ING Vysya Bank Complaints & Reviews

dear sir,
i yogesh singh s/o shri pan singh have an account in your bank my account no. is “[protected]”.
i deposit my salary cheque at your nit branch atm box cheque amount rs.25000/-
cheque no. is “275794” of fortune garments having account in allahabad bank cp branch.
which cleared from my company (fortune garment) account but money never get transferred
in my account. it was transferred to someone else account named yogesh singh a/c “[protected]”in
central bank of india, sds school bhola nath shahdra branch. when i try to know what’s happened
with my salary cheque i get someone else cheque the cheque was issued by centurion
bank of punjab ltd. named yogesh singh having account in ing vysya bank, on that cheque there was
a stamp of yamuna vihar branch.
pls. note that when i went to central bank of india in shahdra where the money was transferred,
i found there that this yogesh singh’s account was opened on 24/06/2009. i talk to central bank of india
shahdra branch manager about this problem and we went to that account holder address and there
was no one living having this name. we tried to talking people also there but no one knows this name.
we met the granter of also that account holder who signed in his documents while he was opening
account in this bank, but she said she don’t know him.
i think it’s a serious fault. which causes me and my family a lot of problems financially, mentally and
physically. i am so tired of to walking to bank number of times.
i request you as a costumer, as a common people please transfer my money in my account
as soon as possible. i am a salary worker and because of this blender mistake i am in huge trouble.
pls. help.

thank you.
regards,
yogesh singh

Hi i have done complain in your site 14th against ing vysya bank. after i complain hear i got a call behalf of ing bank and that time i am in meeting so i say pls call 15 min. then he ask i am not call you if you have problem you call me i a not call you i a say ok next day i call the number he received and ask me why you complain you are mad i a saying you are call me for solve my problem or try to convince me its my mistake. than he ask me why you go consumer complaints form you are only one customer not a lawyer. go to any where i am big brand and you only customer he is not ready to listen my problem. he tell me if you done complain in jan 2015 and bank replay 18th june 2015 so you give thanks to bank its replay you.than i lose my pacince and give some gali so i sorry and cut the phone. I think these guy call me for menace so i donot complain again but i am not weak. and request to u pls do not arrange call again this guy this guy number- [protected]. .

Dear Sir / madam Pls help I have open my account with ing bank salary account and bank change my salary account to saving account and cut the charge when i complain bank he reverse my money But i follow the bank last 6 month but no one give me any conclusion in 6 month and again cut the charge again. I complain bank but bank not solve any problem. I earn money with very hard work and you cut the charge

Have deposited check on Monday 8 June 2015, with check number 002061 at Gandhinagar Kotak main branch.It is not funded/deposited to my account since a week.Have registered a complaint against the same, complaint #[protected], and complaint is with Ingvysa Associate Rajit.Let me where this process is stucked with proper reason.

Dear Sir, Our currunt A/c no.[protected] A/c Name - R.K. Enterprise We have allready request in writing our Junagadh Ing Vys.Bank for Downgrade our a/c from 50, 000 to 10, 000 since 1 month. But still today they r not downgrade my a/c. we open account in your bank before 5 yrs ago with 0 Balance Maintanace. Your representive r visit our office & request us to deal with Ing.Bank. Our a/c was in 0 balance scheme.One Day we got message that bank have cancel the 0 balance scheme.We visited your Branch Manager Mr. Chandan and show the message. They replied you ignore the message .Your 0 balance scheme will be continue.But bank charges apprx. 2200 three times. They charge total more than 6000 rs.Your Brnach Magager Chandan Transfer to Jamnagar. We complain the New Branch Manager for the issue. They ask us to close our curr unt a/c & then open new a/c in our bank.Then your a/c downgrade. So it is our humble request to downgrade our a/c & reimburss the amount charge by bank. Hoping your best co-operation. Thx. From R.K.Enterprise Tarun Partner

