Indraprastha Gas Limited [IGL] Complaints & Reviews

SIR THERE ARE FIVE APPARTMENTS IN EAST ARJUN NAGAR, HANS CHITRAKOOT NAVRACHNA JEEVAN BIMA AND ANUPAM WHO WERE FIGHTING FOR PNG CONNECTION SINCE 2007. IGL HAS STARTED THE WORK FROM HARGOVIND ENCLAVE TO VIVEK VIHAR BUT THESE APPARTMENTS WERE IGNORED THAN IN FEBRUARY 2010 SOME OFFICIAL FROM D S ENTERPRISES DMA OF IGL CAME SUDIED THE AREA AND TOLD THE RESIDENTS THAT WORK WILL BE STARTED SHORTLY BUT NOT DONE THAN EXECUSE OF NON GETTING THE PERMISSION FOR ROAD CUTTING WAS TAKEN DUE TO COMMOMWEALTH GAME WAS TAKEN. NO OF LETTERS EMAILS AND LETTER TO MISTER AND CHAIRMAN PARLIAMENTARY COMMITTEE FAILED TO MOVE IGL. THEY ARE TOTALLY NON RESPONSIVE NO OFFICER IS TELLING AT LEAST WHEN THE WORK WILL BE STARTED. GREAT INJUSTICE AND DISCRIMINATION WITH THESE FIVE APPRTMENTS WAKE UP IGL NOW

This complaint is regarding improper/untidy work done by IGL, contractors. Hole/Pits were made for laying gas pipeline which is a good thing, but the way work was done is pathetic. As you can see in the picture there is no place people can park their cars in back lane and lot dust is there. If you look at the first picture, the pit not completely filled and kept open. Every day someone falls in this pit at night. Please look into this matter. email [protected]@yahoo.com

ip no. 00005608/ dr.madhu gupta /contact no. [protected]
registered in june 2010

whenever you call at[protected]igl) you get a shameless response that we would be sending somebody shortly. for last six months there is no response.
does every public department needs to be bribed before anything moves.

TO: THE CHAIRMAN,
INDERPRASTHA GAS LTD,
SECTOR 9, R.K. PURAM,
NEW DELHI 110022.
[protected][protected]

DEAR SIR,

SUB. - INORDINATE DELAY IN INSTALLATION OF GAS CONNECTION, HAVING OBTAINED ADVANCE PAYMENT. B. P. NO. [protected]
[protected][protected][protected][protected][protected][protected]

IT IS REALLY DISGUSTING AND SHAME ON YOUR ORGANISATION THAT NO BODY CARES TO RESPOND TO CUSTOMERS MAIL. MAY BE MONOPLISTIC BUG HAS ALREADY BITTEN YOU.

THIS IS THE 4 TH TIME, MY EARLIER MAILS DATED 12.09.201 AND 18.10.2010 HAVE REMAINED UNRESPONDED, YOU COULD VERIFY YOUR MAIL BOX. AGAIN, I AM WRITING AND WASTING MY TIME, AS I AM SURE YOU PEOPLE ARE NOT GOING TO WAKE UP AND RESPOND TO MY QUERY WHEN GAS PIPELINWE WOULD BE INSTALLED AT MY RESIDENCE THOUGH WORK HAS BEEN COMPLETED IN OTHER HOUSES IN MY SOCIETY – ASHOKA ENCLAE, PEERA GARHI.

AFTER MAKING LOT OF EFFORTS, I COULD MANAGE TO GET MY B.P NO. THAT IS [protected]

AS PER YOUR RECORDS TOO, YOUR COMPANY HAS RECEIVED PAYMENT OF CHEQUES ISSUED BY ME ON 30.10.2010
THOUGH MY BANK ACCOUNT SAYS THOSE CHEQUES WERE HONOURED ON 15.10.2010.

