Indraprastha Gas Limited [IGL] Complaints & Reviews

I requested for a domestic gas connection (PNG) in March 2011 and my cheque was cleared in April 2011. It’s Dec, 03 2011 and I never received a call from them. After continuous follow up over the phone along with 2 visits to the IGL office in RK Puram over the last 6 months, I am disappointed and hopeless and NOW FEEL that my connection would NEVER be installed.

Making matters worse are useless telephone operators, they always give us time of a week, and don't know the escalation authority. I believe the govt authorities feel that people have no work (like them) and love people to just come again and again at their office. (Sorry about the above comment, but that's reality)

If someone from the authorities is listening, here are my details-
Name : Gopal Krishan
Registration # 688313
Customer code (business partner) : [protected]
Area : Paschim Vihar, New Delhi - 110087
Complaint No : PRJ[protected], at least 3 more complaints after this (Don't know the number)
Called again on July04, asked to wait till 30 August 2011 as the workload is high in Paschim Vihar.

Again Called on 07 Sep 2011
Ref. No . prj[protected]

Made two visits to the office, each time assured that the technician will contact in a week. NO RESPONSE RECEIVED.

I had a Piped Natural Gas Connection for Indraprastha Gas Limited with Business Partner no. [protected] at Flat No. 106-D, J&K Pocket, Dilshad Garden, Delhi - 110095. Consequent upon selling the house in November 2010, I have got the connection terminated. I had applied for refund of the security deposit of Rs. 5000/- after adjusting dues if any, in December 2010. While applying for refund, I had intimated my new address at which the refund was to be sent. After 2-3 months, when I inquired about the refund through their customer care (telephone), I was told that the refund was already sent at my earlier address. I needed to visit their office at R.K. Puram for further quiries. When I visited, I was told to submit a fresh application for refund along with residence proof. Since I was not told to bring residence proof, I was not having it handy. I visited their office again on 29.09.2011 and submitted an applicaton for refund along with proof of my new residence. In the first week of November, contacted their customer care and I was told that refund has been sent. When I asked when this was sent, I was told that customer care people do not have such details. It has been a year since I terminated the connection and almost two months since I applied for refund again but so far nothing has materialised. I would request the authorities to look into the matter and do the needful to refund me the security deposit which is long overdue.

Santhosh R. Nambeesan
M2/7, Vinayak Apartments,
Plot no. GH 4,
Sector 9, Vasundhara,
Ghasziabad -201012

We had make booking for IGL Pipe Connections vide Registration No. 116162 in the name of Mr. Jawahar Lal Ahuja in the month of July'2011.

Cheque No, 909662 & 63 dated 25.7.2011 and Yogmaya Receipt no. 2666.

Till date , we have not get the connection..

Pls send me the Customer No / BP No. and inform me the contact no to get the connection

Best Regards

Jawahar Lal Ahuja
Mobile No.[protected]

2nd Floor, 636 , Nimri Colony.
Ashok Vihar, Ph-4
Delhi-110 052

I Have booked IGL gas connection vide BP No.[protected] in the month of December'10 and also deposited money of Rs.6000/- but till dated no connection has been installed. In our block IGL has installed many connections. I have called up the contractor regarding this so many time but all is in vain. I have also lodged complaints at IGL customer care on 26th Sep and again on 7th November vide complaint no. PRJ[protected] but nothing has been done so far.

May I request the concerned authority to look into it and install the connection asap.

Regards


Naresh

[protected]

Dear Sir / Madam,

This is to bring to your kind notice that I had applied for new connection in the month of March 2011 along with payment of Rs. 6000/-.

My business partner code is [protected].

The connection is in the name of my mother :

Mrs. Sushila Chugh


Till now my connection has not been activated. In this regard, I made a complaint on Customer Care Number at[protected] on 27th Aug, 2011. I was given the compliant no. as PRJ[protected]. I was assured that my connection will be activated within 45 days of logging this complaint. Today on 08th Nov 2011, the connection has still not been activated.

Requesting you to kindly look into the matter and confirm when the connection can be activated.

