I purchased a kitchen sink tap from one of your assumed dealers of the product. He gave me a bill and there was no mention any guarantee card and did tell me to contact the customer care number. I brought tap home and called my plumber to fix the same. He found it leaking and advised me to contact the dealer. He told me very categorically to contact customer care. I called many times and then I was given a hearing and I was consoled by saying someone would attend to your problem. Nothing happened and I called customer care again and from there I was again consoled and expressed regret - the customary regret - The local dealer told me the shop is not authorized to sell the product and produce the guarantee card. I got back to the shop keeper and he managed to get me the card and in no time a appeared and he looked at the tap and stated it is defective and you will get a new piece in two to three weeks, but he was very keen to get the code number sent from you people. I felt the local dealer was wanting only to get the clearance from your side, but the customer he left high and dry.
I felt sorry that I fitted my entire building comprising of seven rooms, three kitchens and seven toilets with your fittings. I wish you are a little more responsive or else your business will suffer.
With regrets,
Yours unhappy customer,
Jacob..
Jaquar customer support has been notified about the posted complaint.