YOUR WORKERS WHO WERE INSTALLING THE PIPELINES IN OUR NEIGHBOUR`S HOUSE WERE EQUALLY RUDE BECAUSE THEY KNEW NOBODY DARE TOUCH THEM AS I NOW REALISE THERE IS NO ADMINSTRATION AT ALL IN YOUR COMPANY, SO WORKERS ATTITUDE WAS BOUND TO BE ANARCHIC. YOUR CALL CENTRE SAYS IT WOULD BE ABLE ANSWER MY QUERY ABOUT INSTALLATION ONLY AFTER 10 DAYS, 3 DAYS HAVE ALREADY PAST.

I HOPE YOU WOULD NOW WAKE UP FROM YOUR SLUMBER AND DO YOUR JOB.

YOUR CUSTOMER


ARVIND KUMAR ARORA
PH NO. 25253827
B.P. NO.[protected]
B-63, ASHOKA ENCLAVE
PEERA GARHI
NEW DELHI – 110087 DATE:18.12.2010

sir,

i understand that you have laid extensive igl pipe lines in Rohini. it is also understand that in Sector-8, Rohini, piped gas is being supplied to some pockets only. WE RESIDENTS FAIL TO UNDERSTAND THAT GASED PIPE LINE SUPPLY IS NOT MADE TO POCKET C-8, repeat, POCKET C-8,.

can you tell us when you are going to supply igs gas through pipe-line to POCKET C-8, SECTOR-8, ROHINI.

RAMAKRISHNA

Dear Sir,

I have applied for the gas connection in our house G-27,Vikas puri, New Delhi-110018. I have deposited Rs. 6000/- for gas connection vide receipt no. 15783 dated 30.5.2010. All the connections in our colony has been installed but in our home it is still not installed.
The engineer appointed in our area by IGL is Sh. C.M. Sharma.
Please look into the issue very urgently as it is getting delayed after the deposition of money since it has been 6 months. Does it take this much of time even after completing all the formalities?
Also mention what else is required for the action to be taken as soon as possible as in my knowledge I have completed all the formalities required for the installation.
Waiting for reply!
A customer
Shiv Pal Varshney
G-27, Vikas Puri, New Delhi-110018
Mobile No.-[protected], [protected]

" NO - RESPONSE" TILL WRITING THIS MAIL


Today, Again I had a discussion with Mr. Akhlakh Ahmed on your Tel. No.[protected] your customer care unit because every time a new person is available on line, again I had explained him the history of my request & again he told me that he will again forward the request. He also explained me that he don't have powers to do more than this.

My question to you people is are you people `SLEEPING' & not reading any mail not taking any feedback from customers, very nice, just keep on doing



--- On Tue, 9/11/10, sunil bhatia <[protected]@yahoo.com> wrote:


From: sunil bhatia <[protected]@yahoo.com>
Subject: Fw: `Disconexion of Gas Pipeine'
To: customercare.[protected]@igl.co.in
Date: Tuesday, 9 November, 2010, 3:24 AM


Dear Sir,

This has reference to my earlier mails written to you, I had a talk with Mr. Brij on your Customer Care No.[protected] & requested for the same problem on 02-11-10 but sorry to inform you that there is "NO-ACTION" has been taken out till 09-11-10 i.e 7days or even nobody bothers to give a call to cusatomer after having two contacts numbers present in your records. Are you people sleeping...?

Finally, I had again called-up on 09-11-10 & had a discussion with Mr. Vijay at your customer care centre 1:45pm he assured me to for today evening also gave me the assurance that somebody will give you a call within 15minutes. My ? to you is will it work
when you don't have time to provide proper attention to your existing clients, will you be able to provide `Green Delhi' (the organisation committed to a cleaner and greener environment.