Hi, Myself Sreeprasanna chowdhury from Chennai. I booked (6th march) a ticket (From ING Credit card )from Chennai to Kolkata on 19th of April. PNR is GEI77B. But I canceled the ticket in 8th or 9th of April and I re-book again on 11th from Chennai to Kolkata With PNR V4TJ6S. So, obviously I would get the refund money 4700 rs (as customer care said). Now the issue is when I called (11th and 12 of May) on Spicejet customer care, they told me that the money has been refunded on 20th of April with reference Id is GEI77B. But when I called to Credit card customer care, they told there is no refunded money. I told them to check twice and thrice, they have checked also. The same thing I heard. I am awaiting for your reply. Now who is telling the truth is mystery. Thanks, Sreeprasanna

i was in INGVYSYA LIFE INSURANCE as a business development executive with account no.[protected] with emp code 22381 with customer no. 33623489.frm 14/oct/08 to 01/04/09. i want to know my pf number to claim it but (inspite of being called customer services many times) they didnt respond . kindly see and inform as soon as possible thanking u mridul shah [protected] ER ID. 22381 vill rolly.distt chamoli 246473

Dear Sir, We are maintaining several Accounts (including Account No.[protected] with ING VYSYA BANK Ltd (Now Kotak), Sector 8 Chandigarh branch We had submitted documents for foreign remittance of 45, 487.375 USD and 17, 566.58 USD to branch today at 10 am. Our representative remained in branch and requested to Manager, Forex officer, Forex Manager for foreign remittance. But branch has not made foreign remittance. Our Proprietor Mr. Arunesh Agarwal, contacted forex officer and all seniors officers for foreign remittance but all in vain. 7 calls were made to Forex Officer at[protected], at 11.41 am, 12.20 pm, 12.50 pm, 13.40 pm, 15.18 pm, 15.19 pm, 16.36 pm 8 calls were made to Area Manager, Mr. Ashok, at [protected] at 15.24, 15.26, 15.28, 16.34, 16.49, 17.07, 17.12 Hours. 1 sms sent to to Area Manager, Mr. Ashok, at [protected] at 16.47 27 whatsapp message sent to Mr Parveen (who had opened our account) Finally, Area Manager, Mr. Ashok had asked at 15.28 to our proprietor, "Please leave the documents with forex officer and it will be remitted 100 % today". On Assurance given by such a senior officer, we had left the documents with forex officer. Inspite of all the efforts, Foreign remittance has not been made today. Now you can Judge how branch (Forex Deptt) is working. We have suffered a heavy loss (monetary as well as loss of reputation) due to negligence/deficiency in service, of your branch. Loss of reputation cant be measured in terms of money. Please look into the matter and get the payment of loss (suffered by us due to negligence/deficiency in service of bank) Thanking you, Yours faithfully, Hindustan Distributors, S.C.O. 136/2, Sector 24 D, Chandigarh Mob No. [protected] [protected]

Dear Sir, from last 5 days we receive our export payment in bank but their internal problem they are not giving the credit to our account. they giving the reason as soon as your RM alloted by bank we will inform you. but we not recd any reply. name : BHAGESH I SANGHAVI MOB NO : [protected]

Your Bank most unprofessional staff Ms Deepthi, Bangalore---Mob [protected] canvassed over phone to take Exide Insurance policy.Accordingly application filled up and I took policy for Rs.50000/- p.a.My account was debited on 12.02.2015 for Rs.50000/-as payee Exide Insurance. But till date I have not received Insurance policy. I requested Ms Deepthi to look into the matter and solve the problem.Daily I used to contact to get rid of the problem. Mr.Suraj Deshpande and Sundar also promised to set right the But all three are now absconding.Nobody is lifting the phone. I feel Ms Deepthi and her associates misused the funds. I feel Iam cheated by Ing Vysya Bank.Iam planning to file complaint with police under section 420. If there is no response from the Bank I take derogatory steps against the Bank by publishing in all leading News papers. Stern action must be taken against the illiterate, irresponsible staff.. Further steps like appealing Ombudsman Bank in due course. Iam really disappointed by the way in which service is rendered. I must be compensated for the mental harassment for the past 45 days by your adamant, illiterate staff. USHA RAO & C GANESH RAO :Mob:[protected]:gmail :[protected]@gmail.com