Thanks and regards,

Nitin Chugh

I am told that the online payment on September 30, 2011 to “Indraprastha Gas Limited” through “Visa Pay Bill Facility” was not processed successfully. It has been deducted from my HDFC bank Account using my debit card. I have confirmed transaction receipt. IGL and HDFC Bank both are playing a game with my emotions?
I had to pay this IGL bill again on Oct 14 2011 to avoid any penalty or disconnection by Indraprastha gas Limited.
Who and How will pay me back for the extra payment of Rs. 359.18?
I have written to IGL many times, but being sole distributor of PNG, IGL is behaving like a Govt organization and not paying heed to my requests/complaints.
IGL BP Account no.: [protected] (Raj Rani Agrawal)

Indraprastha Gas Limited
IGL Bhawan,
Plot. No. 4
Community Centre,
Sector-9, R K Puram,
New Delhi-110022

Sub: PNG Connection - B.P.No. [protected]



Dear Sir

I have applied for PNG Gas connection for my residence in the month of
June, 2011 ist week vide B.P.No. [protected].

Both the cheques issued by me bearing No. 621627 and 621628 for
Rs.5000.00 and Rs. 1000.00 had already been debtied to my account.

As per your policy I am supposed to be provided by the connection
within 3 months, but it is more than 4 month nothing had been done.

For the last 15 days I am in regular touch with your customer care and
also registered a complaint vide No. PRJ[protected] dated 29.09.11. But
I am sory to inform you that till date no action had been taken by
your company.

It is therefore once again requested to provide me the PNG connection
without further delay.

Thanks and Regards

Uma Nayal (Mrs)
A5B/47, SFS Flats,
Shanti Kunj, Gate No. 1,
Paschim Vihar,
New Delhi-110063
Mob. No. [protected]
Tel. No.[protected]

I applied for PNG connection in March 2011. My IGL business partner number is [protected]. In 3rd week of Aug, 2011(even IGL promise for 90days) IGL staff started installation and put hold on last week of Aug due to shortage of meter. I raised complaint on 6th Sept with reference number: PRJ[protected] and this complaint closed without any action. After lots of call and follow up on around 5th Oct staff installed meter but the connection was not started.

After this event again I followed up with Dwarka branch many times but did not get satisfactory response except many misguidance/dates/promises. They are saying there is leakage in line and nobody is ready to come and fix it. Our request/connection is going in black hole.

We do not know what is way forward and whom to contact.

Dear IGL

This feedback/complaint is related to some serious behaiourial issue of Mr Mrityunjoy ,member of installation of LPG lines , at my flat C-2/402 ,Lotus Pond Apptts , Vaibhav Khand , Indirapuram , Ghaziabad ( BP No [protected] ) .
At the afternoon of 26th Sept , Mrityunjoy came to our flat ,as my wife and my old mother was alone at the house and having lunch & they obviously asked him to come half an hr/ hour later , Mrityunjoy immediately started misbehaving & shouting very loudly to mife Shweta .. he even hurled abusive language to her in front of the supervisors & other neighbours , as if his ego was hurt , when told to came later ..
I sincerely request you not to send these ill mannered & illiterate people & supervisors ( who was standing dumb like spectator ) to my residence ( even to any other flats as well , I would suggest ) , as these guys represent IGL .. and if they misbehave it would tarnish your image only ... The supervisors looked totally dependent on him .. and did not utter a single word initially . After few minutes , when the supervisor asked him to keep quiet , he even shouted on him and the supervisor looked really helpless

I am shocked at this very incident , which has happened 1st time in my life .
i don't demand any apology from anyone .. just a request not to send these people to my house anymore ..
This incident has shaken my & my family's confidence level and has put a serious questionmark on the credibility of Human resource management of IGL - where there is no respect of customer , you would eventually lose on all fronts .

I , myself , is a DGM in Tata teleservices ( DOCOMO ) & knows the value of word of mouth put up by customers . The same gentlemen had similar issues with other neighbours as well ( but i don't want to Hope you would take serious note of my feedback and do something about training your people ,so whenever they go go somewhere - they talk well in a descent way ( if not very polished ) , as they carry IGL's image in the market .
I can live with my old LPG cylinder , but can't tolerate any one to tarnish my self respect !


Sincerely yours
Nisheet Ranjan
+91 [protected]

I have been allotted following Govt Residential Accommodation on 28 Aug 2011:-

Qtr No.31, 3rd Floor, Block K-6, Sector-2, DIZ Area, New Delhi.

Accordingly, I submitted all relevant documents on 3rd September, 2011 alongwith Bank Draft of Rs.1000/- vide BD No.769654 dated 2 Sept 2011 for new connection at above Govt Qtr. At the time of submission of above papers at IGL HQrs, Sector-9, RK Puram, New Delhi, it was told to me that the connection will be made functional within next 2-3 days. It is sorry to mention that inspite of my best efforts by approaching various IGL Official, PNG connection is still to be installed at my above said accommodation. An early and favourable action is requseted.