Name: Sunil Bhatia
My BP No:[protected]
Request No:265642
Contact No: [protected]
--- On Mon, 1/11/10, sunil bhatia <[protected]@yahoo.com> wrote:


From: sunil bhatia <[protected]@yahoo.com>
Subject: Fw: `Disconexion of Gas Pipeine'
To: [protected]@gail.co.in
Cc: [protected]@mcsdel.com
Date: Monday, 1 November, 2010, 9:02 AM


Dear Sir,

This has reference to my mail wrote by me on 27-10-10 to you but there is `No-Action' found from your side, In the mean time I had a talk with someone having this Moble No.[protected] & he assured me to do somethiong on this issue but sorry to inform you this type of Negligence is not expected from you.

Anyway if you are not taking any action, Pleaze get removed this conection from my site forever & refund my money back.



--- On Wed, 27/10/10, sunil bhatia <[protected]@yahoo.com> wrote:


From: sunil bhatia <[protected]@yahoo.com>
Subject: `Disconexion of Gas Pipeine'
To: [protected]@gail.co.in
Cc: [protected]@mcsdel.com
Date: Wednesday, 27 October, 2010, 4:19 AM


Dear Sir/Ma ' m,

This is to bring to your kind notice that I have invested some amount of money for a LPG Pipeline Conexion to be installed at my residence since November., 2009. The Pipeline work for this conexion has been installed & completed around four months back but not any flow of Gas till date.

Now, I wanted to replace the Pipeline & installed it somewhere else or take another alternative route till kitchen area because there is Construction work has been started by us on the same floor & the work is getting disturbed because of pipeline.

We tried to contact on the given contact persons nos. [protected] which is listening `OFF' in the office timings always. Another nos. is [protected] of Mr. Santosh always Out-Of- Reach, What to do...?

Please take necessary action to solve our problem as early as possible.

Early action/reply to this matter will be highly appriciated.

Thanx & Regards...!

Dear Sir

I have applied for refund for BP NO [protected] ON 18TH OF Sept 2010. I was told that i will get the refund within 2 weeks.

Today more than one month has been passed but i have not received the same.
I am daily following up but no revert.

Sending you the acknowledgement of Application submitted in IGL office

Regards

Virendra Chaturvedi
[protected]
Regards

We, the residents of DG-3 block vikaspuri, New Delhi (more than 300 residents) have applied with Indraprastha gas Ltd for pipe gas line connection in the month of June 2010 and paid an advance of Rs 6,000/-.

They have done only some digging work in the colony and after that nothing has been done. It is more than 4 months we have not heard from them the status of the connection.

It is requested the concerned authority to take up the matter on priority.

Thanks,

KC Mathew
DG-3/267, Vikaspuri
New Delhi - 110 018
Ph. [protected]

I applied for a new connection with IGL through Future Fuels on 16/05/2010 Form No. 917772 and Receipt No: 101634. A large number of flats in my complex have been given connection, but whenver i ask the site incharge he says your name is not on list. I contacted the Project Manager Sh. Dilip Kapoor, a very couteous person tried to help but could not. He then asked me to contact marketing person, i contact mr. Subashish he forwarded my call...

As mentioned on IGL’s Bill, an amount of Rs.5 has to be paid by those who make use of the Easy Bill outlets for payment of gas bills. However, the outlet at the Sector 4 Market of Dwarka is charging an additional Rs.5 (i.e. they are realizing Rs.10 from each customer). According to them, “Rs.5 is for the company and Rs.5 for us”. This is nothing short of extortion. In fact, IGL should not even have charged the Rs.5 from sus in addition to the billed amount. This should be a normal part of customer service. The additional Rs.5 being claimed is totally unwarranted and illegal.

This needs to be addressed urgently the errant easy bill outlet prevented from charging this additional Rs. 5 (over and above the Rs. 5 being charged by IGL) from the consumers.

Pipe line gas connection in home

I applied/ booked for the pipe line natural gas connection with Indraprastha Gas Ltd. in the month of February 2010 for my home, with the amount of Rs 5,000 as security amount and the form cost of Rs 1000. The amount has been debited from my account in the month of March 2010. On number of times I made the complaint with their call centre number and on the given customer email ID but till date it has not been instaled and neither my amount with the interest has been refunded back nor I have been given the proper reply from the competent authorities.