Dear Sir, I am your bank customer running Home Loan and LAP agreement No.HE[protected] & HL[protected], as the other bank is giving me very lower ROI which is not possible with your bank as per your local bank official and also want to release my commercial property but as per your bank team this is not possible by them hence I have applied in other bank and I need the foreclosure figure or foreclosure statement but thery are making me fool and wasting my time since last 15 days they are giving me wrong commitment. AS per your bank do you think is this the right way of customer service? I was under impression that ING is very ethical bank but now I think I was wrong. I am the dristributor of DU PONT Auto Refinish and having dealear chain of 35 dealers. If I have to fight I can go to any limit but still believe that ING is very good and believe in ethical pracitse. I need the foreclosure figure on an immediate basis. Regards, Piyush Kaneriya [protected]

Hello Srividhya Shankar, ING Vysya making fun out of the customer and thinking customer as fool "I WISH I SPREAD THIS TO EVERYONE". Narender - executive ING VYsya, took my documents on 5th of FEB 2015, I gave more than Sufficient proofs and documents required to him.He was up to date until he took our documents, all the verification was done, house verification guy said he will come but he never turned up. But everyday NARENDER keep on telling that " its approved ", "its approved" and he wasted my precious time not only time, meanwhile I would have given documents to some other bank where am already there existing customer. I work at QUALCOMM but my Payrolls are on Mindlance outsourcing company. It took odd 20 days of time for your "ILLETERATE " staff to realize that they cannot give a loan to the person on Mindlance payroll, "where as same Narender told me that "MAM YOU WILL GET LESS INTEREST AS PER YOUR COMPANY IF YOU TRANSFER YOUR EXISTING LOAN ALSO". I was least bother about applying the loan, since he himself told that it would go through I gave documents, and do you feel that customers are fools wasting time. And people at Himayathnagar branch (Telangana)are so unethical and unprofessional, if I go and ask who is the manager, some fool comes out with some stupid answers. I am only worried about one thing that why did you waste my time where I had some important commitment Scheduled because of ING Executive fake promise Where I committed on something which landed me on huge loss .Only because of your lazy and dumb staff entire my one month got wasted and landed me into trouble where ING is responsible for. Earlier also I had a very bad experience when my husband took a loan with ING . Non of the ING staff helped us with the issue.Its the Bajaj finance people who at least did customer service and helped to solve the issue. I have all the call recordings of your employee Narender, who told that loan is approved, just house verification is missed once its done..we will further process. This is literally fooling the customer.AND ANOTHER PROBLEM WITH INDIAN ING BANK MANAGER OR TOP MANAGEMENT IS THEY NEVER FEEL THE PAIN OF THE CUSTOMER NOR GIVE A GOOD CUSTOMER SERVICE. Very very Bad service from top management." After all this also I dont expect a positive solution from your management but still want to keep you posted on this. I will take a severe action going further on this.If required more information contact us, this message is been emailed to nodal officer also where my phone numbers are available. IF NOT NARENDER- EXECUTIVE WHO TOOK MY DOCUMENTS HAVE ALL MY PHONE NUMBERS AND MOST OF YOUR HIMAYATHNAGAR BRANCH SO CALL MANAGERS ALSO HAVE MY NUMBERS. Thanks, Keerthi

dear team

this refer to the charges incurred in our saving account[protected], in the name of priyanka goyal, while closure of our account, 561.00

kindly arrange for the refund, qtherwise we are forced to go to banking ombudsman

regards
pk
[protected]

Dear Concern, I am Vishal Rajpal and having ING Vysya life insurance policy in the month of Nov 2013, my policy number is 02799448, would like to update and confirm you i didn't received any bond yet, even though i complaint an number of times for the same on customer care and i personally visited at branch to get bond to be delivered at my address, at the time of proposal all the sales manager, adviser even the branch manager asked me to trust on company and committed me for the best services provider but now it has been highlight and realised LIC is better then the private companies, no one took my request seriously and not resolved my complaint yet, i stopped my payments for future premiums because of this kind of behaviour of employees, now the brand has been changed from ING to Exide life insurance but the behaviour and services are retained the same, if any one understands the concerns, then please contact me on my mobile number [protected], other wise my advise to user's to do not trust EXIDE Life Insurance, services and employment higher by the company are pathetic Thanks for the harassment Vishal Rajpal [protected]

