Indraprastha Gas Limited [IGL] Complaints & Reviews

I have already made payment vide check no.329217 dt 15/2/2009 of amount Rs. 5000 which was booked through yog maya and company AD-9A power appartment pitam pura, but till date i have no information regarding installation of this connection at my residance which is I-20 SAI APPARTMENT SECTOR-13 ROHINI.

To,
(GM) Sales
Indraprastha Gas Limited
Delhi.

Dear Sir/Madam,

I, Ramesh Kumar agrawal resident of Prashant vihar, rohini zone,
has deposited cheque no. 635240 dated[protected] with your
dealer "Yogmaya & company" ad Pitampura, and same was
cleared from my bank on[protected].

My details are

REG FORM NO...127413
DATE OF RECEIPT..[protected]
B.P. NO. ...[protected]
Address : A-1/36, PRASHANT VIHAR,
OUTER RING ROAD, ROHINI, DELHI-85

Please note that my house has not been provided by the LPG
connection whereas my neighbours that is resident of A-1/35
have got the connection and the meter has also been installed
to their home. We have complained several times regarding the
same to your customer care centre but all in vein to receive
any response from your side. We have managed to call
Mr. subhash the area sales manager contact no. 46074811
and he promised to get the connection activated with immediate
response.
Complaint No. 117374

We also contacted your area contractor, Mr. Azim bhai
who has been carrying all the work of igl in our area. He said that
the list provided to him does'nt have my house number.

We have been helplesly trying to get the connection done at our
place, and hereby request you to find me a solution for the same.

Regards
Ramesh Kumar Agrawal
A-1/36, PRASHANT VIHAR,
OUTER RING ROAD, ROHINI, DELHI-85
Ph:[protected], 23640163
Cell: [protected]

For PNG my registration no. is 4621 dated[protected] provided by Yogmaya & Co. (DMA of IGL), which stated that the connection would be provided within three months maximum time. Yogmaya & Co. (DMA of IGL) kept sitting over my cheque for 1.5 months and got encashed by your company only on[protected].

Thereafter, B. P. No. [protected] was provided in the first week of April 2009 and the person delivering the same stated that within a month the connection would be provided.

In May 2009, I made many calls to your customer care no. [protected] / 64543592, however, the phone bells keep ringing and nobody pick up the phone. After trying for days together and investing more than five hours, someone picked up the phone on 64543592, however, the answers to any query regarding providing connection was at best evasive. After much talks, he asked me to call on phone no. 46074855. Again after trying for number of hours somehow, somebody picked up the phone and again asked me to call on marketing phone no. 65286536, wherein again a different phone no. 64614334 was provided and I was asked to talk.

After investing days and hours, someone provided me with phone [protected]/45/39/43 and asked to talk with Mr. Anil / Dharmender / Chandan who are the contractor for providing the PNG Connection. Again, after repeated trying either, the phone was found to be switched off or if the bells ringed the phone was disconnected without talking. Finally, I had talks with Mr. Dharmender and Anil, who again were evasive about providing PNG Connection within a reasonable time citing lack of Meters or Pipes and so on and so forth. When I told them that they are already providing the PNG Connection to many persons in our Society who had applied much after myself, their reply was quite evasive.

Somehow, a worker from your company reached at about 10.00 AM in the third week of May and told that they would make the necessary connection that day itself. After inspection of the kitchen, he went away saying that their Engineer has not arrived, and hence, they would come for connection after sometime. Thereafter, nobody came back the same day.

Thereafter, I waited till[protected], however, none came for providing necessary connection.

On 25th June 2009, I again called your customer care no. [protected] / 64543592, again [protected] kept on ringing and nobody picked up the phone for considerable time. Then I called on 64543592, the person stated that connection would be made within ten days, however, again he asked me to call the contractor at phone no. [protected]/45/39/43 and asked me to talk with Mr. Anil / Dharmender / Chandan.

Phone no. [protected]/45 were found switched off. On phone 39 and 43 Mr. Anil and Dharmender picked up and again they were quite evasive about connection stating that it may take one or more month. On repeated request, Mr. Anil told me that he is driving and would call me on 25th June 2009. However, no phone call received from Mr. Anil.

Again on 25th June 2009, I made call at [protected], which was repeatedly disconnected by the persons picking up the phone. Again I had to call on 64543592 and lodge my request for connection.

There is another side to the sorry state of affairs in your company. I called your customer care a number of times for new connection between May 2008 to October 2008; every time I was told that new connections are closed and would open after a month. In November 2008 to January 2009 I made more than 50 calls and every time I was told that my request has been lodged and e-mail has been sent to contractor, who would visit my place for collection of new connection fee; I repeatedly inquired that if there is any office of IGL where I can personally pay the fee for new connection, I was told that there is none, and the fee are collected by only agents. None came in three months time for collection of fee from me.

