Jeeves Consumer Services Complaints & Reviews

I purchase redmi note 5 pro with 1 year protection plan. Today mobile half liqud damages than mobile is not working please do needful. Phone has been not start not any sain display is total blank. No any sound or vibration on phone while switch on but not possibal to switch on the phone. I have no any optional please do quick repair as possibal as you do

I had purchased mi note 5 pro from flipkart along with damage protection plan of 1 year provided by jeeves consumer services private limited on 17 aug 2018. The plan id for the same is jppoffk435745. I had raised the claim when corresponding to same on 25 dec 18 and did the required pre processing payment of 500 but since then no one from jeeves is bothered to even get the cell collected. They sent us the wrong declaration form and when i enquired they said they will provide me the correct. It's 25 days but no one is bothered.

I had purchased a mobile phone from flipkart in oct'18 however ever since my mobile stopped working in dec. I had paid extra to get the complete mobile protection plan which has a validity for a year since purchase.

Attaching the link for further details about my policy:-

https://www.flipkart.com/mobile-complete-protection-bbd[protected]store

https://www.flipkart.com/how-to-avail-complete-mobile-protection[protected]store...⇄

Challenge:-

I've tried to reach jeeves helpline numbers (All of them available over the internet eg:[protected] etc) however none work. Moreover, i've sent an email but no response yet, its been almost a week now that there has been no help. This is appalling and also unacceptable since flipkart themselves have confirmed that we've to reach jeeves directly as they too are bound by policies.

As per the policy, jeeves is supposed to help me fix my phone along with the given guidelines however since i'm not able to reach them, i'm unable to claim my policy since i'm still covered under warranty.

Hi team,

I have raised a complains for my panel repairing. Now they checked panel and telling to replace. But instead of repairing they are giving refund. But i purchased tv with 21k and they refuding me 16800 also what will happend to my extended warranty amount that i paid. They are just looting the customer.
I purchased in oct2017 and my extn warranty start in oct18 so its just 2 months. I want them to replace the panel but as cost will high they just refund after deducting the amount of tv and no refund for warranty.

I bought a protection plan with my phone from flipkart and it's broken. My phone was picked on 30 nov and, according to plan, i should have received my phone within 10 days but, now it's almost 30 days and whenever i am calling them every time they are saying you will get an update within 48 hours. I have also talked to their senior authorities they are also saying the same thing. Please sort out this issue as soon as possible
Registered mobile number — [protected]

I am suffering from realme 2 mobile liquid damage and i has insurance of that i need help from your side for repair it and the phone number shown in this website is coming not exist the number of complete mobile protection also so kindly help me. I complaint against the complete mobile protection company because i has liquid damage in my mobile and when i purchase my mobile in flipkart i purchase complete mobile protection also but i am unable to contact them because the number shown in the website is coming not existing

I buy realme 2 pro from flipcart along with jeeves protection. My mobile got theft after that i call to customer care for claim they dont say anything and accept claim they only say i need a police attested copy for claim and they rejected as say this case of lost cant be accepted after that i goto the police station and tell him my mobile phone stolen why u make this attested for lost. They regret and change the attested and lodge an fir but after that i call him for reclaim they rejected to reclaim as say your lost case is considered and you can't reclaim. Totally fraud by the jeeves. This website make people fool and earn money.

I bought mobile from flipkart. I got defect mobile. Regarding this flipkart send technician visit from jeeves. Jeeves sent one person he dont have knowledge on mobiles but he came and checked the mobile with out knowing the knowledge he gave the false report to flipkart. Jeeves team said that is software issue. But samsung service center certified that is hardware issue. Because of jeeves false report i lost 9940. Please help me to resolve this. Take a action on jeeves.

Order No : OD[protected]

Redmi Note 5 Pro (Blue, 64 GB) (4 GB RAM) purchased from Flipkart and returned the product on next day itself because camera is worst and also when downloading the images from any social media the quality of the image is blur and it's worst.
Flipkart and Seller are keep on rejecting the return with out any information or notice without visiting my door step .So I need immediate response ASAP.
Customers please don't buy any products from flipkart they are delivered the defect pieces. Please be careful buying the products from Flipkart. Thanks

I purchased marq ac from flipkart and installation of same would be done by jeeves. After delivery of ac from flipkart they (Jeeves) scheduled date according to them they even didn't asked me. I rescheduled the date by calling them. But on that day also they didn't gave any response so again called them but they rescheduled the date of installation again without asking me. Now they are not informing me about confirm date of installation.
They are just saying like if any technician would be free then we'll assign them for you.