BY SPEED POST AARUSHI AGGARWAL ARUN KUMAR AGGARWAL F3/2, 3rd Floor, Model Town II, Delhi 110009 PH: - [protected] Dated 1st of July, 2014 The Branch Head, ING VYSYA BANK LIMITED, Block A 1, Plot No. 11 B Model Town -1, New Delhi 110009 Sub: Notice of Demand for Deficiency of service with respect to Savings Account No.[protected] under the relevant provisions of Consumer Protection Act. Dear Sir, I am to bring to your notice as under. 1. That I requested for issue of a Cheque Book for my account no[protected] on 10th of June 2014. The requisition slip was handed over to your Mr. Neeraj personally by the undersigned. Your Mr. Neeraj assured me that the said cheque book will sent to me in 3-4 days. 2. Since I did not receive the cheque book with in stipulated time, I again visited your branch on 18th June 2014 and met Mr. Manoj. After checking it up, I was told that they have put in the request on 10th June itself. To my surprise, he also told me that request has been put for Cheque Book containing 500 Cheques against my request for 50 Cheques. He was told that I don’t require so many cheques. He also asked me wait for some and he disappeared from his seat. I waited at his seat for about 20 minutes but he did not come back. Thereafter I shifted to the seat of Mrs. Grover to request for Bank Statements pertaining to my account. I was there for another 20-25 minutes but Mr. Manoj did not come back. Total time spent at your Bank was about One Hour. 3. That again on 26th June I was again forced to visit your Bank for the same reasons. I was in urgent need of Cheque Book to deposit House Tax/Property Tax dues for which the last date falls on 30th June. Again I was told/given all kinds of silly excuses but my problem was not solved. In fact I told them of my problem and requested them to issue me One Loose Cheque, but your officers refused to do so. 4. That because of your inability to provide me cheque book in time, I could not deposit the taxes in time and will have to penalties etc. to concerned departments which may amount to approximately Rs. Ten Thousand only. 5. That I was again forced to visit your bank on 1st of July for the same purpose. I met Mr. Neeraj and Mr. Manoj and both of them after making me wait for half an hour and fiddling with their computers could not give me any satisfactory reply. In circumstances thereof, I call upon you that ensure delivery of said cheque book to me without any further delay. I also call upon you to pay damages for deficiency of service as per detail below. 1. For the visit dated 18.6.2014 Rs. 3000.00 2. For the visit dated 26.6. 2014 Rs. 5000.00 3. For the visit dated 01.7.2014 Rs. 7000.00 4. Being Penalties for Property Taxes Rs. 10000.00 5. For Mental Harassment Rs. 10000.00 Total Rs. 35000.00 In addition to above, you are also required to pay me damages to the extend of Rs. 1000.00 per days till such time that you deliver the cheque book. I call upon you to pay the abovementioned amount of Rs. 35000.00 ( Rs. Thirty five thousand only) with in one week of receipt of this Notice failing which I shall constrained to appropriate legal action against your bank in Consumer Court. Thanking You, Your faithfully, Arun Kumar Aggarwal

Issue of old cheque No179070 in my account no[protected], is returned on 13th, The same day i went to the bank and asked you people on the same day why it is returned, Bank counter people said it cannot be passed due to old cheqe leaf, on account of that bank debited Rs.491/- on 15th october, again i.e on 18/10/2014 Rs.30000 is debited to my account.immideatly i complained to custmer care to stop payment, but they are not responded properly pl stop that payment and get it reversed immideatyely. as bank counter people said it cannot be passed, On the same day i applied a new cheque book and arranged the moneyalso to the party directly related to that particular cheque returned by bank. But bank is honoured the same cheque on 18th with out issueing a fresh cheque to the party, so pl get it refund at any cost, If it is valid cheque means you should not debit the bank charge Rs.491/- on 15th october 2014 to my account . so pl refund my amount at any cost related to this cheque passed for 30, 000/-

