Indraprastha Gas Limited [IGL] Complaints & Reviews

sir
I registered for domestic PNG gas to IGL.IGL Bhawan,Plot no 4, R K Puram, N.D 110022 vide cheque no 198726 dated 5.2.11of Rs 5,000/- and 198727 dated 5.2.11 of Rs 1000/- as security money.They give a B.P no-4000/2/644 and told to install the connection in 3 months time. But 6 months has passed but gas connection is not yet installed at my house No DG-2, Flat No 284-C, Vikaspuri, New Delhi-110018. When I contacted the official...

Dear sir/Madam,
I have deposited the PNG gas online Invoice No:[protected] dt.17.06.2011 for Rs 811.92 for the period 16.03.11to31.05.11 vide Cheque No.180920dt.05.07.11 for Rs 811.92 drawn on State Bank of India, Rohini Branch, Sector:- 9,Rohini,Delhi:-110085(Branch Code No:- 4394)deposited through Drop Box fixed at the gate room of KEWAL KUNJ APARTMENT,Sector:-13,Rohini ,Delhi 110085 ON 06.07.2011. I have
cheked my bank account on 16.07.11and found the same have not been debited to my bank account. After that I complaint to customer care officeof Indraprestha gas Ltd Vide there telephone No:[protected]. Immediately I got a message on my Mobile No.[protected] giving the Complaint with Reference Id: FIN[protected] is logged and it is under progress.On 20Th July,2011 at 10.37AM I got a messageon my MobileNo.[protected] from IGL customer Care office saying that " YOUR COMPLAINT WITH REFERENCE Id:- FIN[protected] is closed Successfully.Pl.Provide the feedback, Till today, THE CHEQUE has not been debited to my Saving bank a/c. I am a senior citizen of 62 years I dont what do with IGL Ltd. I shall be thankful, if you look in to this and sort out my problem at your earliest.
With Warm Regards,
Dhan Kishore Mehra
44-C, Jhang Apartments,
Sector:-13,Rohini,
Delhi:-110085

Dear Sir/ Madam,
I had requested for 2 PNG connections at 24 Tagore Park, near Model Town -I, Delhi-110009. I called customer care multiple times and they told that somebody would visit in 3 days. Calls were raised : (2-Jun) - (15-Jun) - 20-Jun- 4 Jul and (2-Jun) - (15-Jun)- 20-Jun; - 4 Jul respectively for both connections. Today when I called customer care, I was told that connection cannot be given without any reason. I am not looking for refund, but two connections. Sir request you to please get the needful done. Cust Care tells technical team says connection not possible. But the PNG Pipe is just 2 feet from from my boundary wall in the service lane behind my house and the two houses behind me have working PNG connections. Please Sir, look into the matter and get the PNG connections installed.
Thanks & Best Regards,
Tarun Goswami

received the bill no[protected] dated :01.06.201 due date: 22.06.2011 wich is showing Rs. 28.62 as a late payment charge , this is for your ref that last bill no:[protected] dated 31.01.2011, due date:21.02.201 , is deposited on 18.02.2011 jeevan citezen center vide receipt no 2892699 , but ur invoice no : [protected] dated :01.06.201 isshowing that you hv received the payment on 20.02.2011 even than last / due date is 21.02.2011 why you have charged late payment charges in next bill , pl. reaumbress the same with charges (harrasement)

businesss partner no :[protected]
regards
Rajeev Bhasin

Hi,

I am resident of B-129, Rail Nagar, Sector 50 Noida. I have applied for Gas Connection on 28th January 2011 but still wating to get installation done on my premise. On confirmign from site Engineer I have been infromed a refund is processed as they were not able to find anyone in the flat. But strangely I never get a call before anyone fromthe installation is coming.
The reference number is [protected] & connection is in the name of Mr. Rajiv Bhatnagar.

I request you to look into my complain on urgent basis.
Thanks
Tarun
[protected]

The IGL launched the PNG gas connection distribution network in the Block-B Preet Vihar, Delhi-110092. I applied for the new connection as per details given below and made the payment also.

