Indraprastha Gas Limited [IGL] Complaints & Reviews

Indraprastha Gas Limited
IGL Bhawan,
Plot. No. 4
Community Centre,
Sector-9, R K Puram,
New Delhi-110022

Sub: PNG Connection - B.P.No. [protected]



Dear Sir

I have applied for PNG Gas connection for my residence in the month of
June, 2011 ist week vide B.P.No. [protected].

Both the cheques issued by me bearing No. 621627 and 621628 for
Rs.5000.00 and Rs. 1000.00 had already been debtied to my account.

As per your policy I am supposed to be provided by the connection
within 3 months, but it is more than 4 month nothing had been done.

For the last 15 days I am in regular touch with your customer care and
also registered a complaint vide No. PRJ[protected] dated 29.09.11. But
I am sory to inform you that till date no action had been taken by
your company.

It is therefore once again requested to provide me the PNG connection
without further delay.

Thanks and Regards

Uma Nayal (Mrs)
A5B/47, SFS Flats,
Shanti Kunj, Gate No. 1,
Paschim Vihar,
New Delhi-110063
Mob. No. [protected]
Tel. No.[protected]

I applied for PNG connection in March 2011. My IGL business partner number is [protected]. In 3rd week of Aug, 2011(even IGL promise for 90days) IGL staff started installation and put hold on last week of Aug due to shortage of meter. I raised complaint on 6th Sept with reference number: PRJ[protected] and this complaint closed without any action. After lots of call and follow up on around 5th Oct staff installed meter but the connection was not started.

After this event again I followed up with Dwarka branch many times but did not get satisfactory response except many misguidance/dates/promises. They are saying there is leakage in line and nobody is ready to come and fix it. Our request/connection is going in black hole.

We do not know what is way forward and whom to contact.

Dear IGL

This feedback/complaint is related to some serious behaiourial issue of Mr Mrityunjoy ,member of installation of LPG lines , at my flat C-2/402 ,Lotus Pond Apptts , Vaibhav Khand , Indirapuram , Ghaziabad ( BP No [protected] ) .
At the afternoon of 26th Sept , Mrityunjoy came to our flat ,as my wife and my old mother was alone at the house and having lunch & they obviously asked him to come half an hr/ hour later , Mrityunjoy immediately started misbehaving & shouting very loudly to mife Shweta .. he even hurled abusive language to her in front of the supervisors & other neighbours , as if his ego was hurt , when told to came later ..
I sincerely request you not to send these ill mannered & illiterate people & supervisors ( who was standing dumb like spectator ) to my residence ( even to any other flats as well , I would suggest ) , as these guys represent IGL .. and if they misbehave it would tarnish your image only ... The supervisors looked totally dependent on him .. and did not utter a single word initially . After few minutes , when the supervisor asked him to keep quiet , he even shouted on him and the supervisor looked really helpless

I am shocked at this very incident , which has happened 1st time in my life .
i don't demand any apology from anyone .. just a request not to send these people to my house anymore ..
This incident has shaken my & my family's confidence level and has put a serious questionmark on the credibility of Human resource management of IGL - where there is no respect of customer , you would eventually lose on all fronts .

I , myself , is a DGM in Tata teleservices ( DOCOMO ) & knows the value of word of mouth put up by customers . The same gentlemen had similar issues with other neighbours as well ( but i don't want to Hope you would take serious note of my feedback and do something about training your people ,so whenever they go go somewhere - they talk well in a descent way ( if not very polished ) , as they carry IGL's image in the market .
I can live with my old LPG cylinder , but can't tolerate any one to tarnish my self respect !


Sincerely yours
Nisheet Ranjan
+91 [protected]

I have been allotted following Govt Residential Accommodation on 28 Aug 2011:-

Qtr No.31, 3rd Floor, Block K-6, Sector-2, DIZ Area, New Delhi.

Accordingly, I submitted all relevant documents on 3rd September, 2011 alongwith Bank Draft of Rs.1000/- vide BD No.769654 dated 2 Sept 2011 for new connection at above Govt Qtr. At the time of submission of above papers at IGL HQrs, Sector-9, RK Puram, New Delhi, it was told to me that the connection will be made functional within next 2-3 days. It is sorry to mention that inspite of my best efforts by approaching various IGL Official, PNG connection is still to be installed at my above said accommodation. An early and favourable action is requseted.