I am having SB account no.[protected] at Kamala Nagar Branch, Anantapur, AP I have received a phone call from ING-HO-Bangalore through mobile no. [protected]. The executive explained about ING Life Insurance for coverage of 05 years viz., 30 lakhs assured amount by paying an amount of Rs. 15556-00. I accepted the deal an given voice authorization. The executive informed that the concerned documents will reach my residencial address within 03 weeks. An amount of Rs. 15556-00 was also debitted from my account on 07.08.2014. But till date I have not received any bonds. When enquired at Local Branch they have not given proper reply and advised to talk to the number which I have received. Kindly do need ful.

Hello, I have home loan accounts(HL[protected], HL[protected] ) with ING Vysya Bank. Which i want to close as ROI is very high (12.80%). I have requested for forth closer document on 9th September 2014 by calling to Customer Care. According to them I will received the document within 15 days. I called customer care may times Even I have sent one mail to [protected]@ingvysyabank.com through my official email id but instant of giving positive response they said as your email is not register with us we cannot respond you. Request#[protected]

Please read the below chain mail. 130 days has been passed but still my issues are not sorted and major part is nobody is interested to call. Dear Ashwini, Still i have not received call from your seniors and is this way ING Vysya bank treated your customers ??? I will never ever recommended to anyone in my life. Regard's Akshay Nayak On Tue, Jul 15, 2014 at 12:06 PM, Akshay Nayak <[protected]@gmail.com> wrote: Dear Ashwini, One week has been passed but I have not received any call from ING and my query is pending from 14th may 2014 and today is 15th July ( 60 days has been passed, Only mail exchange. Nothing has been done ). Dear Sirs, Nobody is interested to solve my queries from last two months, you all can see the transaction mail. I would request please check and waive off my dues ASAP which was not my mistake. Regard’s Akshay Nayak From: [protected]@ingvysyabank.com [mailto:[protected]@ingvysyabank.com] Sent: 08-Jul-2014 5:10 PM To: [protected]@gmail.com Cc: CustomerCare.[protected]@ingvysyabank.com Subject: AKSHAY RAMESH NAYAK -- HL[protected] Dear Customer, Thank you for writing to ING Vysya Bank. As informed to you we have already forwarded your request to our team concerned and checking with the status of the same, however it is taking more the expected time please allow us for 5 more working days. For any further clarification/complaint, please write to us at [protected]@ingvyasyabank.com or call us at[protected], 24 X 7 toll-free. While calling from overseas, please dial[protected].Toll free numbers for USA[protected] and UAE[protected]. We look forward to your continued patronage. Best Regards, Ashwini Achar Centralized Retail Lending Operations ING Vysya Bank Limited Note: As per latest RBI circular No.DPSS.CO.CHD.No.1622/04.07.05/2012-13 dated March 18, 2013. “No fresh Post Dated cheques shall be accepted by lending banks in locations where the facility of ECS/RECS (Debit) is available.” ING Vysya House, No 22, MG Road, Bangalore- 560001. Corporate ID number: L85110KA1930PLC000124 Telephone:[protected] Fax No:[protected] Website: www.ingvysyabank.com For complaints, please contact Branch/Phone banking no as above or mail to: [protected]@ingvysyabank.com “Regulatory Information: It is our endeavour to resolve grievances to your satisfaction. In the unlikely event where you are not satisfied with the resolution as provided above, you do have the option to approach the jurisdictional Banking Ombudsman. From: Akshay Nayak [mailto:[protected]@gmail.com] Sent: 07 July 2014 17:00 To: CF CARE Cc: Customer Care Mumbai Subject: RE: AKSHAY RAMESH NAYAK -- HL[protected] Dear Ashwini, I have not received any call till date. Please arrange to call back immediately as this matter is dragging and dragging. Regard’s Akshay Nayak From: [protected]@ingvysyabank.com [mailto:[protected]@ingvysyabank.com] Sent: 02-Jul-2014 6:56 PM To: [protected]@gmail.com Subject: AKSHAY RAMESH NAYAK -- HL[protected] Dear Customer, Thank you for writing to ING Vysya Bank. We wish to inform you that we have arrange a call back from our team concerned please allow us for 3 working days. For any further clarification/complaint, please write to us at [protected]@ingvyasyabank.com or call us at[protected], 24 X 7 toll-free. While calling from overseas, please dial[protected].Toll free numbers for USA[protected] and UAE[protected]. We look forward to your continued patronage. Best Regards, Ashwini Achar Centralized Retail Lending Operations ING Vysya Bank Limited Note: As per latest