Jeeves Consumer Services Complaints & Reviews

I purchased marq ac from flipkart and installation of same would be done by jeeves. After delivery of ac from flipkart they (Jeeves) scheduled date according to them they even didn't asked me. I rescheduled the date by calling them. But on that day also they didn't gave any response so again called them but they rescheduled the date of installation again without asking me. Now they are not informing me about confirm date of installation.
They are just saying like if any technician would be free then we'll assign them for you.

I had a service appointment for today, from the morning i was calling to make sure someone is appointed, they told an engineer is already appointed and he will be coming by the evening. I had some works in the evening which i had to cancel since no one came till 6 pm. Again i called they were like an engineer is already on its way. So i waited and waited, and at the end, i called the number of times and they were just kept rejecting my call. Now they say "if someone didn't come today, maybe tomorrow someone will come. Don't worry!". I didn't need to be worry if they were more responsible and at least inform the customer on time about the failure of them on meeting the minimum standards.

I was a big fan of flipkart and buy most of my appliances from flipkart.
I was very much impressed in the marq products and had bought a 7.5 fully automatic washing machine and a microwave from flipkart. I had also taken addition 3 yr warranty for this product. I have also got it delivered by october 27.

The excitement was lost when an engineer came for installation after one week of repeated calls to customer service. The engineer was not trained and has not properly installed the machine. He informed another engineer will come to fix the remain part. Next day i got an sms that the installation is completed. When i called up he informed to raise another ticket by calling the customer service. Till date i see multiple calls /sms from service center/flipkart... But no engineer is yet to fix the issue. I also get repeated sms about rescheduling the installation by every two days.

I have ordered a real me c1 phone from flipkart as it was delivered a defective phone there was a flickering issue in display and suddenly display gets off and when pressing after so many time we get the display on so i requested for replacement then from jeeves technician visit was arranged when technician visited he accepted that there is flickering issue later after leaving my home neither carry ing any of my phone videos of defect he...

I had registered a request for replacement of my mobile phone nokia 6.1 plus ticket id 8k4-27013flpkrt-7608916. When the technic monu visited, he himself said that the phone screen is showing black discolouration. Later he started lying that he cannot find any fault. The phone screen clearly showed black discolouration on the display and mr monu spent around 20 min constantly rubbing the screen at the exact point where the discolouration is present and then he completely changed his statement a few minutes later. Because of this, my replacement request was cancelled and now i'm stuck with a faulty product. I wish to lodge a complaint against the technician mr monu for his highly unprofessional and unethical attitude. On requesting him he said, take the phone to service centre. It is due to such unprofessional employees that a good company like jeeves is suffering from a bad name. Kindly register my official complaint against him.

The washing machine i have ordered from flipkart (Marq 6.5 kg front load fully automatic) was delivered on 02/november/2018 and the flipkart has given installation rights to jeeves but still the installation is not done by jeeves. Everyday they are delaying the installation process and giving some fullish reasons. So i request you to go through this and solve this matter as possible as early.

I purchased real me 2 pro in flip kart.
I am facing problem with handset. Like speaker not working and lots of call droppings complained on 23th, and your technitian came to my place and he did not check with my hand set he check imei number and taken my complaints, he gone. Next within one hour my complaint was rejected, without any solution. We reopen the complaint and resources the complaint but still your persons not contacted me on this issue, please check on this issue

22 Oct fixed for installation from Devendra in nagpur but still today he not coming I call him continuously he not pic my phone many times his phone engaged but he not received my call I wait for him to my lo leave all work but hi not come. Not give good response I am very much irritating for your company service I lost my valuable time for your company person immediately solve my problem otherwise retun back product tnx

Last two times technician visit done and i have clearly mentioned handset create lots of problems like screen and speakers related issue so i have replacement required for the some product. But technical executive not provide honest review from customer to flipkart. And flipkart cancel my replacement request every time.
Order no. Od[protected]

I need a call from the senior to resolve my complaint along with the reply on my 2 emails sent in last 2 days. I need a refund of the wall mount for MI TV which was faulty and refunded by FLIPKART already and after talked with the manager operations I sent email with REFUND Email attached to [protected]@jeeves.co.in. He assured me the same that we will refund in next 3 business days but no action taken. A copy of this email is attached to the consumer forum for the further legal process.

I purchased mi 43 " tv from flip kart. The installation of the tv was scheduled fro 6th oct 2018 and to be done by jeeves (Subcontractor to flip kart).
One mr yogesh (Mob no [protected]) from jeeves came and installed the tv. As per the understanding with flipkart, i was supposed to pay rs 500/- for installation, however, by telling false stories he took, rs. 650/- from me. Later i told this to jeeves person who contacted me to take feedback. He assured me that suitable action will be taken against him though my money cannot be returned.
By writing this message i want to caution all the people availing services from jeeves to be extremely careful about the person referred above.

Regards,

Venugopal
Ambernath

I bought lg tv with jeeves extended warranty of 2 years. On friday i. E 05th october 2018, i had called to jeeves for some issues in my tv he told me that their representative will call you within 24 to 48 hours but today is 10.10.2018 after 5 days no one has called me and when i called into their customer number today they told me that first you have to send me a mail. So, guys please don't buy jeeves extended warranty i had done a mistake...