Around last week of January 2009, I found somebody providing new connection in my society and on request he told me that your customer care is of no use, I should personally call the contractor and he provided me the phone number of contractor, who on repeated request and calls from last week of January to 18th February 2009 came to collect the fee on 19th Feb 2009.

I may tell you that, your entire setup including your Customer Care and Contractors are negligent and fraudulent who does not know and understand professionalism.

There is no central setup to whom a person can lodge his requests / complaints and keep peace. Customer Care no. [protected] / 64543592 are either found switched off for hours together or if fortunately it rings, nobody picks up, if picked up – it is disconnected without talks, if somebody is nice to talk, the reply are all evasive. All the persons keep on providing phone no after phone no and mostly the phones are either found switched off or disconnected after picking up without talks, if someone is nice enough to talk, he simply says he can do nothing except making e-mail to contractor who prima facie only works when bribed.

We have submitted the sum of Rs.5000/- with Yog Maya & company in the month of december and till today we are just getting delay in the connection. We have tried to get in touch with the senior officials in IGL, R.K.Puram office and they are just giving us work around that need to contact the JE and contractor. Also those people are not giving any satisfactory answer.

The main thing is this that they are not afraid of if we tell them that we are filing case against them in the consumer court. They are completely shameless people and trying to make people fool.

Dear Sir,
We gave Rs 5300/- for new PNG connection to IGL on January 27th, 2009 and was promised the connection within 30 - 45 days.
After waiting for two full months, we got back to them enquiring about the status of the connection as nothing had happened till then. Then within couple of days, the pipeline was fixed and nothing happened. We called up again after a week and then the metre was installed. The mechanics said that a team of engineers would check the connection for leakage and the connection would be activated immediately.
The engineers visited after a week and everything was found to be in place and we were promised the connection the next day itself. All these transpired within the first week of March and nothing has happened since.
We called up IGL and registered a complaint (No. 106976) and they promised attendance within a day. But nothing has happened and every time we call up, they keep blaming their agencies or distributors or contractors. But as far as we are concerned, money was paid to IGL and it is their responsibility as we are customers of IGL and not anybody else.
Kindly use the powers vested in you to redress customer complaints and please take up this matter with immediate effect.
Regards,
Mrs. Minu Thommen

I Sachin kumar consumer of LPG Gas - Indraprasth Gas Agency, Station Road, Chutia, Ranchi-834001, Jharkhand.
The agency provide the phone booking faciluty having number[protected].
But when the office will open 10.00am they are engage thier phone all the time. i am trying all the day and time or more then 1000 times (its really more then 1000 time) to call for book my gas but giving result " The customer is busy in another Line please wait or call later".
If they can't book gas through phone then they don't provide the number.
Kindly take action as soon as possible against them.
Thanking You.

Sachin Kumar
Consumer No. - IGA 18466
[protected]
Ranchi.

to whomsoever it may concern

i am a resident of Dwarka sector 4 . IGL company which provides bio-gas to households has dug-up the footpath all along the service-lane on the main road to lay down some lines. they haven't restored the condition of the footpath to walking condition. it is in a very horrible condition and waling has become impossible.
i hope you will do something for it and help restore the footpaths to a good condition.
waiting for a response from your side.
thankyou,
prarthana sampath

Sir,

I am a CNG user and drive an eco fuel car.Now, you would appreciate that when it is a petrol car and you intend to fill the fuel, you normally use currency conventions, as in filling 500/= or 1000/= fuel an so there is no direct loss of consumer.

In the case of CNG, generally the consumers go for filling upto the capacity as it saves time and also the cost of filling a 12 Kg clylinder is never above 225...

DEAR SIR I RECIVED BILL FROM IGL RS 908.35/ MY BUISNESS PARTNER NO-[protected] AND INVOIVE NO[protected] DATED 03/02/07
I HAVE GIVEN CHEQUE OF RS 908/-FROM MY UNION BANK ACCOUNT NO 45156 DATED 20/2/07 CHEQUE NO-936425
CHEQUE CLEARED MY ACCOUNT DATED 8/3/07
I HAVE VVISIT OFFICE RK PURAM AND GIVE HIM ALL DOCUMENTS BANK STATEMENT /CERTIFICATE AND SO MANY MAILS AND LETTERN BUT CO, EVERY MONTH SENT DUES AND 2007 TO TILL UPDAED I AM PAYING INTREST ALSO, BUT CO NOT CLEAR MY ACCOUNT.

The following complain was sent to CORE Centre

Supported by: Ministry of Consumer Affairs,

Food & Public Distribution,
Department of Consumer Affairs, Govt. of India
Managed by: Consumer Coordination Council (CCC)

E-Mail ID: [protected]@core.nic.in, Website: www.core.nic.in


But No response.

Dear Sir,
Business partner Number : [protected]br...