Indraprastha Gas Limited [IGL] Complaints & Reviews

I applied for piped gas connection on 21/05/2010 with IGL New Delhi. Amount of Rs.6000 was also deposited which stands credited to the account of IGL in due course. I was assured that connection will be installed in three months. But I waited for more than last six months. Nothing happened. Then I started calling their customer care since 15th of January 2011. Till to day I have called them more than 25 times. But no result. Now I feel that I have been trapped in IGLs net by depositing 6000. I could have kept cool of my mind at less cost by simply getting LPG connection. IGL ands its customer service is the worst I have ever faced. Every time you talk to their customer care their standard reply is ---"complaint No... and your request is forwrded" probably to some dustbin. Can any one help me for suitable legal action against IGL. The appear to also not covered under RTI Act.
SP Mamgain

I had booked for a Pipe Line Gas Connection in my flat G-180/F-2, Dilshad Colony vide application No. 168787 on 11 Jan 2009. A sum of Rs.5000/ was also deposited vide cheque No. 115581 on the same date. Now after a gap of about two years connection has not been given and the booking amount has been returned vide letter No. IGL/MKT/CG(DOM)/Refund dt 29 Oct 2010 (cheque No. 623841) with the remark that the gas connection could not be provided for some technical reasons. A sum of Rs.200/- has been paid as interest. In this connection I would like to bring the following facts for your consideration:-

a). It is totally an injustice and harassment to a consumer that without assigning any valid reasons the connection has not been given. No one (staff/engineer) from IGL has come to my residence for physical checking the feasibility. Before making the refund physical checking of the premise should have been conducted in my presence and I should have been apprised of the problem personally.

b). There are 08 flats in the building and all the 08 kitchens are in the same line. The main line can be taken from either from the shaft or through the staircase by putting a single hole at each level.

c). There are several examples in our locality/colony where feasibility for connection is virtually not available.

d). Interest paid by IGL is negligible. The interest for Rs.5000/- even at PF rate i.e. 8% for two years comes to Rs.800/-. The security amount should not have been collected at the time of booking and instead should have been collected at the time of giving connection only.

e). Govt is vigorously exploring options for alternate fuel particularly for LPG where in a large amount is said to be given as subsidy. At this juncture abandoning of connection that too where ground level installation has been done is definitely a set back to both the consumer and the very purpose of reducing govt subsidy on LPG.

In view of the above I request you to kindly reconsider my case and install the connection in my premises at the earliest. I will return the refunded amount of Rs.5200/- on getting a confirmation from your office. Copies of previous correspondences, application etc are enclosed.

I had applied for new connection in the name of on 26th April and my cheque for 6000 were cleared in the next month. My BP No is- [protected] and since then till date I am still waiting for the connection which has now turned into nightmare..

I have contacted to customer care for number of times but was disappointed. Then I contacted GAIL office in Noida (Gijor) where I came to know that my BP has been allotted to some one else and bills are getting generated on this. This is an illegal act of work and company like IGL is not expected to do such a fraud with customer. I also contacted Mr. Pranav ([protected]) and Bhaskar ([protected]) a number of times but they have misguided me that my connection will be done in a day or two but the fact is that it was not possible as per the records my BP no was already active and company has cheated me by allotting this to another person without checking my details.

Company is also not providing me a letter that my BP has been given to some other person so that I can go to consumer court against this fraud.

Please take appropriate action and I should be compensated for this as this is entirely fault of company for which I am suffering.
Arun Kumar
[protected]

I booked the new PNG connection on 4th.May,2010 vide BP No. [protected].Till now nobody has bothered to contact me or visit the site.In spite of my repeated requests made to Customer helpline[protected].Nobody even responds to the e-mails sent to customercare.[protected]@igl.co.in Will the higher authorities look in to the matter seriously in the public interest.
Mukesh Verma
Mob.No. [protected]
Lake View Aptt.,Sector-9,Rohini,Delhi

My father has applied for a pipe natural gas connection (png) with indraprastha gas limited on 28/03/2010 under reg.form no.910205 customer id bp[protected] by paying of Rs.6000/-
But very sorry to say that till time & date connection was not activated as my neghibours connection are activated we have made several compalint to thier customer care every time they gave us a simple answer there is some techinal problem & will be reseolved soon agian & again same repeated answer i requested them to provide the e-mail id/contact no of any senior person who can listen & resolve my problem but they failed to provide me any information i have wriiten several mails to customercare /sent hard copy thru courier to thier HO but no body is ready to listen.

