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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Updated: Dec 10, 2025
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Indraprastha Gas Limited [IGL] reviews & complaints page 89

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M
Minu Thommen
from Ludhiana, Punjab
May 1, 2009
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Dear Sir,
We gave Rs 5300/- for new PNG connection to IGL on January 27th, 2009 and was promised the connection within 30 - 45 days.
After waiting for two full months, we got back to them enquiring about the status of the connection as nothing had happened till then. Then within couple of days, the pipeline was fixed and nothing happened. We called up again after a week and then the metre was installed. The mechanics said that a team of engineers would check the connection for leakage and the connection would be activated immediately.
The engineers visited after a week and everything was found to be in place and we were promised the connection the next day itself. All these transpired within the first week of March and nothing has happened since.
We called up IGL and registered a complaint (No. 106976) and they promised attendance within a day. But nothing has happened and every time we call up, they keep blaming their agencies or distributors or contractors. But as far as we are concerned, money was paid to IGL and it is their responsibility as we are customers of IGL and not anybody else.
Kindly use the powers vested in you to redress customer complaints and please take up this matter with immediate effect.
Regards,
Mrs. Minu Thommen
Aug 14, 2020
Complaint marked as Resolved 
Reminder 1,

Sir,

I would bring to your kind notice that I have booked a connection with you on 24.4.2011, vide receipt no-19703, in the name of Sh.Bhushan Lal Dewan R/o 30/17 III rd Floor, Old Rajinder Nagar, New Delhi-110060.Form No-985865 Dated 24.4.2011.

The Payment was made through State Bank of India Janpath Branch Through Cheque no-249141 And 249142 for Rs.1000/- and Rs.5000/-.

All the resident of my block has been installed with the connection only my house has been left without the connection.I was in contact with your agency that is doing the installation work, but they are not giving satisfactory answer.I had talked with Mr.Ranjan on Phone no-[protected].

Kindly Check & do the needful.

Regards
Bhushan Lal Dewan
[protected]
IGL installed new connection in 3 flats of our society (849, Sector-5, Vaishali, Ghaziabad, UP) but nobody came back to clear up the mess that they create after digging all over the place. There are tiles and mud lying all over the place. When we call them, they keep saying that it would be done in a day or two. But nothing happens and everybody keeps bassing the buck to others. The customer care asks to contact the Control Room and they keeps giving you the contact numbers of different Contractors, one of them being Abhi Jain but eventually nothing has happened this far. They should be taken to Consumer Court for all this..!

DON'T GO FOR IGL

Regards
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    Sachin Kumar
    from Delhi, Delhi
    Apr 21, 2009
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    I Sachin kumar consumer of LPG Gas - Indraprasth Gas Agency, Station Road, Chutia, Ranchi-834001, Jharkhand.
    The agency provide the phone booking faciluty having number[protected].
    But when the office will open 10.00am they are engage thier phone all the time. i am trying all the day and time or more then 1000 times (its really more then 1000 time) to call for book my gas but giving result " The customer is busy in another Line please wait or call later".
    If they can't book gas through phone then they don't provide the number.
    Kindly take action as soon as possible against them.
    Thanking You.

    Sachin Kumar
    Consumer No. - IGA 18466
    [protected]
    Ranchi.
    Aug 14, 2020
    Complaint marked as Resolved 
    Sub: Kindly help getting slender without harassment asusel from M/s. Jyoti Jawala Gas Agency, Bhaga, PO Bhaga, Dist. Dhanbad, State Jharkhand

    With reference the above I have booking gas dated 28.10.09, but till dated I cant received . After moving several days in their office Bhaga branch, but result nil.
    So kindly do needful.
    Thanking you


