Ixigo — did not refund my money back | |||
I booked a flight from jaipur to hyderabad through ixigo (Go air airlines) on 25th november for 4588inr. First of all i booked a refundable ticket so i should get all the principal amount except taxes but the company is giving me just 1138inr and when i called them regarding the same they started telling that it’s policy of the airlines etc etc. They should not fool the customer on the first place and secondly i haven’t received my cashback in my bank account yet which they are showing refunded in the app. Why would i give separate charges to airlines, ixigo and easemytrip when i’ve booked my flight through ixigo. Please shut down this company and stop making fool of people. I hope my complaint will be resolved at the earliest. Was this information helpful? | |||
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Nov 28, 2017 Shadiya Ibrahim's response I want to get my money back.passenger name is Anju CP contact number is [protected] emailid given is [protected]@gamil.com | |||
 7 Comments | |||
Comments
I booked flight ticket to Bangalore from Kochi today. the amount got deducted but ticket not issued. its showing some server error. How can I get my money back??
I booked a flight from Bangalore to Nagpur through ixigo (Go air airlines) on 29th Dec, 2017 for Rs.3582. First of all i booked a refundable ticket so i should get all the principal amount except taxes but the company is giving me just Rs.132 and when i called them regarding the same they started telling that it’s policy of the airlines etc etc. They should not fool the customer on the first place and secondly i haven’t received my cashback in my bank account yet which they are showing refunded in the app. Why would i give separate charges to airlines, ixigo and cleartrip when i’ve booked my flight through ixigo.
I booked the tickets because it was showing me refundable, but I think refundable is not there after booking the ticket and when you will cancel it they will give you lollypop.
Please don't try to malke fool peoples. whatever policies are there mention clearly and before booking you have to mention how much amount you will get back if we cancel that ticket.
I booked the tickets because it was showing me refundable, but I think refundable is not there after booking the ticket and when you will cancel it they will give you lollypop.
Please don't try to malke fool peoples. whatever policies are there mention clearly and before booking you have to mention how much amount you will get back if we cancel that ticket.
The amount got deducted but ticket not issued money is not refunded. Booking. Id. [protected], & [protected], ref.id[protected]. &[protected],
Dear Sir,
We would like to inform you that refundable means the ticket is refundable after the application of the cancellation charges. Further, your refund has already been processed as per the cancellation charges and you have got the same. Please contact us at our Whatsapp number i.e [protected] so that we can assist you better on the same.
We would like to inform you that refundable means the ticket is refundable after the application of the cancellation charges. Further, your refund has already been processed as per the cancellation charges and you have got the same. Please contact us at our Whatsapp number i.e [protected] so that we can assist you better on the same.
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Greetings from ixigo
We're really sorry for the inconvenience caused however, we'd like to inform you that refundable doesn't mean fully refundable. It means that amount will be refunded after levying airline cancellation charges. You can also confirm the same with airline and can call your service provider Easemytrip on[protected] for any assistance. We'd also like to inform you that ixigo is a travel search engine and we don't charge any fee for booking or cancellation.
Thanks for your cooperation!
Regards,
Team ixigo