SPEED POST
19th September, 2011
The Managing Director
Indraprastha Gas Limited
IGL Bhawan
Plot No. 4, Community Centre
Sector 9, R K Puram
New Delhi – 110022

Subject :Non- Receipt of Connection-Booked on 28th March, 3011
Sir,
I booked PNG connection through M/S mass Management Services Pvt. Ltd., vide receipt no. 6598 dated 28th March, 2011, copy attached as “Annexure A”, for your ready reference.
The Registration number 619302 was also granted and the payment in full of Rs 6,000.00 was also paid, detailed in “Annexure A”.
I also exchanged mails with your customer care department, which noted my complaint vide reference number “PRJ[protected]” but thereafter no news, no action and one fine morning received a SMS that the complaint is resolved, whereas the fact remains that I still await connection even today.
As explained in my current mail annexed as “Annexure B” that in our society the pipeline is already laid and IGL only need 3 to 5 feet pipe to terminate it to our kitchen. There are working connections in my neighborhoods, but nobody in IGL seem to be interested to pay any heed to this.
Now finally after having seen the easy going attitude of IGL Customer Care people I am compelled to approach your good self to issue instructions deem fit to expedite this connection.
Thanking you & looking forward an early action in this matter.
Sincerely Yours,

Ashwani Kumar
BE(Electronics & Communications),MBA(Mktg.)
FIETE,MIE,FIV,C.Eng.(Chartered Engineer),Approved Valuer
Flat No.-10, Surya Kiran Apartments,
D Block, Vikas Puri,
New Delhi-110018
Handy-[protected]

It is regretful to put on record that inspite of repeated phone calls to the consumer care number[protected] there has been repeated message of " Your call is valuable ......" with no response. All the phone numbers stated overleaf of bill also don't respond. I feel hassled that I am unable to register my complaint. Even phone number[protected] does not exist. I have already made the payments of the bill Invoice No.[protected] but it is reflecting in the subsequent bills and I am unable to register my complaint. I would like to draw the attention of the concerned authority. to respond to the complaint.
Thanking you
Ashok K Grover
Business Partner : [protected]

1. That I applied for PNG connection on[protected] vide registration No. 993954 and deposited the registration amount of Rs. 6000/- vide cheque No. 593406 and 593407 dated[protected] drawn on Canara Bank and debited from my account on 14 May 2010.
2. That I have been allotted Business Partner No. [protected].
3. The installation work of PNG connection has been carried out in our area in the month of Feb. 2011.
4. That in spite of my several personal visits and telephonic requests in the IGL office, Sector-9 Vaishali, No work has yet been done.
5. That a request has also been made vide letter dated 30 June 2011 which was personally delivered in the IGL Office, IGL Bhawan, Plot No. 4, Community Centre, Sector-9, R.K.Puram, New Delhi. No receipt of request letter was given but I was assured that the work will be completed within a period of 30 days.
It is therefore requested to please ask the concerned department to redress my grievance to install the PNG connection at my residence to avoid any hardship.

I had applied for IGL connection, registration number 675507, through Mass Management Services Pvt. Ltd. Vide their receipt number 2481 dated 8/8/2010.

We are senior citizens. We had hoped that with the coming of IGL, we would be relieved from the hassles, struggle, delays, associated with the booking of LPG cylinders, and whims and fancies of the LPG agencies.

But, we never anticipated that it would remain a far-fetched dream for us.

Once, few months back, one Mr. Nitin from IGL came to our house to see the feasibility of connection in our house, but informed us that the connection is not possible.

We wondered that IGL should have checked the feasibility first before accepting the application money. What happens to the time value of consumer's money lying with them for one year?

We told him that this connection was important for us and we will make modification in our house to enable IGL connection. We have been calling him since then, but with no response.

We moved RTI application. But, received a response from IGL that they were not covered under RTI. No body in IGL thought that, leave apart RTI, if a consumer had a grievance let us try to resolve irrespective of RTI application.

Will any one in IGL pay heed to our request and relieve us from this agony?

Mrs. Kamlesh Goel
A-53, Vikas Puri,
New Delhi-18

Ph: 25531525

Dear Sir/ Madam,

I have to inform you that I have Booked my Gas Pipe line Connection
from future fuels (Direct Marketing Agent: IGl) fron 27/03/11.