    With Regards
    Abhijit Roy
    Fateh Purlane, kachhipara
    P.o. Jharia 828111
    Dist.- Dhanbad (Jharkhand)
    [protected]
    [protected]@yahoo.com
    dude, u live in a place called chutia. what do u expect from them??
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      prarthana sampath
      from Ludhiana, Punjab
      Mar 31, 2009
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      to whomsoever it may concern

      i am a resident of Dwarka sector 4 . IGL company which provides bio-gas to households has dug-up the footpath all along the service-lane on the main road to lay down some lines. they haven't restored the condition of the footpath to walking condition. it is in a very horrible condition and waling has become impossible.
      i hope you will do something for it and help restore the footpaths to a good condition.
      waiting for a response from your side.
      thankyou,
      prarthana sampath
      Aug 14, 2020
      Complaint marked as Resolved 
      I am resident of Punjabi Bagh Aptts.(DDA-SFS) Rohtak Road New Delhi. The Indraprasth Gas Ltd. have dug up the service lane and the inside area of the complex in order to underlay gas pipe but till date they have not restored the affected area of lane and of the complex to the original condition. The dug up spots(potholes) had been summarily filled in with the earth which has sunk down during rains, making them deep enough for any body to get fall in and prone to serious accident if, on vehicle .
      2. Hope, the matter will receive your urgent attention to restore the condition of the service lane as also the affected area of the complex in view of the rains likely to make the situation rather worst.
      Sub:- Request for providing PNG Connection

      Sir,

      This is to bring in your kind notice that I Sailesh Sawhney resident of BA-31, Shalimar Bagh,
      Delhi-110088 has applies for obtaining a PNG connection vide Reg. Form No. 322063 dt. 30.12.09.
      A Cheque bearing No. 725317 dt 30.12.09 amounting Rs 5000/- drawn at Nainital Bank Ltd.
      Shalimar Bagh, Delhi-110088 has also been issued by me in favour of Indraprastha Gas Ltd.
      But it is regretted to write that till date No PNG Connection has been installed at my premises despite
      many telephonically requests made vide complaints.
      It is therefore requested to kindly install PNG connection at the earliest as the
      occupant of other units have already get their PNG Connection.

      Thanking You


      Yours Faithfully

      (Sailesh Sawhney)
      BA-31, Shalimar Bagh, Delhi-110088
      Cell: [protected]
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        M
        Mohit
        from Chennai, Tamil Nadu
        Mar 23, 2009
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        Fraud at CNG Stations

        Sir,

        I am a CNG user and drive an eco fuel car.Now, you would appreciate that when it is a petrol car and you intend to fill the fuel, you normally use currency conventions, as in filling 500/= or 1000/= fuel an so there is no direct loss of consumer.

        In the case of CNG, generally the consumers go for filling upto the capacity as it saves time and also the cost of filling a 12 Kg clylinder is never above 225...
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        ASLAM KHAN
        from Delhi, Delhi
        Mar 9, 2009
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        DEAR SIR I RECIVED BILL FROM IGL RS 908.35/ MY BUISNESS PARTNER NO-[protected] AND INVOIVE NO[protected] DATED 03/02/07
        I HAVE GIVEN CHEQUE OF RS 908/-FROM MY UNION BANK ACCOUNT NO 45156 DATED 20/2/07 CHEQUE NO-936425
        CHEQUE CLEARED MY ACCOUNT DATED 8/3/07
        I HAVE VVISIT OFFICE RK PURAM AND GIVE HIM ALL DOCUMENTS BANK STATEMENT /CERTIFICATE AND SO MANY MAILS AND LETTERN BUT CO, EVERY MONTH SENT DUES AND 2007 TO TILL UPDAED I AM PAYING INTREST ALSO, BUT CO NOT CLEAR MY ACCOUNT.
        Aug 14, 2020
        Complaint marked as Resolved 
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          Surinder Sobti
          from Chennai, Tamil Nadu
          Feb 28, 2009
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          Inspite of 100% payment No connection

          The following complain was sent to CORE Centre

          Supported by: Ministry of Consumer Affairs,

          Food & Public Distribution,
          Department of Consumer Affairs, Govt. of India
          Managed by: Consumer Coordination Council (CCC)

          E-Mail ID: [protected]@core.nic.in, Website: www.core.nic.in


          But No response.

          Dear Sir,
          Business partner Number : [protected]br...
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