RBI circular No.DPSS.CO.CHD.No.1622/04.07.05/2012-13 dated March 18, 2013. “No fresh Post Dated cheques shall be accepted by lending banks in locations where the facility of ECS/RECS (Debit) is available.” ING Vysya House, No 22, MG Road, Bangalore- 560001. Corporate ID number: L85110KA1930PLC000124 Telephone:[protected] Fax No:[protected] Website: www.ingvysyabank.com For complaints, please contact Branch/Phone banking no as above or mail to: [protected]@ingvysyabank.com “Regulatory Information: It is our endeavour to resolve grievances to your satisfaction. In the unlikely event where you are not satisfied with the resolution as provided above, you do have the option to approach the jurisdictional Banking Ombudsman. From: Akshay Nayak [mailto:[protected]@gmail.com] Sent: 01 July 2014 17:36 To: CF CARE; Customer Care Mumbai; Customer Care Mumbai Subject: Re: AKSHAY RAMESH NAYAK -- HL[protected] Dear Ashwini, What is going on? i really do not understand. Can you please explain how the EMI has been delayed ? My EMI cheques are with ING and every EMI cheque has been cleared on same date and same month from my account HDFC bank which your Bank can check. This was really irritating. Can somebody ( Senior Manager ) call me and understand my issues. My no is [protected]. Regard's Akshay Nayak On Mon, Jun 30, 2014 at 6:00 PM, <[protected]@ingvysyabank.com> wrote: Dear Customer, Thank you for writing to ING Vysya Bank. We wish to inform you that the over due amount of Rs 4, 329.27/- has levied to your HL[protected] a/c . The charges are due to delay in EMI payment, we regret to inform you that we will not be able to waive off the same. There was no error from the bank end on the EMI related for the loan HL[protected]. The issue was on the Pre-EMI amount receipt, same has refunded to you. We are enclosing Statement of account for your reference. Kindly clear the over due amount. For any further clarification/complaint, please write to us at [protected]@ingvyasyabank.com or call us at[protected], 24 X 7 toll-free. While calling from overseas, please dial[protected].Toll free numbers for USA[protected] and UAE[protected]. We look forward to your continued patronage. Best Regards, Ashwini Achar Centralized Retail Lending Operations ING Vysya Bank Limited Note: As per latest RBI circular No.DPSS.CO.CHD.No.1622/04.07.05/2012-13 dated March 18, 2013. “No fresh Post Dated cheques shall be accepted by lending banks in locations where the facility of ECS/RECS (Debit) is available.” ING Vysya House, No 22, MG Road, Bangalore- 560001. Corporate ID number: L85110KA1930PLC000124 Telephone:[protected] Fax No:[protected] Website: www.ingvysyabank.com For complaints, please contact Branch/Phone banking no as above or mail to: [protected]@ingvysyabank.com “Regulatory Information: It is our endeavour to resolve grievances to your satisfaction. In the unlikely event where you are not satisfied with the resolution as provided above, you do have the option to approach the jurisdictional Banking Ombudsman. From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: 28 June 2014 12:19 To: CF CARE Subject: Re: AKSHAY RAMESH NAYAK -- HL[protected] Dear Navneet, Please read all the transaction mail as below mentioned. What I am looking for and what you had been replied. My issues is that why over dues shows in my account statement? Mistake is from ING Vysya Bank which was agreed by Bank and refunded the money to me. Just because of this issue my pre emi is pending which I had transferred the payment on 26th April ( 15445.00 ) after the acceptance from ING. Mistake had been done by ING then why the Over dues are showing in my account. I would appreciate if you can check and waive of the dues and send fresh account statement ASAP. I believe now things will be sort out as this issue was going on from starting of the loan. If you have any issues then please call me. Regard's Akshay Nayak Mob - [protected] Sent on my BlackBerry® from Vodafone On Fri, Jun 27, 2014 at 6:56 PM, <[protected]@ingvysyabank.com> wrote: Dear Customer, Thank you for writing to ING Vysya Bank. With reference to your below e-mail, we would like to inform you that the amount of Rs.5, 229/- has been refunded to you through NEFT under UTR number VYSAH[protected]. We our team has been informed the same on 7th April 2014. Please find the enclosed mail for your reference. For any further clarification/complaint, please write to us at [protected]@ingvyasyabank.com or call us at[protected], 24 X 7 toll-free. While calling from overseas, please dial[protected].Toll free numbers for USA[protected] and UAE[protected]. We look forward to your continued patronage. Best Regards, Navneet Shukla Centralized Retail Lending Operations ING Vysya Bank Limited Note: As per latest