem.

Finally on 18/august I had to request Ms. Ruby (Customer care) to lodge a complaint and give me the complaint number. Initially she was reluctant in doing so, but when I was firm and insisted on the complaint number she did so. After that also no one bothered to come to check the meter reading. Complaint no. mkt[protected] dtd 18th august.
FOR YOUR INFORMATION, 3 PEOPLE ARE ALWAYS PRESENT IN MY HOUSE 24 HRS. So the question of no one at home doesn’t arise at all. IGL executives not visiting the houses at all and reporting all false.

The Bill dtd 27th June – Bill amount was 2904/- {meter reading on bill 406.83(dtd 15/5/2012) }
The Bill dtd 4th August – Bill amount was 2904/- {meter reading on bill 503.18(dtd 15/7/2012) }

These two above bills are totally fake. Although I have made the complete payment.

Correct Meter reading as on 18th August is 481
Correct Meter Reading as on 3rd Sept is 496.

Now you can imagine how far IGL executives have made false meter reading on assumption.

Most Importantly, IGL NODAL OFFICERS are useless. They do not pick up phones for complaint. What is the point of assigning a public grievance numbers if they are not attended.
Looking forward to hear from you soon.

Earlier also I had sent you a mail regarding the bill of BP no. [protected], but I didn't get any response from your side. My problem was that I got bill for June Month of Rs. 5,341/- with reading 212 SCM (actually the reading was 62 SCM) , which was much more than my consumption. I had contact your customer care to please get the correct meter reading and calculate the bill according to that. Next day a person from IGL visit our home and record the correct reading of 62 SCM in his register and asked to send again a correct new bill. But I had got another wrong bill with estimated for August Month of Rs. 6,793/- with reading 262SCM this is too much. Currently my meter reading is 80 SCM. The customer care complaint no is ONM[protected] BUT STILL NO ACTION HAS BEEN TAKEN ON MY COMPLAINT.

I talked to the customer care person many times but they always told me that next time I will get the bill with correct reading. But this time also I can't understand that why can't your person comes to take the reading and why are your bills not according to meter reading. Why should I always pay the estimated bill. Once again my humble request is to take the reading and send the bill according to that. I'm not going to pay this new bil. I also tried to contact your Incharge Mrs. Nidhi Joshi and Nodal Officer Mr. Subhashis Bhattacharjee but no one pick up my phone. You solve my problem as soon as possible otherwise I will have to send the complaint to higher authorities.



Regards
Raj Kumar Malik
C-12/340 Yamuna Vihar,Delhi-53
Contact no: [protected], [protected]

Dear Sir,

Sir I am a resident of GD-84, PITAMPURA, Delhi. My Business Partner No. :- [protected] We are facing a serious problem regarding our IGL connection.

We have got the connection and metre work done at our place but my Meter No. is 3754161 instead of Meter No. :- 3754171 in Bills.

Sir, I hope you will take IMMEDIATE action and instruct the officer who has been deputed PITAMPURA area to look into the matter.

PLEASE TREAT THIS AS MOST URGENT.

SANJAY CHOPRA
GD-84, PITAMPURA, DELHI-110034.
PHONE :- [protected].

Dear Team,
We are having a PNG connection from IGL (Business Partner No. [protected]) from past 4 months. First month we got the Inflated Bill for around Rs. 1000/-. When we called up, we got to know that since no one was available at our house, that's why we have got an average Bill. We paid that amount and were informed that next time Bill will be adjusted with the actual amount.
Next time again, we got an inflated Bill with wrong readings. This time, we requested for an official visit to get the same verified. After couple of service requests (ONM[protected]) and phone calls, one official visited and agreed to the fact that the Bill in inflated. He informed us not to pay any Bill and asked us to wait for the next updated Bills.
Now., after around a month, we got the Updated Bill whereby I can see that the Readings seems to be fine, but an additional amount of around Rs 2400/- is shown as an arrear and an late payment fees charge of around Rs.50/-.
I have been calling customer care from past couple of weeks with Request No. as (ONM[protected] and ONM[protected]), but no results. Each time I call to get the information that some official paid a visit to our house, but house is locked.
This is really tough and making us crazy. Please help.
Thanks & Regards
Amit Seth