I am attaching the scan copy of documents for yr ready refrence

SIR THERE ARE FIVE APPARTMENTS IN EAST ARJUN NAGAR, HANS CHITRAKOOT NAVRACHNA JEEVAN BIMA AND ANUPAM WHO WERE FIGHTING FOR PNG CONNECTION SINCE 2007. IGL HAS STARTED THE WORK FROM HARGOVIND ENCLAVE TO VIVEK VIHAR BUT THESE APPARTMENTS WERE IGNORED THAN IN FEBRUARY 2010 SOME OFFICIAL FROM D S ENTERPRISES DMA OF IGL CAME SUDIED THE AREA AND TOLD THE RESIDENTS THAT WORK WILL BE STARTED SHORTLY BUT NOT DONE THAN EXECUSE OF NON GETTING THE PERMISSION FOR ROAD CUTTING WAS TAKEN DUE TO COMMOMWEALTH GAME WAS TAKEN. NO OF LETTERS EMAILS AND LETTER TO MISTER AND CHAIRMAN PARLIAMENTARY COMMITTEE FAILED TO MOVE IGL. THEY ARE TOTALLY NON RESPONSIVE NO OFFICER IS TELLING AT LEAST WHEN THE WORK WILL BE STARTED. GREAT INJUSTICE AND DISCRIMINATION WITH THESE FIVE APPRTMENTS WAKE UP IGL NOW

This complaint is regarding improper/untidy work done by IGL, contractors. Hole/Pits were made for laying gas pipeline which is a good thing, but the way work was done is pathetic. As you can see in the picture there is no place people can park their cars in back lane and lot dust is there. If you look at the first picture, the pit not completely filled and kept open. Every day someone falls in this pit at night. Please look into this matter. email [protected]@yahoo.com

ip no. 00005608/ dr.madhu gupta /contact no. [protected]
registered in june 2010

whenever you call at[protected]igl) you get a shameless response that we would be sending somebody shortly. for last six months there is no response.
does every public department needs to be bribed before anything moves.

TO: THE CHAIRMAN,
INDERPRASTHA GAS LTD,
SECTOR 9, R.K. PURAM,
NEW DELHI 110022.
[protected][protected]

DEAR SIR,

SUB. - INORDINATE DELAY IN INSTALLATION OF GAS CONNECTION, HAVING OBTAINED ADVANCE PAYMENT. B. P. NO. [protected]
[protected][protected][protected][protected][protected][protected]

IT IS REALLY DISGUSTING AND SHAME ON YOUR ORGANISATION THAT NO BODY CARES TO RESPOND TO CUSTOMERS MAIL. MAY BE MONOPLISTIC BUG HAS ALREADY BITTEN YOU.

THIS IS THE 4 TH TIME, MY EARLIER MAILS DATED 12.09.201 AND 18.10.2010 HAVE REMAINED UNRESPONDED, YOU COULD VERIFY YOUR MAIL BOX. AGAIN, I AM WRITING AND WASTING MY TIME, AS I AM SURE YOU PEOPLE ARE NOT GOING TO WAKE UP AND RESPOND TO MY QUERY WHEN GAS PIPELINWE WOULD BE INSTALLED AT MY RESIDENCE THOUGH WORK HAS BEEN COMPLETED IN OTHER HOUSES IN MY SOCIETY – ASHOKA ENCLAE, PEERA GARHI.

AFTER MAKING LOT OF EFFORTS, I COULD MANAGE TO GET MY B.P NO. THAT IS [protected]

AS PER YOUR RECORDS TOO, YOUR COMPANY HAS RECEIVED PAYMENT OF CHEQUES ISSUED BY ME ON 30.10.2010
THOUGH MY BANK ACCOUNT SAYS THOSE CHEQUES WERE HONOURED ON 15.10.2010.

YOUR WORKERS WHO WERE INSTALLING THE PIPELINES IN OUR NEIGHBOUR`S HOUSE WERE EQUALLY RUDE BECAUSE THEY KNEW NOBODY DARE TOUCH THEM AS I NOW REALISE THERE IS NO ADMINSTRATION AT ALL IN YOUR COMPANY, SO WORKERS ATTITUDE WAS BOUND TO BE ANARCHIC. YOUR CALL CENTRE SAYS IT WOULD BE ABLE ANSWER MY QUERY ABOUT INSTALLATION ONLY AFTER 10 DAYS, 3 DAYS HAVE ALREADY PAST.

I HOPE YOU WOULD NOW WAKE UP FROM YOUR SLUMBER AND DO YOUR JOB.