RBI circular No.DPSS.CO.CHD.No.1622/04.07.05/2012-13 dated March 18, 2013. “No fresh Post Dated cheques shall be accepted by lending banks in locations where the facility of ECS/RECS (Debit) is available.” ING Vysya House, No 22, MG Road, Bangalore- 560001. Corporate ID number: L85110KA1930PLC000124 Telephone:[protected] Fax No:[protected] Website: www.ingvysyabank.com For complaints, please contact Branch/Phone banking no as above or mail to: [protected]@ingvysyabank.com “Regulatory Information: It is our endeavour to resolve grievances to your satisfaction. In the unlikely event where you are not satisfied with the resolution as provided above, you do have the option to approach the jurisdictional Banking Ombudsman. From: Akshay Nayak [mailto:[protected]@gmail.com] Sent: 26 June 2014 09:48 To: CF CARE Cc: Customer Care Mumbai Subject: RE: AKSHAY RAMESH NAYAK -- HL[protected] Dear Ashwini, This is a gentle reminder as I am not getting any reply on the same. I would request please look into this matter on TOP PRIORITY and clear my account statement ASAP. Regard’s Akshay Nayak From: Akshay Nayak [mailto:[protected]@gmail.com] Sent: 12-Jun-2014 1:46 PM To: [protected]@ingvysyabank.com Subject: Re: AKSHAY RAMESH NAYAK -- HL[protected] Dear Ashwini, I have not recieved any reply from your side. Please clear ASAP. Regard's Akshay Nayak On Tue, Jun 3, 2014 at 7:02 PM, <[protected]@ingvysyabank.com> wrote: Dear Customer, Thank you for writing to ING Vysya Bank. We wish to inform you that we are checking with the status please bear with us for 3 working days we will revert you on the same. For any further clarification/complaint, please write to us at [protected]@ingvyasyabank.com or call us at[protected], 24 X 7 toll-free. While calling from overseas, please dial[protected].Toll free numbers for USA[protected] and UAE[protected]. We look forward to your continued patronage. Best Regards, Ashwini Achar Centralized Retail Lending Operations ING Vysya Bank Limited Note: As per latest RBI circular No.DPSS.CO.CHD.No.1622/04.07.05/2012-13 dated March 18, 2013. “No fresh Post Dated cheques shall be accepted by lending banks in locations where the facility of ECS/RECS (Debit) is available.” ING Vysya House, No 22, MG Road, Bangalore- 560001. Corporate ID number: L85110KA1930PLC000124 Telephone:[protected] Fax No:[protected] Website: www.ingvysyabank.com For complaints, please contact Branch/Phone banking no as above or mail to: [protected]@ingvysyabank.com “Regulatory Information: It is our endeavour to resolve grievances to your satisfaction. In the unlikely event where you are not satisfied with the resolution as provided above, you do have the option to approach the jurisdictional Banking Ombudsman. From: Akshay Nayak [mailto:[protected]@gmail.com] Sent: 30 May 2014 18:44 To: CF CARE; Customer Care Mumbai Subject: Re: AKSHAY RAMESH NAYAK HL[protected] Dear Ashwini, For your information this not my mistake, You can check the below transaction mail. Mistake is from ING Vysya Bank which was agreed from ING and 5229.00 amount has been refund to me on 26th March 2014. This issue was dragging and dragging from starting of the loan and cleared on 26th March 2014 so how i will pay for the same and i have communicated to Mr Sachin ( Banglore ) he said he will update in system but nothing has been happened. I would request please check and clear my overdue ASAP with return mails and send fresh statement. Regard's Akshay Nayak [protected] Forwarded message[protected] From: <CustomerCare.[protected]@ingvysyabank.com> Date: Wed, Mar 26, 2014 at 5:48 PM Subject: RE: Fw: Fwd: Regarding Loan account Pre EMI issue HL[protected] Akshay Nayak To: [protected]@gmail.com Cc: [protected]@ingvysyabank.com Dear Customer, Greeting from ING Vysya Bank Ltd, We would like to inform you that we found the amount of 5229/- was charged as Pre Emi for loan ac number HL[protected]. Request you to kindly provide us the NEFT details where we can transfer the said amount Request you to kindly provide the bank ac number, branch name, IFSC code of the bank and Bank name in order to transfer the funds. The same will be transferred to your ac within 4 to 5 working days from the day we receive the bank details from your end. In case of any further clarification, or for any more assistance please feel free to write to us or contact us on[protected]. We will be glad to serve you. Note: For any kind of service request you are kindly requested to write us on [protected]@ingvysyabank.com Branch Address: ING Vysya Bank Ltd Customer Care Manger 303-306, 3rd Floor, Bonanza Arcade Ambolinaka S V road, Andheri-west Mumbai[protected] Visiting hours: Week Days: Monday to Friday - 10.30am to 3.00pm Saturday : - 10.30am to 1.30pm Regards Allwyn J Rodrigues