I had a service appointment for today, from the morning i was calling to make sure someone is appointed, they told an engineer is already appointed and he will be coming by the evening. I had some works in the evening which i had to cancel since no one came till 6 pm. Again i called they were like an engineer is already on its way. So i waited and waited, and at the end, i called the number of times and they were just kept rejecting my call. Now they say "if someone didn't come today, maybe tomorrow someone will come. Don't worry!". I didn't need to be worry if they were more responsible and at least inform the customer on time about the failure of them on meeting the minimum standards.

I was a big fan of flipkart and buy most of my appliances from flipkart.
I was very much impressed in the marq products and had bought a 7.5 fully automatic washing machine and a microwave from flipkart. I had also taken addition 3 yr warranty for this product. I have also got it delivered by october 27.

The excitement was lost when an engineer came for installation after one week of repeated calls to customer service. The engineer was not trained and has not properly installed the machine. He informed another engineer will come to fix the remain part. Next day i got an sms that the installation is completed. When i called up he informed to raise another ticket by calling the customer service. Till date i see multiple calls /sms from service center/flipkart... But no engineer is yet to fix the issue. I also get repeated sms about rescheduling the installation by every two days.

I have ordered a real me c1 phone from flipkart as it was delivered a defective phone there was a flickering issue in display and suddenly display gets off and when pressing after so many time we get the display on so i requested for replacement then from jeeves technician visit was arranged when technician visited he accepted that there is flickering issue later after leaving my home neither carry ing any of my phone videos of defect he...

I had registered a request for replacement of my mobile phone nokia 6.1 plus ticket id 8k4-27013flpkrt-7608916. When the technic monu visited, he himself said that the phone screen is showing black discolouration. Later he started lying that he cannot find any fault. The phone screen clearly showed black discolouration on the display and mr monu spent around 20 min constantly rubbing the screen at the exact point where the discolouration is present and then he completely changed his statement a few minutes later. Because of this, my replacement request was cancelled and now i'm stuck with a faulty product. I wish to lodge a complaint against the technician mr monu for his highly unprofessional and unethical attitude. On requesting him he said, take the phone to service centre. It is due to such unprofessional employees that a good company like jeeves is suffering from a bad name. Kindly register my official complaint against him.

The washing machine i have ordered from flipkart (Marq 6.5 kg front load fully automatic) was delivered on 02/november/2018 and the flipkart has given installation rights to jeeves but still the installation is not done by jeeves. Everyday they are delaying the installation process and giving some fullish reasons. So i request you to go through this and solve this matter as possible as early.

I purchased real me 2 pro in flip kart.
I am facing problem with handset. Like speaker not working and lots of call droppings complained on 23th, and your technitian came to my place and he did not check with my hand set he check imei number and taken my complaints, he gone. Next within one hour my complaint was rejected, without any solution. We reopen the complaint and resources the complaint but still your persons not contacted me on this issue, please check on this issue

22 Oct fixed for installation from Devendra in nagpur but still today he not coming I call him continuously he not pic my phone many times his phone engaged but he not received my call I wait for him to my lo leave all work but hi not come. Not give good response I am very much irritating for your company service I lost my valuable time for your company person immediately solve my problem otherwise retun back product tnx

Last two times technician visit done and i have clearly mentioned handset create lots of problems like screen and speakers related issue so i have replacement required for the some product. But technical executive not provide honest review from customer to flipkart. And flipkart cancel my replacement request every time.
Order no. Od[protected]

I need a call from the senior to resolve my complaint along with the reply on my 2 emails sent in last 2 days. I need a refund of the wall mount for MI TV which was faulty and refunded by FLIPKART already and after talked with the manager operations I sent email with REFUND Email attached to [protected]@jeeves.co.in. He assured me the same that we will refund in next 3 business days but no action taken. A copy of this email is attached to the consumer forum for the further legal process.

I purchased mi 43 " tv from flip kart. The installation of the tv was scheduled fro 6th oct 2018 and to be done by jeeves (Subcontractor to flip kart).
One mr yogesh (Mob no [protected]) from jeeves came and installed the tv. As per the understanding with flipkart, i was supposed to pay rs 500/- for installation, however, by telling false stories he took, rs. 650/- from me. Later i told this to jeeves person who contacted me to take feedback. He assured me that suitable action will be taken against him though my money cannot be returned.
By writing this message i want to caution all the people availing services from jeeves to be extremely careful about the person referred above.

Regards,

Venugopal
Ambernath