YOUR CUSTOMER


ARVIND KUMAR ARORA
PH NO. 25253827
B.P. NO.[protected]
B-63, ASHOKA ENCLAVE
PEERA GARHI
NEW DELHI – 110087 DATE:18.12.2010

sir,

i understand that you have laid extensive igl pipe lines in Rohini. it is also understand that in Sector-8, Rohini, piped gas is being supplied to some pockets only. WE RESIDENTS FAIL TO UNDERSTAND THAT GASED PIPE LINE SUPPLY IS NOT MADE TO POCKET C-8, repeat, POCKET C-8,.

can you tell us when you are going to supply igs gas through pipe-line to POCKET C-8, SECTOR-8, ROHINI.

RAMAKRISHNA

Dear Sir,

I have applied for the gas connection in our house G-27,Vikas puri, New Delhi-110018. I have deposited Rs. 6000/- for gas connection vide receipt no. 15783 dated 30.5.2010. All the connections in our colony has been installed but in our home it is still not installed.
The engineer appointed in our area by IGL is Sh. C.M. Sharma.
Please look into the issue very urgently as it is getting delayed after the deposition of money since it has been 6 months. Does it take this much of time even after completing all the formalities?
Also mention what else is required for the action to be taken as soon as possible as in my knowledge I have completed all the formalities required for the installation.
Waiting for reply!
A customer
Shiv Pal Varshney
G-27, Vikas Puri, New Delhi-110018
Mobile No.-[protected], [protected]

" NO - RESPONSE" TILL WRITING THIS MAIL


Today, Again I had a discussion with Mr. Akhlakh Ahmed on your Tel. No.[protected] your customer care unit because every time a new person is available on line, again I had explained him the history of my request & again he told me that he will again forward the request. He also explained me that he don't have powers to do more than this.

My question to you people is are you people `SLEEPING' & not reading any mail not taking any feedback from customers, very nice, just keep on doing



--- On Tue, 9/11/10, sunil bhatia <[protected]@yahoo.com> wrote:


From: sunil bhatia <[protected]@yahoo.com>
Subject: Fw: `Disconexion of Gas Pipeine'
To: customercare.[protected]@igl.co.in
Date: Tuesday, 9 November, 2010, 3:24 AM


Dear Sir,

This has reference to my earlier mails written to you, I had a talk with Mr. Brij on your Customer Care No.[protected] & requested for the same problem on 02-11-10 but sorry to inform you that there is "NO-ACTION" has been taken out till 09-11-10 i.e 7days or even nobody bothers to give a call to cusatomer after having two contacts numbers present in your records. Are you people sleeping...?

Finally, I had again called-up on 09-11-10 & had a discussion with Mr. Vijay at your customer care centre 1:45pm he assured me to for today evening also gave me the assurance that somebody will give you a call within 15minutes. My ? to you is will it work
when you don't have time to provide proper attention to your existing clients, will you be able to provide `Green Delhi' (the organisation committed to a cleaner and greener environment.

Name: Sunil Bhatia
My BP No:[protected]
Request No:265642
Contact No: [protected]
--- On Mon, 1/11/10, sunil bhatia <[protected]@yahoo.com> wrote:


From: sunil bhatia <[protected]@yahoo.com>
Subject: Fw: `Disconexion of Gas Pipeine'
To: [protected]@gail.co.in
Cc: [protected]@mcsdel.com
Date: Monday, 1 November, 2010, 9:02 AM


Dear Sir,

This has reference to my mail wrote by me on 27-10-10 to you but there is `No-Action' found from your side, In the mean time I had a talk with someone having this Moble No.[protected] & he assured me to do somethiong on this issue but sorry to inform you this type of Negligence is not expected from you.

Anyway if you are not taking any action, Pleaze get removed this conection from my site forever & refund my money back.



--- On Wed, 27/10/10, sunil bhatia <[protected]@yahoo.com> wrote:


From: sunil bhatia <[protected]@yahoo.com>
Subject: `Disconexion of Gas Pipeine'
To: [protected]@gail.co.in
Cc: [protected]@mcsdel.com
Date: Wednesday, 27 October, 2010, 4:19 AM


Dear Sir/Ma ' m,

This is to bring to your kind notice that I have invested some amount of money for a LPG Pipeline Conexion to be installed at my residence since November., 2009. The Pipeline work for this conexion has been installed & completed around four months back but not any flow of Gas till date.

Now, I wanted to replace the Pipeline & installed it somewhere else or take another alternative route till kitchen area because there is Construction work has been started by us on the same floor & the work is getting disturbed because of pipeline.