SPEED POST
19th September, 2011
The Managing Director
Indraprastha Gas Limited
IGL Bhawan
Plot No. 4, Community Centre
Sector 9, R K Puram
New Delhi – 110022

Subject :Non- Receipt of Connection-Booked on 28th March, 3011
Sir,
I booked PNG connection through M/S mass Management Services Pvt. Ltd., vide receipt no. 6598 dated 28th March, 2011, copy attached as “Annexure A”, for your ready reference.
The Registration number 619302 was also granted and the payment in full of Rs 6,000.00 was also paid, detailed in “Annexure A”.
I also exchanged mails with your customer care department, which noted my complaint vide reference number “PRJ[protected]” but thereafter no news, no action and one fine morning received a SMS that the complaint is resolved, whereas the fact remains that I still await connection even today.
As explained in my current mail annexed as “Annexure B” that in our society the pipeline is already laid and IGL only need 3 to 5 feet pipe to terminate it to our kitchen. There are working connections in my neighborhoods, but nobody in IGL seem to be interested to pay any heed to this.
Now finally after having seen the easy going attitude of IGL Customer Care people I am compelled to approach your good self to issue instructions deem fit to expedite this connection.
Thanking you & looking forward an early action in this matter.
Sincerely Yours,

Ashwani Kumar
BE(Electronics & Communications),MBA(Mktg.)
FIETE,MIE,FIV,C.Eng.(Chartered Engineer),Approved Valuer
Flat No.-10, Surya Kiran Apartments,
D Block, Vikas Puri,
New Delhi-110018
Handy-[protected]

It is regretful to put on record that inspite of repeated phone calls to the consumer care number[protected] there has been repeated message of " Your call is valuable ......" with no response. All the phone numbers stated overleaf of bill also don't respond. I feel hassled that I am unable to register my complaint. Even phone number[protected] does not exist. I have already made the payments of the bill Invoice No.[protected] but it is reflecting in the subsequent bills and I am unable to register my complaint. I would like to draw the attention of the concerned authority. to respond to the complaint.
Thanking you
Ashok K Grover
Business Partner : [protected]

1. That I applied for PNG connection on[protected] vide registration No. 993954 and deposited the registration amount of Rs. 6000/- vide cheque No. 593406 and 593407 dated[protected] drawn on Canara Bank and debited from my account on 14 May 2010.
2. That I have been allotted Business Partner No. [protected].
3. The installation work of PNG connection has been carried out in our area in the month of Feb. 2011.
4. That in spite of my several personal visits and telephonic requests in the IGL office, Sector-9 Vaishali, No work has yet been done.
5. That a request has also been made vide letter dated 30 June 2011 which was personally delivered in the IGL Office, IGL Bhawan, Plot No. 4, Community Centre, Sector-9, R.K.Puram, New Delhi. No receipt of request letter was given but I was assured that the work will be completed within a period of 30 days.
It is therefore requested to please ask the concerned department to redress my grievance to install the PNG connection at my residence to avoid any hardship.

I had applied for IGL connection, registration number 675507, through Mass Management Services Pvt. Ltd. Vide their receipt number 2481 dated 8/8/2010.

We are senior citizens. We had hoped that with the coming of IGL, we would be relieved from the hassles, struggle, delays, associated with the booking of LPG cylinders, and whims and fancies of the LPG agencies.

But, we never anticipated that it would remain a far-fetched dream for us.

Once, few months back, one Mr. Nitin from IGL came to our house to see the feasibility of connection in our house, but informed us that the connection is not possible.

We wondered that IGL should have checked the feasibility first before accepting the application money. What happens to the time value of consumer's money lying with them for one year?

We told him that this connection was important for us and we will make modification in our house to enable IGL connection. We have been calling him since then, but with no response.

We moved RTI application. But, received a response from IGL that they were not covered under RTI. No body in IGL thought that, leave apart RTI, if a consumer had a grievance let us try to resolve irrespective of RTI application.

Will any one in IGL pay heed to our request and relieve us from this agony?

Mrs. Kamlesh Goel
A-53, Vikas Puri,
New Delhi-18

Ph: 25531525

Dear Sir/ Madam,

I have to inform you that I have Booked my Gas Pipe line Connection
from future fuels (Direct Marketing Agent: IGl) fron 27/03/11.