If somebody is there who can take the appropriate action , then please let me know the same.

Regards

Dinesh Kumar Sharma
[protected]

I HAD REGISTERED A DOMESTIC PNG GAS CONNECTION VIDE IPOOOOO944 AFTER PAYING RS.5000+1000=6000/- IN APRIL 2010. AT THE TIME OF PAYING THE AMOUNT, THE COUNTER IN CHARGE TOLD ME THAT CONNECTION WILL BE PROVIDED WITHIN 3 MONTHS. NOW IT IS ALMOST 6 MONTHS COMPLETED AND NO INFORMATION FROM PNG CUSTER CARE EVEN AFTER REPEATED TELEPHONIC COMPLAINT AND E. MAIL TO THEM. MY ADDRESS IS

GRACE MARY GEORGE,
C-5/15, SAHYADRI APARTMENT, PLOT NO.5,
SECTOR-12, DWARKA, NEW DELHI-110075
MOB. [protected]

I have recieved a bill (BP No. :[protected]) with Invoice No:[protected] dated: 03.08.2010 with an amount of Rs.1962.47 /-. Meter reading is given from 16/3/2010 to 15/7/2010(4 months). Out of this 4 months we were out of station for around one month (25 days). So the bill amount of Rs.1962.47 is given for around 3 months (Rs.654/- pm).

Rs.654/- per month is too high. Regarding this I had sent one email to their customer...

PNG refund
The Complaints Officer
IGL - PNG

" We had 2 Gas Connection from IGL, 6 months back.
But it was not installed as technical not feasible.
We had appled for refund application 6 months back
B.P No [protected] - L.N Kumar Rs 5000 refund
B.P No [protected] - Deepak Kumar Rs 5000 refund

We have called customer compalint - 3 times, send email, personally met officials
but no response till now
Deepak Kumar
[protected]

Dear Concerned,

This is in reference to a new connection applied with IGL on 09/Apr/2010 reference number 601397, for which the installation was to be done at C-65, City Apartment, Vasundhra Enclave, Delhi 110096. I have also given the required amount for the same vide cheque no. 987354 date 06/Apr/2010 Rs.5000/- ICICI Bank and Cheque No. 204688 dated 06/Apr/2010 Rs.1000/- the total amount Rs.6000/- is already credited to IGL on 24/05/2010.
Since its been 65 days and am not getting any positive response. Could you please advice on this subject.

Regards,
Abhishek Singh
Email: [protected]@utilityforms.com
Phone : +91-[protected]

RESPECTED SIR,
I RESIDISEE OF NS-11, MIYAWALI NAGAR, PASCHIM VIHAR , NEW DELHI -110087, IGL HAS FITTED GAS PIPELINE UNDERGROUN IN MY HOUSE BACK SEVICE LANE, 3 MANOTHS AGO ,BUT THE ROAD IS STILL ARE NOT REPIRED, I ALSO CALL THEIR CONTRACTOR MR. RAMESH [protected], THEIR IS TOO MUCH DUST AT BACK SIDE, THIS ROAD IS NEWLY FURNISHED BY TILES BY MCD 7 MONTHS AGO, THEY BREAK ALL ROAD ,PLEASE TAKE NECESSARY STEP .
THANK YOU


WITH REGARDS

Dear Sirs,
I would like to inform you that i have booked a connection for gas pipe line in my house on 01.02.2010... The reference no. of booking is IP 00003520....
While booked the connection i was told that IPL representative would visit within a week to my house...
But despite many reminders no body visited my house till date..
I am living on 3rd floor and 2nd floor owner already has the connection..
Its really surprising to hear such response from such a big and responsible company ... Every time i call i was promised that this time someone will visit surely,,,But , its like a chocolate given to crying child.....
We are amazed that in vast emerging economy of INDIA a popular company like Inderprasth Gas Limited give such responses...
I request you kindly please look in to the matter seriously to provide the solution...

