Indraprastha Gas Limited [IGL] Complaints & Reviews

I HAD DEPOSITED RS.5000/- AND RS1000/- AT IGL'S R.K.PURAM OFFICE, after some time one of their representative visited the house and started making various problems in putting the new connection, thou in our society that hate installed the full line to every house (only infernal fitting have to take place). After a lengthy discussion he agree to put the connection in few days.
more than 30 days have been passed but no progress has been made and the man who came to our residence seems to be a problem creator or had some other motive hehind it.

Through this page I wants to get help from IGL's Officials for installation of new connection, (since I have filed to get the e-mail address of IGL OFFICE/OFFICER this column is used).
My address is FLAT NO. 100, UNITED INDIA APARTMENT, MAYUR VIHAR PHASE -I EXTENSION, NEW DELHI - 110 091.
PREM CHAND
EXECUTIVE OFFICER, HINDUSTAN PETROLEUM CORPORATION LTD.

This is to inform you that I had applied for new domestic gas connection with IGL through Future Fuels on 30th April, 2011 vide receipt no. 985352 and immediately deposited the payment of Rs. 5000/- vide cheque No. 410007 & for Rs. 1000/- vide cheque No. 410008 drawn on HDFC Bank, Vasundhara Branch. Both the cheques has been cleared from my account on 17/06/2011.

Even after 8 months we still haven’t got the connection. There is a Huge delay in connection from Future Fuels end. In our locality, people has been given connection who applied after us (in May’ 2011). We had been told that we’ll get the connection within 6 months.

I don’t know on what basis they are giving new connections as no procedure is being followed by them while giving the connections.

The contact number mentioned on the receipt were never picked up. Even if you complaint on mail, you’ll never get any reply.

Renu Bose
15/160, Duplex
Vasundhara,
Ghaziabad – 201012
M: [protected]

my b p no is [protected] aaa this will be my first bill aaa kindly e mail my bill on [protected]@yahoo.com aaa i have recd sms informing about my bill as Rs 562.90 FOR WHICH DUE DATE IS is 9/10/2012 AAA I KEEP MY BILLS FOR MY PERSONNEL RECORDS AAA I MAY KINDLY BE INFORMED ABOUT UR DROP BOXES NEARER TO SECTOR 6 VASUNDRA GAZIABAD UP AAA WHY NOT A DROP BOX BEING PROVIDED TO SHREE KRISHNA APARTMENT WHERE NEARLY 120 FLATS ARE THERE AAA KINDLY REPLY ASHOK KUMAR JAN

IN MY COLONY B BLOCK SECTOR 56 NOIDA IGL CONNECTION HAS BEEN PROVIDED IN 2009 BUT I COULD NOT SUBMIT MY APPLICATION AT THATR TIME .NOW I APPLIED TIME AND AGAIN FOR IGL HOME CONNECTION ON LINE BUT EVERY TIME IT REJECTED WITH REMARK;; NOT FEASIBLE;;. I FAIL TO UNDERSTAND THE REASON AS GAS PIPE IS RUNNING THROUGH MY LAWN.I COMPLAINED WITH RWA ALSO BUT FUTILE.KINDLY RECONSIDER MY CASE AND ARRANGE TO INSTALL THE GAS CONNECTION.
S.K.MISHRA
B-45 SEC-56 NOIDA

Good Day
I have applied for IGL line connection
I made payment and my reference no. is [protected]
Kindly tell me the status
Suman Dayal

Good Day
I have booked IGL connection and have payment
My reference no. is [protected]

sundar filling station — No response

I am aasaimugam, applied for Axis Bank Credit Card one month back. I received my application reference number[protected]. Verification is also over. The executive told me, that I will receive my credit card withinn 10 days, but still I had not received it. The details are as under,

NAME : AASAIMUGAM.K
APPLICATION REFERENCE NUMBER : 1258628
CELLNO: [protected]

this is the routine on all the CNG station in DELHI, they don't believe in dealing with coins, But if your meter is 190.10 they ask for Rs. 191, and if your meter is 197.65 you will not get even a single penny after paying Rs. 200. When I asked one employee of CNG station he said we are not getting good salaries, so we are forced to do and if you argue in excess we will circulate your vehicle number among all the stations in Delhi and you will not get gas on any of the station. so its better to not argue, because nobody will listen your plea and you have to run your car on petrol then.

CNG station IGL at Okhla Phase 1 opposite Crown Plaza Hotel has no control by shift manager or security guard of managing th crowd for getting fuel filled, also No private vehicle owner should go to get the CNG filled especially it is unsafe for womens.

I had gone once to get CNG in my car and there was so much rush no que was managed by anyone as if no one was bothered, all the drivers of commercial vehicle were fighting, abusing themselves and were getting CNG filled.

I had gone on 24th Oct, 2013 9:41 pm, I stood there in line for almost 45 mins for my turn finally had no option than to move out of the car and complaint the shift manager but found that shift manger along with other friends 6 man they were chatting in the cabin.

So request not to visit or advice if any vigiliance team or management should visit once during night to check else I bet if the situation is same then in that case there will be some inccident or accident will surely take place.