Hi,
We are having a PNG connection from IGL from past 6 months we are getting inflated bills. Everytime we call customer care they said they will verify the reading. After verification they say that no need to pay as bill is wrongly generated with wrong readings& will be rectified next time. But all efforts in vain no action is taken yet only false assurances and inflated bills with penalites every time.
When we tried to contact Nodal officers, they never pick up phone and if by chance they pick , they dont answer.

Regards,
Gaurav Gulati

dear friends,
CNG in delhi is illegally taking money as the customers who are visiting to take cng for their cars etc the employers of cng are taking the money in round figures even if the price of cng given is in fraction..For example if we are taking cng of rs 195.10 then they are taking fully rs 196 as by rounding off.This way they are fooling the customers and gaining illegal money which they should not get.Therefore there should be a approach like petrol and diesel the amount should be first stored and then it should be supplied.And this things are well known to IGL and all the cng owners.There should be strict actions taken against these people......Thankx for reading friends

Date:04-08-12


Dear Sir,

We have the PNG connection at our residence as per address given below:

M.K.Verma
625, Pocket-5,
Mayur Vihar-Phase-I
Delhi-110091
IGL BP No. [protected]

All of a sudden, I received the Bill No.[protected] dated 20-01-12 for Rs.9274/- showing the gas consumption of 278.71 SCM. I lodged the complaint telephonically in IGL Customer care for correction of Bill on[protected] vide Complaint No. OLM [protected] and requested to take the meter reading as actual but there was no action and next bill no.[protected] dated[protected] was sent to me along with arrears and it was elevated to Rs.11,913/- I lodged another complaint through customer care on[protected] vide complaint no. OLM[protected] and to our utmost surprise no action has been taken in spite the meter reader had come to our house and noted the actual reading and I have received another bill numbering[protected] dated[protected] has been received for Rs 19,940/-
I am really amazed and shocked for non concerning attitude of Customer Service or IGL.
It is requested to get the needful done at the earliest.

M.K.Verma
Cell:[protected]

I applied for PNG connection in RKPuram IGL by submitting the completed application along with a DD of Rs. 1000 as fees on June 1st 2012.. The dealing person assured that connection will be installed in one week. Even after repeated telephonic requests connection is not yet installed even after 3 weeks. Every time we call to customer care, it is too dificult to connect, if you get to talk to somebody, he tells the person will come in a day.These IGL PNG service is useless and i want my DD of Rs. 1000 Back and want to teach them a lesson, so that they learn to do their duty.

I have booked Piped gas connection through Yog Maya & Company (Direct Marketing Agent) IGL and paid Rs. 6000/- vide thier receipt no. 33163 dated 18/01/2012. I have been told that within 6 months your connection will be installed but after 6 month I have not received any information about installation. However, I contacted to IGL customer care center and informed my BP no. [protected] on 16/3/2012 then he said within 4-5 days our engineers will visit to your residence for inspection but nobody came. then again i contacted on 23/05/2012 and they repeated the same story and told me that we put your request on priority basis but even then the position is same nobody so far came to inspection and installation.

Kindly look into the matter.

Anil Kumar
[protected].