Inspite our various requests they do not install our connection.
After 6 months dt 28th Aug, 2011 they install our Gas Pipe line Connection in evening time 5:00 PM at our Premises.

They installed wrong connection we have asked about wrong installation.

But they do not hear and Start argue.

Attached receipt for your reference.

We request you to attend the complaint immediately to our satisfaction.

Awaiting your Promp Action.

Thanks
Parvesh Nischal
(M) - [protected]

Dear Sir,
We are using the Indraprasthe Gas Ltd. connection BP no:[protected]. in the name of Mrs. Sunita Gupta, at our Residence E-152, Preet Vihar, New Delhi-110092. Our residence is in under construction, so had given the request at the customer care for modiefing our gas pipeline against request no-ONM[protected] dt:27/7/11. But the technician came to our residence and said that you have to pay the labour charges of 500rs/mtr. for modeifing our old pipeline, in this no new pipe and joints will use all the old material will be used. I want to ask why we will pay 500rs/mtr charges to modiefy our old pipeline. This chrges are for new pipelines to be instaled by IGL.
Please take some necessary action against this and request you to sove our problem.
Thanks,
Regards,
krishan kumar
[protected]
email:krishan.[protected]@hotmail.com

Dear sir/Madam,
I have deposited the PNG gas online Invoice No:[protected] dt.17.06.2011 for Rs 811.92 for the period 16.03.11to31.05.11 vide Cheque No.180920dt.05.07.11 for Rs 811.92 drawn on State Bank of India, Rohini Branch, Sector:- 9,Rohini,Delhi:-110085(Branch Code No:- 4394)deposited through Drop Box fixed at the gate room of KEWAL KUNJ APARTMENT,Sector:-13,Rohini ,Delhi 110085 ON 06.07.2011. I have
cheked my bank account on 16.07.11and found the same have not been debited to my bank account. After that I complaint to customer care officeof Indraprestha gas Ltd Vide there telephone No:[protected]. Immediately I got a message on my Mobile No.[protected] giving the Complaint with Reference Id: FIN[protected] is logged and it is under progress.On 20Th July,2011 at 10.37AM I got a messageon my MobileNo.[protected] from IGL customer Care office saying that " YOUR COMPLAINT WITH REFERENCE Id:- FIN[protected] is closed Successfully.Pl.Provide the feedback, Till today, THE CHEQUE has not been debited to my Saving bank a/c. I am a senior citizen of 62 years I dont what do with IGL Ltd. I shall be thankful, if you look in to this and sort out my problem at your earliest.
With Warm Regards,
Dhan Kishore Mehra
44-C, Jhang Apartments,
Sector:-13,Rohini,
Delhi:-110085

Dear Sir/ Madam,
I had requested for 2 PNG connections at 24 Tagore Park, near Model Town -I, Delhi-110009. I called customer care multiple times and they told that somebody would visit in 3 days. Calls were raised : (2-Jun) - (15-Jun) - 20-Jun- 4 Jul and (2-Jun) - (15-Jun)- 20-Jun; - 4 Jul respectively for both connections. Today when I called customer care, I was told that connection cannot be given without any reason. I am not looking for refund, but two connections. Sir request you to please get the needful done. Cust Care tells technical team says connection not possible. But the PNG Pipe is just 2 feet from from my boundary wall in the service lane behind my house and the two houses behind me have working PNG connections. Please Sir, look into the matter and get the PNG connections installed.
Thanks & Best Regards,
Tarun Goswami

received the bill no[protected] dated :01.06.201 due date: 22.06.2011 wich is showing Rs. 28.62 as a late payment charge , this is for your ref that last bill no:[protected] dated 31.01.2011, due date:21.02.201 , is deposited on 18.02.2011 jeevan citezen center vide receipt no 2892699 , but ur invoice no : [protected] dated :01.06.201 isshowing that you hv received the payment on 20.02.2011 even than last / due date is 21.02.2011 why you have charged late payment charges in next bill , pl. reaumbress the same with charges (harrasement)

businesss partner no :[protected]
regards
Rajeev Bhasin

Hi,

I am resident of B-129, Rail Nagar, Sector 50 Noida. I have applied for Gas Connection on 28th January 2011 but still wating to get installation done on my premise. On confirmign from site Engineer I have been infromed a refund is processed as they were not able to find anyone in the flat. But strangely I never get a call before anyone fromthe installation is coming.
The reference number is [protected] & connection is in the name of Mr. Rajiv Bhatnagar.

I request you to look into my complain on urgent basis.
Thanks
Tarun
[protected]