Looking forward for a favorable response soon.

Thanking you,


To Your Wellbeing.

Affectionately Yours,

MANOJ SINGHAL
A7, MILAN APARTMENT
POLICE LINE
PITAMPURA
NEW DELHI 110034
MBL. [protected]
TEL.[protected]

The Complaints Officer
IGL - PNG

BY email to : customercare.[protected]@igl.co.in

RE : Gas connection not installed and pathectic service from IGL personnel.

Through Mass Management services Pvt LTd - Direct marketing agent of IGL
320, 3rd floor, Ansal Chambers-II, Bikaji Cama Place, New Delhi 110066.

I booked a PNG gas connection for my residence at 6154/7,D-6 Vasant Kunj.

Registration no ; 608009
Date - 10 feb 2010
cheque no : 506236 / SBI / rs 6000/-

I chased the installation of this connection for the next 3 months but to no avail.
No one helped me nor gave me a date for the connection to be installed.

On the 08may 2010 i spoke to a person at [protected] for this and he said they will send the person to fix the connection
on Sunday , the 9th May 2010.

What happened on the 9th May 2010

1. 2 personnel of Khurana Engineering came to install the pipe line
2. after wondering how and where to start they finally manged to start an hour later
3. Without checking where to drill etc they made a hole in the wall.
4. In this process they
A- broke our Glasses and plates as they did not wait for us to remove them even though the ladies in the home
were clearing the area for them to work
B- Cut through the electricity main wires to the home and for this we needed to get an electrician on a SUNDAY
and had to pay him for the Negligence of the IGL workers.
C- the personnel kept arguing with us and were rude and discourteous.

They finally left without installing anything and left us in stress and hurrying to get the electricians to restore power supply.

Yesterday, on the 11th May 2010 i called [protected] and i spoke to an executive -

1. spoke rudely
2. said these things take time and " itni jaldi hota nahin kuch bhi"
3. I told him i would escalate the matter but no improvement in the service.

While logging this complaint about the damages caused and the connection -
I have spoken to[protected] Miss joshi
who put me onto[protected] Mr Bhattacharya
who sent me to the next person - Mr. Nitin who assured me things would be fixed. But nothing has been done so far.


In vasant kunj the pipes line are already laid and there is no excuse for having such delays in installation.
The service provided by IGL needs to be improved and such behavior should not be repeated.
The customer service personnel too need to be polite and courteous, if they feel they are overworked these issues msust be addressed by IGL
instead of them venting their frustration on the customers.

Please will you look into this matter and solve the problem asap.

Thanking you.
Ranbir Singh
[protected]@gmail.com
[protected]

Dear Sir,

BP#[protected]

I took Piped Gas Connection from Indraprastha Gas Limited for my Dwarka residence in 2008 and till date my meter reading is only a mere 1.10 units. This is because we generally do not stay at this address and only use is once in a while when we visit.

Since IPGL were blindly sending me bills every month for various amounts, I contacted their Customer Care and explained the billing errors. They have been giving me assurances till date that bills would ghet rectified and 1 year has already passed and I have not seen a rectified bill till date. They have not sent me a latest bills wherein the total outstanding is shown as Rs.2695.85 and also indicates the current meter reading as 210 units.

I cant understand how can a large company in public utility services behave like this and is there not any authority to check such practices.

Whenever the local IPGL executive visit to check the meter, they confirm that the billing is totally wrong and ask me to get in touch with their Head office who manage the billing.

As on date, since my meter reading is only 1.11 units and IPGL already have a credit balance of approx. Rs.1000/-, which were paid earlier without checking these billing errors, I request your authority to urgently look into the matter and help me resolve this issue.

Thanking you,

S.Sridhar
(sridhar.[protected]@airtel.in)