My husband, Mr. SK Banerjee, had booked a PNG connection on 9.11.2011 vide PNR No. 62148 and had duly deposited Rs. 6000 through M/s Future Fuels. He is now bedridden after a celebral attack and hence we wanted the IGL to expedite the installation as early as possible, as the pipelines had already been installed in the Shalimar Garden, Extn.II (Sahibabad) long ago. In some of the neighbouring houses the connection has also been installed. On my personal enquiry with the IGL officials still working in the area, I was given a subtle hint of the requirement to pay additional cash for installation. All our efforts to reach IGL through the link in its website (Feedback) having failed, I seek the help of your esteemed and popular site. My purpose is to draw your kind attention to the fact that this public utility service provider is simply out of reach through the internet thereby causing disservice to the consumers. The Govt. and the various consumers' forums may take up the last mentioned issue of the corporate policy of the IGL, taking blatant and unethical advantage of its monopoly in the respective sector, to keep it absolutely unapproachable through the internet thereby causing untold miseries and harassment to its customers. This should be treated as deficiency in service to the consumers under the CPA. I may add that I have finally (aftyer failed attempts over days) to send a mail to the given mail address (customercare.[protected]@igl.co.in) though I have obtained the email addresses of the MD and the Dir. Commercial too.

I had applied for a PNG connection on 4th January 2012 under application number "718317" through the authorised agents registered number "186104" along with the applicable fee. It has been over 4 months and 25 days now and till date we have not heard back or received any intimation regarding the installation. We have made a number of calls to the customer care number but it has not helped in expediting the process.

Originally we were informed that this will get installed within 3 months from date of application but as you can see that it is close to 5 months and we have not had any respite.

Can you kindly look into the matter and help in resolution.

Sincerely

Rakesh Kumar Puri
1A/202, Bharat Apartments
(Bharat Petroleum CGHS)
Plot - 8, Sector -18A
Dwarka, New Delhi - 110075

A sum of Rs. 6000/- (5000 +1000) was paid to M/s Future fuels( marketing agent for IGL) vide cheque no. 452354 & 452385 on dt. 27/06/2010 and receipt no. 118957 & form no. 6445564 was issued .The cheques are also cleared from the account but till date no connection at site.

The customer care officer dated 28/04/2012
Indraprastha Gas Limited
IGLBhawan,R.K.Puram
N.Delhi-110022
Subject: Correction of Domestic PNG bills,Business Partner No.[protected]
Sir/Madam,
This is with reference to my telephonic complaint regarding bill due Rupees 2501.81 of period 1-8-2011 to[protected] for which one meter reader visited my residence & correct reading was recorded subsequently but no revised bill issued. On 26/12/2011 I received new unrevised bill of[protected] to[protected] with earlier arrears was mentioned in it. Further bill still shows reading which till date not exist on meter(Current reading on 28/12/2011 at 8.00pm as 654 where as bill reading shows on starting date 1/10/2011 as 697). Now again I received new bill dated 6/4/2012 showing reading 828.06 Please find details of your earlier bill with actual reading on the mentioned date
as given below:--
Invoice no. Date Bill Reading Actual reading
[protected] 16/12/2011 738.38 30/11/2011 656 on 01/1/2012
[protected] 17.02.2012 780.38 31.01.2012 677 on 29/02/2012
[protected] 06/04/2012 828.06 31/03/2012 695 on 28/04/2012
I again requested you to kindly correct the bill amount and issue fresh corrected bill.
Thanking You
Yours Sincerely

Toni D.S.Joseph
91-B,Pocket -C,Mayur Vihar Phase-2
Delhi-110091
Business Partner No.[protected]

I had applied for PNG connection through IGL DMA M/s Yogmaya & Co, vide their receipt number 11194 dated 3/9/2011, registration number 690470, cheque no. 113771 & 113772 for Rs 6000/- of Axis Bank, Vikas Puri, New Delhi-110018. However, even after more than 8 months, there is no reponse from IGL. The cheques got debited from my account in September 16, 2011. When I call IGL helpline, they ask for Business Partner Number, which their DMA nnever provided to me. IGL people say they can not help me unless I provide them with my business partner number. Can someone in IGL take a note of this apathy of an ordinary citizen like me? Or is IGL going to be another monopolistic company like erstwhile MTNL etc? Can someone pls help me.

Contact no. [protected]

Neeraj Goel