[Resolved]  Max Life Insurance — cheated

Address:

East Delhi, Delhi

Dear sir/madam
I am writing this letter on behalf of my mother bec she can not read and write English. Let me draw attension on my problem.
1. My mother name is Jata Shankri Sharma. And her date of birth is 12 oct 1954. She is holding two policies from max company. And her policy number is[protected] and[protected].
2. My mother started this policy when my father was working and having stable income was coming every month few month back before he is getting intimation his job is going to be no more so he told my mother to close old policy bec he cant pay 50 k . than my mother called up max insurance company and then akshay kapor advisor of company came to my house co- incidentally neither I was available nor my father he spoken to my mom and told that you only pay 50k this month and then you don’t have to pay anymore and after 6 yrs you will start getting 5-6 k every month and yr on yr it will increase also and simultaneously he spoke to my father also over phone my father could not understand much he told you speak to her only if she is ok then she can pay. That time my mother could not understood much and he took cheque by saying that I will give to bank until you wl say me so think tom and let me knw but next day she called up to akshay he said I wl close yur old policy and that entire 2k wl be disbursed in new policy .so you are safe and you don’t have to bank any more.
3. But after 6month my mother received a letter from max insurance company that your premium is due and you have to pay 50k more in july she called call centre they said you are having two policy and in both you have to 50 k till 10yrs.
4. She called akshay then he said I hv left max so I cant help you speak to them only .this wrong selling is done by him only and he cheated my mother by seeing she is iitrate.
5. Then I called up call centre that the policy no[protected] I need to close that policy bec my mother cannot continue bec father is hving no income source so cant continue they said no the policy cannot be closed incase if do so your mother will get nothing but you see she is senior citizen hving no source of income and that was my father hard worked income and the policy is wrong sold to her and she cant continue anyhow and they said now mr Munavvar ul islam is taking care your policy you can spk to him then I called up he said wl visit yur home and explain it yu . he came without seeing the plan feature and benefit and start sealing me another policy and said let yur mother continue that policy and have to pay bec we cant do anything then I asked yu tell incase my mother pay 5ok let see in new till 6yrs what will she get after 10 yrs you tell I asked him he said I hv to read this policy and get back to you after that I kept on calling that person entire day he didn’t reply back and once picked then he said bring yur policy then only I wl I told him I hv given yu policy num why can yu tell me . this sort of people max insurance company have hired.
6. Then I called up enomorous time to call centre but no help from their side . I have spoken to ajmal,ashish,rahul and then they given me max insurance ceo email their also I hv mailed them but no reply from my from his side also . my ticket no with them is 11228527.

7. Finally I am so much frustrated and my mother is losing hope and she she is losing her health also and my father is 70 yrs old what to do where to pl help me as soon as possible.

My name jyoti raina
Mobile no [protected].