I logged a complaint in the complaint book - 001

I was harassed by employees of CNG station at Sarai Kale Khan when I offered to pay CNG bill of Rs 266 using my credit card at 11.05pm. Things I would want to highlight :

1. Credit card not accepted for bill payment by the CNG station at 11.03pm. Sign-boards at the station do NOT mention any such timings for which Debit/Credit card will not be accepted. All sign-boards ONLY mention that all debit and credit cards are accepted as a mode of payment.2. There is NO sign-board at the station which tells the customer that the Card machine is not working or if there is any network problem or the operational timings for Credit Card machines.
3. A slip of paper with handwritten note (about the same dimension as a Rs 10 currency note) is posted on the bulletin board behind the station in-charge desk which reads “ CREDIT CARD MACHINE NOT TO WORKING TIME– 11.30PM to 6.00AM” (Picture attached : Proof 1).

a. Why this is posted inside the office where it is not visible to customers?
b. Why is the station in-charge not willing to accept the card payment at 11.05pm if the internal policy says that they don’t accept the payment from 11.30pm?4. The staff is exceptionally Rude and Non Co-operative. In addition to all the harassment, I was also told by the all the members present in the office (all station attendants, security guard and station in-charge) that I would not be allowed to re-fill CNG. And I should RUN to nearby ATM machine to fetch cash to pay CNG bill.5. I wanted to register a Complaint and requested for Complaint book and email id for registering complaint with IGL. The station in-charge denied to share any email id but I purposefully started to capture a video from my mobile while asking him to register my complaint. After capturing his video for about 1 minute he handed me the complaint book where I have written my complaint (Picture attached : Proof 2)6. After all the verbal combat and harassment by the station employees, I had to call the owner of the station to resolve the issue and I was able to make the payment by Credit card at 11.16pm. (Picture attached : Proof 3)
a. Do I need the intervention of the station owner every time I have to make a credit card payment?b. The claims by the station in-charge and others that the machine is not working or we do not accept card payment at night etc.

Dear Team,

I am 82 Year senior Citizen, using IGL Gas Pipeline. In the period 16/4/2013 to 15/6/2013 the meter number skip 100 (SCM), for which I requested many team at IGL to change the meter and give me correct bill. But till date I have received no feedback but they are harasing me to disconnet the meter if I will not pay the dues.

Business Partner No. [protected]
Invoice No.[protected] dt 21/6/2013
Bill Consumption- 146.05 [SCM]

If you see my consumption for the past and post period the avergae is 21 SCM per billing cycle.

As we are family of 2 members [ myself+ my wife]. So how the bill can skip to so much.

Rajesh Kumar Sexana [ [protected]]

Indraprastha Gas Limited. — Long delay in connection of PNG at Flat No. 976, Akshar Dham Apartment, Sector - 19, Pocket-3, Dwarka New Delhi-110075.

Dear Sir,

I am very sorry to write to you that no PNG connection was installed at my residence at Flat No. 976, Akshar Dham Apartment, Sector - 19, Pokcet - 3, Dwarka New Delhi-110075 since last one & half year in spite of my various follow-up with customer care department and through telephone, e-mail and even my personal visit to your office at Bhika Ji Cama Place and Sector - 9, R K Puram office also.

I have deposited the cheque no. 832201 dated 30.1.10 for Rs.6,000/- vide your receipt no. 1817 dated 2.2.10 and registration no. 617267 and BP No. [protected] which was cleared on my account darted 3.5.10 but till date no connection was installed at my residence.

I have complained hundreds of time to customer care but no action was taken beside false assurance of installation of connection.

I am the regular viewer of CNBC Awaz channel and see the public grievances were taken by your cannel to the concerning authorities to solve the problems.

I hope with your affords & consciousness of higher authority can take immediate action for installation of PNG connection at my residence.




Thanks & Regards

BALDEV S. BISHT

Flat No. 976, Akshar Dham Apartment.
Sector - 19, Pocket - 3, DWARKA,
NEW DELHI - 110075

Phone No.[protected]
Mobile No. [protected]
Mail : b.[protected]@bayer.Com

No one taken action against this complaint and problem remain the same last 1 1/2 years.

n.a. — Inordinate Delay in installation

I have applied for a land line and broad band connection about 15 days back. At the time of filling form your sales executive Mr Sanad had promised me that the connection will be installed within 3 days but till date it is not installed. Moreover today after tiring followup I came to know that till date the sanction for laying wire line is not obtained by your sales department and atleast a week more will be required for installation. I am surprised by attitude of your sales department. I am asenior govt officer and posses total 6 Airtel connections for my office and family. The nos are-

a. [protected]
b. [protected]
c. [protected]
d. [protected]
e. [protected]
f.[protected]
I request you kindly to get my connection installed at the earliest. I would also like to mention very clearly that if the connection is not installed before[protected] I shall cancell all above reffered connections with immediate effect.

Rajiv Khare
I-10 Green Orchid
Awani Vihar
Mova , Raipur ( Chhattisgarh)
MBL [protected]

Indraprastha Gas Ltd — delaying connection

My name is Abdul Khalik, residing at R-315, Mahagun villa, sect-4,Vaishali,GZB, having some complaint against Future Fuels, who are direct Marketing Agent of indrprastha Gas Limited that I paid the amount for getting PNG connection on 22/08/2010 vide receipt No.118311 and Form No.934171 in my name Abdul Khalik. My complaint is that you provided gas almost all houses except some houses including me. Several times I contacted indraprastha gas people, for your reference please note the complaint ref Nos 360277 ,363474 and PRJ[protected], but things has not be done by concern party. I came to know this is the style of nature of IGL, they will never complete their work properly. my demand is finish the balance piping work and get PNG connection to my home with immediate affect.