Inspite our various requests they do not install our connection.
After 6 months dt 28th Aug, 2011 they install our Gas Pipe line Connection in evening time 5:00 PM at our Premises.

They installed wrong connection we have asked about wrong installation.

But they do not hear and Start argue.

Attached receipt for your reference.

We request you to attend the complaint immediately to our satisfaction.

Awaiting your Promp Action.

Thanks
Parvesh Nischal
(M) - [protected]

Dear Sir,
We are using the Indraprasthe Gas Ltd. connection BP no:[protected]. in the name of Mrs. Sunita Gupta, at our Residence E-152, Preet Vihar, New Delhi-110092. Our residence is in under construction, so had given the request at the customer care for modiefing our gas pipeline against request no-ONM[protected] dt:27/7/11. But the technician came to our residence and said that you have to pay the labour charges of 500rs/mtr. for modeifing our old pipeline, in this no new pipe and joints will use all the old material will be used. I want to ask why we will pay 500rs/mtr charges to modiefy our old pipeline. This chrges are for new pipelines to be instaled by IGL.
Please take some necessary action against this and request you to sove our problem.
Thanks,
Regards,
krishan kumar
[protected]
email:krishan.[protected]@hotmail.com

sir
I registered for domestic PNG gas to IGL.IGL Bhawan,Plot no 4, R K Puram, N.D 110022 vide cheque no 198726 dated 5.2.11of Rs 5,000/- and 198727 dated 5.2.11 of Rs 1000/- as security money.They give a B.P no-4000/2/644 and told to install the connection in 3 months time. But 6 months has passed but gas connection is not yet installed at my house No DG-2, Flat No 284-C, Vikaspuri, New Delhi-110018. When I contacted the official...

Dear sir/Madam,
I have deposited the PNG gas online Invoice No:[protected] dt.17.06.2011 for Rs 811.92 for the period 16.03.11to31.05.11 vide Cheque No.180920dt.05.07.11 for Rs 811.92 drawn on State Bank of India, Rohini Branch, Sector:- 9,Rohini,Delhi:-110085(Branch Code No:- 4394)deposited through Drop Box fixed at the gate room of KEWAL KUNJ APARTMENT,Sector:-13,Rohini ,Delhi 110085 ON 06.07.2011. I have
cheked my bank account on 16.07.11and found the same have not been debited to my bank account. After that I complaint to customer care officeof Indraprestha gas Ltd Vide there telephone No:[protected]. Immediately I got a message on my Mobile No.[protected] giving the Complaint with Reference Id: FIN[protected] is logged and it is under progress.On 20Th July,2011 at 10.37AM I got a messageon my MobileNo.[protected] from IGL customer Care office saying that " YOUR COMPLAINT WITH REFERENCE Id:- FIN[protected] is closed Successfully.Pl.Provide the feedback, Till today, THE CHEQUE has not been debited to my Saving bank a/c. I am a senior citizen of 62 years I dont what do with IGL Ltd. I shall be thankful, if you look in to this and sort out my problem at your earliest.
With Warm Regards,
Dhan Kishore Mehra
44-C, Jhang Apartments,
Sector:-13,Rohini,
Delhi:-110085

Dear Sir/ Madam,
I had requested for 2 PNG connections at 24 Tagore Park, near Model Town -I, Delhi-110009. I called customer care multiple times and they told that somebody would visit in 3 days. Calls were raised : (2-Jun) - (15-Jun) - 20-Jun- 4 Jul and (2-Jun) - (15-Jun)- 20-Jun; - 4 Jul respectively for both connections. Today when I called customer care, I was told that connection cannot be given without any reason. I am not looking for refund, but two connections. Sir request you to please get the needful done. Cust Care tells technical team says connection not possible. But the PNG Pipe is just 2 feet from from my boundary wall in the service lane behind my house and the two houses behind me have working PNG connections. Please Sir, look into the matter and get the PNG connections installed.
Thanks & Best Regards,
Tarun Goswami