1. NAME : SHASHI GUPTA
2. ADDRESS : B-83, 2ND FLOOR, PREET VIHAR, DELHI-110092
3. APPLICATION NO.: 658847 DATED 6.6.2010
4. RECEIPT NO. OF PAYMENT : 110835 FOR Rs.5000+1000= Rs.6000/-
5.BP No. [protected]

It is regretted to say that no pipe line has been provided in this premises though other buildings in the entire Block have been provided connections and supply is in use for the last 4-5 months. I asked the workman at site but no satisfactory answer was given. This is discrimination and beyond expectation.
You are therefore requested to provide connection and supply PNG to me residence so that i may use the same. I have lodged complaints on customer care vide Nos.194630, 359924, PRJ[protected] and a number of emails but to no avail. The attitude of the company is totally unbecoming of a government organisation.

Dear Sir,

I have booked a connection of IGL Gas pipe line in Nov,2010 but still its not installed. The have confimed that it will be installed within 6 month but its not installed afte 7 months. I have lodged the request and complaint so many times but still its not installed.

My complaint no. is -PRK[protected] and PRJ[protected].
My IGL business card no. is -[protected].

My Contact#[protected]

I had booked a PNG connection with IGL Ltd in April 2010 and paid Rs.5000/- + Rs.1000/- (TOTAL RUPEES SIX THOUSANDS ONLY) as demanded. This amount was paid by 2 cheques in April 2010 and was paid through clearing in June 2010. I was promised that the connection would be made available to me with in 2 months. A regulator is already installed in our building from where thay have given connections to various apartments. All they had to do was to connect my apartment and to instal a new meter. Thay have already given connections to other houses who had booked connections in September 2010.
More than a year has passed but IGL has not bothered to give me the gas connection. My various requests to them did not bear any result.They have been ignoring my request for reasons best known to them.

By Business Partner Number is[protected]

Sanjiv Mehra C-4, GF, Jangpura Extension, New Delhi-110014 Mob. [protected]
e-mail [protected]@yahoo.in

I applied for PNG connection in NOVEMBER 2008 and also deposited the requisite amount for new connection . I have been alloted business Partner ship No [protected]. Till date the connection have not been provided despite tall claims of providing clean , green fuel. I have made innumerable calls and visit to their office but without any success. They are not even giving any timeline. Every time u call on their helpline u get yhe same curt reply "KUCH DER AUR INTEZAR KARNA PADEGA , DERI KE LIYE KHED HAI' some New connection after Nove 2008 have been provided in the colony. Reasons for not providing the conne tion to me is also not given.

Kapal Dev Bhandari
A450 Sarita Vihar
New Delhi
[protected]

Thank you for providing this space to raise my voice.

I have applied for a new PNG connection on 5th Feb, 2011 along with few of my neighbors to IGL and they already get there connection by 1st week of May 2011.

But in my case even after my several complaints to there customer services desk, they do not get back to me.

My register complaint no "PRJ[protected]". I have already talk to there senior executive but its worthless. I do not expect this kind of response from the company. In my region there is no technical problem exist as many of new connection are activated in the same and they are working.

So I need a proper hearing of my case.

Thank you,
Manoj Tadhiyal

Greetings of the day...

Yesterday i went to CNG station which is on NH 24 at Ghazipur when we go towards Mayur Vihar from Ghaziabad.

Over there i went to get my car gas filled up, i have Maruti 800 in which 12kg cylinder is there, in which around 4kg gas was already there, and when the concerened employee start filling up the gas, at the same time some technician was doing something in the same machine, and the meter in pump started to jum from Rs.150 to Rs177, then to Rs190 to Rs.230 and then to Rs.253. and it all was happening very quickly, i said to the concerend employee over there but he didnt closed the meter.

According to Rs.253 it means that around 8.5 kg gas was filled in my car. and the pressure at that time was 190.

In my car even if 1-2kg gas is already there, then also at the pressure of 250, my car never got filled up with more than 7.5kg.

How is it possible that around 4kg gas was in my car and further 8.5kg got fitted in the same cylinder of 12kg.