We tried to contact on the given contact persons nos. [protected] which is listening `OFF' in the office timings always. Another nos. is [protected] of Mr. Santosh always Out-Of- Reach, What to do...?

Please take necessary action to solve our problem as early as possible.

Early action/reply to this matter will be highly appriciated.

Thanx & Regards...!

Dear Sir

I have applied for refund for BP NO [protected] ON 18TH OF Sept 2010. I was told that i will get the refund within 2 weeks.

Today more than one month has been passed but i have not received the same.
I am daily following up but no revert.

Sending you the acknowledgement of Application submitted in IGL office

Regards

Virendra Chaturvedi
[protected]
Regards

We, the residents of DG-3 block vikaspuri, New Delhi (more than 300 residents) have applied with Indraprastha gas Ltd for pipe gas line connection in the month of June 2010 and paid an advance of Rs 6,000/-.

They have done only some digging work in the colony and after that nothing has been done. It is more than 4 months we have not heard from them the status of the connection.

It is requested the concerned authority to take up the matter on priority.

Thanks,

KC Mathew
DG-3/267, Vikaspuri
New Delhi - 110 018
Ph. [protected]

I applied for a new connection with IGL through Future Fuels on 16/05/2010 Form No. 917772 and Receipt No: 101634. A large number of flats in my complex have been given connection, but whenver i ask the site incharge he says your name is not on list. I contacted the Project Manager Sh. Dilip Kapoor, a very couteous person tried to help but could not. He then asked me to contact marketing person, i contact mr. Subashish he forwarded my call...

As mentioned on IGL’s Bill, an amount of Rs.5 has to be paid by those who make use of the Easy Bill outlets for payment of gas bills. However, the outlet at the Sector 4 Market of Dwarka is charging an additional Rs.5 (i.e. they are realizing Rs.10 from each customer). According to them, “Rs.5 is for the company and Rs.5 for us”. This is nothing short of extortion. In fact, IGL should not even have charged the Rs.5 from sus in addition to the billed amount. This should be a normal part of customer service. The additional Rs.5 being claimed is totally unwarranted and illegal.

This needs to be addressed urgently the errant easy bill outlet prevented from charging this additional Rs. 5 (over and above the Rs. 5 being charged by IGL) from the consumers.

Pipe line gas connection in home

I applied/ booked for the pipe line natural gas connection with Indraprastha Gas Ltd. in the month of February 2010 for my home, with the amount of Rs 5,000 as security amount and the form cost of Rs 1000. The amount has been debited from my account in the month of March 2010. On number of times I made the complaint with their call centre number and on the given customer email ID but till date it has not been instaled and neither my amount with the interest has been refunded back nor I have been given the proper reply from the competent authorities.

If somebody is there who can take the appropriate action , then please let me know the same.

Regards

Dinesh Kumar Sharma
[protected]

I HAD REGISTERED A DOMESTIC PNG GAS CONNECTION VIDE IPOOOOO944 AFTER PAYING RS.5000+1000=6000/- IN APRIL 2010. AT THE TIME OF PAYING THE AMOUNT, THE COUNTER IN CHARGE TOLD ME THAT CONNECTION WILL BE PROVIDED WITHIN 3 MONTHS. NOW IT IS ALMOST 6 MONTHS COMPLETED AND NO INFORMATION FROM PNG CUSTER CARE EVEN AFTER REPEATED TELEPHONIC COMPLAINT AND E. MAIL TO THEM. MY ADDRESS IS

GRACE MARY GEORGE,
C-5/15, SAHYADRI APARTMENT, PLOT NO.5,
SECTOR-12, DWARKA, NEW DELHI-110075
MOB. [protected]

I have recieved a bill (BP No. :[protected]) with Invoice No:[protected] dated: 03.08.2010 with an amount of Rs.1962.47 /-. Meter reading is given from 16/3/2010 to 15/7/2010(4 months). Out of this 4 months we were out of station for around one month (25 days). So the bill amount of Rs.1962.47 is given for around 3 months (Rs.654/- pm).

Rs.654/- per month is too high. Regarding this I had sent one email to their customer...

PNG refund
The Complaints Officer
IGL - PNG

" We had 2 Gas Connection from IGL, 6 months back.
But it was not installed as technical not feasible.
We had appled for refund application 6 months back
B.P No [protected] - L.N Kumar Rs 5000 refund
B.P No [protected] - Deepak Kumar Rs 5000 refund

We have called customer compalint - 3 times, send email, personally met officials
but no response till now
Deepak Kumar
[protected]