received the bill no[protected] dated :01.06.201 due date: 22.06.2011 wich is showing Rs. 28.62 as a late payment charge , this is for your ref that last bill no:[protected] dated 31.01.2011, due date:21.02.201 , is deposited on 18.02.2011 jeevan citezen center vide receipt no 2892699 , but ur invoice no : [protected] dated :01.06.201 isshowing that you hv received the payment on 20.02.2011 even than last / due date is 21.02.2011 why you have charged late payment charges in next bill , pl. reaumbress the same with charges (harrasement)

businesss partner no :[protected]
regards
Rajeev Bhasin

Hi,

I am resident of B-129, Rail Nagar, Sector 50 Noida. I have applied for Gas Connection on 28th January 2011 but still wating to get installation done on my premise. On confirmign from site Engineer I have been infromed a refund is processed as they were not able to find anyone in the flat. But strangely I never get a call before anyone fromthe installation is coming.
The reference number is [protected] & connection is in the name of Mr. Rajiv Bhatnagar.

I request you to look into my complain on urgent basis.
Thanks
Tarun
[protected]

The IGL launched the PNG gas connection distribution network in the Block-B Preet Vihar, Delhi-110092. I applied for the new connection as per details given below and made the payment also.

1. NAME : SHASHI GUPTA
2. ADDRESS : B-83, 2ND FLOOR, PREET VIHAR, DELHI-110092
3. APPLICATION NO.: 658847 DATED 6.6.2010
4. RECEIPT NO. OF PAYMENT : 110835 FOR Rs.5000+1000= Rs.6000/-
5.BP No. [protected]

It is regretted to say that no pipe line has been provided in this premises though other buildings in the entire Block have been provided connections and supply is in use for the last 4-5 months. I asked the workman at site but no satisfactory answer was given. This is discrimination and beyond expectation.
You are therefore requested to provide connection and supply PNG to me residence so that i may use the same. I have lodged complaints on customer care vide Nos.194630, 359924, PRJ[protected] and a number of emails but to no avail. The attitude of the company is totally unbecoming of a government organisation.

Dear Sir,

I have booked a connection of IGL Gas pipe line in Nov,2010 but still its not installed. The have confimed that it will be installed within 6 month but its not installed afte 7 months. I have lodged the request and complaint so many times but still its not installed.

My complaint no. is -PRK[protected] and PRJ[protected].
My IGL business card no. is -[protected].

My Contact#[protected]

I had booked a PNG connection with IGL Ltd in April 2010 and paid Rs.5000/- + Rs.1000/- (TOTAL RUPEES SIX THOUSANDS ONLY) as demanded. This amount was paid by 2 cheques in April 2010 and was paid through clearing in June 2010. I was promised that the connection would be made available to me with in 2 months. A regulator is already installed in our building from where thay have given connections to various apartments. All they had to do was to connect my apartment and to instal a new meter. Thay have already given connections to other houses who had booked connections in September 2010.
More than a year has passed but IGL has not bothered to give me the gas connection. My various requests to them did not bear any result.They have been ignoring my request for reasons best known to them.

By Business Partner Number is[protected]

Sanjiv Mehra C-4, GF, Jangpura Extension, New Delhi-110014 Mob. [protected]
e-mail [protected]@yahoo.in

I applied for PNG connection in NOVEMBER 2008 and also deposited the requisite amount for new connection . I have been alloted business Partner ship No [protected]. Till date the connection have not been provided despite tall claims of providing clean , green fuel. I have made innumerable calls and visit to their office but without any success. They are not even giving any timeline. Every time u call on their helpline u get yhe same curt reply "KUCH DER AUR INTEZAR KARNA PADEGA , DERI KE LIYE KHED HAI' some New connection after Nove 2008 have been provided in the colony. Reasons for not providing the conne tion to me is also not given.

Kapal Dev Bhandari
A450 Sarita Vihar
New Delhi
[protected]

Thank you for providing this space to raise my voice.

I have applied for a new PNG connection on 5th Feb, 2011 along with few of my neighbors to IGL and they already get there connection by 1st week of May 2011.

But in my case even after my several complaints to there customer services desk, they do not get back to me.

My register complaint no "PRJ[protected]". I have already talk to there senior executive but its worthless. I do not expect this kind of response from the company. In my region there is no technical problem exist as many of new connection are activated in the same and they are working.

So I need a proper hearing of my case.

Thank you,
Manoj Tadhiyal