I told the same thing to them and the technician and he said that some time this happens pressure is good right now and your cylinder have enough space. His name was VINOD (dark complexion, moustache).

When he said i asked the employee to make bill and on top of that i wrote my meter reading, at that time in my car all four green lights were on. i drove my car to CP and after 20km one of my green light went off, in my car 1 green light goes off after i have drove my car around 40-50km.

I again went back to the same pump and complaint about the same they made me talk to some person named Mohit, i told him the whole story and told him that appropriate gas was not fullfiled and i was overcharged by around Rs.100 approximately and guy said that we'll look into the issue and we cant do anything to refund your money.

Tell me what should i do in such a case. I was cheated by them. It is my daily route and i get gas filled up from this station every now and then.

Send me the solution and whct should i do becuase i was overcharged by them and they are not ready to do anything for this.

Regards
Divyansh Dhaka
[protected]
divyansh.[protected]@allcheckdeals.com

dear sir/madam
i have applied for two png connections on 2nd may 2010 The registration no. are as follows 647888 and 647889.I have also deposited amounts of rs 6000 for each connection.I have made several complaints on igl helpline but they always ask for a little more time.but 13 months has been passed by and still nothing has happened.
Please look into the matter and seek for a resolution soon

sir i m booked a igl conection gas pipeline dec 2010 but today 14/6 2011 my conection not provde my no [protected] last complaint 11may c no[protected] next 31 may[protected]c no but no action

Sir,
I have given my Hero Honda Pleasure on 31.05.2011 for service which have some break problem. While riding it will going to stop. They said it is because of missing of ignition coil. I leave my vehicel for five day there and they said there is no stock of ignition coil at their service centre. One senior officer in that centre give assurance to me that he gave a special order to the dealer and it will get today itself. Several times I called to that centre but not get any favourable reply. But my vehicle is not seriviced yet. As an authorised dealr they are responsible to gave necessary service. I vehicel is in warranty period also. Please consider this matter seriously and make sure my vehicle is serviced correctly.

Gas connection booked by me in June 2010 not released even after 1 year despite repeated reminders over the telephone and verbal promises by the IGL COMPANY OFFICERS. Receipt No.45195959 and Customer ID No. [protected].Please take immediate action.

NAME: KRIPA SHANKER MEHRA

ADDRESS: 141, STATE BANK COLONY G.T.KARNAL ROAD,
NEAR GURUDWARA NANAK PIAO, DELHI-110009

TELEPHONE NO. :[protected] ,[protected]
E-MAIL: [protected]@gmail.com

Sir,
I had booked a PNG connection for my premises on 26.10. 2008 and paid Rs 5000 as registration and installation charges. The IGL allotted me a Business Partner No.[protected] for reference.

The agency did not install connection at my premises reason being the location of my kitchen is at side way from the lower elevation. Therefore, the agency argued for deposit extra money for extra pipe to be used for your kitchen. we agreed for to resolve the issue but society management said that nothing to be paid as IGL made an agreement that equal amount would be charged from all residents, registered in first lot. Till date, no connection has been installed at my residence.

The IGL has a customer care office at sector 53, Noida. I went there for registering a complaint for non compliance. In reply, IGL given me assurance that a technical team will visit to our premises with in week. So far, no technical team came to my premises. Further, I opted the route of customer care but all went in vain. It looks that contracting agencies are supreme, in what they explain about a customer is right.

On 18.04.2011, I received a letter from Sh Dhaka, GM (Marketing) that you have shown disinterest therefore we are refund your registration amount on recommendation of technical team,

I have written a request to hon’ble CMD, IGL on 26.04.2011 for direction in the concerned matter.

I hope we will get our PNG connection at my premises and handling of gas cylinder would be over.


S S.Panwar
2/801, Shaktikunj apartments
Sector-62, Noida,
Mobile no. [protected]/[protected]

Dear Sir,

I have the piped connection from IGL for domestic cooking gas. We received an arrear in the month of Feb which was already cleared and the bank statement with payment was presented to the IGL authorities in IGL Bhawan, Sector 9 , R.K. Puram. Then This arrear again appeared in this month's bill. I personnely met you Representative at customer care and he told me to pay the bill minus the arrear value.
kindly...