Dear Sir, I am T.D.Kumara Vadivelu, Hyderabad. I was received so many calls from your bank, Himayath Nagar Branch, Hyderabad (phone No. ) regarding Personal Loan. Even after refused your employees pressurised for Personal Loan. Then I applied for PERSONAL LOAN. First of all I have submitted my PAN CARD zerox copy for obtaining CIBIL SCORE. Your Bank Personal Loan in charge said, sir, Your CIBIL score is very good you arrange documents. I arranged all the documents. After a week days I called to your bank incharge. She said sir, your loan rejected. I requested her please arrange reasons for rejection. But I have not received any satisfactory reply from your bank. So many times I tried to talk to your representative.But she not lifted phone. I tried so many times to talk to your branch manager. After tried to talk to your manager so many times, Yesterday night he approached me. And he said in your CIBIL SCORE is good. But you have more than 25 to 30 CHEQUE RETURNS in your cibil. SIR IS IT POSSIBLE TO AVAIL CHEQUE BOUNCE INFORMATION IN CIBIL. In my entire service and life only before 2008 only 3 cheques were returned ONLY ON OTHER REASONS. i ALREADY HANDED OVER BANK STATEMENT FROM 2004 TO TILL DATE to your great and experienced Manager. Your Branch Manager given bluddy replies not matching one with other. He donot have any previous experience. He is not suitable for Manager post. He do not know how to understand CIBIL reports. FOR THE ALL ABOVE REASONS I request YOU to SEND A DETAILED LETTER WHY YOU WERE REJECT MY LOAN ALONG WITH FULL DETAILS. AND ALSO HAND OVER ALL THE DOCUMENTS WHICH I WAS SUBMITTED FOR LOAN. FAILING WHICH I WILL FOR LEGALLY FOR JUSTICE.