I bought nokia 6.1 plus from flipkart but i faced many problem such as flashlight and camera overheating and phone hanging problem also audio is not working while playing video but jeeves tech visit is fake very very bad and technician not completed conversation and go out of the house to unannounced visits and not resolve problem and further giving wrong report so my return request rejected by flipkart so i complain to higher authority of jeeves please provide replacement from flipkart
Gagan rawat
[protected]

After request for replacement flipkart arranged jeeves technician visit to verify, so the technician named mohammed shahid without visiting and checking mobile updates that issue is solved by troubleshooting, i am shocked by professionalism of that guy, worst service won't buy anything from flipkart because jeeves is owned by them only, so guys hereafter buy from amazon for hassle free experience in case of such problems, and i am gonna share it to all social media to maximum extent so that jeeves fraud company is shut down or atleast people stop buying from flipkart

Mr salil kumar (Technician) have been assigned to visit my asus gen phone max pro m1. I show him my problem on my phone they only do hard boot of my phone and said to me wait for 24 hour your problem will be resolve. Before resolving my problem they have given feedback to flipkart that issue have been resolved. Which is wrong feedback. And my return replacement cancelled based on mr salil kumar feedback from flipkart team. I am facing problem on the same.
One que in my mind..
If they have given time to me for 24 hour how they can give feed back to flipkart before 24 hour.

I had purchased a mobile (Mi note 5 pro) from flipkart on 12.08.2018. Everything is ok except its brightness. Its ok inside the home, but the display is not visible under the sky day light because of its low brightness.
The issue was conveyed to flipkart to replace my mobile on 14.08.2018. They diverted the issue to jeeves for technical visit.
On two successive visit, the technician gave wrong feedback to flipkart without doing any thing stating that "problem has been solved by troubleshooting".
Upon that i had written to customer support of jeeves as well as flipkart. The details is like below:-

To jeeves:-
What do you call as "troubleshooting", by simply taking some photographs of my mobile and uploading to your system?? — i think so.

What's wrong with you?

Did your technician (Jani basa mob no. [protected]) show any professionalism during his two visits??
On the first day, he told to update the mobile so that brightness would come up and took some photographs of my mobile.
On the second day, when i told that there is nothing to update the mobile, which he agreed so and told it was difficult to compare the brightness of my mobile with that of him (As he was not in possession of mi note 5 pro) and took some photographs again. He also told to convey the flipkart to solve my problem without any technician visit (As the problem is not a physical damage or so).

The same thing i conveyed to flipkart customer care and she promised to take care at around 1400 to 1430 hrs yesterday.

But, at around 1800 hrs (On 17.08.2018), i got one msg from jeeves as "service completed". On opening my flipkart account, i shocked to see that my problem has been solved through troubleshooting and my return request has been rejected.

What the hell are you doing??
Are you playing with flipkart and harassing the end customer?? Or there be any settlement between you??

I am 100% sure about my mobile that it is a defective one (Less bright — not able to read under the sky, day light) because i have compared with my colleagues' mobiles with same make & model. But you didn't. And yet you had passed on comments as "problem solved by troubleshooting"!!!

Once you can not serve the end customer properly, then how can you post such comment to flipkart? Even after the second request, your technician did not show any interest to solve the issue. If it is beyond your limit, then simply you would have commented else. What monetary gain you had achieved for the false comment i don't know, but your service has spread a very bad image.

I am very very unhappy to both (Jeeves & flipkart) of you.

Hi,

My plan id is jppof14904. I had taken the extended warranty with you guys which i have realised now was a mistake. First of all your policy to rectify the issue in 15 to 20 days is simply appalling. Secondly i have called your customer service 15 times and everytime they respond that they can't hear me. Finally somebody made a mistake of answering my call when i was raise a complaint.

Than comes your technician ravi who is neither trained nor any ettiquettes. He came & did something and said it is working now however it didn't. I tried reaching him on the same day however he didn't responded.

Than comes his manager tarun, after much chase he answered and said you need to raise a new request. I have raised a new request and it's been 19 days that my tv isn't working. When i am trying to reach your customer service number they can't hear me & when i am trying to reach ravi or tarun, they r not answering.

I am arvind sharma. My (Claim id: ew[protected]) i have raised a complaint on 22nd june 2018. For repairing my bpl tv. Purchased from flipkart. I have sent mail to extended warranty team many times. And called to customer care 20-25 times. For my complaint. They sent service engineer 3 times. Who are not able to diagnose the real problem they came and detect new problem every time. Its been more than 2 months. They are neither refunding or repeating tv. Alway have same answer, sir please wait 4-5 days.. I got frustrated to the.

Dear team,

I had purchased a mobile via flip-kart but found some issues in mobile phone.

You technician comes and just do the factory reset and told me your mobile is working fine.

But later on i faced same issue.

Then i had raised a complaint again but yet no technician visit done.

Waiting for last many days for visit.

Shatrughan
[protected]
[protected]@gmail.com

Hello team, i got my led mi 32"on 25th and today was last date for installation which is 29th july 2018. Now service engineer refused to give service today and said today is sunday we have holiday. This kind of service never acceptable to any customer. Kindly provide us proper on time service.
We have so many options for purchasing product but why we purchased online to get on time service. Now this reason are happening.

Request you to provide me installation of wall mounting at any cost today.

Ticket i'd: ticket registered: dear customer, installation request of your led tv has been registered with jeeves, ticket id 8g25-27013flpkrt-6211088, expected completion by 29-jul-2018. We will communicate the engineer details shortly.