Dear sir,

This complain is in regard of getting new connection of PNG from IGL. I have applied for new connection in May'10 & paid rs. 6000/- (5000 + 1000) for the same, this cheque got cleared from my a/c in Jun'10.
Now it's almost 1 yr about to come but i have not got my connection, however in my colony people are enjoying this facility. I'm regullarly calling customer care but no proper response getting, i have written several mails also but even IGL people are not bothered to revert on this.

Now i want to lodge a case against IGL for poor service, mental & financial harrasement, Pls. do the needful for same.

below are the mails written to IGL:

fromChandra Pandey cb.[protected]@gmail.com
tocustomercare.[protected]@igl.co.in

dateThu, Sep 2, 2010 at 9:55 AM
subjectNew Coneection: Vaishali,Ghaziabad
mailed-bygmail.com

hide details 9/2/10


Dear Concern,

I have applied for connection of PNG in Vaishali, Ghaziabad in my wife name (Sweta Pandey).

Details are as follows:

Payment - 2 cheques for amounting 5000 & 1000 vide cheque No. 024523 & 024524 from Axis Bank - cheques are already cleared from a/c on 14/06/2010
Date - 2nd May 2010
Place - Stall put in our colony by future fuels
Form No - 907376
Address - 370,Ist floor,Sec-5,Vaishali,Ghaziabad

Till date no reply from your side & nothing done for providing connection.

Please let me know the status.

Thanks & Regds,
C.B.Pandey
[protected]
[protected]
_________________________________________________________________________

fromChandra Pandey cb.[protected]@gmail.com
tocustomercare.[protected]@igl.co.in

dateFri, Sep 3, 2010 at 7:25 PM
subjectRe: New Coneection: Vaishali,Ghaziabad
mailed-bygmail.com

hide details 9/3/10

Dear,

No revert from your side, Please update on this.

Thanks & Regds,
C.B.Pandey

[protected][protected][protected][protected][protected][protected]--
fromChandra Pandey cb.[protected]@gmail.com
tocustomercare.[protected]@igl.co.in

dateSun, Apr 24, 2011 at 3:16 PM
subjectRe: New Coneection: Vaishali,Ghaziabad
mailed-bygmail.com

hide details Apr 24

Dear Concerned,

Pls. update on the matter otherwise i have no other option except to take legal action against the company.
Business partner no. - [protected]

Thanks,
C.B.Pandey
[protected]

Dear Sir,



This refers to my new connections application with following details:

1. Date of Application: 2nd May 2011

2. Distributor: Yog Maya & Co.

3. Receipt No. 2838

4. Application form No.: 102261

5. Cust ID: [protected]



I have applied for new connection in the committment of the sales person that i will get connection in 4-5days after my customer ID would be generated.



But once i called your customer care (Mr. Bhupesh Solanki, 18th May 2011 at 11PM), i came to know this is the 90days process and my expectation is incorrectly set by the sales guy.



I would like to make complaints regarding the same as I applied this connection in the hope that i will get this connection on time while i am rennovating my house, but after listoning the process by your customer care executive, i really felt i am cheated by IGL and its respective distributor.



I have no written committment from your company and your sales guy so I can not take any legal action. But I am very sad to say the first impression I received from IGL and its distributor as you guys are misusing your monopoly in this market and giving very bad services to customer. I am really need to re-think, whether I should go for stop check payment and no relation for such a unprofessional behaviour by your company.



Regards,

Vinod Maheshwari

+91-[protected]

Hi,

We had applied for new connection of IGL's Piped Natural Gas, through their Direct Marketing Agent : Future Fuels.

The connection was applied for in January-2011. The deposited cheques have also been debited from our accounts.

Details:
Cheque Number : 347654, 347655 [Bank of India]
BP Number :[protected]
Address : 287-1st Floor, Sector-5, Vaishali, Ghaziabad

We were told that the connection would be made by the end of March this year. However we cannot see any progress and nobody has contacted us regarding our connection till date.

Rajat Gulati
[protected]